Book Description
When a company decides to make a major organizational changewhether it's a new emphasis on customer service, quality management, restructuring or downsizingmanagers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.
Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:
- Conveying the message through supervisors
- Communicating face-to-face
- Making the changes relevant to each work area
In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.
Customer Reviews:
common sense communication improvements.......2007-01-18
I work as a Communications Specialist... sounds impressive, but really it is all about listening...and this book gives real world examples and steps for improving how you communicate change in your company. Perhaps I enjoy it because it supports my own theory that a chat or memo from the CEO is nice, but who is the guy/woman? really?...the immediate supervisor is the one I interact with everyday... that person is the key to clear communication and the conduit to change.
This is an easy-to-read book, presenting clear practical solutions.
Packed with Knowledge !.......2005-02-23
Nearly every CEO of a large corporation believes that words directly from his or her mouth will inspire front-line employees. Five decades of research show just the opposite, explain consultants and authors T.J. and Sandar Larkin. Their investigations emphasize the importance of communicating change through low-level supervisors, a group that has more credibility with front-line workers. They maintain that CEOs must go beyond simply telling supervisors what to do; they must also listen to these key employees and empower them by taking their suggestions seriously. The authors provide plenty of real-world examples to bolster their case. We recommend this clearly constructed argument to CEOs and to anyone charged with communicating with large numbers of employees. This engaging treatise, a classic, is ready to persuade its next crop of managers.
Good reference.......2003-11-22
My line of consulting has a lot to do with change management and communicating change so this was a good book to refer to for additional ideas and tools for the toolkit. One of the chapters that sticks out in my mind is the one that talks to how people prefer to hear certain types of messages (e.g. from their direct mananger, through an email, at an all hands meeting etc) The author uses actual data from surveys to back up his ideas which I fpund helpful - not only in helping me recommend certain vehicles for communication but also convincing others. Good resource.
A superb book.......2000-06-11
I'm an academic--a professor of corporate communication--and this is one of the few books I recommend to students in this area. Larkin bases every one of his assertions on applied research in organizational communication--very refreshing from the "I did it in my organization, so it must work in your company" perspective of most business authors. Larkin also completely shatters myths around traditional corporate communication practices (e.g. the executive should communicate directly to employees around major change areas), and bases such assertions on research in the area *plus* his own consulting experience (of which he has a great deal). My students also loved this book. If you buy one book on employee/corporate communication, this is the one.
Breath of fresh air.......1999-12-22
After years of being force-fed communications theories that didn't work, it was a real joy to see reality documented. The solutions presented are too simple to be acceptable to anyone more interested in documenting "quality" than running a business. These "rules" help: they work in practice (when was the last time you heard that about a communications theory?): and they will change your world.
Book Description
In today's fast-changing work world, employees constantly need to learn new skills. At the same time, training budgets are shrinking. Who's left to do the training? Whether it's a quick software demonstration or a two-day seminar, it's often managers, supervisors, and team leaders who must provide this "training-to-go."
This concise guide focuses solely on the critical elements of training, so readers can become "overnight" trainers. Filled with many real-world examples, the book presents dozens of field-tested tools for immediate use, including:
** 8 key steps to effective training
** 16 learning principles
** how to select media and delivery methods
** formats for training materials
** how to develop experiential exercises
** a training program checklist
** effective presentation steps
** common behavior problems
** 13 facts about how to ask questions
** 10 ways to interact with learners
** how learners can keep learning after the training
Customer Reviews:
Excellent Guide!.......2006-06-15
I'm an independent trainer and often look for resources that can keep me on top of my game. I have a library of training books -- some very comprehensive; some with only a few chapters of information that I can use. This book concisely covers mostly everything that I need to know as an experienced trainer. It's also a useful guide for new trainers or those who facilitate learning. Every bit of it was useful. If you need a good book to add to your own reference library, I would highly recommend it.
Not bad for novices.......2002-02-10
A good resource that covers everything from Facilitation to Techniques passing through evaluation and personal development. If you are a beginner or you are asked frequently to help other beginner-level trainers, then you would probably benefit from this book.
The Book is written in an easy and simple style that takes the reader through the different aspects of training logically and smoothly.
Solid, If Dry, Guide for the First Time Trainer.......2000-10-29
This is a reasonable summary of current techniques and strategies for training. The writing is a bit dry, and I got the feeling that this book was oriented towards human resources professionals. There is nothing wrong with that, but my preference is for a less academic style of writing. Still, it's not a bad choice, just not one of my favorites.
Book Description
New Supervisor Training is a practical, hands-on guide designed to help new and experienced supervisors make the transition from individual contributor to leader. This book offers its users all the materials needed to develop a new supervisor training program lasting from only a few hours to several days and includes all exercises, handouts, assessments, structured experiences, and ready to use PowerPoint(tm) presentations on the accompanying CD-ROM. Both experienced and novice trainers will find great value in this book.
Customer Reviews:
Helpful How-To Guide.......2007-03-15
I found this book to be well-written and very well-organized. I plan on using many of the structures and frameworks presented because they make good intuitive sense AND provide trainers with clues on what to look for to ensure trainings are working as planned. The ONLY disappointment with the book is that the lessons/examples/exercises it offers feel very old-school. My supervisors are younger, hipper and more sophisticated than the authors realize. I think their ideas, goals and structures make sense - I think they need to match those strengths with current, fun and relevant activites and lectures.
Great help.......2007-03-11
I have been a trainer of supervisors for 5 years. As part of my training I routinely write or update curriculum. This book has provided a lot of input to my writing and updating as well as given me resources for "off the cuff" modifications that sometimes have to be made during training sessions.
Book Description
Today's executive assistant has become a crucial member of every organization's support staff--a key business ally with diverse responsibilities, from overseeing employees to making strategic decisions. Here is the first step-by-step guide specifically designed to help you thrive in this fast-paced profession. Developed by nationally-known business consultatnt and author Melba Duncan, this leading-edge resource provides all the up-to-date information you need to manage information technologes, deal effectively with abrupt organizational changes and office politics, handle stress, resolve conflicts, motivate workers and forge a team mentality, master public relations and the media, capitalize on opportunities emerging from corporate restructuring, and more.
Customer Reviews:
Disappointed.......2007-03-20
This is another example of hearing "the same ole stuff." Can't some author get origional? This was so elementary and certainly not "NEW" information, as the title suggests.
Outstanding insights from a former top assistant!.......2004-07-01
This book has helped so many people! It's perfectly brilliant.
I think it's insane that reviewers are commenting on publisher's type-o's instead of commenting on how significant this book really is. Obviously, Ms. Duncan proofed her own book and after meeting Ms. Duncan at an event, I mentioned the reviews about the errors in the book. Ms. Duncan and her staff has tried desperately for years to demand that the book be reprinted. Some things unfortunately are out of one's hands, and I recognize this after years of being a journalist. Look at the NY Times! And every other book on your shelf! They all have errors!
Ms. Duncan has been instrumental in the salary increases, and gaining recognition for this truly unique role! I recommend this book to anyone in the role or considering it!
Interesting Read.......2000-07-19
I thoroughly enjoyed Ms. Duncan's book. I found it an easy read, packed with lots of excellent information.
As with the other reviewer I was extremely disappointed in the skills test in the back of the book. Missing questions, answers to questions that weren't printed.
I wonder if Ms. Duncan has read her own book? Did she review the skills test information in the back before it was published? If the fault lies with the publisher, I hope she got her money back. I also hope she'll do a re-print with the skill test corrected because I found it very helpful in identifying weak areas in my own skill set.
I've been an Executive Secretary/Assistant for the past ten years. Often a good assistant is taken for granted. I appreciated Ms. Duncan's affirmation that my job is more than a job, it's a career and that not just anyone can be a good assistant.
If you can get past all the problems with the skill test in the back of the book, I think you'll find the content extremely interesting, insightful, and motivating.
Talk About Ironic!.......2000-05-11
I just finished reading this book about the "new executive assistant". Of course it emphasizes attention to detail, checking your work, accuracy, etc. Upon completing the extensive skills test in the back of book, I was horrified to find the following blatant errors: 1. In the vocabulary section, the questions skip from #56 to #61, yet in the answer section, these questions do appear. 2. The proofreading section fails to point out periods that are missing at the end of two sentences. Here's the kicker: 3. When I went to check my answers for the spelling section, I discovered that there were only two answers out of 110 questions. To top, there were answers for #110 - 122, which didn't exist in the first place.
OK, can anyone find a proofreader at McGraw Hill to catch these types of errors? How can anyone take this book seriously? The other person who reviewed this book obviously did not read the whole thing. What a disappointment! I do recommend another book that I read. It's called The Valuable Office Professional by Michelle Burke. She is right on the money. There are some more in-depth self-evaluation tests, which go much further than vocabulary and grammar skills. I also got some information about her consulting service, which I am trying to convince management our company needs. That's my summary of this book. Good luck with your administrative careers no matter who you are or where you live!
Ms. Duncan has written a mentoring masterpiece!.......1999-02-06
"The New Executive Assistant" is a must-read for aspiring or seasoned executive assistants, their bosses, and everyone in between.
Ms. Duncan doesn't just advise you to develop a proactive rather than a reactive approach to your administrative career, she guides you to discovering both what you want out of life and what your career can provide. She covers all the important bases for surviving in today's fast-paced world: learning to adapt to change (technical and cultural); mastering the fundamentals of communicating what you really mean; tapping into your management and leadership potential; handling both yourself and others in conflict situations; promoting yourself, your boss, and your company; and regaining your spiritual "center". Most importantly, however, Ms. Duncan asks wether or not you are cut out to be an executive assistant. Life is too short to just have a job; whatever it may be, find a career that works for you, challenges you, and fits your personality.
Packed with objective insights, advice, and enjoyable witticisms, "The New Executive Assistant" delivers. I found in this one book what countless seminars and 50-minute training series have not been able to provide; I found truely usable, relevant insights and information. Ms. Duncan has created a mentoring master piece for executive assistants (and anyone who wants to understand them)!
Book Description
Supervising others is a special challenge many people are called to do in their professional careers. The New Supervisor prepares those meeting this new leadership responsibility to gain confidence and project the right attitude from Day One. A best-seller for many years, The New Supervisor has been newly revised by Wil McKnight to include updated examples and an added focus on productivity and getting results.
Customer Reviews:
Good for newbie Supervisor and as a refresher.......2005-06-24
This book is well laid out with basic statement on how to function in the new supervisory position and some practical examples of situations you may find yourself addressing. There are questions to help you notice areas that you may have just scanned over. It may take only 55 minutes to read, however it will take some time to naturedly gain the skill sets.
I found several sections valuable in this shop. Especially the section on "supervising People Who Used to Be Peers." This constantly happens here.
Book Description
This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance. As a supervisor you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Learning and applying these skills quickly is essential for any supervisor's success.
Amazon.com
The New Supervisor: How to Thrive in Your First Year as a Manager, by long-time management trainer Martin Broadwell and his daughter Carol Broadwell Dietrich, clearly and practically addresses many of the key issues of concern to anyone thrust into his or her very first position of corporate responsibility with little real training and no true guidance. Now in its fifth edition, this book offers specifics on dealing with bosses and subordinates, getting work started and completed, solving problems, and planning for the future. New information has been added on stress management, delegation, and team building. --Howard Rothman
Customer Reviews:
Comment on "The New Supervisor".......2004-02-21
If you are a new supervisor or will be promoted as a supervisor in near future, you may find this book ¡§The New Supervisor¡¨ is useful for you.
This book covered a wide range of areas that a new supervisor needs to concern and make notice, including: a new attitude toward the job, the subordinate, and the boss; supervisors¡¦ relations with their coordinates; stress management, effective communications; planning and organizing; directing and controlling; delegation; motivation; interviewing; training; good meeting; problem solving; presentations; team building; and self development. The author gives advices on each area and there are chapter summaries provided which recap the important points for the readers.
The most important thing for the new supervisors is that they need to understand their new role; they have to supervise their subordinates to achieve the goals instead of doing the job themselves. They need to trust their subordinates¡¦ abilities and motivate them to do the job. Therefore, appropriate level of delegation and motivation is good. They also need to trust their boss and share the burden with their boss and remember not to create any extra problems to their boss. Treat the boss as the way you want the subordinates to treat you. It is a good guideline for the new supervisors to think of.
The new supervisors also need to keep good relations with supervisors in different departments and have an effective communications among them. They should work cooperatively to achieve the common goals. This can help to facilitate the efficiency and effectiveness of the work in an organization.
There are some important skills that are required for the new supervisors such as leadership skill, interviewing skill, and problem solving skill. They are all included in this book.
Although I¡¦m not a new supervisor, this book still provides some insights to me. This book enhances my knowledge about what a supervisor needs to do and his roles. Moreover, I think some of the contents of this book are useful for all people and not only for new supervisors. For example, the six principles for handling stress mentioned in this book are useful for all people including me because everyone would be under stress in facing this challenging and highly competitive world. In addition, problem solving skill is also useful to me, the author mentioned eight steps to solve a problem, including 1) identify the problem 2) search useful information 3) find out the origin of the problem 4) list out all possible alternatives 5) choose the best solution 6) apply the solution to the problem 7) mark down the results 8) see whether the problem is really solved. I would try to use this problem solving skill when I face problems.
Since I¡¦m a university student, and most of my coursework are in a team base, the chapter that about the team building is also quite useful to me. The author suggests some criteria for developing a successful team and what the team members should do in a team. All these give me insights about how to be a good team player and how the team can work more efficiently and effectively.
The last chapter of this book, self-development and evaluation also gives me some insights for my personal development and understand myself better.
If you are a new supervisor, this is a useful book for guiding you. However, if you are not a new supervisor, you can still get some benefits through reading this book.
Comment on "The New Supervisor".......2004-01-30
Many new supervisors would find difficulties in their new working situation. After changing to a new position, they may not know how to handle the relationship with their subordinates and their boss, and even may not know how to handle their work. If you are one of them, ¡§The New Supervisor¡¨ will give you some insights.
In this book, it suggests that being a new supervisor, new attitudes toward their job, subordinates, and their boss are needed. The authors suggest that a new supervisor must understand that his role has been changed; he needs to supervise his subordinates and work with them to achieve the goals of the organization.
In fact, I am only a university student, the recommendations to new supervisors seems not applicable and practical to me. However, I still gained some insights from this book. The suggestions about stress management are most useful to me. Authors recommend six stress management principles to readers: 1) Do not hasten to react with a matter that arises abruptly, it is better to take some time to think it in details and react. 2) Do not be a clever-clog, since others may have lots of great ideas. 3) Get along with others, and try to compromise with different opinion. 4) Do not do the work at the last minutes; this can help in relieving pressure. 5) Good planning can have a clear direction to future; this can reduce chance of getting stress. 6) Keep a happy mood can increase your efficiency and effectiveness in working. Yes, I do find those suggestions are practical not only to working people with great pressure; also students like me can apply them to manage my pressure in my studies.
After reading this book, as I know that my relative who is a supervisor having problems in managing his subordinates, so I told him what I¡¦ve learnt from this book, and ask him try to find some useful recommendations. Actually, he did not delegate the work to his subordinates properly, so he has great pressure in handling all of the jobs. When he understood it is important and it is his responsibilities to supervise his staff and work with them together to complete the tasks, in order to attain the goals of the company. He tried to adopt some recommendations from this book, e.g. communicate with other department heads and his subordinates; delegate the work to appropriate subordinates, this help to increase the morale of his staff; and he will also express his appreciation to his subordinates if needed, which improve the relationships between him and his subordinates.
After adopting those recommendations, he started to understand how to work with his position ¡V supervisor. And he enjoys his job now.
This book really gives lots of constructive ideas to supervisors, but the organization of the contents is not very well. Since the authors repeated and repeated similar ideas in the same chapters, it bored the readers and it is better to write in a simpler way.
But it is still a book which will useful to people who are the ¡§beginner¡¨ of a supervisor. You are one of them? Find new and practical ideas from ¡§The New Supervisor¡¨ You may find it useful.
Written by Ng Shuk Yee Shirley from City University of Hong Kong, Department of Marketing
Is this the kind of supervisor you want to be?.......2001-06-10
This book offers a very cliched, narrow vision of supervising people that emphasizes power over teamwork, delegation over coordination. Other advice is very commonsensical - "Make to-do lists," etc. It is not a sophisticated analysis, but rather, the transcript of a superficial one-day workshop.
HIGHLY USEFUL FOR THOSE JUST GETTING INTO THE ROLE & OTHERS........1999-04-13
This book is loaded with practical advise covering a very broad range of key areas including: power; relating with subordinates, superior and peers; managing stress; communications; planning and organizing; directing and controlling; delegation; motivating by enriching the job; interviewing; training; meeting leadership; problem solving; making presentations; team-building; and self-development. There are helpful chapter summaries and exercises. This is a highly useful work, especially for those just getting into the role and also of value to more seasoned supervisors. Reviewed by Gerry Stern, founder, Stern & Associates, author of Stern's Sourcefinder: The Master Directory to HR and Business Management Information & Resources, Stern's CyberSpace SourceFinder, and Stern's Compensation and Benefits SourceFinder.
Book Description
Umiker's Management Skills for the New Health Care Supervisor, Fourth Edition has been thoroughly updated with new issues in each of the six sections. The new edition includes chapter objectives, study questions and cases. This revision of a classic text on health care supervision is a hands-on, how-to handbook and is deal for someone assuming a new role as supervisor.
This revision covers the gamut of the fundamentals of supervision in health care organizations for community college and undergraduate students who are interested in health care careers.
Key elements include:
• Simplicity of organization, with each of 41 chapters a free-standing presentation of a topic
• Straightforward language
• Practical exercises and case studies
• Thought-provoking questions for class discussion and individual study
Customer Reviews:
Umiker's Management Skills for the New Health Care Supervisor 4th ed. by Charles R. McConnell.......2005-11-09
The author is a human resources and health care management consultant. The book has six parts and 41 chapters. The Parts are 1. Planning and Organizing; 2. Leading People; 3. Health Care Cost Control; 4. Developing Employees; 5. Special Supervisory Skills; and 6. Self-Enhancement for Supervisors. This book has a lot of practical suggestions for solving people problems. It is rich with management content. Chapters begin with an appropriate quote followed by the chapter objectives. Chapters have bolded divisions, numbered and bulleted points. They end with think about it, questions for review and discussion, exercises, case studies, references, and recommended reading. References are often old publications but the recommended readings are more recent. There is an index at the end of the book. This is a good resource for teaching nursing management and for nursing managers to use on the job.
Customer Reviews:
An excellent resource for new managers.......2006-03-04
This book is full of techniques and good-to-know skill sets to make someone a better boss. The book is geared toward those that have just managed to make the shift from worker-bee to supervisor. The author submits that once someone is a supervisor they now must learn to help their staff grow and mature, learn to make their boss look good, and learn to train their staff to make them look good.
The author points out that it is a supervisor's job to know what his or her people are doing, how they do it, why they do what they do, their expectations, and how they can be better managed to improve their results. The author writes that by reading this book, if one has never been a boss, it can help one become a good boss. If one is a boss, it can make one a better boss. Some key learning points include:
· Learn how tog et a message across right the first time
· Learn what to do first, what do last, and what not to do at all.
· Discover what power really is and where it comes from
· Learn why the best decisions start with an action plan and how to develop an action plan.
· Master the skill of planning and running meetings such that their productivity generates employee's interests and motivates the employees to attend.
The author also offers the top 10 duties of a supervisor:
· Determine priorities.
· Schedule and distribute work.
· Coordinate the efforts of others.
· Observe and evaluate employees performance
· Give accurate and honest performance-based feedback.
· Coach and train employees.
· Handle administrative duties and relevant paperwork.
· Communicate clearly about policies, procedures, and processes.
· Look for ways to improve the way work gets done.
Great Training Book.......1999-12-01
Our association distributed this book to participants at a training for new supervisors. They were very enthusiastic and their agency heads found The New Supervisor's Survival Manual equally useful. It offers practical advice and the case studies accurately reflect the situations new supervisors often face. In fact, one of our member agencies ordered additional copies to give to all supervisors, experienced as well as new. We highly recommend The New Supervisor's Survival Manual.
Average customer rating:
|
Management Skills for New Health Care Supervisor
William O. Umiker
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