Book Description
In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance.
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Customer Reviews:
Great book .......2007-09-09
Especially good insights into overcoming the resistence of nonprofit employees to the culture of organizational improvement - how to move them toward benchmarking and performance measurement.
Book Description
Evaluation with Power becomes more important in the social sector every day. Donors no longer reward good intentions, they reward results. This book can help social sector leaders manage for the mission and measure results.
?Frances Hesselbein, president and CEO, Peter F. Drucker Foundation
Evaluation with Power transforms evaluation into a powerful tool nonprofits can use to help their organizations progress and change in ways that lead to greater achievement of mission. Building on THE INDEPENDENT SECTOR'S ongoing research on evaluation, it is a practical, comprehensive handbook for turning program, process, and organizational evaluation into a positive learning experience that connects performance to mission. The book focuses on the needs of the nonprofit and reveals the sort of evaluation that is most appropriate to and helpful for nonprofits.
Leading experts from a wide range of show how to use evaluation in key organizational areas, including program design, human resource management, information systems, volunteers, and more.
Customer Reviews:
Powerful and practical for the visionary........2006-11-10
If you believe evaluation is a tool for effective leadership, this book could be a good source for reaffirmation of your belief.
Book Description
Working Across Boundaries is a practical guide for nonprofit and government professionals who want to learn the techniques and strategies of successful collaboration. Written by Russell M. Linden, one of the most widely recognized experts in organizational change, this no nonsense book shows how to make collaboration work in the real world. It offers practitioners a framework for developing collaborative relationships and shows them how to adopt strategies that have proven to be successful with a wide range of organizations. Filled with in-depth case studies—including a particularly challenging case in which police officers and social workers overcome the inherent differences in their cultures to help abused children—the book clearly shows how organizations have dealt with the hard issues of collaboration. Working Across Boundaries includes
- Information on how to select potential partners
- Guidelines for determining what kinds of projects lend themselves to collaboration and which do not
- Suggestions on how to avoid common pitfalls of collaboration
- Strategies proven to work consistently
- The phases most collaborative projects go through
- The nature of collaborative leadership
Customer Reviews:
Collabrative Processes.......2007-09-01
Every year brings forth a new crop of books relating to business management or operations. Many are overpriced, a large number are worthless (`How to Manage Like Jack the Ripper'), and a minority are actually very good. This book published in 2002 is one of that minority.
Russell Linden has chosen to specialize in the study of collaboration and collaborative processes. Over the course of over twenty years of analysis and application he has developed some very sound ideas on what makes collaborative efforts work and what causes them to fail. One dose not have to read very far into this book to see that effective collaboration in an age of globalization is absolutely essential for business successes. It also becomes clear that collaboration is the cornerstone of knowledge based enterprises, which includes most government agencies.
Linden has developed a collaborative model composed of four elements: 1) the basic requirements for collaboration to work (shared goals etc.): 2) the necessity for building effective relationships; 3) the establishments of mutually recognized `high stakes' (i.e. recognition that collaboration will produce significant benefits); and 3) building a constituency for collaboration (people committed to making collaboration real). In the course of discussing his model, Linden, provides important insights on the important role of champions and the concept of institutional culture. He also illustrates his discussion with well chosen case studies to drive home the functionality of his model. Linden also provides good information on he often lost art of
internal collaboration as well.
This book is particularly relevant to the U.S. Intelligence Community (IC) where barriers of secrecy, a culture of insularity, and a belief that information is power has long prevented real inter-agency collaboration and worse has encouraged building barriers against collaboration even within single agencies. See "Spying Blind" by Amy Zegart (2007, Amazon.com).
Working Across Boundaries: Both entertaining and instructive.......2004-06-10
What do James Madison, Ralph Waldo Emerson, Peter Drucker, the Book of Exodus, Robert Frost, Vince Lombardi, T.S. Eliot, Dr. Spock and Albert Einstein all have in common? They are all quoted in Russ Linden's new book, "Working Across Boundaries: Making Collaboration Work in Government and Non-Profit Organizations." Linden ties them all together in an entertaining and instructive manual for managing in today's work environment.
Linden's book is for practitioners, a group that includes me, since I have been practicing at this profession for almost 30 years. He holds true to the purpose he has set for the book, which is to help practitioners address the hurdles to collaboration and adopt strategies that lead to succesful collaboration, in order to achieve better outcomes for their customers and communities.
What I like best about the book is the use of stories to instruct and inform. Stories are the core tool in relationship building....I know that my bosses, often rely heavily on the stories told them by their constituents to make critical policy decisions....Linden's stories about the collaborative work of the Baltimore Child Advocacy Center; the National Marine Fisheries Service; the City of Charlotte, North Carolina, and others provide practical examples of how his models work in the real world.
He not only suggests numerous techniques for establishing practical, collaborative efforts. He also adds a series of four "resource" chapters at the end of the book with illustrations of how these techniques have been applied, the most-asked questions about collaboration together with their answers, an assessment tool, and a summary of the situations in numerous organizations that have served as the basis for his conclusions and models.
I especially liked Chapter 6 on "Forming Open, Trusting Relationships Among the Principals." It gave me some helpful hints on working with my council.
Linden's book is a must-read for anyone trying to overcome the obstacles he says were created by James Madison and his buddies , who "consciously designed an inefficient government to keep men free." This "built-in" inefficiency and fragmentation cries out for the cure of collaboration.
Solid Book on an Important Subject.......2004-05-14
Anyone who has worked in government has probably experienced the twin frustrations of people protecting their turf on the one hand while covering their rear with the other. But being effective these days means working in teams, often across the old hierarchical reporting structures of agencies, divisions and units.
Linden's book uses a variety of case studies to explore how collaboration can work, and what the pitfalls can be. He defines collaboration initially as what "occurs when people from different organizations (or units within one organization) produce something together through joint effort, resources, and decision making, and share ownership of the final product or service." His examples range from land management to criminal justice to education to intelligence--all areas where multiple agencies or organizations had to collaborate in a high stakes environment.
High stakes is one of the four keys for Linden. There must be something important enough to motivate the collaboration. The other keys are strong relationships among the collaborators, the existence of a constituency for collaboration, and what he calls "the basics" -- openness, skillful facilitating, etc.
What makes it all work is collaborative leadership--individuals who can pull others along with them into a productive team effort. One chapter discusses the qualities of effective collaborative leaders, who must subordinate their own egos to ensure that all participants have a real stake.
If "Working Across Boundaries" has a fault, it is that he has many good ideas and observations that don't fit neatly into the four-element structure, but that he doesn't want to leave out. Every chapter includes some of these "extras" and many of them are grouped in a separate chapter, "More Keys to Successful Collaboration" (including such things as measuring results, using each party's strengths, etc.). Since it is almost all good advice and worthwhile reading, this is really only a minor structural complaint.
Also useful are the resource materials at the end of the book, including a sample agenda, a collaboration "contract" and some assessment materials. These are good templates for anyone starting a new collaborative effort.
In describing the qualities of successful collaboration, Linden is also aware of the structural and personal challenges that collaborations often face. Budgets, for example, are usually built in line items to specific organizations; in fact, organizations are largely defined by their budgets. So sharing resources across organizations requires trust and mutual commitment. Accountability, too, both at the level of the individual employee and at the organizational level, is especially challenging when the outcome is the result of a cross-agency collaboration. On the other hand, when collaboration produces better results, as it often does, participants can all share in the glory.
Working Across Boundaries- An Effective Tool.......2004-04-26
Todays managers must use numerous skills and resources in order to be effective and successful. And although there are numerous tools and techniques available to assist managers in their daily jobs, sometimes the best solution is simply working together. Or in other words, collaborating. This is what Russ Linden's new book, "Working Across Boundaries: Making Collaboration Work in
Government and Non-Profit Organizations" ultimately encourages and demonstrates. Russ Linden has provided numerous case studies throughout the book to assist the reader with relating to particular issues confronting organizations. He also provides a wealth of resources including sample agendas, contracts, assessment tools and programs used by a variety of agencies and individuals.
The author has taken on the challenge of documenting the benefits, techniques, and tools needed to successfully implement collaboration in the workplace and with outside organizations. I highly recommend "Working Across Boundaries" to all government managers. Congratulations to Russ for a great book on a difficult subject.
A Glimpse into the future of Collaboration.......2004-04-24
"Working Across Boundaries" is a glimpse into the future of how "virtual government" is evolving in the dawn of the 21st century. This book isn't full of academic concepts. Russ Linden paints a picture using real examples of the dynamics to which public sector leaders will need to respond in order to be successful. Practitioners will be able to pick up this book and start applying its principles immediately.
Book Description
"At last! A textbook on organizational behavior written for students of public administration and nonprofit management. The authors provide a comprehensive presentation of the major topics in organizational behavior from the perspective of life in public organizations. It is filled with useful learning instruments, exercises, cases, and realistic public sector examples that will provide students with a profound understanding of their own behavior and the behavior of others. This will surely enhance their careers in the public service."
—Dr. Jay D. White, University of Nebraska at Omaha
"This book is a valuable addition to the literature on public administration and management. It will serve as an excellent text for both current and aspiring public servants. It provides a creative interweaving of the theoretical and practical dimensions of public sector organizational behaviour. Especially notable is the combination of succinct summaries of theoretical material with cases, simulations and other techniques that will make organizational behaviour come alive in the classroom."
-Kenneth Kernaghan, Brock University,
Editor - International Review of Administrative Sciences,
Co-author - Public Administration in Canada
"This is the organization behavior textbook that public sector employers wish we would use in our MPA classes! Focusing on getting students to reflect on their current skill levels, it helps them build competency by combining a splendidly clear presentation of the best contemporary theory with a variety of engaging self-tests and activities. Students will enjoy this text because every chapter helps them build skills they can use right away. Professors will value it because they'll never again be asked, ‘What's the point of reading this?’"
-Linda deLeon, University of Colorado at Denver
"Managing Human Behavior in Public and Nonprofit Organizations is an intellectually superior and illuminating contribution to current literature on effective public management. Students, middle managers, and chief executive officers will all find its accumulated knowledge and practical suggestions both stimulating and beneficial."
-Naomi B. Lynn, Chancellor Emeritus University of Illinois at Springfield
Managing Human Behavior in Public and Nonprofit Organizations is the first core textbook specifically written for the management and organizational behavior course taught in undergraduate and graduate programs in public administration, particularly in Masters in Public Administration (MPA) programs. Designed to help students develop the skills and understanding they need in order to become effective and responsible public managers, the book covers all of the essential topics in management and organizational behavior from the perspective of public and non-profit management. It focuses on the importance of understanding the behavior, motivations, and actions of individuals in the public service and the distinctiveness of management and leadership in public organizations. Action-oriented, the book is filled with cases, self-assessment exercises, simulations, and evaluative instruments.
Customer Reviews:
Focus on personal management strengths.......2007-05-10
A novel approach to teaching management in the public and non-profit sectors. It follows the adage of "know thyself" in terms of getting work accomplished through others. Contains a number personal evaluations for application to the complex and difficult area of management. Nice addition to bringing to the classroom a practical approach to individual management preferences through personal discovery. Using this in an advanced human resource management class in a master's in public administration program. Less boring than a tradition textbook and useful for a practical approach to management and administration.
Frequently low on substance and supporting examples.......2007-01-14
The chapters are not of consistent strength or substance. And then too, I came across a number of instances where statements were made without any attempt to support them with specific examples. I cannot offer specifics instances of the aforementioned because I have already discarted the book.
This was required reading for a college course.
Book Description
In this thoroughly revised and updated second edition of Human Resources Management for Public and Nonprofit Organizations, Joan E. Pynes--a respected authority in public administration--demonstrates how strategic human resources management is essential for proactively managing change in an environment of tighter budgets, competition from private organizations, the need to maintain and train a more diverse workforce, and job obsolescence brought about by shifts in technology. Complete with a free online instructor's manual, this new edition offers current compensation and budgetary guidance and helps practitioners navigate the newest legal and technological challenges and opportunities in human resource management.
Customer Reviews:
Good book.......2007-05-15
I like the book because it is simple in its explaination and illustrations, written in simple english where everyone that reads it will comprehend which is the most thing i love in the book.
the sequence of the chapters is done in such an way that it takes you into the next one with an ideal on what you are going to expect.
A good survey text.......2002-10-01
This is a good general overview of Strategic Human Resources Management (SHRM) theory and techniques as applied to public sector and non-profit organizations. Although it is essentially a textbook aimed at graduate-level students in Public Policy or Public Administration, Pynes' survey approach, pointing the reader to empirical studies and other more in-depth sources, should serve as both a refresher and a source of new ideas, even to long-term practitioners in the field. The book is a series of chapters grouped around three basic themes: changing context, methods and challenges.
Part one puts human resource management (HRM) into a strategic context, starting with an overview of the shortcomings of traditional "after-the-fact" HR strategy. It is filled with real-life examples of challenges, successes and failures. Here, Pynes lays out the central thesis of the book, arguing that vertical integration of HR processes into overall strategic planning is essential for success and sustainability, especially in today's ever-changing organizational milieu. For example, Pynes argues that organizations can benefit by mirroring societal diversity in the workplace (however, I think that the case can be more compellingly presented). She ties up the section with a good overview of the relevant US federal legal and regulatory framework, with a number of examples from labor case law.
Part two provides the "meat" of SHRM practice. Pynes covers the fundamental theories and techniques of job analysis, recruitment and performance evaluation (including a good discussion of how performance appraisals might be reconciled with Total Quality Management's team-based concepts). She reviews methods for determining compensation and benefit levels, including coverage of equity and comparable worth. In these methodology sections, Pynes takes care to include additional consideration of executive level positions, given the often-different concerns that can come into play here. She touches on evolving compensation issues such as gainsharing and alternative benefits. The section closes with a chapter addressing collective bargaining.
The final section looks at today's challenges and emerging issues. Pynes brings the reader along for a look at contracting out, workplace violence, technological change and alternative dispute resolution (it seems to me that there are a number of additional issues not covered, such as the expanding definition of employer liability). Overall, the public and non-profit sectors are demanding increased professionalism from their workers. To meet the dual challenge presented by rising demand for services within increasingly constrained resources, many organizations, even those in the formal public sector, are relying more heavily on volunteers. It is refreshing to see a discussion of volunteer management within the context of an HR text. After all, volunteers constitute the unpaid labor force. The arguments presented here certainly reinforce the book's central message.
What did I like most about the book? It is well laid-out, with a good introduction to each section setting the road map. Throughout, Pynes illustrates with concrete and practical examples and models. There are headings for each new topic and a concise summary at the end of each chapter. Both the table of contents and the index are excellent guides. An extensive and broad-based bibliography points the curious reader to additional sources.
From my point of view, the book has a few shortcomings. First, the extensive examples, legislation and case law are all US-based. I think that a non-American would find some of this minutia of limited benefit. In addition, the survey-course nature of the text (the impressively-detailed methodology sections on job analysis and performance appraisals are a notable exception) may leave some readers feeling wanting. Finally, I would like to see more parallels drawn with for-profit HR issues.
Overall, I would recommend this book as a general reference text, an introduction or a refresher for anyone wanting inspiration and direction about new ways of looking at HR in a strategic context. I especially like Pyne's insistence that an organization's staff and volunteers are crucially important in fulfilling its mission. It is a message worth repeating.
Good Public Administration Reading.......2001-05-21
Pynes presents an overview of the multiple roles of human resource managers in the strategic planning process. She has a knack for presenting technical information in a format for novices in public administration. The case studies presented enhance the understanding of relevant issues that human resource managers face. More importantly, the author emphasizes that the collaboration between the organizations' stakeholders will enhance the strategic human resources management process.
Graduate Student Resource.......2001-05-21
I consider this book to be very relevant to human resources practice. The author set forth traditional human resoures functions such as recruitment and selection, performance evaluation, and compensation and benefits, with the human resources perspective of the 21st century: changing, empowering, strategic management, and team-building.
I also find this book to be relevant to theory. the author's discussion of traditional human resources theories served to refresh my knowledge of the issues and functions of human resources management.
The text was not difficult to read, but covered the topics comprehensively and provided ample case study examples. I recommend this book to graduate students.
Human resources management.......2001-05-21
"Human Resources Management for Public and Nonprofit Organization" by Joan E. Pynes is a textbook for practitioners, policymakers, and graduate students. This book addresses Human Resources Management (HRM) issues in public and nonprofit organizations. The economical, cultural, legal, and technological environments surrounding public and nonprofit organizations are rapidly changing; organizations must intergrate their human resources management needs with their long-term strategic plans. This book provides the techniques and methods of HRM in regards to strategic planning.
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The Human Resource Crisis in the Public Sector: Rebuilding the Capacity to Govern
Larry M. Lane , and
James F. Wolf
Manufacturer: Quorum Books
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ASIN: 0899304915 |
Book Description
This volume focuses on what many see as an iminent crisis in the public sector, and particularly in the federal government-the possibility that, due to the realities of workforce demographics, poor leadership, lack of competitiveness in the labor market, and demotivating worker conditions, the public service will not maintain its capacity to manage programs, execute laws, and effectively deliver services for the American people. Larry Lane and James Wolf examine the significant human resource problems now confronting federal agencies, addressing these issues from a demographic, organizational, political, and cultural perspective. Arguing that the revitalization of the public service demands an effective, responsible, energetic, and committed workforce, they recommend concrete solutions and strategies aimed at stabilizing the current situation and contributing to a stronger and more effective public service over the long term. Following an introductory statement of major issues, Lane and Wolf explore the crucial roles of the public service in a democratic system of governance and assess the factors that now put the system at risk. They then introduce four conceptual lenses that can be used as an analytical tool to understand the problems of the public service and to develop solutions for assuring the supply, preparedness, productivity, and dedication of government employees. The authors first look at employment flow-the problem of maintaining workforce cadres over time. They examine problems of attraction and retention, inadequacies in system personnel policies, and the necessity for workforce planning. Turning to a discussion of competence in the workforce, the authors examine systemic blocks to the development of competence and offer strategies for addressing the competence issue. The next two chapters treat the concepts of energy and commitment, exploring ways to foster an organizational culture that encourages productivity, continuous improvement, and a long-term commitment to public service. The final chapter presents a detailed set of proposals, options, and initiatives for rebuilding the public service. Administrators, policy-makers, personnel officers, and students of public administration will find this work a significant contribution toward understanding and resolving the public sector's intensifying human resource problems.
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PERFORMANCE MANAGEMENT (Routledge Studies in Public Management)
G. Bouckaert
Manufacturer: Routledge
ProductGroup: Book
Binding: Paperback
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ASIN: 0415371058 |
Book Description
This text covers a key topic of reform and modernization in the public sector. Systematically examining performance in public management systems the authors have combined theory with practitioner case studies and present this seminal subject in an accessible manner.
Focusing on performance does not only have an impact on a variety of public management functions and components (HRM, finance, strategy, etc.) but also changes the nature of policy and management in the public sector in itself. A broad and generic definition of performance based public management is: "taking/allocating responsibility for the performance of a system and being accountable for its results." By taking this broad definition as a point of departure major and basic mechanisms in public administration are redefined in theory and in practice. This text is based on a range of countries operating under different administration traditions; organized along cross-cutting issues and engages in debates about alternative approaches to performance management and their efficacy for public management. A must-read for any student or practitioner of public management, this core text will prove invaluable to anyone wanting to improve their understanding of performance management in the public sector.
Book Description
Performance measurement is a very timely topic in the public and nonprofit sectors of the United States and in many countries around the world. Executive and legislative initiatives have required public managers to identify performance measures, set performance targets, and report on their progress toward meeting performance goals. Funders have similarly asked nonprofits to show results for the support provided them. Program managers and budget officers have eagerly sought help in designing performance measurement strategies and systems. Program evaluators can enhance current performance measurement efforts by bringing stakeholders together to clarify program goals and determine how best to report results.This volume critically reviews current design and use of performance measurement in public and nonprofit programs. The authors describe the context surrounding design and implementation of performance measurement systems, discuss best practices in performance measurement, and provide examples of the use of performance measurement in all levels of government and the nonprofit sector. This is the 75th issue of the quarterly journal New Directions for Evaluation.
Customer Reviews:
Slouching Toward Managerialism.......2004-08-15
It is ironic to me how nonprofits are using the harmful methods of the profit sector to assess their own achievements. Even now with more and more focus on patient centered medicine and student centered education and flex time in the work force it seems regressive that nonprofits choose quantitative measure that dehumanize the people they serve when alternatives are available. So though this book is practical in helping nonprofits appear more business like by providing them simple value neutral models for measuring their outcomes these methods are superficial and make me think of how the Borg on Star Trek might assess their ways of assimilating people.
The book also begs the question why are staff at nonprofits are untrained in developing methods for evaluating what they do. Here is the externalism problem magnified by a belief in measurements that are unnatural and are not holistic, other regarding. It would be better for executives to do what Heidegger calls gellasenheit with respect to how they effect people then das gestell. For the books models of measurement are Tayloresque, outdated and will not provide thorough feedback to staff to improve whjat they do in a way that is meaningful to people they serve.
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Accountability and Radical Change in Public Organizations
Manufacturer: Quorum Books
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ASIN: 1567201792 |
Book Description
Sims and the contributors to this challenging new volume maintain that public sector organizations must radically reinvent themselves, if they are to survive and succeed in their missions: to provide quality service to their clients at a cost taxpayers can afford (or are willing to pay). They offer a firsthand look at how change occurs at all levels of government, and from this and other experiences they lay out strategies and tools that others in government can use quickly and with good results in their own public organizations. However, Sims and his panel of experts also note that not everything in organizational change will produce positive benefits; some results will be negative, and these too must be understood and dealt with. By compiling the viewpoints, advice, experiences, recommendations of public managers themselves, plus consultants, academics, and citizens who benefit from government (and are often its harshest critics), Sims gives readers a solid, realistic insight into the problems of today's public agencies, and workable advice on how to solve them. Accountability and Radical Change in Public Organizations examines the current government and reinvention initiative occurring in public organizations at the local, county, state, federal and international levels. The book highlights the importance of understanding that change in government will continue to be a way of life for public managers, thus requiring an ongoing analysis of those forces driving change and the need to increase our understanding of why certain change efforts work and others fail miserably in government. The contributors to this volume emphasize that while reinvention, accountability, and change are serious initiatives that public managers must confront they must take caution and learn from each others' experiences.
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Activities for Public Sector Training
Manufacturer: Gower Publishing Company
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ASIN: 0566076519 |
Books:
- Mergers & Acquisitions
- Milady's Standard: Fundamentals for Estheticians
- More Than 85 Broads: Women Making Career Choices, Taking Risks, and Defining Success - On Their Own Terms
- Mustards Grill Napa Valley Cookbook
- Occupational Health and Safety Management: A Practical Approach
- Organizational Behavior: Managing People and Organizations (Student Text)
- People Styles at Work: Making Bad Relationships Good and Good Relationships Better
- Perry's Chemical Engineers' Handbook
- Property Management for Dummies
- Qualitative Market Research: A Comprehensive Guide
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