Book Description
A proven system for improving your own work and for working better in a team
Used by such organizations as the Walt Disney Company, Silicon Graphics, the Federal Reserve Bank, and the CIA, the Enneagram is a proven psychological system based on nine number types that helps people achieve self-awareness and develop strategic approaches to interpersonal interactions. In Bringing Out the Best in Yourself at Work, Enneagram teacher and business consultant Ginger Lapid-Bodga shows professionals how to apply this popular tool to their work as a way to improve their productivity and help them build positive relationships among coworkers. This practical guide explains how to use the Enneagram to:
- Communicate more effectively
- Provide constructive feedback
- Prevent and resolve conflict
- Bring out their strongest leadership skills
- Discover methods for professional development
- Work better in teams
Customer Reviews:
Finally..........2006-08-26
The genuine nugget in this book is its use of the Enneagram to move forward the original Center for Creative Leaderhip research about what derails successful professionals. Lapid-Bogna's gift is to communicate the most profound and deeply thoughtful insights with deceptively casual language. I agree it needs to be read twice: Once to understand the techniques it describes, and a second time to appreciate how she builds on her hard-earned understanding of what works and doesn't work in OD and career development. Then, consider reading it a third time to appreciate the Enneagram for the doors it opens to truly deep personal growth. Not just another book written as a practice-building marketing piece for the author. It contains enough material for at least two books.
The most practical enneagram book out there for business applications.......2005-10-03
I love this book. I am an executive coach and I find this very useful for helping my Enneagram-aware clients apply the model directly and quickly to work situations -- to help debug relationships, communications, conflilct, etc.
I especially like Lapid-Bogda's distinctions and examples around "Pinch" and "Crunch" for each of the types.
I don't know of any other books except Michael Goldberg's "The Nine Ways of Working" that fill this business-application niche quite so well.
Highly recommended for those who need a practical, hands-on way of using the Ennegram in day to day work interactions.
Betsy Siwula Brandt, Breakthrough Consulting, Santa Fe, NM .......2005-09-03
Finally a groundbreaking book on the 9 ways of working that can be handed to your HR director! Enneagram Personality System books started being published in the 1980's; not until now has there been one that systematically applies this system to organizations. As an organization development consultant, I have always found the enneagram to be essential to my executive coaching and development. Now, in a practical and most excellent way, Lapid-Bogda applies the system to all key areas of organization life-- including employee feedback, conflict in teams, leadership and team development, etc. You can take the applications and use them immediately on the change initiatives you already have underway in your orgaization-- such as your 360 degree feedback sessions.
Not only does Lapid-Bogda make it easy for you to apply this system, but once familiar with her book and work, the reader can order tailor made tools that go with each organization topic that will further assist your ease of application.
If you are "stuck" in your own personal career development or trying to lead others in theirs-- and looking for a breakthrough-- then buy this book!
A Life Changing Book.......2005-08-20
This book has helped me in ways that I never imagined. The information in this book has been extremely useful in my quest to better understand myself and others. "Bringing Out the Best in Yourself at Work" is very much a must read for anyone interested in improving their relationships at work and in life in general.
Personality Traits in the Business Environment.......2004-09-01
This is a book on using the Enneagram system specifically oriented to todays business environment. The Enneagram is not unlike other personality oriented systems. First an individual is asked to examine nine different personality types and to identify himself with one. Then the Enneagram, a diagram of the interaction of the various types can be used to predict behavior.
The book, however, reverses the normal trend in personality testing books where the book is organized around the personality type. Instead the book describes several common business situations and then describes how the various personality types react to the situation.
Book Description
In this ground-breaking new book, acclaimed diversity expert Mark Williams offers ten "eye-opening" lenses to help you, your organization, and everyone in it, understand how cultural diversity affects the way we live and work. There's the Assimilationist who believes that everyone should act like a true blue American, and the Culturalcentrist who believes that a person's race or ethnicity is central to their personal and public identity; the Meritrocratist who is sure that if you have the abilities and work hard enough you can make your dreams come true regardless of race or culture, and the Victim/Caregiver who believes that because of bias they will never succeed. Learn more about these lenses, as well as six other lenses that Mark Williams has developed to respond to cultural diversity.
Customer Reviews:
The 10 Lenses: Your Guide to Living & Working in a Multicultural World.......2007-01-04
I first read the 10 Lenses several years ago after meeting author Mark Williams at a Summit on Leading Diversity Conference in Atlanta. I have been using The 10 Lenses in our diversity education programs ever sense. This book has proven to a great conversation starter, without the usual "blame and shame" sometimes associated with diversity training. In fact, we have even established a very successful four-week course around "The 10 Lenses" in our Hampton Diversity Leadership Academy. Mark has advanced the entire discussion of "diversity" with this book. I highly recommend it to any diversity/inclusion professional.
John L. Johnson
Certified Diversity Professional
Executive Director
Hampton Citizens' Unity Commission
22 Lincoln Street, 5th Floor
Hampton, VA 23669
Promising, but in the end Disappointing.......2003-12-04
This is a useful Guide to Living as & Working with Immigrants in a Multicultural USA, not a Multicultural World. It really has little or no street-credibility outside the USA.
I've worked for a US Fortune500 Company for 20 years, and in over 30 Countries.
The book confesses upfront to its limitations : although the information is US-centric, Williams, Clifton & Thomas believe their concepts are universal - but they haven't the experience to back that up. They admit they don't know whether current observations will hold up in different cultures, or whether different cultures have different profiles with respect to the lenses. The initial research has focussed on race, culture, nationality & ethnicity. In practice 90% of its focus is on race & ethnicity. Sexual orientation is ignored, and the word 'gay' doesn't appear until over 80% of the way through the book - and its only for one sentence.
Consider some of the Lenses :
For the Assimilationist they talk about "adapting US business norms appropriately, given global norms and standards" - well I've never met a "Global norm" - and as for being able to adapt US norms, there's the problem - you have to reject US norms in order to get on with the outside world. The Assimilationist must think about "Western cultural arrogance" - woah - what about "US Cultural arrogance" - ask a Canadian or a Mexican or the French how they feel about US hegemony.
The Culturalcentrist talks about the "Irish, Polish & Italian Communities", and in the same breath about the "Asian Community" - I'm sure the "Asians" would argue they had less in common between India, Vietnam, Korea etc than those Europeans, who at least had Catholicism in common.
For the Seclusionist : "Globalisation ... diminishes the authority of the USA" - hmm, I thought everyone was rioting recently complaining that Globalisation meant US hegemony? The Seclusionist "rewards the efforts of the majority group" - oh so Williams has never thought of a Society where the dominant group is itself a Minority, such as in Apartheid-era South Africa, and a number of other inequitable Societies today?
The Transcendant options were just not for me - according to Williams you are either 'Religious' or you are 'Spiritual' - nothing else applies. I am neither, and quite happy thank you. I'm always made to feel uncomfortable with this aspect of US Society, and it would be good if Williams had a section on how to work with 'agnostics'.
The Elitist offered no alternatives - what about Communism or Socialism - the inequalities of US Society would not be tolerated in Scandinavia. As I say to my friends in Minneapolis, it's a pity the wrong shipload of explorers colonised North America.
For all the talk about race, there's no mention of working with people in mixed-race relationships or of mixed-race ethnicity - over 10% of marriages in the UK are mixed-race, even though the ethnic minorities constitute less than 8% of the population. I find mixed-race marriages in the USA to be a tragic rarity - and why aren't they promoted in TV programs?
There were no examples of other diversities which can be just as sensitive in Society, such as no case studies featuring Native Americans, Hindus, Moslems, Lesbians, Vegetarians or people with Physical/Mental disabilities.
The much-promoted mystical Chapter on the Eleventh Lens was a real disappointment - just some new world 'Nirvana' where everyone loved each other and did right by each other (I presume so long as you could still hire & fire at will).
When I looked through the Bibliography, I understood; of the 86 references, only 2 of them weren't published in the USA, and they were published in London (both looking back at the USA). You can't write a book about a Multicultural world if you don't read/travel widely.
Williams continually refers back to Title VII of the (US) Civil Rights Act (pity he didn't include it as an Appendix). It would have been nice to talk about the UN Universal Declaration of Human Rights - since so much of US Society doesn't comply with it. I recall when one of our Senior US Executives starting to spout about Affirmative Action etc at a staff meeting in Germany - he had to be told to leave or they'd call the Police - because his US-speak was illegal under anti-Nazi legislation.
I scored myself on the Lenses : I am Colorblind, an Integrationalist, Meritocratist and a Multiculturalist. Williams was (in 2001) inviting Contributors to help them develop the book for a wider audience - I'm going to volunteer to help them, because boy do they need it.
The Eleventh Lens.......2003-03-01
Mark Williams' research outlining 10 human mindset "lenses" addresses the problems of conflicting worldviews both in and out of the workplace. His work is extremely well organized for easy reference; you'll recognize in yourself and/or others the Assimilationist, Colorblind, Culturalcentrist, Elitist, Integrationist, Meritocratist, Multiculturalist, Seclusionist, New Age/Transcendent and/or Victim/Caretaker. With hope, you'll also recognize the real point of the book and the research: that you've been reaching for your inclusive ELEVENTH LENS where paradoxical thinking acknowledges and discerns the strengths and weaknesses each limited lens brings to the whole personally, professionally and socially -- and globally. See also the integrative developmental framework in A Brief History of Everything by Ken Wilber and Spiral Dynamics by Don Beck and Christopher Cowan.
"The Ten Lenses" -- A Breath of Fresh Air!.......2001-11-09
"The Ten Lenses" is a badly needed breath of fresh air -- a sophisticated, intellectually grounded, and constructive framework for thinking about diversity issues. It respects and values all people and all perspectives on diversity. It opens a path to understanding each different perspective, even those dramatically different from one's own. It helps take the emotional charge out of verbal interactions between people whose approaches and reactions to diversity issues are widely divergent. It provides a new framework and a new language through which we can talk about diversity and move towards greater understanding. "The Ten Lenses" was an enormous help to me and I highly recommend it.
"The Ten Lenses" Opens Your Eyes!.......2001-11-08
I live and work in Washington, D.C., one of the most diverse cities in America. My department at work was having a lot of problems due to such a diverse workforce. We could not communicate well and our projects were never completed on time and never completed correctly. My boss brought this book in one day after he stayed up all night reading it. He could not put "The 10 Lenses" down. In a very short time, my department has turned itself around using the premises in this book. If you want to have a successful business, buy "The 10 Lenses."
Book Description
A FULLY REVISED AND UPDATED EDITION OF THE INTERNATIONAL BESTSELLER.
What does it take to be a firefighter? Fighter pilot? Top of the heap in the sales department? A brilliant customer service advisor? Esteemed and respected corporate leader?
What does it take to get ahead? To separate yourself from the competition" Lead a less stressful existence? To be fulfilled in personal life and professional pursuits?
What is the most important dynamic of your makeup? Is it your A0 intelligence quotient? Or B0 emotional quotient?
If you picked "A", you are partly correct. Your intelligence quotient can be a predictor of things such as academic achievement. But it is fixed and unchangeable. The real key to personal and professional growth, and happiness, is your emotional quotient, which you can nurture and develop.
The EQ Edge, by Steven J. Stein and Howard E. Book, shows you how the dynamic of emotional intelligence works. By understanding EQ, you can build more meaningful relationships, boost your confidence and optimism, and respond to challenges with enthusiasm--all of which are essential ingredients of success.
The book features case studies and fascinating--and surprising--insights into EQ and the workplace. As an HR or line manager, this book will help you determine which personnel are the right fit for job opportunities and who among your staff will be the most promising leaders and drivers of your business. And because CEOs to front-line workers also have other roles--parent, spouse, caregiver to aging parents, neighbor, friend--The EQ Edge also describes how everyone can be more successful in these relationships.
"Finally, a practical and useable guide to what emotional intelligence is all about. This book peels the onions on what EQ really is and teaches the reader to assess their own EQ and how to increase it. This is the holy grail for career success."
--Michael Feiner, Professor, Columbia Graduate School of Business and author of The Feiner Points of leadership
Customer Reviews:
Practical, Easy to Read and Apply to Real Life.......2007-05-29
Useful summary of what EQ is all about. Describes how to understand the connection to success in relationships and business. Practical exercises help learn ways to apply the theories to improve emotional intelligence quotient (EQ).
Great for People wanting an Introduction on EQ-i.......2003-12-18
This books is very easy to read, it goes through all the stages and criteria of being 'Emotionally Intelligent', while showing examples/stories on different situations and how one could handle it with greater EQ-i ability.
Although I have some backgrounds on this subject, I still find this book encouraging, and it's good to refer back to once in a while.
I would recommend this book to anyone who wants to better their EQ-i or just curious.
Pleasantly Surprised By Contents.......2001-01-26
I was not sure what to expect when I started to read this book. The second author is a psychiatrist and an organizational consultant. The first author, Steven Stein is a psychologist, but also well known for heading up a very successful test publishing company. Was the book going to be an advertisement for his tests? Would his success as a businessperson enhance the credibility of the message?
The book was very easy to get into. The writing is engaging. It starts with a brief history and definition of emotional intelligence (something Goleman avoids in his first book on the subject). It focuses on Reuven BarOn's definition but also includes Peter Salovey and John Mayer's definition - the originators of the concept.
The book, to my pleasant surprise, does not focus on the test (Emotional Quotient Inventory -EQ-i), but on how to gauge yourself (using exercises provided in the book) and work on improving yourself in the 15 specific areas of emotional intelligence. For the most part the exercises are taken from well-validated methods of cognitive-behavior therapy. As a psychologist I have no problem recommending this book to clients. In fact, there is more data behind this approach than what is proposed in many of the "best-selling" books out there. (For the academically oriented professional, please read the EQ-i test manual.)
Most interesting to me were some of the studies in the last chapter. It is very unusual for self-help books, and books on emotional intelligence to include original research on the importance of the concept. This makes the book great for those people you know who doubt the importance of E.I. To see how E.I. has made a difference to the U.S. Air Force, and companies like American Express and the Canadian Imperial Bank of Commerce is impressive.
I've actually reviewed the research on the EQ-i, the test that much of the research is based on. The normative group is bigger and better than many tests in the marketplace: almost 42,000 people in 36 countries. There are also some good scientific publications on it. While there is no "perfect" test of E.I., I haven't found anything that even comes close to this one. In fact, I've come across many tests being used by companies that don't even come close to having the research that this one has. But the book is not about the test. You can't even get the test unless you are a psychologist or qualified management consultant or vocational counsellor.
Was the book an advertisement? Not really. The examples, which are very realistic, cover work and home situations.
Rated #3 Best Business Book of The Year.......2001-01-24
I bought this book because it was rated the #3 best business book of the year in the Globe and Mail (Canada's National Newspaper), Wednesday, December 15. - even higher than "Who Moved My Cheese?".
I was not disappointed. I found it easy to read and quick to get into. The book gives a great overview of emotional intelligence - I now have a better understanding of what it really is. A few different definitions are given, but the focus is on Bar-On's theory.
While the book's research data, presented at the beginning and end, is based on Bar-On's test, it is not the focus of the book. The bulk of the book deals with each of the 15 areas of emotional intelligence - how you can gauge yourself, and how you can improve.
The examples are very good. After I finished the book, my 12-year-old son picked it up. He started to flip through it and ended up reading it - and he doesn't get through too many books.
I've recommended it to a few people at work and they weren't dissapointed.
Just an "Infomercial".......2001-01-05
I was surprised and disappointed to find The EQ Edge was just an "infomercial" for Reuven Bar-On's emotional intelligence test. Steven Stein is the publisher of the test AND the book's senior author. The book's content is largely a series of testimonials and unsubstantiated claims which have the same credibility as the latest diet fad.
I am a practicing Industrial/Organizational Psychologist who would love to have a genuine test of emotional intelligence; but, in my opinion, Bar-On's EQ-i test fails to measure up to basic professional standards of validity.
In a nut shell, it is under researched and over hyped. At this point in it's development, the test is definitely not something I would dare use for real world personnel decisions.
Book Description
Nothing so needs reforming as other people’s habits,” said Mark Twain. Taking this wry observation to heart, renowned author Aubrey Daniels shows readers exactly what steps are required to live a life filled with harmonious relationships, fulfilling connections, and minimal discord and conflict. Using the proven staying power of positive reinforcement, Daniels offers indispensable advice on how to: Establish effective relationships based on mutual respect and shared expectations Keep the lines of communication open—so friends, family, and co-workers always know exactly what is expected of them How to pinpoint and identify the desired behavior you want How to use positive reinforcement to bring about the desired behavior change
Customer Reviews:
Behavior mod at its best.......2006-05-09
Well-written and well-researched, this book has the power to revolutionize human interaction. On my suggested reading list.
Effective and kind!.......2006-05-07
The words positive reinforcement inspire different thoughts in different people. Sadly, some think "weak" or "manipulative." But, properly understood, it is neither.
"The world can be a cruel place" is often used as an excuse for introducing cruelty to children, or using it on animals and employees. When I hear that argument, that's when the words "weak" and "manipulative" spring to my mind.
Daniels' writing is easy to read, and he makes a great case for the practicality, effectiveness and deep reward of using reinforcement for others, as well as embracing it when it is directed at us. He clearly lays out all of the aspects of using it well and carefully, not just randomly "being nice."
Rewarded by Rewards: The Benefits of Behavior Analysis.......2004-08-03
It seems safe to say that the goal of any responsible person in a position of authority, whether that person is a parent, teacher, therapist, or business manager, is to see others be successful, productive, and satisfied with whatever they do. For most people, however, there is a big question mark as to just how we can accomplish these goals.
Other People's Habits provides some of the clearest examples describing how the principles of behavior analysis can be used to achieve these goals for the benefit of everyone. Daniels does a wonderful job differentiating between recognition, reward, and reinforcement, and how each process is likely to affect the actions of another. His Do's and Don'ts for implementing positive reinforcement successfully are extremely clear and helpful (along with having a great deal of empirical support in the research literature, unlike the majority of procedures described in many pop psychology books). Daniels also describes in detail how most individuals who claim to be using behavior analytic principles are, in fact, often misusing these principles with disastrous results. Rather than turning people into disgruntled non-productive individuals, as author Alfie Kohn likes to suggest in his book Punished By Rewards, positive reinforcement is a very effective process to help each person achieve a productive and meaningful life, when used properly.
Readers who are parents may also wish to look at another book, The Power of Positive Parenting by Latham, for the successful application of behavior analytic principles with children. Scholars who are interested in the intrinsic vs. extrinsic motivation debate and how it has played out in the research literature may also wish to pick up a copy of Rewards and Intrinsic Motivation: Resolving the Controversy by Cameron and Pierce.
The Power of Positive Reinforcement.......2004-06-21
This is an exceptionally well-organized and clear book. Superficially, it might seem like "only" a suggestion to compliment others more often. However, what distinguishes it from self-help books that emphasize willpower and attitude is the reliance on the teachings of B.F.Skinner's radical behaviorism.
This is one of the best and few books on applying behaviorism to everyday living that I've aware of. You can read Skinner (e.g. "Science and Human Behavior" or his 3-part autobiography) to understand the scientific foundation of his approach and to get a few ideas how you can manage yourself better, but I have found it difficult to work out just how to apply the lessons of behaviorism in daily life. Advancements have been made in applications to such areas as autism and to education, but these require highly trained behavior analysts.
What Daniels has done is work out and carefully explain a straight-forward way in which anyone can apply behaviorism. His advice seems entirely consistent with Skinner, including the avoidance of punishment. Key basics of behaviorism are made simple by Daniels, who has the clearest explanation of the key behaviorist term "contingency" that I've found.
If he didn't so carefully explain how he arrives at this advice, it might seem simplistic. Just compliment? But significantly more than that, for he identifies a number of rules that must hold to effectively positive reinforce others. And because it doesn't require too many rules, it seems quite manageable. I haven't tried it much yet, but I mean to start doing so soon. I hope to succeed because I'll have the scientific power of behaviorism, the laws of nature and the apparent wisdom of Daniels supporting me and keeping it simple.
Bringing out the best in others is a worthy endeavor.......2003-04-18
I don't see why anyone should settle for second best. I read anything and everything on how to be my best and bring out the best in others. I really like the author's perspective of confronting habits. So much of our activity is automatic, based on old coping mechanisms.
This author recognizes that we do have the power to help others be their best and that self-limiting habits need to be conquered. The reader is given a series of steps to take to overcome these habits. Try them!
Amazon.com
After fourteen years of working shoulder to shoulder with GE tough guy Jack Welch, Roseanne Badowski is not afraid of what she calls the "s-word." She argues that all of us are secretaries as well as managers. In Managing Up, Badowski leverages lessons she learned in building a stellar relationship with her boss. She offers smart and solid advice beginning with her "Can you start on Monday?" interview with Welch, and then turning to the skills of "navigating a boss Monday through Friday." The book' s chapter titles may sound prosaic, but her approach crackles with energy and fresh ideas. For example, she writes about trust by including "time-tested phrases for breaking bad news." She details the perils of being unprepared and puts in a good word for nagging. She also makes a persuasive argument for the advantages of cultivating impatience to enhance productivity. With splashy anecdotes and checklists, Badowski offers realistic and and disciplined counsel. Hero worshippers be warned: Although Welch wrote the book's introduction, Badowski is such an engaging no-nonsense advisor that she becomes the most compelling manager represented in her book. --Barbara Mackoff
Book Description
Everyone has a boss. And anyone who has aspired to move up the corporate ladder knows that their relationship with those they report to is crucial. In Managing Up Rosanne Badowski offers a straightforward, entertaining, no-holds-barred account of what it takes to make your relationship with your boss work to your advantage, no matter where you stand in the corporate hierarchy.
Told through rich, colorful anecdotes about her years spent working with one of the smartest, most demanding and dynamic business leaders of the twentieth century, legendary GE CEO Jack Welch, Badowski reveals the secrets to career success she has gleaned over the years. At heart, it’s about working with the person above you to create a productive and effective partnership.
Everyone is a manager, in one way or another, Badowski points out. She discusses first-hand what it’s like to have to be a mind reader, to anticipate the future, to plan for the unexpected, and to perform the impossible. With refreshing candor and a hint of attitude, Badowski’s advice is unlike any other. She advises us that “Impatience is a virtue,” to “Have no shame,” and to “Beware the too-quiet office.” Having worked in one of the most challenging, high-profile corporate environments anywhere, no one knows more about prioritizing, about making decisions on behalf of your boss, about sifting through a daily barrage of data and information, about multitasking at warp speed, and exhibiting grace under fire. Ultimately, Badowski says, excelling at what you do is about a shared passion for the job.
Managing Up is an invaluable guide for managing your career and juggling responsibilities with finesse and confidence. It should become a management bible for anyone hoping to get ahead in their profession.
From the Hardcover edition.
Customer Reviews:
Touch of fame elevates Welch's secretary's management tips.......2006-10-19
This is the reminiscence of a famous CEO's secretary, but it is better than you might expect. Jack Welch's former executive assistant and now author Rosanne Badowski spins anecdotes nicely. She also provides some possibly inadvertent grains of salt to season everything else you may have read about her boss. However, the idea that her warmly chatty observations can generate a respectable book is a tribute to the power of his legend - and her entertaining recollections. The image of a CEO whose secretary has to go through his trash to keep track of what he's been doing is very revealing. So is the idea of a secretary going behind her super-boss like Mommy behind a toddler, turning off faucets he can't be bothered to shut for himself. Welch acknowledges in the forewordthat he was a difficult, sometimes aggravating boss. He says Badowski, "lived and breathed work," and he praises her "loyalty, discretion and forgiveness" and well as her long hours, the care she took with confidential information and her talent for dealing with those who seek it. Badowski pulls few punches, so you may well agree with Welch's self-assessment after you read her book. However, Welch was also, on occasion, a brilliant manager, and Badowski became a strong one, too. We find that her up-close viewpoint includes some useful managerial insights and just enough gossip to keep your batteries charged.
Should have been called "My Life with Jack Welch".......2005-11-12
I was disappointed by this book for three reasons. First, the key points Badowski makes about "managing up" are tediously self evident. I already knew this information before reading the book. Second, the author teaches via anecdotes, which is not an effective way to elaborate on key points here. She spends too much time talking about her experiences with Jack Welch, in effect, snuffing out any worthwhile analysis. Finally, the book is laced with logical fallacies, contradictions, and improper advice. For example, instead of being "detail-oriented," the author advises her readers to aspire toward "perfectionism," which is both crippling and problematic. Overall, I felt like I was stuck at a dinner party across from a secretary, name dropping and telling me stories.
Right on Target..........2005-06-10
...which explains her success as a partner with Jack Welch.
Ro has hit the nail on the head here. It's not really about keeping his favorite yogurt on tap or catering to his needs, it's about removing the obstacles and the minutiae so that the leadership can lead instead of wasting time on those things that can be done by others. It's more about being a true partner than it is about being a sterotypical assistant.
My take on this book is that although written by an assistant, it is applicable to anyone who has a boss and who wants to be a solution instead of just an employee. Many people take issue with being asked to handle things that they deem are "personal" for thier boss. That conversation is a waste of time and will be a deciding factor on how high you will go in your career. Make no mistake, for leaders of large organizations, there is no distinction between a personal and a work life. They are one. So, Ro really points out that being a solution for Jack sometimes meant that she had to make sure those "personal" things were managed to completion by someone other than Jack. That freed Jack up to take care of business.
Pre-managing your boss is a great way to bring speed to the entire organization. Ro stated early on that she was a creator of time. That is one of the most powerful offers that one can make to their boss and their organization. Time is the most precious asset that many of us claim to not have enough of. By ensuring that Jack didn't have to sweat the small stuff and sift through unneccessary crap, she was able to create the time for Jack to become the leader he is and to bring more prosperity to the organization and the people who support it. Be it personal or business, she handled it.
Observe also, that while many may think of Rosanne Badowski as just an assistant who wrote a book, she obviously has enough insight and leadership skills of her own to be the assistant of one of the most powerful CEO's for 14 years and...she wrote a book about it. I am also quite sure that she has enjoyed some prosperity as a result of her success with Jack.
Insulting.......2004-11-03
I found this book insulting to women. The issue I have is that Roseann catered to her boss.. keeping his favorite yogurt on hand. I personally was completely turned off when she wrote that she had no family (husband/kids). If this is the kind of life you want.. to be the "left hand" of a powerful person, then this would be the book for you. I'd be more impressed if Roseann fulfilled her role at work AND had a family.
True Comments about Creating Success in any Organization.......2004-05-21
Ro writes a good book because it is all about what matters in creating a successful relationship with those above, below and beside you. Too often books are full of theory and go way too far on processes. The ability to relate insightful information using examples and stories is much more telling of a great communicator. Rosanne Badowski tells it like it is, was and should be to create successful relationships with those around us. Success is not only a goal but it becomes the "Passion" of those that strive for it.
To describe situations of success along with failures is telling that we must strive to do our best as long as it takes no matter how hard the path. Badowski invites you into her daily toils, strategic goals for success and her laugh a day world under Jack Welch. A great story about people and how they make the difference in an organization and how accepting those differences, makes a truly great organization. A great book for all of us to enjoy.
Average customer rating:
- Communicate effectively and understand people better
- Beautifully simple, straightforward, and practical
- Pretty Good.
- 8 useful skills to become people smart
- a how-to book with step by instructions and exercises
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PeopleSmart
Melvin L. Silberman
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Similar Items:
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The Secret Handshake: Mastering the Politics of the Business Inner Circle
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Interpersonal Skills in Organizations
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Working PeopleSmart: 6 Strategies for Success
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ASIN: 1576750914 |
Book Description
Everyone is in the people business, because all of us deal with other people all the time. Thats why its smart to reap the benefits of this eminently practical guide. PeopleSmart details the eight essential skills of interpersonal intelligence and provides a powerful plan for becoming more effective in every relationship -- with supervisors, coworkers, a spouse, family and friends.
The authors present a realistic four-step plan for self-improvement. Theyll teach you to see the current depth of each skill in yourself, encourage you to develop it, provide clear suggestions for how to put it into action, and inspire you to live it every day. Nothing short of an interpersonal fitness plan - complete with creative exercises, examples, and tools -- PeopleSmart will empower you to become the kind of person who can establish solid relationships, connect with others, and effectively link the their needs with what you have to offer.
"As e-commerce `commoditizes the world, PeopleSmart is the preeminent intelligence. Seldom do you see scholars become this practical! Theoretically sound. Well researched. Very reader friendly!"
-- Stephen Covey, author of The Seven Habits of Highly Effective People
Customer Reviews:
Communicate effectively and understand people better.......2007-01-04
Provides an excellent step by step approach to working with people. Exercise at the end of each chapter reinforces the concept and is very practical. I would suggest this book to any one who wants to express themselves well and understand why people sometimes behave strangely.
Beautifully simple, straightforward, and practical.......2005-11-30
The book is beautifully simple, straightforward, and practical. Very helpful. A great resource for interpersonal communications and human relations. Well-written and user-friendly. I highly recommend it.
Pretty Good........2005-10-22
This is a helpful book. Unfortunately, I think it would have been better, though, if it was a little more generic and not so business-oriented. I found myself tempted to skip quite a few of the sections. It is definately worth a read.
8 useful skills to become people smart.......2005-04-24
The author outlines 8 useful and neccessary skills to become People Smart:
1)Understanding People. Author provides a succinct explaination and usefulness of MBTI indicators such as ENTP.
2)Expressing yourself clearly. I didn't find this chapter too useful. As long as you speak clearly and choose your words carefully, you are at least a decent speaker.
3)Asserting your needs. Useful only to for those who can't assert themselves).
4)Exchanging feedback
5)Influencing Others. This is the best chapter by far. Influencing others involve making a connection and figuring out what their needs are (security, acceptance, ego, self actualization) and then making a persuasion in align with their needs.
6)Resolving Conflict. This is only if you argue with people all the time.
7)Being a team player.
8)Shifting Gears.
a how-to book with step by instructions and exercises.......2002-09-24
I did not finish the book - it is more like a 'workbook' than a book. I was hoping to get some insight into how to deal with people in the workplace - this book is full of material that I consider to be common sense. Little emperical or formal evidence is offered.
I suggest 'The Secret Handshake' by Kathleen Kelley Reardon for readers interested in improving their polical skills in a business setting.
That's my take - loopster - Chicago, IL
Book Description
This anthology of interdisciplinary writings looks at the integration of mind, body, and spirit as it plays out in the workplace—whether in birth coaching, teaching parents, assisting the terminally ill, or working in the military, the classroom, or the corporation. These essays reveal what gets in the way of our humanity in the work world and how to rediscover that humanity. Written by leading professionals in business, education, medicine, technology, finance, psychology, and the military, this collection of essays exploring how reconnecting with one’s humanity can result in true leadership in any field.
Customer Reviews:
Great Anthology.......2003-10-22
Heckler put together a beautiful anthology focusing on the role the body plays in a variety of different fields. Some of the essays were a bit too newagish for my taste, but overall the quality was very high. My main complaint is not with what is in the book but in what is out. In particular, I'm disappointed that Heckler did not include in this anthology an essay by Mr. Bolelli, a writer who published a book about philosophy and martial arts with the same publishing company. In Bolelli's book, On the Warrior's Path, he thanks Heckler in the acknowledgments so they obviously know each other, and one of the chapters of Bolelli's book is one of the best essays I have ever read on the role of the body in shaping our awareness. Too bad, because it would have worked well here. In any case, despite this, Heckler put together a brilliant anthology on a very interesting topic.
Interesting Book!.......2003-09-05
An interesting anthology of writers exploring somatics in a variety of setting including work and educational settings. Dr. Strozzi Heckler has compiled a great team of writers. I would recommend this book to anyone interested in somatics, coaching, OD work and/or psychotherapy.
Customer Reviews:
Habit Forming.......2004-07-24
Winning Habits wraps the 4 habits it talks about in a parable. The good news is the parable is easy to follow and helps to gets the habits across. Better yet the author provides suggestions in the parable for introducing these habits into you daily routie so they stick and take root.
Here are the 4 winning habits. They seem to be very common sense, but in reality how many really do these things on a regular basis with discipline?
1. Be first on, last off and add extra value
2. Never trade results for excuses
3. Solve problems in advance (good problem solving approach in this section)
4. Always make those around you look good.
There are some really good templates that are highly leveragible from this book. In fact the templates are really the value of the book, since they are tools to allow you use the template to reach life change. The problem solving template in the Solve problems in advance section is excellent and the format for recording what was done well and what could be improved makes a lot of sense.
Good book, interesting and entertaining approach.......2004-07-15
It never ceases to amaze me how the best teachers and philosophers can take a tremendous amount of wisdom and distill it into a compact sentence or two so it is easily remembered. In "Winning Habits" author Dick Lyles has done an excellent job of doing exactly that. A whole philosophy of life is distilled down into just four sentences which, when they become habits, will propel you forward in life no matter what your goals.
The book doesn't read like a typical self-help book but like a fictional work. The reader sees life through the eyes of Albert and Jennifer as she gets regular promotions at work and he is left wondering why he does not. Albert works hard and does his job well but he keeps getting passed over for promotions. His emotional despair over the situation leads him on a search for answers. The end result is a journey into discovering how to be a success at anything you want in life. Through the storyline Mr. Lyles clearly shows the reader not only the secrets to success but also exactly how to use them to change your life. No complex philosophy or convoluted ideas here, just plain simple truths of life. "Winning Habits: 4 Secrets that Will Change the Rest of Your Life" is a highly recommended read.
These habits changed my life.......2004-06-22
This book was by far the best book I've read in the past ten years. I read a lot of books and some make a difference in my life and some don't. No other book has had as much impact on my life as WINNING HABITS. It reminded me to get back to some very basic principles I thought I had outgrown, and taught me a few new secrets as well.
In WINNING HABITS Dick Lyles reminds us that there are certain behaviors we should never outgrow and that by making them a permanent part of who we are, we can virtually guarantee success even in the most trying of times. I highly recommend this book to anyone of any age, but I especially recommend it as a graduation gift. It may prove to have more compounded value over the years than any other gift you can give. You'll be giving the gift of timeless wisdom.
strong self help book.......2004-02-25
This amazing self help book seems to answer Who Moved My Cheese? by Spencer Johnson and Kenneth H. Blanchard being Dr. Covey of Seven Habits fame. Dick Lyles uses fictional characters to bring across his messages that will remind readers of a cross between the two books above. The characters Albert and Jennifer make it much simpler for readers to follow, apply and adhere to Mr. Lyles four not so secret guidelines through their trials and tribulations that will enable the user to improve his or her group dynamics. The secret foursome is obvious yet often ignored whether it is on the job, with family, or with a social religious group. Mr. Lyles suggests the "winning habits" that successful people foster are
- "Be first on, last off, and add extra value" - If you fail to add worth why does the group need you. My spouse always talks about negative man-hours and vampire employees sucking the energy and time of teammates. Don't be one.
- "Never trade results for excuses" - Don't rationalize failure, go out and get the job done.
- "Solve problems in advance" - Be active not reactive.
- "Always make those around you look good" - People will want you on their team if you help make the group look good and not just hog the glory.
WINNING HABITS: 4 SECRETS THAT WILL CHANGE THE REST OF YOUR LIFE is fun to read due to the parable writings that are easy to use in business, in the community and at home. Now if I can find myself a team, I can double my review production.
Harriet Klausner
Its For Everyone!.......2004-02-19
Although this book is categorized in the business sections of bookstores, I found it extremely valuable as a junior high school teacher. Teachers must interact with all kinds of people. As I continue to deveop relationships with parents, faculty and students, I will now be able to use this worthwhile advice and continue to develop winning habits! This book was fun, easy to read and easy to understand! Now, after identifying with Albert and Jennifer, I can apply their lessons to my own life!
Books:
- Building a House for Diversity: A Fable About a Giraffe & an Elephant Offers New Strategies for Today's Workforce
- Bullying and Emotional Abuse in the Workplace: International Perspectives in Research and Practice
- C.A.R.E. Packages for the Workplace: Dozens of Little Things You Can Do To Regenerate Spirit At Work
- Classic English Interiors
- Classics of Organizational Behavior
- Classroom Management for Middle and High School Teachers (7th Edition)
- Co-Active Coaching, 2nd Edition: New Skills for Coaching People Toward Success in Work and, Life
- Co-Active Coaching, 2nd Edition: New Skills for Coaching People Toward Success in Work and, Life
- Co-Active Coaching, 2nd Edition: New Skills for Coaching People Toward Success in Work and, Life
- Coaching for Improved Work Performance, Revised Edition
Books Index
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