Coaching for Improved Work Performance, Revised Edition
Average customer rating: 4.5 out of 5 stars
  • A valuable reference on an important skill
  • Great Handbook for New Managers
  • Best business book EVER
  • One of the most useful management books yet
  • Most Disappointing
Coaching for Improved Work Performance, Revised Edition
Ferdinand F. Fournies
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback

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ASIN: 0071352937

Book Description

Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.
In this book, you’ll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You’ll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies’s latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!

Customer Reviews:

4 out of 5 stars A valuable reference on an important skill.......2007-09-02

This is an excellent book on coaching. You will read other views here to the contrary, but that is largely due to the many interpretations of the word "coaching." My primary focus is coaching managers and salespeople in a highly demanding, very technical field. There are many useful and effective tools presented in Fournies' work. Not everything will be applicable in every situation, but this book will give you many ideas for respectful, empathic coaching. If you are a "life coach" or a "mentor" you may prefer other techniques, but you'll still find some good advice here. Looking for achievement and opportunities to provide reinforcement can hardly be considered bad advice. Many managers simply don't know how to make the transition from technical expert or great performer to someone responsible for the performance of others. Fournies gives some valuable tips on doing so.

My recommendation is to read several books on coaching, beginning with John Whitmore's 3rd edition of Coaching for Performance. If you coach salespeople, also read Managing Major Sales by Rackham and Ruff. And if you are coaching others, read Emotional Intelligence by Daniel Goleman; coaching others requires, first and foremost, self-awareness, self-regulation, and empathy. Goleman's book will raise awareness of the importance of these qualities in business and in life.

5 out of 5 stars Great Handbook for New Managers.......2007-04-03

I have been a sales manager for 10 years. In that time I have read close to 100 books on management and leadership. this is one of my favorites. It is an easy read, it makes solid points and it provides clear direction on what a manager needs to do to help get the most out of their people. I highly recommend this book.

5 out of 5 stars Best business book EVER.......2006-11-10

This is a must have for anyone in a supervisory or managerial role. Simple concepts, easy read...with actual dialogues to help you practice the coaching techniques discussed. And best of all, IT WORKS.

5 out of 5 stars One of the most useful management books yet.......2006-11-06

I wish I had found this book when I started managing people 20 years ago, it would have saved me a lot of painful trial and error. It is a remarkably practical guide that addresses the main problem that many managers face: how to confront performance issues in a way that will yeild a positive outcome, while not crushing or otherwise demotivating the employee. It includes examples of realistic conversations (including the extended silences that often happen, and the brush-off responses, the stalemates). It is also a book that can be constructively shared with your entire team - including those with performance issues - as it helps defuse all emotion and keeps the conversations on the actual and observable behaviors that are getting in the way of the business.

2 out of 5 stars Most Disappointing.......2006-08-24

Having worked in the mental health community for sometime, I was already familiar with this technique and have been using it already. I felt the book was really droll and somewhat condescending in tone. I wouldn't purchase it again. His companion book "Why Employees Don't Do What They're Supposed to Do and What to Do about It" is a more practical read and enjoyable too--I would recommend that one.
Professional Office Procedures (4th Edition)
Average customer rating: Not rated
    Professional Office Procedures (4th Edition)
    Susan H. Cooperman
    Manufacturer: Prentice Hall
    ProductGroup: Book
    Binding: Paperback

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    ASIN: 0131183834

    Book Description

    KEY BENEFIT: The purpose of the book is to train people to think, to work under stressful and difficult situations, and to perform office duties in a professional manner. KEY TOPICS: This book covers document preparation, communications, processing the mail, computers in the office, management of records, meetings and conferences, travel, terminology of business and E-commerce, seeking employment and continuing to grow in your profession. MARKET: For office managers and professionals, new employees, professionals in transition, and professionals returning to the workforce.

    Gray's Anatomy: The Anatomical Basis of Clinical Practice
    Average customer rating: 5 out of 5 stars
    • buy it new
    • Amazing work by the authors and illustrators!!!
    • Sorely lacking...
    • 39th Edition of Gray's Anatomy (Susan Standring, Ed.)
    • THE book
    Gray's Anatomy: The Anatomical Basis of Clinical Practice
    Susan Standring
    Manufacturer: Churchill Livingstone
    ProductGroup: Book
    Binding: Hardcover

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    ASIN: 0443071683

    Book Description

    Not since it first published in 1858 has Gray's Anatomy introduced so much innovation to the world of anatomical references. A team of renowned clinicians, anatomists, and basic scientists have radically transformed this classic resource to incorporate all of the newest anatomical knowledge reorganized it by body region to parallel clinical practic and added many new surface anatomy, radiologic anatomy, and microanatomy images to complement the exquisite artwork that the book is known for. Although there are now many books called "Gray's Anatomy," only this 39th Edition carries on the true lineage of the original text. And, only this 39th Edition delivers so much pragmatic, clinically indispensable information. The result is, once again, the world's definitive source on human anatomy..

    Customer Reviews:

    5 out of 5 stars buy it new.......2007-09-10

    i bought a used copy and its such a big book that its spine does take a beating and its worth getting it new and with the dvd and the subscription. if your gonna use all the resources its so worth it, but the book is well laid out and easy to use, the pictures are well done and the text is well easily scanable for fast reading

    5 out of 5 stars Amazing work by the authors and illustrators!!!.......2007-07-26

    This is an AMAZING book to say the least. I have to say, that this book is not for someone who is just starting in the medical field, as it is written in complex medical terminology. However, if you are in the medical field, than this book is a great reference. Every section of the body is broken down to the most minute detail. And the illustrations/pictures are absolutely amazing; they make learning anatomy fun and a little easier. I have to give kudos to all the authors and illustrators of this text... well done! It's also good to do exercises with ;)

    3 out of 5 stars Sorely lacking..........2007-07-10

    The televised version of this book is far more engaging than the dry text provided within these pages. Where are the likable characters? Where is the conflict? Most importantly...WHERE IS MCSTEAMY!?

    4 out of 5 stars 39th Edition of Gray's Anatomy (Susan Standring, Ed.).......2006-09-27

    Totally distinct from earlier editions is the radically different organization of this classical textbook: the human body is no longer described as containing different systems - the skeleton, the vascular system, the nervous system,...- but the body is now divided in regions. The reason for this radical change, chief editor Susan Standring (King's College, London) explains, is that in the real world, practising clinicians in their daily practice use a regional approach, rather than a systemic view. Therefore, it is understood that the new, 39th Edition of Gray's Anatomy is more adapted to the needs of surgeons, radiologists and other clinicians, than to medical students or scientists interested in the area of human anatomy. However, there is some consideration of the editors for a section `systemic overview'. So, the endocrine system, the blood (haematopoietic) and immune system are not entirely overlooked.

    In particular, when regarding the master gland of the endocrine system, namely the pituitary, readers should know that this organ may be found in the `region' of the diencephalon (Section 2.1.). So, neuroanatomists may rejoice that they finally regained control over the capital region of the human body, and over all body functions regulated by this region. Unfortunately, unlike the 38th Edition, the editor of this section has decided to relapse into a terminology that was already obsolete 15 years ago. `Chromophobic' cells belong to the dark ages when new imaging techniques were still looming for their curious but ignorant discoverers. Bibliographic references are reduced to a baseline level. This would result in insufficient source material for research purposes, but, on the other hand, the references are concise enough for users that may feel comfortable with a general slowing down of scientific progress.

    However, many, many advantages of the newly revised topics may be found in this 39th Edition. For those interested in the anatomy of the pelvic floor, the inner ear, or the organization of the peritoneum, Gray's Anatomy will meet their expectations. Also shortcuts to topics like assisted fertilization, preimplantation embryology are included, although it never has been easy being both at the cutting edge and also a textbook that bridges the generation gaps. Therefore, together with many, I will be looking forward to the 40th Edition.

    Wilfried ALLAERTS
    Biological Publishing A&O
    The Netherlands

    5 out of 5 stars THE book.......2006-09-01

    This is the only anatomy book you will need, as a physician or med student, and it is beatiful to the eyes too.
    Health Behavior and Health Education: Theory, Research, and Practice
    Average customer rating: 3.5 out of 5 stars
    • Health Behavior & Health Education, a good buy
    • Excellent Reference Book
    • very useful book
    • Not a very appealing text
    • Health Behavior and Health Education
    Health Behavior and Health Education: Theory, Research, and Practice

    Manufacturer: Jossey-Bass
    ProductGroup: Book
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    ASIN: 0787957151

    Book Description

    Since it was first published more than a decade ago, Health Behavior and Health Education: Theory, Research, and Practice has become the leading resource in the field of health promotion and education. This thoroughly revised third edition provides a comprehensive and in-depth analysis of health behavior theories relevant to health education and includes the most current information on developments in theory, research, and practice.

    Customer Reviews:

    5 out of 5 stars Health Behavior & Health Education, a good buy.......2007-09-30

    Good book for a class on Health Behavior and Health Education Theories. Good for graduate level work. Theories broken into chapters. Each chapter has the theory history, significant time line for the theory, chart and descriptions of the constructs, and examples where research has used the theory effectively. Examples in book make use of the theory more understandable.

    5 out of 5 stars Excellent Reference Book.......2007-08-27

    I purchased this book to use as a reference for a Graduate Project on Health Promotion. I was particularly interested in Planning Models so most of my research focused on Part 5 in the book
    Excellent Book-I highly recommend it
    Judy W.

    5 out of 5 stars very useful book.......2007-02-11

    This book is very useful to anyone involved in the public health field for research or developing interventions to address any health behavior with any group. I'm glad I purchased it. I highly recommend it as a valuable resource.

    1 out of 5 stars Not a very appealing text.......2006-04-19

    Chapters are disjoint at times, with no reference to similar concepts between them. Almost as if they were all written separately without any editing to tie them all together.

    Information is presented in something less than an interesting manner - it's pretty dry!

    4 out of 5 stars Health Behavior and Health Education.......2005-10-03

    This book is a must have for anyone in the health education field. It presents all major health behavior theories in a clear and understandable manner, applies theories to case studies at the end of each chapter, and offers a table summary of each theory's core constructs. The book is well written and with this third edition comes more updated research information.
    Pharmacology and Physiology in Anesthetic Practice
    Average customer rating: 4 out of 5 stars
    • Pharmacology & Physiology In Anesthetic Practice
    • Great book
    • This book is frustrating, but unfortunately necessary
    • Another fantastic book by Dr. Stoelting!
    • Pretty Basic Information
    Pharmacology and Physiology in Anesthetic Practice
    Robert K Stoelting , and Simon C Hillier
    Manufacturer: Lippincott Williams & Wilkins
    ProductGroup: Book
    Binding: Hardcover

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    ASIN: 0781754690

    Book Description

    Dr. Stoelting's best-selling and highly acclaimed text, Pharmacology and Physiology in Anesthetic Practice, is now in its thoroughly updated Fourth Edition. In 60 concise, clearly written chapters, this book provides comprehensive, current, clinically oriented, authoritative information on all aspects of pharmacology and physiology that are relevant to perioperative patient management. This edition includes all new drugs and new findings on actions and interactions of established drugs.



    More than 400 diagrams and more than 100 tables complement the text. This edition's new two-color page design will help readers spot key information. A separate drug index is included for quick reference.

    Customer Reviews:

    5 out of 5 stars Pharmacology & Physiology In Anesthetic Practice .......2006-03-16

    great book! I recomend for anesthesiologists !

    5 out of 5 stars Great book.......2005-10-17

    I'm a 1st year CRNA student - it is the best pharm book I have read (and I have read many). Easy to read and packed full of clinically important information.

    2 out of 5 stars This book is frustrating, but unfortunately necessary.......2005-07-27

    I have used this book over the last 9-12 months to study for my part I ANZCA exam. It is frustrating to use at times, often containing contradictory or imprecise statements. It definately contains several errors (including but not limited to the structures of sevoflurane and etidocaine). It is now becomming rather out of date (examiners often expect more up to date information than this). The chapters and sections themselves are well organised, but within paragraphs organisation is often a bit lacking.

    Also, the physiology section is not particularly usefull, being too brief to be worthwhile in studying for exams.

    Unfortunately I do not know of any other book dedicated to anaesthetic pharmacology that covers the topics in the appropriate amount of detail without being too massive to be managable. So we will still be forced to use it for now. Let's hope a new edition comes out soon that is much improved!!

    5 out of 5 stars Another fantastic book by Dr. Stoelting!.......2004-03-28

    I must agree with Dr. Alqasaim; this book is excellent. Diagrams are well-done, as are the chapters - en tota.

    The book has two distinct sections. The first half of the book is dedicated to the subject of pharmachology, and the second, physiology. This is not a large broad-based text.

    Additionally, this is not a book to take the place of the old basic science "stand-by's" like Goodman & Gilman's, or Guyton. However, this book is highly useful for review in those aforesaid subjects, as related to the practice of Anesthesiology.

    Absolutely well thought-out and executed.

    A must-have for your home/office medical library.

    3 out of 5 stars Pretty Basic Information.......2001-01-10

    I was anxiously awaiting the arrival of this book, as I have high expectations of a book from Dr. Stoelting. However, I found that this book contains only basic information. It is good for a quick reference, but if you are looking for in-depth information about a specific topic, you will have to look elsewhere.
    Getting Started in the Computerized Medical Office: Fundamentals and Practice (Getting Started in)
    Average customer rating: Not rated
      Getting Started in the Computerized Medical Office: Fundamentals and Practice (Getting Started in)
      Cindy Correa
      Manufacturer: Cengage Delmar Learning
      ProductGroup: Book
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      Health Promotion in Nursing Practice (5th Edition)
      Average customer rating: 5 out of 5 stars
      • new paradigm of health theory
      • new paradigm of health theory
      Health Promotion in Nursing Practice (5th Edition)
      Nola J. Pender , Carolyn L. Murdaugh , and Mary Ann Parsons
      Manufacturer: Prentice Hall
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      Customer Reviews:

      5 out of 5 stars new paradigm of health theory.......2001-04-20

      It not only is a grand books about health behavior but also is a milestone of nursing theory. It s leverage is deep, penetrating and extend .

      5 out of 5 stars new paradigm of health theory.......2001-04-20

      It not only is a grand books about health behavior but also is a milestone of nursing theory. It s leverage is deep, penetrating and extend .
      Educational Psychology: Theory and Practice (with MyLabSchool) (8th Edition) (MyLabSchool Series)
      Average customer rating: Not rated
        Educational Psychology: Theory and Practice (with MyLabSchool) (8th Edition) (MyLabSchool Series)
        Robert E. Slavin
        Manufacturer: Allyn & Bacon
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        CLA Review Manual: A Practical Guide to CLA Exam Preparation
        Average customer rating: 4.5 out of 5 stars
        • CLA Review Manual: A Practical Guide to CLA Exam Preparation
        • A great review manual and reference book
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        Virginia Koerselman
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        Similar Items:
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        ASIN: 0314206213

        Book Description

        This manual is a comprehensive study tool for the Certified Legal Assistant (CLA) Examination administered by the National Association of Legal Assistants, Inc. The manual thoroughly covers each section of the exam with extensive outlines, examples, facts, and charts for review. Sample tests are included at the end of each chapter. Tips for studying and successful completion of the exam are also provided. The new edition has been completely updated to reflect the latest changes in the law and the CLA Examination.

        Customer Reviews:

        4 out of 5 stars CLA Review Manual: A Practical Guide to CLA Exam Preparation.......2007-05-22

        Good and comprehensive. I have no problem with the substantive value, however, the finish of the pages was raged and not trimmed properly. One part was extended way beyond the cover. Is this because Amazon gives a discount? Not something I appreciate in a book I will keep in my library for life. The prior issue was a better-quality product.

        5 out of 5 stars A great review manual and reference book.......2000-06-07

        This book was my primary source when I was preparing for the CLA exam. Coherent, organized and thoughtful, it is a "must buy" for CLA candidates. Until my book was borrowed (and not returned) by another legal assistant, the manual served as a handy reference manual in my practice.
        The Ultimate Guide To Choosing a Medical Specialty
        Average customer rating: 4.5 out of 5 stars
        • Yep, it is THE ultimate guide
        • Great book for students starting med school
        • Medical Specialty
        • One of the better books on comparing specialties
        • Great advise for the single med student
        The Ultimate Guide To Choosing a Medical Specialty
        Brian Freeman
        Manufacturer: McGraw-Hill Medical
        ProductGroup: Book
        Binding: Paperback

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        1. Iserson's Getting Into a Residency: A Guide for Medical Students, 7th Edition Iserson's Getting Into a Residency: A Guide for Medical Students, 7th Edition
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        ASIN: 007141052X

        Book Description

        The first medical specialty selection guide written by residents for students! Provides an inside look at the issues surrounding medical specialty selection, blending first-hand knowledge with useful facts and statistics, such as salary information, employment data, and match statistics. Focuses on all the major specialties and features firsthand portrayals of each by current residents. Also includes a guide to personality characteristics that are predominate with practitioners of each specialty.

        “A terrific mixture of objective information as well as factual data make this book an easy, informative, and interesting read.”
        --Review from a 4th year Medical Student

        Download Description

        The first medical specialty selection guide written by residents for students! Provides an inside look at the issues surrounding medical specialty selection, blending first-hand knowledge with useful facts and statistics, such as salary information, employment data, and match statistics. Focuses on all the major specialties and features firsthand portrayals of each by current residents. Also includes a guide to personality characteristics that are predominate with practitioners of each specialty.

        “A terrific mixture of objective information as well as factual data make this book an easy, informative, and interesting read.”
        --Review from a 4th year Medical Student

        Customer Reviews:

        5 out of 5 stars Yep, it is THE ultimate guide.......2007-09-24

        Actually, as its name implies.. This book is the ultimate guide in the process of choosing a specialty.
        Other books that come after it are anita tylor's "how choose a medical specialty", which is more to the point but gives little detail about each specialty. After is "So You Want to Be a Brain Surgeon" which has much less in each specialty than the previous two.

        4 out of 5 stars Great book for students starting med school.......2007-02-08

        This book was really helpful in giving me the general insights into different specialities that I ought to keep in mind as I enter med school. Moreover, the book is excellent in preparing you for what you have to do to be a competitive applicant for residency.

        5 out of 5 stars Medical Specialty.......2007-01-09

        Very helpful in reviewing the different specialties in the medical field. Great for helping that medical student get an early jump on what area to consider.

        4 out of 5 stars One of the better books on comparing specialties.......2006-03-20

        I would recommend this book to the undecided medical students in their 3rd year- I bought this early in my 4th year after having read Anita's book on Choosing a Medical Specialty, and still being uncertain. I was trying to talk myself out of Gen Surg... Ultimately, a book is not going to make the decision for you, but it is good to be informed and it helps to either reinforce what your gut instinct is telling you. Try to borrow a friends or buy a used copy- but it's definitely worth a read!

        3 out of 5 stars Great advise for the single med student.......2005-09-09

        This book has great advise in it for the single med student. However, if you happen to be married and a parent most of the advise is far too time consuming and impractical.

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