Amazon.com
Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul, and John Christensen describe as a "toxic energy dump." Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the story line and prescriptions--such as "Choose Your Attitude," "Make Their Day," and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. If you loved Who Moved My Cheese? then you'll find much to like here. And don't worry about Mary Jane and kids. Fish! has a happy ending for everyone. --Harry C. Edwards
Book Description
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattles very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profoundthe hallmarks of a true business classic. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.
Download Description
In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team.
Customer Reviews:
Quick Read...Makes some GREAT points!.......2007-08-13
This book is a quick read for anyone...the story was interesting enough to keep my attention all the way through. Even though this book was depicting more severe circumstances than I have faced, I could still find ways to relate to the information. It's a nice reminder to practice good work habits every day!
Fish! A Remarkable Way to Boost Morale and Improve Results.......2007-07-16
The book is good for the use as a morale booster in the workplace. It is easily adaptable to a variety of environments.
Fish!.......2007-02-26
Received complete order in a reasonable amount of time and without any problems. Would order from them again.
Fish! .......2007-02-20
Good, and a light read. The ideas are powerful and worth taking time to think about.
Fun, Fun, Fun.......2007-01-30
This book is a super quick read and you'll find yourself able to not only grasp but also implement the key concepts the very same day in any organisation - if you chose to. This book has been so successful it's spawned a whole series of other similar books - but start with this one. Not only does this book help you to make your work fun, it's a fun read itself.
Book Description
Thoughtful and rich with advice, The Mentor's Guide explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on worksheets and exercises in this unique resource.
Readers will learn how to:
- Assess their readiness to become a mentor
- Establish the relationship
- Set appropriate goals
- Monitor progress and achievement
- Avoid common pitfalls
- Bring the relationship to a natural conclusion
"The greatest gift one can give, other than love, is to help another learn! Every leader who cares about nurturing talent and facilitating excellence will find this book a joy to read and a jewel to share."
--Chip R. Bell, author of Managers as Mentors
Download Description
Thoughtful and rich with advice, The Mentor's Guide explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on worksheets and exercises in this unique resource.
Readers will learn how to:
- Assess their readiness to become a mentor
- Establish the relationship
- Set appropriate goals
- Monitor progress and achievement
- Avoid common pitfalls
- Bring the relationship to a natural conclusion
"The greatest gift one can give, other than love, is to help another learn! Every leader who cares about nurturing talent and facilitating excellence will find this book a joy to read and a jewel to share."
--Chip R. Bell, author of Managers as Mentors
Customer Reviews:
The Mentor's Guide.......2003-03-28
This book provides mentors the tools they need in order to develop and maintain a mentoring relationship. In order to develop a successful mentoring relationship, it is important that the mentor have a good foundation in the purpose of the mentor/mentee relationship and then how know how to develop the relationship. The Mentor's Guide, by Lois J. Zachary, gives mentors this foundation and provides them with support in developing the mentor/mentee relationship.
Lois goes on to provide mentors with the information they need in order to be successful. Learning, according to Lois, is the primary goal of the mentoring relationship. In order for learning to occur, the relationship must be learner centered. The book provides guidelines on creating a learner-centered environment.
The book provides information as well as worksheets that help mentors develop their mentoring skills. Worksheets on developing goals and priorities, confidentiality, boundaries, planning, cross-cultural mentoring, assessing the quality of interactions, skill assessment, as well as strategies to develop successful reflections are a few of the worksheets provided by the book.
This is an excellent book that provides mentors will the tools they need in order to be successful.
The Mentor's Guide: Facilitating.......2003-03-28
This book provides mentors the tools they need in order to develop and maintain a mentoring relationship. In order to develop a successful mentoring relationship, it is important that the mentor have a good foundation in the purpose of the mentor/mentee relationship and then how know how to develop the relationship. The Mentor's Guide, by Lois J. Zachary, gives mentors this foundation and provides them with support in developing the mentor/mentee relationship.
Learning, according to Lois, is the primary goal of the mentoring relationship. In order for learning to occur, the relationship must be learner centered. The book provides guidelines on creating a learner-centered environment.
The book provides information as well as worksheets that help mentors develop their mentoring skills. Worksheets on developing goals and priorities, confidentiality, boundaries, planning, cross-cultural mentoring, assessing the quality of interactions, skill assessment, as well as strategies to develop successful reflections are a few of the worksheets provided by the book.
This is an excellent book that provides mentors will the tools they need in order to be successful.
The Mentor's Guide - Feb. 20, 2003.......2003-02-18
This book provides the best definition of a mentor that I have come across thus far with the statement "...and at there best they inspire us to reach beyond ourselves; they show us how to make a positive difference in a wider world". It is an easy to read reference tool filled with applicable information about how to prepare for and what to watch for during your journey as a mentor. The author does an excellent job of inspiring a can do attitude by giving the reader the ability to use this book as a workbook to be able to work through real life experiences. This book is a must have for anyone desiring to be in a mentoring relationship.
A must read for mentoring!.......2002-09-30
I just finished my thesis on mentoring child care center directors. The Mentor's Guide was the best resource. My thesis quotes many authors but there was non better than Lois Zachary. Her book is the easiest to read and she puts into words what I was thinking. I can't say enough about the wealth of information, ideas, quotes and straight comments that I found useful in this book. If you are embarking on a mentoring relationship this book is a must read. Thank you Lois.
The Mentor's Guide.......2000-07-07
Lois Zachary has made a wonderful contribution to the field of mentoring. Her new book is an "easy read" with wonderful metaphors, appropriate emphasis on relationship building, clear distinctions between old style mentoring versus mentoring as a partnership, interesting examples, and useful exercises.
I bought the book out of curiosity rather than truly being interested in the topic. In minutes I found myself fascinated, and I even saw applications of the information to my relationship with my 10 year old grandson!
Book Description
Teams -- the key to top performance
Motorola relied heavily on teams to surpass its competition in building the lightest, smallest, and highest-quality cell phones. At 3M, teams are critical to meeting the company's goal of producing half of each year's revenues from the previous five years' innovations. Kodak's Zebra Team proved the worth of black-and-white film manufacturing in a world where color is king.
But many companies overtook the potential of teams in turning around tagging profits, entering new markets, and making exciting innovations happen -- because they don't know how to utilize teams successfully. Authors Jon R. Katzenbach and Douglas K. Smith talked with hundreds of people in more than thirty companies to find out where and how teams work best and how to enhance their effectiveness. They reveal:
- The most important element in team success
- Who excels at team leadership ... and why they are rarely the most senior people
- Why companywide change depends on teams ... and more
Comprehensive and proven effective, The Wisdom of Teams is the classic primer on making teams a powerful tool for success in today's global marketplace.
Customer Reviews:
Good overview on the what and why of teams.......2007-09-09
Jon Katzenbach and Dough Smith is probably the most classical work on teams at the moment. It's a pretty good description on what teams are and what you can do to create working teams. It also covers quite well the why of teams: why would you want to have teams in your organization.
The book is divided into three parts:
- Understanding teams
- Becoming a team
- Exploiting the potential
The first part is the most important part of the book. In the first chapter the authors describe why you would want to have teams in your organization. The second chapter goes on to describe one team in action. The authors use lots of stories of teams throughout the book to make their points clear. The third chapter describes six points which they call the basics of teams:
1) Small
2) Complementary skills
3) Shared purpose
4) Clear specific goals
5) Clear working approach
6) Sense of mutual accountability
In the fourth chapter, the authors give more examples.
The second part of the book introduces the team performance curve. The authors make the distinction between working groups and real teams. They consider that real teams perform higher, but its more difficult to achieve that. Between real teams and working groups they identifies the pseudo-teams, which have a performance below average, and the potential teams, which have a performance about equal to the working groups. Next to these, the author still recognize the high-performance teams, which are exceptional, but have a level of performance above all the others. Part two mainly continues explaining and clarifying this model.
The third part is called "exploiting the potential" and talks about higher management teams and about how to build your organization to support teams.
The book is easy readable and well structured. Some of the examples and stories are nice, though some of them do not go in too much detail. In general, I felt that the book could be thinner and some of the stories could be skipped. The authors used a little too much words, hence I'll rate the book 4 stars and not 5.
Still, when interested in teams, this book is certainly recommended.
The Wisdom of Teams Displays Much Wisdom.......2007-06-08
This book is an excellent read for anyone with responsibilities for leading groups of people to attain desired and sometimes even extraordinary outcomes within their organization. The insights revealed here are a critically important option for organizations that wish or need to attain productivity beyond what can be realized from the sum of individual contributions. Understanding the discipline of real teams can turn someone with average leadership abilities and potential into an extraordinary leader.
How to form high-performance teams.......2007-01-24
What's nice about Jon R. Katzenbach and Douglas K. Smith's book is their willingness to name the truth. They know that everyone pays lip service to teams, but few people act like they truly value teams - and fewer still actually know how teams really work. The authors point out where the hype lies and what it is hiding. Then they go a step farther. They provide a manual for creating what executives say they want: high-performance teams. They illustrate their suggestions, insights and guidelines with a lot of stories of real-world teams, focusing on what makes them work. Their rules are so clear that they leave little room for protecting any cherished illusions. As a result, we find that those readers who are willing to act upon the book's counsel will get the most from it. If you're seriously interested in diagnosing nonperforming teams and creating ones that perform, you'll enjoy this book. And, if you think you're already doing everything right, but your team mysteriously just isn't working...this may solve the puzzle.
Powerful!.......2006-03-01
Katzenbach has created a very powerful, easy to follow methodology. A great read even if you're not trying to grow a team. Helps you set specific priorities and directions for a team, and to analyze your place in the team's process and development.
Wisdom of Corruption.......2006-01-25
While this book presents clear theories and structural understanding of teams, the case studies are not the greatest testament to their validity. It makes one wonder how much fluff is behind the principles. This "older" book uses case studies from organizations heralded in years past, but which have now proven to be the world's most corrupt organizations. My personal favorite: "Deal-to-Steel" (appropriately named) a case study of teams at Enron, which authors state is "an organization built on individual accountability." These case studies of high performing organizations make one question the credibility of the research. Furthermore, the authors' record of consulting to some of the most infamous companies known makes me wonder if you'd rather pick up a book about securing your future by Ken Lay, or sound accounting practices by Andy Fastow.
Now, the rest of the story... I did contact the publisher about the poor case studies when a group of students used the book for late night amusement and then heard presenters quote the pitiful examples before seas of laughing professionals. I thought the authors might wish to revamp case studies in future editions. The publisher agreed to contact the authors' representative. Months later, I received a complimentary copy of a new edition--same bad case studies, new cover and a higher price. Our company's bulk orders of the text immediately ceased. Good riddens-- it was dry reading anyway.
Book Description
People are the most valuable asset in today's fiercely competitive workplace. In HIRING SMART, now available in paperback for the first time, Dr. Mornell delineates 45 simple strategies for "people reading"—observing a candidate's behavior and predicting what they'll be like in the workplace—that virtually guarantee hiring the best possible candidate for any job.
Customer Reviews:
Powerful tool for building a consistent hiring process that works for you!.......2007-04-20
This book provides you with 45 effective strategies that you can pick and choose from to develop a hiring methodology that YOU feel comfortable with and WORKS FOR YOU. I just got off the phone with a friend that I hired several years ago as a sales rep who is now recruiting and managing a sales force at another company. I told him that if he could only read one book on interviewing, this was the one. In close to 20 years of hiring salespeople, this is the most practical and useful book that I've encountered. The content is great and I enjoyed the writing style and the aesthetics of the book as well. It's a fun, interesting and rewarding read!
People are not losers, Attitudes and Behaviors are........2007-03-24
I believe that any author who would catagorize people as being losers, is a part of the problem and not the solution. God would not want us to ever give up on our fellow human beings; He would want us to forgive and not discard people as if we were some disposable commodity. Businesses will never survive as long as we think only about the "bottom line".
Good for people who do a few critical hires.......2005-01-20
I bought this book because it was written by a Psychiatrist and looked like a methodical, psychological approach to hiring. It is a good book, but it has some limitations.
The book is organized temporally by stages of the interview process. There are forty-five topics that present ideas for how to interview candidates at each stage. The book covers all the common interview processes, but also presents creative and original approaches that are intended to reveal personality or character. One example I really like is meeting the spouse. I have asked to go out to dinner with potential bosses and their spouses to see what kind of people they are (and they get to meet my wife, too, which has frankly been to my advantage).
Overall, the strategies presented are good, but many people would say they are too time consuming for use in hiring a lot of people. I would be surprised if a Fortune 500 company used the complete strategy for routine hires. But most of us are not hiring a lot of people, so that is not an excuse for not using good ideas. Hiring key people, such as executives, should be a methodical and careful process. So should hiring just one programmer to add to your six person team.
I have two concerns about the strategies presented. The first is that foreign-born people may respond differently than expected to psychological things. For example, if you ask some people the meaning of the phrase "People who live in glass houses shouldn't throw stones," they will misunderstand the question because it is culturally linked. By the same token, one question in the book abstractly described playing the game Monopoly, but some people would not understand because they know nothing about parlor games. Because of America's rapidly growing multi-culturalism, I am hesitant to employ some of these strategies.
The other danger of being too sophisticated is that we may reach beyond our qualifications to interpret the results. I would be very interested in employing the services of Dr. Mornell to interview an executive candidate since he is an experienced and knowledgeable Psychiatrist. I would be wary of trying to draw too many conclusions myself about the psychological make-up of a candidate. It is also true that a certain amount of finesse and talent is needed or else you will not get meaningful results.
The approach presented in this book is intellectual and requires a great deal of effort. If you are looking for an easy road to hiring great people, I wish you luck, but this book isn't it anyway. If you have the time and determination to implement these ideas, you might get good results with the caveats I pointed out above. I can say that I certainly enjoyed reading the book and got some great ideas from it.
Great ideas, sketchy writing.......2004-07-08
If you're looking for ideas about how to extend, deepen, or accelerate an existing hiring process, this book is full of excellent ideas. The author clearly has considerably experience and if you follow his advice and pick the techniques that best match you and your organization you'll find the book helpful.
However, if you're looking for an introduction to hiring practices or interviewing in general, look elsewhere. The anecdotes are compelling but disconnected--use this as a source book.
Simply a "Must-Read" Tool for Employeers.......2003-08-24
Hiring Smart is an exceptional "must-read" tool for any hiring manager... and anyone looking for a job. In today's world when hiring poorly can lead to expensive mistakes, it is more important now than ever to get the "right" person in an organization.
Hiring Smart is simply one of the best tools around for hiring employees. It is original and excellent - I cannot recommend it enough.
Book Description
Practical guides for human resource professionals to help improve overall organizational performance
It isn't enough merely to foster cultural diversity in the workplace -- dynamic leadership is required as well. This follow-up to Cultural Diversity in Organizations identifies the issues around diversity and provides tools to enhance overall performance.
Customer Reviews:
A Solid Effort!.......2001-03-10
Taylor Cox Jr. and Ruby L. Beale offer readings, case studies and structured activities for developing individual and organizational diversity skills. The readings often focus on specific groups, but the underlying ideas can easily be extended to others. By focusing on the economic benefits of diversity management, the authors make a persuasive case that these ideas are strategically relevant, especially for companies that are trying to compete in the global economy. Some of the ideas are complex and take some real study, but they are presented clearly and concisely. The book offers little original research, but that is not the authors' goal. They mean to unite existing research and to put those ideas into action - a task that they perform very well. We at getAbstract recommend this book to human resource professionals, managers who must handle diverse workforces (especially executives who work outside their home country) and anyone struggling with diversity in the workplace.
Book Description
Positive feedback and recognition are proven and valuable but too often overlooked management tools. Recognizing and Rewarding Employees gives managers the rewards most successful at motivating employees, tips for showing appreciation for work done well, ways to promote achievement through recognition, and more.
Customer Reviews:
You just can't give raises every week! Find Something else!.......2003-07-03
I have long believed that for the most part your company pay plan is competitive within your industry. Then by definition, you are getting paid what you are worth in your environment. As a manager/supervisor that also means that you can not reward with money. To become successful leader, your had better look in other directions.
My suggestion is using Mr. Brayton's Recognizing and Rewarding Employees as your starting point. He presents you with the tools. We all need to consider our method of using the tools.
Picture the chapter headings as your core principals. Within each principal, the author lays out methods, details, actions or thoughts to support the principals. Take the chapter content to develop your leadership and managerial style. We are all individuals and as such will use different styles. However, the core principals being presented within each chapter remain constant.
I found it helpful and easy to grasp the principals through the side boxes and the manager's check boxes.
Understand the key principals, develop the tools to fit your style and you will improve your managerial results!
Highly Recommended!.......2001-09-01
Author R. Brayton Bowen takes a thoughtful approach to understanding the new generation of employees who seem to need rewards and recognition to spur their motivation. He attributes their incentive-based work ethic to workplace changes, such as downsizing and a decline in loyalty, which has tainted the work environment. Bowen proposes a variety of recognition systems, including intrinsic and extrinsic rewards, and he outlines strategies for using recognition to empower the whole person. His in-depth ideas about building motivation through recognition and rewards will appeal to anyone who manages other people, from supervisors to top executives, though he cautions that true motivation can't be bought, but must come from genuine achievement and internal drive. Since Bowen provides a thoughtful context for the workings of motivational strategies, as well offering some hands-on tactics, we [...] recommend this book to managers and human resource professionals at all levels.
Full of Quick "Idea" Nuggets.......2001-05-04
Just as recognizing and rewarding customers lead to loyalty, the same is true for employees. Creating a caring culture is a tall order for employers, but it's exactly what employees want--and value. This book is brimming with ways to create that caring culture. Any business person can realate to the stories and examples. Best of all are the gray boxes sprinkled liberally throughout the book (almost on every page) that provide tips, tactics, and examples. I can randomly open the book and read one of these nuggests -- and within 30 seconds, I have a new insight, idea, or understanding. This book is a must-read for every manager who cares about employees.
Great practical guide!.......2000-10-13
The notion of leading from the inside out was refreshing and relevant
in today's world where managers often believe that changing their
behavior is sufficient. I am using the notion of Recognition As A
Whole Person Experience in my graduate management class. It is well
stated and is representative of the book as a whole. The eye-catching
icons, checklists, and sidebars make the book easy to read and apply
to practical situations. The book is very useful to practicing
managers and this is the primary group in our MBA program. I will
recommend the book to them without reservation. John T. Byrd, PhD
Professor of Management Bellarmine University
Must Read for Managers.......2000-10-02
Finding aides for managers which help make the complex subject of employee supervision, motivation and commitment understandable are rare discoveries. Brayton Bowen's book, "Recognizing and Rewarding Employees" is one of those infrequent finds. This book includes practical, every day examples throughout. I found it could be read quickly, a few sections at a time. It is filled with real world examples throughout which include useful tips as well as insights you will conclude could only have been written by someone who's really "been there". Reading this book would be an excellent investment for all managers responsible for achieving results through others.
Average customer rating:
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ASIN: 0256258651 |
Book Description
To allow full exploration of the emerging field of International HRM this book addresses human resource management topics from a cross-cultural perspective. The collection of cases and readings it contains has been carefully selected from the works of prominent authors and researchers to present a variety of experiences.
This is the only currently available collection of readings and cases to focus on human resources in an international setting. The unique perspective it brings allows for a more complete understanding of HRM in its global context.
Customer Reviews:
Not a book to retain for future guidance.......1999-10-12
The book provides case studies reflecting various complexities in internation HR field, however most examples are not recent enough to guide students with newer ideas associated with HR. This book is definately not for keeps.
Book Description
Pierce and Newstrom's Leaders and the Leadership Process, 3/e is a collection of readings, self-assessments, and applications on leadership intended to give students a feel for the breadth and richness of this study. This experiential paperback book provides students with a sense of the complexity associated with organizational leadership as well as an understanding of the pieces that serve to define leadership. The text encourages students to engage in dialogue and to think critically about the leaders and the leadership process. Self-assessments, which begin most chapters of the book, encourage students to look at their own personal leadership style. A capstone section of Applications, in the form of case studies and experiential exercises, asks students to move beyond theory to the practice of leadership. The authors use this combination of readings, self-assessments, and applications to create a “leadership mosaic” – one that encourages students to examine the concepts, propositions, perspectives, and theories one at a time as it builds towards the students ultimate unique leadership mosaic.
Customer Reviews:
Leadership Theory Is Not Practice.......2003-03-11
I used this book to teach an undergraduate course on leadership. The book was not my choice. The articles and research were edited in such a way that the reader really didn't feel that any of the theories were supported or substantiated by the data.
If it was the authors' intention to leave room for personal reflection and opinion, they succeeded. As for the assessments, the text, including the instructor's manual, provided little direction for interpretation.
I wish Pierce and Newstrom spent more time on and went into greater detail with the chapter introductions.
Tedious, but less than some..........2002-08-02
(2nd ed.) This book is a compendium of 44 articles on leadership, intended for higher education audiences, especially management students in college. The authors also include 19 self-assessment instruments for the reader. The book finishes with 11 case studies and "experiential" exercises (as opposed, I guess, to cognitive exercises?).
The topics are slanted toward social-psychological (roles, gender effects, group dynamics, leader behaviors, cross-cultural contexts, and so forth). As a result, the writings can be tediously "scientific." The book is very well referenced, but, as the authors state, it is not a review of the leadership literature.
The cover drawing is one of five people putting sails on a boat that is not in the water. I presume this is sort of a Magritte comment on leadership. I think it also is a comment on the patchwork tedium of the subject. And after all the sails are on, what does one know about leadership? And, is one a leader?
Amazon.com
Dennis and Michelle Reina, principals in an organization-development firm, believe more productive and rewarding work environments will emerge if relationships that define them are truly built on trust. The problem they see is years of "downsizing, restructuring, and reengineering or of upsizing, mergers, and growth" that frequently result in minor misreadings of intention along with major breaches of promise--followed all too often by seriously diminished employee performance. The solution they propose in Trust & Betrayal in the Workplace is that leaders must develop a full understanding of the complex dynamics involved, and commit to practices that support building trust with employees. The book addresses the aspects of betrayal and trust, the bulk of it focused on "transactional trust" (which they define as "managing expectations, establishing boundaries, delegating appropriately, encouraging mutually serving intentions, keeping agreements, and being congruent in our behavior") and ways to build it among teams and groups as well as entire organizations. The authors conclude with a section on "transformational trust," the ultimate stage attained when trust within these levels "reaches a critical point and increases exponentially, becoming self-generating and synergistic." This is smart food for thought, supported by tools and techniques that can put it into practice. --Howard Rothman
Book Description
Trust and Betrayal in the Workplace explores the concept of trust: the successes when it exists, the problems when it doesn't, and the pain when it is betrayed. Utilizing a new, research-based model, with suggestions and exercises that will yield immediate results, this handbook helps leaders and employees understand the dynamics of trust and betrayal and then take action.
Customer Reviews:
Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization.......2007-07-17
We've probably all experienced that really bad job that drained every bit of creativity, energy, and enthusiasm we had. Perhaps you had that overbearing boss who had unrealistic expectations or that supervisor who wouldn't just trust you do your work. Maybe you worked in a place where suggestions or attempts to solve problems were quickly quashed or met with anger.
Trust and Betrayal in the Workplace unequivocally illustrates that such situations not only make the job a hassle but also inhibit the potential productivity of all employees. Basically, as the employee realizes that he or she (or others around them) is being devalued, he or she becomes less committed to doing the best job possible.
Dealing with the resulting morale issue is extremely challenging. Even if the actual problem is addressed, often lost trust is difficult to repair. For instance, if the company attempts to encourage employees to report potential problems, few will likely come forward because they can't possibly believe that they won't get yelled at or have their issues ignored once again. Trust and Betrayal in the Workplace explains that this situation need not be futile. There are ways to rebuild trust and address past issues to create a stronger, more productive business.
A TOP-NOTCH BOOK...TERRIFIC FOR PRACTITIONERS!.......2006-09-22
This is an excellent work that cuts through the typical babble that fills many pages of others books on the subject of trust. The content is exceeding meaty. The organization of the material is first-rate. One of the very best books on the subject. Highly recommended!
Trust as the Foundation.......2003-03-06
The Reina's develop understandable definitions and offer a well researched and thought out framework for both the development and practice of trust. They also offer practical and accessible vignettes and case studies illustrating the 'trust behaviors' that are so crucial to effective organizations and relationships.
Probably the most powerful part of the book is the section on Betrayal. Betrayal is a huge factor in our lives and we rarely talk about it. This book offers a language, method, and solution for both talking about betrayal and beginning the process of healing from it.
This is an important book for people interested in getting to the root of systemic problems in institutions, families, and relationships.
I highly recommend it!
Best of its kind!.......2002-05-23
Blown away! A huge help to solving workplace problems..help that carries over into all parts of life. The Reinas
have a great thing going. I would like to take their course and meet them in person!
A Solid Effort!.......2001-06-02
Dennis S. Reina and Michelle L. Reina discuss the importance of having a strong sense of trust in the workplace. They advocate avoiding both the major and minor betrayals that undermine trust. Creating an environment that promotes trust contributes to effectiveness in the workplace, especially during times of rapid change. The book discusses the nature and effect of trust. It is enhanced with a variety of exercises that promote workplace dialogues and help people think through the issue of trust. Many of these exercises are especially suited for teams, work groups and divisions. The exercises facilitate discussing and resolving problems in a more trusting atmosphere. This well-written, easy-to-read book is directed to front-line supervisors and unit mangers, although it will also interest top management and company owners. We [...] recommend this book to team builders in organizations of all sizes.
Books:
- Fish! A Remarkable Way to Boost Morale and Improve Results
- Flying Star Feng Shui
- FYI: For Your Improvement, A Guide for Development and Coaching (4th edition)
- Getting Started: Reculturing Schools to Become Professional Learning Communities
- Go Put Your Strengths to Work: 6 Powerful Steps to Achieve Outstanding Performance
- Handbook of Human Performance Technology, 3rd Edition
- High Five (A Stephanie Plum Novel)
- High Impact Tools and Activities for Strategic Planning: Creative Techniques for Facilitating Your Organization's Planning Process
- History: Fiction or Science? (Chronology, No. 1)
- How to Develop and Promote Successful Seminars and Workshops: The Definitive Guide to Creating and Marketing Seminars, Workshops, Classes, and Conferences
Books Index
Books Home
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Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life
Fish! Sticks: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh
Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
Fish! for Life: A Remarkable Way to Achieve Your Dreams
Raving Fans: A Revolutionary Approach To Customer Service
