Book Description
The classic bestseller on performance management is updated to reflect changes in today's working environment. When an employer needs to know how to gain maximum performance from employees, renowned behavioral psychologist--Aubrey Daniels is the man to consult. What has made Daniels the man with the answers? His ability to apply scientifically based behavioral stimuli to the workplace while making it fun at the same time.
Now Daniels updates his ground-breaking book with the latest and best motivational methods, perfected at such companies as Xerox, 3M, and Kodak. All-new material shows how to: create effective recognition and rewards systems in line with today's employees want; Stimulate innovations and creativity in new and exciting ways; overcome problems associated with poorly educated workers; motivate young employees from the minute they join the workforce.
Download Description
Bringing Out the Best in People, New & Updated Edition, provides the latest and best motivational methods currently in use at such major companies as Xerox, 3M, and Kodak.
Customer Reviews:
Science of positive reinforcement.......2007-08-01
Aubrey Daniels offers an insightful look at the behavioral school of management, and its key tools: positive, and negative reinforcement. The book covers how to link rewards to behaviors you want to reinforce, when to deliver them, and how to design systems to support them. While not without its flaws, the book is well written and offers plenty of practical advice - if you're an aspiring manager, or a seasoned veteran, 'Bringing Out the Best in People' is a solid investment of your time.
Clarity, results, contribution.......2007-07-04
This is an essential text for anyone who manages people. Daniels is clearly 'for' creating a workplace that taps the innate desire to contribute and against one run by fear. I've seen nearly 35 years of organizational life, as employee, manager and consultant. That's a lot of fads, slogans and philosophies. This book is the real deal.
When people are managed using these clear, rigorous, objective principles, stress and interpersonal barriers decrease, work exceeds expectations. I also recommend Dr. Marshall Rosenberg's "Nonviolent Communication".
Based on a flawed worldview.......2007-04-02
I started reading the book as a part of my personal development with the company that I work for. The book is founded in behaviorism, and does not stray from the concepts associated with this worldview. My issue with it is that I believe that people are more than a reaction to the things that happen to us. We have unique personalities, and they consist of more than the conditioning that they are subjected to. This psychology takes away the idea of free-will and choice, and eliminates personal responsibility. When it comes to managing people, I believe that these are important elements to tap into. This behaviorist approach to management may look good on the surface, and make logical sense, but is flawed by its nature, and cannot have any long lasting impact.
Good book but not as good as her other book.......2006-03-02
This book is a fine book if you are looking for the typical book written for lazy minds. The material is good, the presentation is great. However, there is a lack of references and detail that someone really interested in the material will desire. If you like pop-culture books get this one. If you want a terrific book that appeals to your brain then get the authors other book, "Performance Management." It is exceptional.
Must Have Book for all Managers, Parents & Pet Owners.......2006-01-14
I have used Bringing Out the Best in People throughout Latin America and here in the States for several years. When I have control of a client project, this book is required reading. I get groans at first from supervisors and managers, but it is amazing what happens after they read it. They come back and immediately start talking about NICs, PICs, etc. It is fun but keeps me on my toes from that point forward as they watch my every move!
Although Daniels talks of motivating and brining out top performance from individuals within organizations, the concepts definitely applies and should be used in personal/family relationships as well. The concepts even hold true as I train my dog and two macaws as uncertain/certain, future consequences do not work for them! The beauty is that this book makes you stop and think.
Customer Reviews:
Is a required textbook for my managing diversity class.......2005-09-21
This isn't a bad book. It was required for a managing diversity class I am taking in graduate school. The content is short readings on various topics generally centering around cultural diversity and discimination. There are group exercises in between some of the readings. The book is very much centered around being used in a group-discussion oriented classroom. I don't think it is worth what is being charged for it, but as far as textbooks go, it is pretty inexpensive.
Book Description
This readable, research-based book contains a somewhat psychological approach that is balanced by engaging business and management features. Clearly presented theory is backed up by real-world cases, discussion questions, and experiential exercises. Comprehensive coverage includes organizational behaviour and management; personality and learning; perception, attribution, and judgment of others; values, attitudes, and work behaviour; theories of work motivation; motivation in practice; groups and teamwork; social influence, socialization, and culture; leadership; communication; decision making; power, politics, and ethics; conflict and stress; organizational structure; environment, strategy, and technology; organizational change, development, and innovation. For organizations' individuals who want to be successful and happy in the workplace.
Customer Reviews:
Fast Service.......2007-09-17
Book was delivered in a timely manner and in promised condition. I would order from this source again.
Long winded but not unbearably so.......2003-04-10
This book was used as part of a Business Management program I'm doing and because of the length of chapters we did not get to cover much of the book. I think that the chapters could have been shortened a great deal and more emphasis placed on important issues. The book itself (quality) is extremely poor. Every student in the class found that despite its having a hard cover the pages were falling out and the binding didn't hold.
Ironically, this books needs some ORGANIZATION.......2002-09-14
Maybe, it is just me but I personally think that the book is poorly written and structured. I dislike the style that the author uses writing this book by constantly mentioning the names of scientists who developed some of the theories. This made it extremely difficult to follow due to the overflow of people's names. An example of my own "I wrote this review because John made an experient with Dave Smith that shows Amazon.com Customers will read it and not purchase the book. Dave Smith with Mark Davidson and Howard James conclude that reviews are good and reviews have become a part of good books". This sentence clearly did not have any great purpose, all it did was take up 'word counts'.
Other bad layouts include: Bad paragraph strucuturing (some paragraphs are so badly strucutured that it takes up the entire page), lack of highlights, bad definitions meant that you would actually have to look in the dictionary to get a better explaination. Another example of mine BAD: "Java is comprised of Legend 1422 and Cobra122, using H111 as a base running-engine symmetric to C1223". ALOT of useless nonsense, instead of simple saying "Java is a computer-friendly high level programming language....."
Maybe, I'm wrong or biased but I have definitely seen and used better books. Please write a review on what you think and maybe correct me on some areas if i'm wrong
Book Description
Some people are toxic: narcissistic, aggressive, inflexible, unethical, ready to scapegoat, capable of transforming any workplace into an unending nightmare. How do you cope with such individuals, while protecting both your career AND your sanity? Simplistic, cookie-cutter solutions don't work. In Coping with Toxic Managers, world-renowned psychiatrist and organizational consultant Roy Lubit shows you techniques that will. Drawing on his extensive experience as both a mental health professional and an organizational consultant for PriceWaterhouseCoopers, Lubit offers concrete, proven advice for subordinates, colleagues and superiors alike. You learn what's really driving your toxic manager or subordinate... how to cope with the emotional stress of dealing with them... and how to create a strategy that reflects their individual personality, while drawing on today's powerful new insights into emotional intelligence. The technicques Lubit teaches apply to personal relationships with toxic individuals as well.
Customer Reviews:
The reality of working with people.......2007-09-14
Recognising what is toxic to you is perhaps a good starting point. Many of us spend more time with the people we work with than those we've chosen to spend our lives with. Most of us make assumptions that what offends or upsets us is the same for everyone else. This is not so.
In this book, Dr Lubit provides - with humour - descriptions of different types of managers and of different management techniques that can make working life hell.
Being aware of toxic behaviour and being able to manage its impact are two quite separate things. Dr Lubit provides insights into the former and resources to help individuals and groups deal with the latter.
I've had this book on my management bookshelf since it was published and find it an excellent resource both on a personal level and as part of mentoring other staff.
Highly recommended.
Jennifer Cameron-Smith
Fascinating and practical.......2005-01-15
I wasn't sure I would like this book. The topic of workplace psychology can be done wrong in so many ways. You can present it too clinically and thus lack any practicality. And you can slide the other way and shower the user with pop psychology check-lists and acronyms.
This book walks the ideal path deftly and presents practical workplace issues with the right blend of psychology background and practical wisdom on how to handle individuals with personality issues.
The book is organized by disorder. Each type of personality is presented in it's own chapter with what to look for. As well as how to handle that individual as a boss, a coworker and as a subordinate.
A fascinating read on it's own, and practical advice for people stuck in tough jobs where they have to contend with coworkers who have personality problems.
Cultural organization managers, note!.......2004-04-13
Lubit's volume, "Coping with Toxic Managers and Subordinates," should be considered a standard reference for veteran and new professional staff, experienced and beginning managers, and leaders of all non-profit organizations, especially cultural ones. Colleagues have said that these conclusions apply to all organizations.
Non-profits and cultural organizations face major management challenges today. For example, while the number of museums has increased, there has been a great decrease in total funding. To stay competitive, these organizations have had to make fundamental changes in their operations and rely on a new breed of managers and professionals. This has been complicated by strong internal resistance to change. As a result, many cultural organizations find themselves unable to harness the talents of their staff and, instead, find productivity decreasing and morale dropping rapidly. High turnover, unhappiness and anger make for unmanageable environments.
Lubit's book contains excellent strategic thinking for dealing with the rapidly changing settings. Incorporating insights from experience in psychiatry, business management, and organizational leadership, Lubit provides a a comprehensive, hands-on guide for dealing with your superiors, subordinates and peers. This book is very complete. It describes the most troublesome types of negative and "toxic" personalities, explores the underlying reasons for the behaviors, and moves the reader from theory, to examples, to exercise sections called "Your Turn". The book is well organized, snappily written, and easy to use. It is complete with detailed "how to" sections, charts, and examples with both good and bad endings. This book will facilitate not just survival, but productivity and well-being in the workplace -- and elsewhere. I recommend it highly.
Practical guide for getting results.......2003-12-15
This book is an excellent handbook for managers who struggle with motivating 'challenging' people. It enables the reader to quickly identify types of toxic managers and provides guidance on effectively dealing with each type. Should be required reading for anyone responsible for improving company/individual performance.
Toxic costs: heal the pain........2003-12-15
This author offers clear, concise writing on a classic business problem: how to work with difficult people. Who doesn't work with at least 1 difficult person? What organization does not suffer productivity or financial loss from at least 1 toxic manager?
As I read the well-defined descriptions of Toxic Managers, I couldn't help but recall the many faces of those difficult people that have crossed my own work path over the past 24 years, and how I might have dealt with them differently under Roy Lubit's construct. Surely you'll experience similar learning and benefit, as you hear what the author has to say about how to deal with the difficult people that you encounter in your work life.
This book does a tremendous service by reminding us that work IS personal after all; that organizations are organic systems made up of human beings with personalities, traits, and problems that we cannot simply turn off or leave at home, like robots. These toxic behaviors and managers, as defined by the author, represent the hard HARD work that organizations must do to fix the illusive and, often substantially, costly problems.
I am delighted to add a practical approach and book to my toolbox to help executives and managers take compassionate, actionable steps toward solving issues that typically impede business performance and progress. This book, I project, will help heal the hearts and performance of many organizations and professionals who seek a cure for whatever ails them.
Book Description
This book centers on business decision-making and managerial problem-solving, consistent with today's best practices' Human Resource Management Practice and Research. Real-life cases and a global focus will hold readers' interest as this book imparts valuable information about the dynamic field of human resources.
Expanded coverage of international human resource issues governs this edition of the popular book; it also covers the management of work flows, job analysis, equal opportunity and the legal environment, diversity, recruitment and selection of employees, downsizing and outplacement, performance management and appraisal, workforce training, career development, compensation management, rewards and performance, employee benefits, employee relations, employee rights and discipline, organized labor, and workplace safety and health.
The reference resource for human resource directors, managers, and small business owners, as well as others in leadership positions.
Customer Reviews:
bull honkey.......2007-03-08
they showed this book as being the right book, but when i received it, it was a friggen STUDY GUIDE. total baloney.
Movin' up.......2006-05-13
This was the text required for my personnell management class. (200 level) I have the Bohlander 13th ed. which is a better text, being better organised. But after going through this book I liked it as well. The last chapter on international HR issues was especially helpful. I have adapted the expatriate worker technoques to address interdepartmental issues in my organization. I understand there will be a new edition out in June 2006. Perhaps it will be better organized.
Beware.......2005-10-02
The book was a copy of the textbook. The print quality is so bad it looks like the words are disappearing in front of your eyes.
Well organized and synthetic.......2002-02-12
This book contains the basic principles that any HR or General Manager (especially in the US) is supposed to know.
I have been using this textbook as a guide for my MBA studies.
I found it very useful in that it clearly explains and organizes almost every important topic about HR management. It gives practical clues on the kind of considerations a manager needs to be aware in day-to-day operation.
I used this book to find basic, straightforward ideas about HR principles and how this function is changing in the era of globalization. This way, I could use it to organize my own ideas, and if needed, using the enclosed bibliography, I could go to more specialized books on a particular topic of interest.
Good. Breaks down things like Employee Manual.......1999-11-21
This book is clear and up to date. I found it very useful for our company. It's a keeper!
Book Description
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
Download Description
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
Customer Reviews:
An Insult to Every Contact Center Employee's Intelligence.......2007-05-24
I have now worked at two separate contact/call centers and I am always mystified as to why management has to treat employees so shabbily that it predisposes them to hate the company. It seems gratuitous and stupid, but I suppose that the "geniuses" who come up with these so-called employee motivating tactics never think for a moment that the employees might just have brains/feelings. Motivating techniques that I have seen first-hand involve infantile and immature contests that remind one of elementary school, and not of a serious company running a business. Prizes are often balloons handed to employees, blowing whistles and clapping when an employee receives a compliment from a customer while the managers/leads stand around the employee's desk for the whole call center to see and emulate, or an occasional sandwich/pizza delivered to the office for employees to partake. Of course, these are meant to take the place of REAL recognition like paying employees wages they can actually live on, or promoting them to higher jobs. Working conditions at call centers are notoriously bad: employees are expected to handle each call in 2 to 3 minutes at most while at the same time maintaining a high degree of quality service. Goes to show you how "sincere" companies are about keeping customers happy. The end result is a high employee turnover rate, and for those that stay, tension and fatigue is the order of the day.
So, the next time you call an 800 number to reach your bank, utility company, supermarket, or department store, please keep in mind what is going on behind the scenes. Hopefully, some day the government watchdog agencies that regulate the workplace will realize that much needs to be done to improve call center work.
Excellent advice based on reality!.......2007-02-11
From the moment I opened this book, I could tell the people who wrote it had worked in call centers. The advice is comprehensive and throughout the book they offer resources for additional information. If you have to give feedback to call center employees, get this book! If you are a new or seasoned call center manager, get this book. If you need to motivate call center employees, get this book! It is worth the money. I have purchased several books in this genre. This book and the book "Why Employees Don't Do What You Want..." by Fournies have turned out to be the most useful.
Good information with actionable suggestions.......2005-09-06
I was able to implement the ideas from this book in my call center.
A must have for your contact center library.......2003-12-12
Impact Learning International has done it again! There is no contact center topic more important than that of focusing on the biggest expense and the greatest asset...your people. Impact Learning provides excellent advice and practical help in a fun and understandable way. It is based on their many years of experience coaching and training in the contact center industry. I refer to my copy all of the time and have given away several copies to contact center managers. You MUST have a copy of this book in your business library!
Average customer rating:
- THE ADULT LEARNER, SIXTH EDITION
- A classic, but it does not use its own advice.
- Andragogy for the 21st century
- Unreadable
- very comprehensive look at adult learning theory
|
The Adult Learner: The Definitive Classic in Adult Education and Human Resource Development (Managing Cultural Differences)
Ph.D., Malcolm S. Knowles ,
III, Ed.D., Elwood F. Holton , and
Ph.D., Richard A. Swanson
Manufacturer: Gulf Professional Publishing
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Learning in Adulthood: A Comprehensive Guide (Jossey-Bass Higher & Adult Education)
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Understanding and Facilitating Adult Learning: A Comprehensive Analysis of Principles and Effective Practices (Jossey Bass Higher and Adult Education Series)
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Adult Learning Methods: A Guide for Effective Instruction
ASIN: 0884151158 |
Book Description
As leading authorities on adult education and training, Elwood Holton and Richard Swanson have revised Malcolm Knowles' exemplary work on adult learning. While retaining the best from the past editions, they incorporate the latest developments in adult learning theory and practice into this major revision.
This new book is divided into three parts. The first part contains the classic chapters that describe the roots and principles of andragogy. The second part contains four new chapters that examine:
*The latest perspectives on andragogy
*The application of andragogy in human resource
development
*New advancements in understanding adult learning
*Practical applications of adult learning theory
The new chapters incorporate developments from recent research in adult learning, human resource development, cognitive psychology, adult development, and educational psychology. The last part of the book contains an updated selection of topical readings that advance the theory and practice of adult learning.
This new edition is an ideal introductory book for adult learning practitioners and students.
The late Malcolm Knowles' cornerstone work on adult learning theory and practices is updated with the latest advances in the field. In this new edition, Elwood Holton and Richard Swanson build upon Knowles' foundation to give:
* The latest perspectives on adult learning and its application in adult education and human resource development.
* New developments in understanding adult learning (andragogy in practice)
* Methods for developing effective adult learning programs
* The basics of learning theories
* Why and how teaching adults is difference from teaching children
* A self-diagnostic tool (ready to photcopy) to determine your skill level as a trainer
Customer Reviews:
THE ADULT LEARNER, SIXTH EDITION.......2006-02-25
This book was in excellent shape. I received it sooner than I expected.
A classic, but it does not use its own advice........2005-07-03
Malcolm S. Knowles is the founder of the theory of Andragogy (Adult Education), and I agree with him on many of the points he makes.
The problem is that the book seems to have been written for academics to accept Malcolm's theories, and not written for students who wanted to learn to be better teachers in Adult Education.
Unless you have to use this book for a textbook for a class, I would not buy it as your first introduction to Adult Education. I'm not sure which book I would buy, but someone must have written a better one to actually learn the subject!
Andragogy for the 21st century.......2005-03-02
Since the term "andragogy" was first coined, several theoretical schools have developed around the topic of adult learning. This book provides a context for Knowles' ideas about andragogy and demonstrates the relevance of his ideas in the 21st century.
Unreadable.......2004-02-08
This book was the text for an adult learning course, and all 300+ students judged the book to be incomprehensible. So many complaints were received that the instructor apologized, saying it was the only book the school could find. There is good information in this book, but you need dynamite to unearth it. I have a better than average vocabulary, but I had to keep a dictionary by my side as I read, and even then I found words from the text for which I could find no definition. Some chapters had to be read 4 times before I understood the authors' message. Reading this book was a guarantee for a nap or a headache. Please, somebody stop this book before it kills again!
very comprehensive look at adult learning theory.......2001-05-11
This book is like a one-stop shopping guide to Adult education. It is so comprehensive that I doubt it leaves out one development in the history of adult education. My only warning is that the opening chapters which basically trace many theories of learning (both adult and traditional) are hard to get through -- it reads more like a research paper that summarizes every major educational theory since the beginning of time. But, if you don't want to know that much, you can simply skip these chapters and get right to the meat of the adult learning theories which are more appropos. For those who need a quick primer on learning theories, you'll love the first few chapters for their abundance of quick summary information. A useful guide to adult education.
Book Description
Put the most advanced training practices available today to work for your organization. In this guidebook, a number of researchers and practitioners combine the often unshared breakthroughs from a number of training disciplines into a single set of principles and guidelines that you can use to implement and maintain a state-of-the-art training program. Learn the best practices and most current developments in strategic planning and needs assessment, training design and media selection, training delivery, transfer of training and training evaluation, long-term maintenance of leading programs within organizations, and more!
Customer Reviews:
Great book merging theory and practice.......2004-08-17
This book compiles that latest in Training & Development theories with some very practical applications. It's a good book for academicians and practitioners as well.
Book Description
Launching and managing a successful e-learning project is much easier when you use the proven steps and strategies in this practical guide. Learn how to avoid technical issues that can bring an e-learning project to a halt. Includes hands-on exercises and worksheets.
Customer Reviews:
Project Managing E-Learning.......2002-11-27
This book gets five stars for providing e-learning leaders a first class project management guide. Bill uses his years of IT project management experience to provide readers with solid skills and know-how to better manage risk, deadlines, roles, client satisfaction, and learning. As a project manager of both corporate and academic e-learning, I see the need for a commitment to this discipline on a daily basis..... My favorite chapter is number 10. In this chapter he details what to document in advance in a Statement of Work. This book is worth twice the price if it helps your next project be more successful! Jon Aleckson, CEO,...
Ensino à Distância.......2002-10-28
É um livro que abarca os aspectos básicos de como desenvolver um Site para Ensino à Distância.
Books:
- Bringing Out the Best in People
- Building the Learning Organization: Mastering the 5 Elements for Corporate Learning
- Coaching for Improved Work Performance, Revised Edition
- Creating, Implementing, & Managing Effective Training & Development: State-of-the-Art Lessons for Practice
- Designing Interfaces: Patterns for Effective Interaction Design
- Developing Talents: Careers for Individuals with Asperger Syndrome and High-Functioning Autism
- Difficult Conversations: How to Discuss what Matters Most
- Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition
- Effective Business Writing :(A Guide For Those who Write On the Job) 2nd Edition Revised And Updated
- Effective Coaching
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