Book Description
Summarizing the critical changes affecting labor relations in the global marketplace, this comprehensive text outlines problems and provides strategies for success in the dynamically evolving work environment. Blending description, analysis, and empirical research into a thorough overview of the field, the authors discuss court decisions and collective bargaining and labor relations at all levels of government. In addition to a compendium of research resources, this classroom-friendly edition includes more new case studies illustrating key examples. The third edition retains the successful features of previous editions and combines expertise from both academic and professional perspectives.
Customer Reviews:
Best Single Text Available.......2006-07-21
I teach collective bargaining & labor relations in the Master of Public Administration (MPA) program at the University of New Hampshire. Kearney's book is the sole comprehensive text on public sector labor relations available at this time. Its thorough coverage includes the history of public sector labor relations, the ins & outs of collective bargaining, the impacts on budgets and personnel policies, and much more. I've used it as the primary text in a graduate-level course, supplemented by journal articles and case studies. Several students remarked that the book was detailed yet readable, as well as realistic (students often catch on when an author has never been a practitioner of the subject matter). I recommend this book for courses in public sector labor relations, and it would be useful in most Public Administration programs. A good complement to this text is Najita and Stern's Collective Bargaining in the Public Sector: The Experience of Eight States, a reader of case studies that illustrate most of the concepts described by Kearney.
Book Description
PUBLIC PERSONNEL ADMINISTRATION provides a thorough overview of public personnel administration. Enjoyable and accessible, it is the ideal book to introduce the underlying organizational and management principles of public administration.
Book Description
According to Paul C. Light's controversial book, The New Public Service, a federal pay increase will do little to compensate for what potential employees think is currently missing from federal careers. Talented Americans are not saying "show me the money" but "show me the job." And federal jobs just do not show well.
All job offers being equal, Light argues that the pay increase would matter. But all offers are not equal. Light's research on what graduates of the top public policy and administration graduate programs want indicates that the federal government is usually so far behind its private and nonprofit competitors that pay never comes into play.
Light argues that the federal government is losing the talent war on three fronts. First, its hiring system for recruiting talent, top to bottom, underwhelms at almost every task it undertakes. Second, its annual performance appraisal system so inflated that federal employees are not only all above average, they are well on their way to outstanding. Third and most importantly, the federal government is so clogged with needless layers and convoluted career paths that it cannot deliver the kind of challenging work that talented Americans expect.
None of these problems would matter, Light argues, if the government-centered public service was still looking for work. Unfortunately, as Light's book demonstrates, federal careers were designed for a workforce that has not punched since the 1960s, and certainly not for one that grew up in an era of corporate downsizing and mergers. The government-centered public service is mostly a thing of the past, replaced by a multisectored public service in which employees switch jobs and sectors with ease.
Light concludes his book by offering the federal government a simple choice: It can either ignore the new public service and troll further and further down the class lists for new recruits, while hoping that a tiny pay increase will help, or it can start building the kind of careers that talented Americans want.
Customer Reviews:
Addressing Changes in the Public Sector.......2006-11-22
Light argues that personnel, organizational structures and administrative devices used in the implementation of federal policy and programs have changed greatly in the past few decades. Light mainly deals with the changes in personnel in the public sector and its move from governmental control to a sharing between the public, private and nonprofit sectors - a phenomenon he terms "the new public service".
In the case of personnel, lower ranking positions have been eliminated in the federal bureaucracy. Positions that once were the first step in a public service career have been removed and these positions are being contracted out to the non-profit or private sector. Instead of an employee entering the public sector at young age and working to retirement, many employees move horizontally between private, public and nonprofit sectors. In addition Light adds, "More and more federal employees are doing the supervising and procuring of work with from nonfederal employees, who are doing the delivering and producing" (8). As such, those middle and upper management bureaucrats are required to be contract managers.
Light argues that cuts in lower level public service positions and the move towards more "business" oriented administrators are the result of a number of issues. First, the private and nonprofit sectors are recruiting individuals who previously would have entered the public sector, or what Light calls the "quite crisis". Light writes, "Overall, the evidence suggests that government has lost whatever competitive edge it might have held in the 1970s in recruiting talented Americans to service" (6).
Light argues that a career in the public sector is not necessarily the first choice of new graduates. Light writes, "At least in recent years, jobs in government are looking less and less attractive, while jobs in private firms and the nonprofit sector are becoming more and more competitive" (46). Light argues that changes in personnel are the result of poor recruiting on the part of government, a slow hiring process, a public disillusionment in governmental efficacy and the high levels of outsourcing. In addition, those who want to enter into the public service can do so without with out entering the public sector.
In addition to changes in personnel, the organizational structure of the public sector has changed. The traditional bureaucratic hierarchy must now embrace a horizontal element which deals with contracting and other "business" related issues. As such, many of the mid-level bureaucrats must adapt to an environment of based on equality and negotiation rather than the traditional employer-employee relationship. Public administrators must adapt a method of negotiation rather than one of authority. Both Cooper and Light contend that many of the administrators are ill-trained for such a role.
In the 1970s, the government has become more involved in the market sector. It has become a purchaser of services which were formally within its own realm of duties. The move towards contracting out to the private and nonprofit sector is a result of a decrease in governmental capacity. As stated above, levels of governmental employment have decreased since the 1970s which limited the ability of the government to manage all of the goods and services within its discretion.
Building upon these structural changes, administrative devices have also changed. A mentality resembling business administration is becoming the mainstay of the administration process.
Again, the changes in administrative devices are the result of changes in the organizational structure. As the public sector is more geared to a "business-type" environment, those administrative devices that worked in the old public service are not always applicable to the new public service. With the slow hiring-process of the 1970s and the increased outsourcing, new administrative devices had to be developed to address the changing environment (Light 42).
Light is optimistic regarding the new public service. Light contents that the overall belief held by those entering government employment is commitment to furthering the public good. Light believes this has always been a core reason for joining the public service and continues to influence those entering public service. Still, Light acknowledges the change in public service and implies that those training new administrators must also acknowledge the change and adjust their training in accordance with the emergence of a new public service.
Light makes a number of suggestions to improve the environment of the new public service. In regards to public administration programs, he sees too much remedial training in graduate programs. Rather than concentrating on necessary job skills, instructors must address academic inadequacies of students. For example, a lack of knowledge in microeconomics or statistical analysis.
A great book regarding the state of public service today.......2001-07-04
In this book, Brookings Institute scholar Paul Light reviewed Americans' attitute toward public service in late 1990s. He surveyed recent graduates of leading US public administration schools and found that while these graduates still have positive attitute toward public service in general, they no longer believe that the best way to perform it is through the public (government) sector. Most of them believe that the non-profit and private sector are more effective in making a difference in ordinary people's lives than the government. The reason given for this is that young Americans are more skeptical with the ability of government to make a difference and tend to view government job as bureaucratic and does little to really affect people at the grassroot level.
Light recommends that we should stop treating government sector as the only agent where one could perform public service, but should consider the role of private and non-profit (especially the latter) as important agents as well. He believes government should make mid and top level positions more available to those who start their public service career outside of government but now wants to enter the civil service. He also calls non-profits to support those who choose a non-profit career to keep them satisfied with their work and stay in their jobs, something many non-profits have hard time doing.
Overrall, a great book regarding the state of public service in today's America and every policymakers should read it. Given that half of all federal employees are going to retire in the next decade and fewer than one-third of all public administration school graduates nowadays choose government service after they graduate, Light's recommendations should be taken seriously by policymakers so that the federal government could avoid the "brain-drain" that could make it much less effective and responsive than it is now, something experts have predicted when they see this trend.
Book Description
This book is for anyone who has ever volunteered to lead a seminar or run a workshop, or for anyone who has ever been cajoled into chairing a meeting or leading a group. Novice facilitators may recognize the anxiety that accompanies the first encounter with an assembled group. Even seasoned veterans often wonder how to excite and engage their audience more effectively and more often. The exercises in this book will deliver these results. Designed to be used in a variety of settings, these exercises will benefit all professional and personal organizations, from business meetings to adult education seminars to therapy groups. They may also be adapted for use with various age groups, ability levels, and diverse backgrounds. In order to meet the needs of busy facilitators, the exercises are written in simple, accessible language, and delineate clear objectives, materials and time required, as well as optimal group size. Even the implementation of just 3-4 exercises will lead to improved group performance and enjoyment. An entire section is also devoted to evaluation, and how to implement creative formats for evaluating groups. Social workers, rehabilitation counselors, criminologists, psychologists, nurses, educators, human resource and business managerial staff, community leaders.
Customer Reviews:
A Creative Tool for Teachers, Therapists, and Group Workers.......2000-05-31
This cooperative effort by Barlow, Blythe, and Edmonds is both practical and creatively constructed to assist teachers, therapists, and group workers. The work covers several domains of group development as well as influential variables that may impact upon the overall dynamics of that group. The text presents several non-traditional and creative approaches to problem solving and self discovery for group facilitators to explore. Topics of interest include risk-taking, goal-setting, values clarification and more. From "Icebreakers" to "Self Enhancement", this book is an invaluable source for anyone interested in building a reportiore of interactive activities geared toward increasing general group cohesion as well as individual development within that group.
Customer Reviews:
GREAT LITTLE BOOK ON A HUGE SUBJECT.......2002-08-19
The aptly named Paul Light sheds a great deal of it on an obscure but vitally important subject: the shape, size, influence, and accountability of the federal government. Light, a scholar with the Brookings Institute, argues (backed by a formidable array of statistics) that politicians in both major parties have said one thing and done another: they have kept the ostensible size of the government "small" by slapping a headcount limit on how many civil servants there are, while increasing the "shadow" that government casts by outsourcing government functions to private companies, temporary staffers, nonprofits, and by imposing unfunded mandates on states and localities. By doing this, elected officials could claim that they reduced the size of government and yet delivered the many government services that citizens clamor for (all the while complaining about the government itself). The book actually can be divided into three parts: first, Light talks about how the decrease in the "headcount" and the increase in the "shadow" took place. Second, Light talks about the accountability implications of the "shadow" (private contractors are not as readily accountable to policymakers as civil servants). Third, Light expounds on the need to distinguish governmental from nongovernmental competencies (i.e. what should be privatized and what should be kept in the civil service?) Along the way, Light gives a great tour of federal personnel management issues such as how buyouts work as opposed to Reductions In Force, and how privatization actually has a long history in this country. If you read this book, you will appreciate how Circular A-76 (an Eisenhower administrative regulation that prohibited executive branch agencies from competing with private business) should probably have a place in high school history books. Books on the structure of government typically induce MEGO (My Eyes Glaze Over) reactions from people. They should not. This book deserves a wider readership than it probably gets. Also good from this author: "the New Public Service" and "Tides of Reform."
Creating An llusion of Smallness.......2000-10-15
Light does an excellent job in this book describing the government's manupulation of the "True Size of Government." Light makes several important points in this very important work, which addresses contemporary issues in public management. He describes how the government is portrayed in numbers of civil servants -- creating an illusion of smallness -- but often neglects to point out the numbers of state, local, and third-party government participants that nearly double the size of the workforce the government reports. Light also points out that the girth of government may be shrinking, but the organizational levels continue to grow as changes in the government workforce have driven an exponential growth in government executive positions.
Light is an excellent writer, and visionary in government studies. You will find this book very informative, and easy to read.
Average customer rating:
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Civil Service Reform and the World Bank (World Bank Discussion Paper)
Barbara Nunberg , and
John R. Nellis
Manufacturer: World Bank Publications
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ASIN: 082132117X |
Average customer rating:
- A Good Discussion of a much ignored issue.
- A complex subject in an organized, easy to understand format
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Betrayal of Trust: Sex and Power in Professional Relationships
Joel Friedman , and
Marcia Mobilia Boumil
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The Betrayal Bond
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At Personal Risk: Boundary Violations in Professional-Client Relationships
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Sex in the Forbidden Zone
ASIN: 0275950298 |
Book Description
For generations, untold numbers of women suffered the silent horror of being sexually exploited by respected professional men whom society deemed above reproach. The frightened cries of these victims fell on deaf ears. Lately, the epidemic abuse of professional power for sexual favors has secured a prominent place in America's conscience. Victimized women are now empowered to speak out as society tries to understand how and why their pillars have fallen. In this thought-provoking book, women who have been coerced into sexual liaisons by lawyers, doctors, clergymen, educators, and other professionals reveal their experiences and the toll it took on their lives. Their recollections provide fresh insight into why some women are vulnerable to exploitation and what leads these men to risk their entire livelihoods to seduce their patient, client, or confidante. What ensues is an in-depth examination of a type of relationship that begins with trust, feeds on real or imagined attraction, and often ends in emotional ruin. In Betrayal of Trust, studying the actual relationship is only the beginning. Friedman and Boumil dig deeper to educate about exploitative situations. Readers will learn about early warning signs for recognizing when a professional relationship is crossing the dangerous boundary line between professionalism and sexual abuse. On the legal front, new laws and statutes concerning sexual exploitation and malpractice are considered along with the time, financial, and emotional ramifications of lawsuits and other legal recourse. Victims are taken step-by-step through the long psychological healing process that leads from anger, shame, and guilt to vindication, resolution, and recovery. Related issues such as mutual consent and the ethics of sexual relationships between a man and woman after termination of their professional relationship are also discussed. The book not only sheds light on the misuse of power in professional relationships. It performs a valuable public service by pinpointing potential targets of abuse and offering hope for the thousands of victims who need to know why it happened to them and how they can pick up the pieces.
Customer Reviews:
A Good Discussion of a much ignored issue........1999-07-22
As a victim of pediatric doctor-patient sexual abuse, I'm always glad to see this covert issue discussed. However, this book, did not provide enough information to help in my case. Of the few texts I've discovered of this issue, abusive mental health professionals are explored more often than doctors who give physical exams. The sections dealing with abusive mental health professionals and clergy are excellent. However, Betrayl of Trust could have discussed abuse within other doctor-patient relationships more thoroughly. Issues such as appropriate, feasible ways of seeking legal retaliation (which in my experience is none), problems of limitation statutes, and the dangerous possibility of posting the medical abuser's name on the world wide web are neglected. Though the book did not provide much useful information for me, I give four stars to the authors for having the courage to write on these important matters.
A complex subject in an organized, easy to understand format.......1996-09-23
Sexual exploitation is a subject that is difficult to understand for many, yet is one that needs to be discussed in both the professional and general public areas. the authors outlined the topic and explained in detail an easy to follow approach covering the issues in each segment with detail. A guide that both the client and professional will find a great deal of information in
Book Description
Jim Miller is famous for giving not just good service but legendary service. This is one of the reasons his company's sales have gone from $50,000 to $150,000,000 in twenty-five years. As founder and CEO of Miller Business Systems, he has built a reputation for being willing and able to do anything for his customers. But he is not just customer-oriented: He knows how to motivate his employees, and his upbeat, deeply personal approach to business is detailed in The Corporate Coach. Developed over twenty-five years of experience, Miller likens managing a company to coaching a team by joining customers and employees in a common cause. He believes in empowering people at every level of a company, in giving opportunities to develop, improve, and be creative, rather than languishing on the bench. Filled with anecdotes, specific "do this/don't do that" advice, and, above all, an attitude that is refreshing and inspiring, The Corporate Coach is essential reading for anyone who serves or manages people.
Customer Reviews:
About the Book- from the Publisher and Editorial Reviews..........2004-11-11
Corporate Coach
ANNOTATION
The founder and CEO of Miller Business Systems, who's built a solid reputation for going all-out for the customer and creating an upbeat, personable environment that keeps employees happy, loyal, and productive, presents a revolutionary work in which he likens managing a company to coaching a team by joining customers and employees in a common cause.
FROM THE PUBLISHER
Jim Miller's bestselling book provides a revolutionary approach to team management and customer service that has helped his own company's sales rise from $50,000 to $150 million.
FROM THE CRITICS
Library Journal
The founder of Miller Business Systems, an office supply company, presents his principles of customer focus that have enhanced his company's success. Through analogies, Miller relates his leadership concepts to sports teams, which will surely appeal to executives with annual box seats! All the current good ideas on serving customers, such as hiring customer-oriented employees, focusing internal processes on serving customers, constant systems redesign based on customer feedback, and long-term relationships with customers can be found in this program, read by the author. Although Miller's ideas are soundly rooted in the extensive literature in this genre, he offers little new information. Also, with the significant problems inherent in today's professional sports business, his attempt to relate complex team-based organizational success to successful athletic teams is outdated. Invest instead in the more substantial work from Ron Zemke (Working with Jerks, S. & S. Audio, 1989).-Dale Farris, Groves, Tex.
BookList - Barbara Jacobs
Another business book filled with sports metaphors? Yes and no, because Miller (helped by coauthor Brown) does have a story to tell. And when the subject is teamwork, the language of the playing fields is appropriate--though admittedly overused. In anecdotal fashion, he relates and demonstrates how working in teams solves all potential employer issues: customer service, creativity, quality, sales, problem solving, and employee loyalty. What's more, the advice proferred is specific and complete with samples--e.g., don't separate work from home; reward frequently; watch body language and rely on gut instincts when hiring; and involve employees in strategy as well as service. After this easy, non-high-falutin' read, those who didn't understand the power of working (and playing) together will grasp it; those managers who already practice teamwork just might find they've honed their skills.
Management is not a place for a dictator........2000-12-02
The Corporate Coach is a good book for all would-be and new managers. The book reinforces the idea that a manager is not so much a boss as a supporter of his employees. Every company should hope that each manager understands he has employees entrusted to him and he must be able to maximize their effectiveness. To do this, the manager must be able to be a supporter, a cheerleader and a corrector of problems in an atmosphere that is positive. The Corporate Coach explains all of this from the know-how of someone who has done it and proven it's success. I give it to all my new managers to read.
A "how-to" on building a customer oriented team........1999-08-07
This book focuses on serving customers as the customer wants to be served not as the service provider wants to serve. The "Coach's Checklists" at the end of each chapter are each worth the price of the book. This book drives home the point that the ONLY difference between a business and sports team is the field they play on.
Useful, Common Sense Tips For Providing Customer Service.......1998-06-26
An excellent case study of a company dedicated to customer service. If you want to retain and add customers, and retain high-quality service people who know the value of your customers and the true value of team-work, this book is a must-read.
Average customer rating:
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Employee Relations in the Public Services: Themes and Issues (Routledge Studies in Employment Relations)
Susan Corby
Manufacturer: Routledge
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ASIN: 0415174457 |
Book Description
Tracing the main developments in the public sector since 1979, this book includes issues such as the rise of Thatcherism, decentralization, contracting out, quality and flexibility, and equal opportunity.
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