Organizational Behavior: Foundations, Reality and Challenges (with InfoTrac®)

Book Description

Organizational Behavior provides the essential knowledge base and skill set so that future managers can harness the power of employees and teams to successfully navigate the changing world of work. Organizational behavior is the study of individual behavior and group dynamics in organizational settings. It focuses on timeless topics like motivation, leadership, teamwork, and communication. The text presents the opportunity to know concepts, ideas, and theories, and to practice skills, abilities, and behaviors to enhance the management of human behavior at work. To make the book more relevant to the learner, we have enhanced and further integrated the subtitle Foundations, Realities, Challenges into the theme in the 5th edition. The reader will see the tie to the subtitle with new feature titles: Foundations (new title: Science), Realities (new title: The Real World), and Challenges (new title: You) that have a more contemporary and personal feel. This theme will be integrated throughout the text and supplements making a true integrated learning package. In this new edition, six new focus companies have been selected. The authors use the focus companies so that learners can see how one company responds to different organizational situations. The focus companies are a variety of company types, for example, Whole Foods, Pixar, and Canine Companions. The authors also make sure to integrate four organizational behavior key themes into each chapter. These supporting themes are globalization, diversity, technology, and ethics. Sub-themes are designed to arm future managers with the tools they need to meet organizational challenges.

Customer Reviews:

Good Stuff.......2005-10-01

I am using this textbook for an MBA course. I had already started the class when I ordered the book, but I received my book in enough time where I was not left behind. I appreciate the prompt service. Thanks:-)

Foundations of Human Resource Development

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A classic in the field
A must-have for every trainer's library.

Foundations of Human Resource Development
Richard A. Swanson , and Elwood F. Holton III
Manufacturer: Berrett-Koehler Publishers
ProductGroup: Book
Binding: Hardcover

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ASIN: 1576750752

Book Description

Foundations of Human Resource Development is a careful presentation of the basic theory and practice of human resource development (HRD). The book clearly frames and explains HRD in a manner that is useful for beginners and experts. Working definitions and core values derived from the history of HRD and its present challenges are presented.

Customer Reviews:

A classic in the field.......2002-01-11

Although it has a long and rich history, HRD has emerged only recently as a distinct discipline and field of practice. This book provides an review and synthesis of how many fields (psychology, economics, systems theory, and others) have contributed to the development of HRD. In so doing it details how these fields, along with a growing body of research, have contributed to the development of the theoretical and philosophical foundations and HRDs emergence as a unique discipline. This is not a quick "how-to" book but rather a scholarly examination of the core beliefs, values, worldview, and principles that are the framework for HRD. It will be of primary interest to academics, scholars, and researchers. It also offers reflective practitioners the opportunity to re-examine the beliefs, values, and approaches that guide their work. The book is logically organized, well written, and replete with diagrams, models, and graphics that illustrate and clarify key concepts. Sure to become a classic text and reference, I highly recommend it to anyone who seeks to develop a deeper understanding of Human Resource Development.

A must-have for every trainer's library........2001-11-12

I've waited 15 years for a training/HRD text to do what this text does: Give a total comprehensive view of the practice of human resource development. It's a must-have for every training professional's library.

Training Within Industry: The Foundation Of Lean

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Informative from a practical and historical perspective

Training Within Industry: The Foundation Of Lean
Donald A. Dinero
Manufacturer: Productivity Press
ProductGroup: Book
Binding: Hardcover

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The Twi Workbook: Essential Skills for Supervisors (with CD)
Toyota Talent
Creating A Lean Culture: Tools To Sustain Lean Conversions
The Toyota Way Fieldbook
Inside the Mind of Toyota: Management Principles for Enduring Growth

ASIN: 1563273071

Book Description

Training Within Industry, by Donald Dinero, explores a crucial piece of a Lean initiative that has been overlooked throughout U.S. industry. The Training Within Industry (TWI) program — developed by the United States during World War II — has been used by Toyota for decades! This powerful program standardizes training processes and assists front-line supervisors in teaching new operations to workers quickly and effectively.

Dinero completely explores the history and application of the four modules that compose TWI:Job Instruction — in which employees are trained to perform their tasks as quickly as they are capable with minimal waste; Job Methods — in which employees are taught how to improve their processes using existing resources; Job Relations — in which personnel problems are solved in an analytical, non-emotional manner so that employees are focused on a stated objective; and Program Development — in which robust training plans are developed to meet the particular needs of a specific plant.

Readers of Training Within Industry will see that standardized work imparts measurable continuous improvement because it sets a baseline. It establishes a framework for efficiency and innovation.

In addition, the book includes a CD containing the text of original TWI bulletins issued by the U.S. government in the 1940s.

Unique and Compelling Features and Benefits: Provides a key to successfully implementing Lean Thinking Provides basic knowledge without any non-valued added material Applies to all positions in all industries Time tested - has been used for over sixty years and is still successful

Customer Reviews:

Informative from a practical and historical perspective.......2006-04-27

This is a great book. As a history buff it has something for you, as the author does a great job of uncovering the creation and evolution of the TWI Program--developed by government and industry in the United States during WWII. As a lean manufacturing leader, the author also does a great service by explaining TWI--particularly the 3 "J" programs and how they can benefit industry today. The CD is nice, only wish it had the full TWI book text, not just the bulletins. That's the only thing keeping it from 5 stars.

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Empowerment Evaluation Need Empowerment

Foundations of Empowerment Evaluation
David M. Fetterman
Manufacturer: Sage Publications, Inc
ProductGroup: Book
Binding: Paperback

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Empowerment Evaluation Principles in Practice
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Major Trends and Issues in Early Childhood Education: Challenges, Controversies, and Insights (Early Childhood Education, 88)

ASIN: 080395669X

Book Description

"This timely addition to a new genre of evaluation methodology eschews the objectivity of an external evaluation in favor of internal value-driven assessments that advance the goal of self-improvement through self-determination. Fetterman offers down-to-earth, clearly written descriptions and explanations of an approach that reconciles the contingencies of organizational practice with the standards and principles of evaluation accountability. He adroitly bridges the gap between the subjectivity of self-evaluation and the objectivity of external evaluation by showing with case examples and detailed methods, forms, and narrative why empowerment evaluation extends the reach of standard evaluation practice."

--Dennis Mithaug, Teacher’s College, Columbia University

What is empowerment evaluation? When is it the most appropriate approach to use in an evaluation? How can it best be implemented? Aimed at demystifying empowerment evaluation, the book shows readers when to use this form of evaluation and how to more effectively use its three steps (developing a mission statement; taking stock by identifying and prioritizing the most significant program activities; and, charting a course for future strategies to accomplish program goals). Fetterman also illustrates the steps with four case examples, ranging from hospital to educational settings. In addition, he covers: how to use empowerment evaluation to meet the standards developed by the Joint Committee on Standards for Educational Evaluation; the caveats and concerns about the use of empowerment evaluation; the relationship between collaborative, participatory, stakeholder, and utilization-focused evaluation with empowerment evaluation; the role of the Internet in disseminating empowerment evaluation; and, an analysis of the strengths, weaknesses, and conditions of empowerment evaluation. This book will guide evaluators exploration of their roles as coaches, facilitators and advocates as well as enable them to more effectively use this innovative evaluation technique.

Customer Reviews:

Empowerment Evaluation Need Empowerment.......2001-05-10

As a social worker committed to empowerment of oppressed peoples, I come to David Fetterman's "Foundations of empowerment evaluation" favorably predisposed. This favorable disposition is reinforced when Fetterman writes that empowerment evaluation has usually "focused on traditionally disenfranchised, oppressed, and economically impoverished populations" (p. 114). He could just as well be talking about the focus of social work practice.

I also bring to Fetterman's book a growing discomfort with traditional, empiricist research and program evaluation. My colleagues have been working for several years with different Native American tribes and have learned first-hand why research is so often considered a dirty word in Indain Country. At best, positivist research and evaluation are usually irrelevant to the experience and concerns of Native peoples, at worst it contributes to their continued subjugation by reinforcing negative stereotypes. I therefore come to Fetterman's book with a keen interest in research and evaluation which in itself is a benefit to the participants.

Empowerment evaluation, as articulated by Fetterman, is located within "the larger context of emancipatory research" (Fetterman, 2001, p. 110) and specifically action research. Empowerment evaluation differs from action research, however, because it is "explicitly driven by the concept of self-determination" and collaboration at every level of the agency, program, or community being evaluated (p. 11). Within that framework, empowerment evaluation helps people analyze their programs using self-evaluation and self-reflection. In contrast with some program assessments conducted by outside evaluators, empowerment evaluation is not an endpoint but in integral part of program development and improvement (p. 3). As a result, empowerment evaluation "ideally helps organizations internalize evaluation principles and practices, making evaluation an integral part of program planning" (p. 35). Not surprisingly, Fetterman equates using empowerment evaluation with teaching participants to fish.

The methodology of empowerment evaluation is deceptively simple. First, gather everyone involved in the program together, from clients to workers, to administrators, to funders. The empowerment evaluator then acts as a coach or facilitator, who leads the group through three activities: 1) explicate the mission of vision of the program; 2) take stock of each program activity, rating how well each is doing; and 3) plan for the future by setting goals, strategies for reaching the goals, and documentation to be used to track progress. Because empowerment evaluation is ideally an ongoing process, the first time through these steps forms the baseline for monitoring future progress.

Methodologically, the obvious potential weakness of empowerment evaluation is the possibility of generating self-serving, `sugar-coated' results (p. 5-6). "An outside evaluator charged with monitoring the progress can help keep the effort credible, useful, and on track, providing additional rigor, reality checks, and quality controls throughout the evaluation" (Fetterman, 2001, p. 6). This task is operationalized during the ranking phase, for example, when the empowerment evaluator questions each individual's ranking of each activity, asking for specific documentation of why the rating is no higher and no lower than they have indicated. Additional rigor is gained, according to Fetterman, by indicating that people can change their ratings at any time. Mostly, however, Fetterman argues that trustworthiness flows from the nature of the group (the insistence on democratic participation of clients, workers, and administrators), and the group process itself which he claims comes to conclusions which are more realistic than the conclusions of external evaluators (pp. 32-33).

Unfortunately Fetterman's organization and writing of this volume does little to support his claim that empowerment evaluation is rigorous and inherently trustworthy. In terms of organization, note that the two quotes I used to locate empowerment evaluation within research and evaluation traditions were separated by 100 pages. Repeatedly, ideas and concepts are partially developed in one place, only to be modified or more fully defined/described much later. In many ways, this review has made Fetterman's book more comprehensible than it is. For example, I stated previously that when participants rank program activities they must provide documentation. Fetterman, however, discusses ranking on page 29, but waits 60 pages (almost half the book) to mention that "documentation is always required to support a high or low rating about a program assessment, and is scrutinized." (p. 93).

In addition, Fetterman's writing often confuses or obscures important points. The trustworthiness of empowerment evaluation rests in large part on including the perspective of every stakeholder and participant in the program, from clients to administrators. Fetterman, unfortunately, uses the term program participants variously, mostly to refer to paid employees, but occasionally also to include clients (e.g. pp. 3, 34, &146). As a result we are never sure who he is talking about participating in what aspect of the evaluation. Similarly, Fetterman refers to "outside evaluators" both as the `coaches' who help participants throughout the process and, in other places, as people not otherwise involved in any aspect of the evaluation. Consequently when Fetterman writes that "An outside evaluator charged ... can help keep the effort credible, useful, and on track" (2001, p. 6), I have no idea who is responsible for this crucial methodological function.

Finally, Fetterman states that the trustworthiness and utility of empowerment evaluation flow, in large measure, from use of baseline data and repeated empowerment evaluation sessions. Though Fetterman devotes more than a third of his book to case examples, every one of those examples is of an initial evaluation, never a follow-up session. Because Fetterman (belatedly) admits that empowerment evaluation "takes more time than most traditional evaluations (p. 145), I am left wondering if follow up is ever conducted.

The disorganization of the book unfortunately contributes to an impression that empowerment evaluation is methodologically less rigorous than I believe it really is. Fetterman thus undermines the very evaluation methodology which he passionately believes in and espouses.

Work Motivation: History, Theory, Research, and Practice (Foundations for Organizational Science)
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Work Motivation: History, Theory, Research, and Practice (Foundations for Organizational Science)
Gary P. Latham
Manufacturer: Sage Publications, Inc
ProductGroup: Book
Binding: Paperback

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ASIN: 0761920188

Book Description

Work Motivation: History, Theory, Research, and Practice provides unique behavioral science frameworks for motivating employees in organizational settings. Drawing upon his experiences as a staff psychologist and consultant to organizations, author Gary Latham has written this book in a “mentor voice” that is highly personal and rich in examples, including enduring influences of mentors on researchers in the field.

Key Features

Includes anecdotes about and from the major thought leaders in the field of motivation: Personal insights from and about leading personalities in the field of motivation such as Bandura, Frese, Hough, Judge, Kanfer, Lawler, Locke, Pinder, Rousseau, and Vroom make the material come alive. Behind-the-scenes accounts of research and the researchers who conducted studies in North America, Africa, Asia, Australia, and Europe are addressed.
Offers a chronological review of the research on and theories of motivation in the workplace: Written in a meaningful and memorable style, a comprehensive treatment of work motivation is given from the end of the 19th century to the present.
Provides a taxonomy for the study and practice of motivation: The book explains how and why to take into account a person’s needs, values, work setting, goals, moods, and emotions. Controversies of theoretical and practical significance such as the importance of money, the relationship between job satisfaction and job performance, and the distinction between intrinsic and extrinsic motivation are captured and resolved.

Intended Audience:This is an excellent text for advanced undergraduate and graduate students studying work motivation in the departments of Industrial/Organizational Psychology, Organizational Behavior, and Human Resource Management.

Talk to the author! http://www.rotman.utoronto.ca/facbios/viewFac.asp?facultyID=latham

Functional Job Analysis: A Foundation for Human Resources Management (Applied Psychology Series)

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Functional Job Analysis: A Foundation for Human Resources Management (Applied Psychology Series)
Sidney A. Fine , and Steven F. Cronshaw
Manufacturer: Lawrence Erlbaum
ProductGroup: Book
Binding: Hardcover

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Benchmark Tasks for Job Analysis: A Guide for Functional Job Analysis (fja) Scales (Fja Scales)

ASIN: 0805812741

Book Description

This book was written to address the need for timely, thorough, practical, and defensible job analysis for HR managers. Under continuing development over the past 50 years, Functional Job Analysis (FJA) is acknowledged by major texts in HR and industrial/organizational psychology as one of the premier methods of job analysis used by leading-edge organizations in the private and public sectors. It is unique among job analysis methods in having its own in-depth theoretical grounding within a systems framework. In addition to providing a methodology for analyzing jobs, it offers a rich model and vocabulary for communicating about the competencies (skills) contributing to work success and about the design of the work organization through which those competencies are expressed. br br FJA is the right theory and methodology for future work in an increasingly competitive global economy. This book is the authoritative source describing how FJA can encourage and support an ongoing dialogue between workers and management as they jointly pursue total quality, worker growth, and organization performance. It is a flexible tool, fully recognizing the rapid changes impacting today's organizations. It is a comprehensive tool, leading to an in-depth understanding of work, its results, and its improvement in a unique organization context. It is a humane tool, viewing workers in light of their full potential and capacity for positive growth. With FJA, workers and managers can work more constructively together in a wholesome and productive work relationship. br

Exploring Positive Relationships at Work: Building a Theoretical and Research Foundation (Lea's Organization and Management)

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A great start...

Exploring Positive Relationships at Work: Building a Theoretical and Research Foundation (Lea's Organization and Management)

Manufacturer: Lawrence Erlbaum
ProductGroup: Book
Binding: Paperback

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Positive Organizational Scholarship: Foundations of a New Discipline
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Go Put Your Strengths to Work: 6 Powerful Steps to Achieve Outstanding Performance

ASIN: 0805853898

Book Description

This edited volume brings together a select group of leading organizational scholars for the purpose of developing a foundation-setting book on positive relationships at work. Positive Relationships at Work (PRW) is a rich new interdisciplinary domain of inquiry that focuses on the generative processes, relational mechanisms and outcomes associated with positive relationships between people at work. This volume builds a solid foundation for this promising new area of scholarly inquiry and offers a multidisciplinary exploration of how relationships at work become a source of growth, vitality, learning and generative states of human and collective flourishing. A unique feature of the book is the use of a connecting commentator chapter at the end of each section. The Commentator Chapters, written by preeminent scholars, uncover and discuss integrative themes that emerge within sections.

The editors approach the topic from multiple levels, each level providing critical, valuable insights into the dynamic process underlying positive relationships at work. These levels are arranged in five parts:
* an introduction to positive relationships at work;
* Individuals and Dyads;
* Groups and Communities;
* Organizations & Organizing; and
* a conclusion that offers an engaging invitation and multi-level map for guiding future research.

This volume will appeal to academics and practitioners, as well as scholars and graduate students in organizational psychology, management, human resources, and inter-personal communications.

Customer Reviews:

A great start..........2007-05-07

Dutton and Ragin's edited book brings together top scholars to explore the positive side of relationships at work. All the chapters involve and prod the reader to new areas of studying relationships. It also gives a glimpse into the rich personal relationship literature. Organizational scholars will reap much if they integrate the personal relationship literature in their work.

Excellence in Nonprofit Leadership, Video Set (includes Workbook, Facilitator's Guide and Video) (J-B Leader to Leader Institute/PF Drucker Foundation)

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Excellence in Nonprofit Leadership, Video Set (includes Workbook, Facilitator's Guide and Video) (J-B Leader to Leader Institute/PF Drucker Foundation)
Peter F. Drucker Foundation for Nonprofit Management , Max De Pree , and Frances Hesselbein
Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Paperback

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ASIN: 0787944963

Book Description

Craft a unique learning experience and help your group to work through the modules in the Excellence in Nonprofit Leadership video. Excellence in Nonprofit Leadership provides insight, inspiration, and practical tools for nonprofit leaders who want to make a difference in their organizations and communities.

The facilitator's guide takes you through each of the twenty-minute modules contained on the video:

Lessons in Leadership, featuring Peter F. Drucker, helps both board and staff explore leadership attributes and think about ways to strengthen leadership skills.
Identifying the Needs of Followers, featuring Max De Pree and Michele Hunt, helps leaders--new and experienced--understand their relationships with followers and what their followers need to achieve top performance.
Leading Through Mission, featuring Frances Hesselbein, reveals the importance of revisiting the organization's mission and offers insight on how to better manage for the mission.

It shows you how to use one, two, or all three of the modules to guide a learning and discussion program for the leaders in your organization or community. Along with the participants' workbook, the facilitator's guide contains all the materials you need to get the most out of the video presentations and to extract the key learnings. Each module can be tailored to fit your group's needs, size, and the time available.

Hesselbein on Leadership (J-B Leader to Leader Institute/PF Drucker Foundation)
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"To be or not to be, that is the question"

Excellent guide to leadership principles

Managing in a world that is round . . .

Class shows

One of this Centurys Greatest Thought Leaders

Hesselbein on Leadership (J-B Leader to Leader Institute/PF Drucker Foundation)
Frances Hesselbein
Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Hardcover

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The Leader of the Future 2: Visions, Strategies, and Practices for the New Era (J-B Leader to Leader Institute/PF Drucker Foundation)

ASIN: 0787963925

Amazon.com

Frances Hesselbein's views on leadership have attracted fans since the one-time Johnstown, Pennsylvania, troop leader became CEO of Girl Scouts of the USA in 1976 and turned that venerable but struggling organization around. Now in Hesselbein on Leadership the current chairman and founding president of the Drucker Foundation has compiled 19 essays that lay out the philosophy she honed during those experiences and in years since--a philosophy that today draws more admirers than ever, such as Jim Collins, who wrote the book's foreword. In a disarmingly simple manner, Hesselbein offers her underlying definition of the topic at hand ("leadership is a matter of how to be, not how to do it") and spells out nuances and specifics that those atop any private, public or nonprofit organization would do well to absorb. Throughout the book she shows how character determines performance, how a willingness to innovate and a desire to make a difference regularly bring results, and how the best leaders actually turn a vision into the spark needed to ignite their enterprise. There is plenty of pragmatic advice here amidst the theoretical, and in light of Hesselbein's wealth of provocative yet practical insights, the only complaint may be that this collection is a little on the slim side. --Howard Rothman

Book Description

The woman BusinessWeek called the "grande dame of American management" shares her vision of leadership

Frances Hesselbein rose from a volunteer troop leader to become CEO of the Girl Scouts of the USA. During her tenure Hesselbein transformed the Girl Scouts and created one of the most vibrant and recognized organizations in the world. In the course of her brilliant career, she was recognized by Fortune magazine as the "Best Nonprofit Manager in America" and was awarded the Presidential Medal of Freedom. Now, for the first time, Frances Hesselbein has collected her most incisive and stirring writings on the topic of leadership in one compelling book. The book affirms Hesselbein's specific leadership principles that will give readers the inspiration to go forth and become exemplary leaders. It is also filled with the practical knowledge readers need so they can make a difference every day. These gems of leadership wisdom include Hesselbein's thoughts on innovation, change, diversity, and what it means to be a woman leader. At the heart of the book is Hesselbein's belief that leadership is about character-a question of how to be, not how to do it. Hailed by Warren Bennis, Peter Senge, Jim Collins, Peter Drucker, and others as one of the most innovative and inspired leaders today, Frances Hesselbein gives readers a star to steer by. Hesselbein on Leadership will engage, energize, and motivate readers to do their best and be their best.

Frances Hesselbein (New York, NY) is the Chairman of the Peter F. Drucker Foundation for Nonprofit Management and Editor in Chief of Leader to Leader, the premier leadership journal. She is a recipient of the Presidential Medal of Freedom and the coeditor of numerous books on leadership including The Leader of the Future (Jossey-Bass: 0-7879-5204-4) and The Organization of the Future, The Community of the Future (Jossey-Bass: 0-7879-5203-6).

Customer Reviews:

"To be or not to be, that is the question".......2007-09-19

Frances Hesselbein is currently editor-in-chief of Leader to Leader quarterly. Previously, she served as CEO of the Girls Scouts of the USA and then as chairman and founding president of the Leader to Leader Institute, formerly the Peter F. Drucker Foundation for Nonprofit Management. Her published works include this book as well as The Leader of the Future, co-edited with Marshall Goldsmith and Richard Beckhard; The Leader of the Future 2, co-edited with Goldsmith; and Be*Know*Do (an adaptation of the U.S. Army's leadership manual) to which she and General Eric K. Shinseki (USA Ret.) co-wrote the Introduction.

In his Foreword to this book, Jim Collins observes that Frances Hesselbein "grasped a central paradox of change: the organizations that best adapt to a changing world first and foremost know what should [begin italics] not [end italics] change. They have a foxed anchor of guiding principles around which they can more easily change everything else. They know the difference between what is truly sacred and what is not, between what should not change and what should always be open for change, between `what we stand for' and `how we do things'...Equally important, she exercised the discipline to say no to opportunities that did not fit the central mission." This brief excerpt from an uncommonly insightful analysis of Hesselbein's numerous and substantial contributions to knowledge leadership help to prepare the reader for the 19 essays that follow in which Hesselbein shares what she has learned about leadership that understands the importance of knowing that leaderships is much less about what one does, and much more about who one is.

The essays originally appeared over a period of three years, 1999-2002. After re-reading them, Hasselbein observes, "I found that I believe even more passionately in the whys [of leadership]: the values, the principles, the beliefs that define who we are, what we believe, what we do, and how we work with others, our fellow travelers on a shared journey to leadership in an uncertain world." In this volume, of all the challenges that CEOs face, she identifies those that have little to do with managing the enterprise's tangible assets (important though as they obviously are) and everything to do with monitoring the quality of leadership, the work force, and relationships.

More specifically, the "`how to be' leader knows that people are the organization's greatest asset and in word, behavior, and in relationships she or he demonstrates this powerful philosophy...builds dispersed and diverse leadership - distributing leadership to the outmost edges of the circle to unleash the power of shared responsibility...holds forth the vision of the organization's future in compelling ways that ignite the spark needed to build the inclusive enterprise...and [meanwhile] knows that listening to the customer and learning what he or she values - `digging in the field' - will be a critical component, even more so in the future than today."

My take on all this is that Hesselbein fully understands and appreciates the value of "know-how." Her key point (if I understand it) is that effective leadership can be provided only by what Bill George characterizes as "authentic" people: those who consistently demonstrate the values, the principles, the beliefs that define who they are, what they believe, what they do, and how they work with others. As George describes them, they demonstrate "the highest integrity, [are] committed to building enduring organizations...have a deep sense of purpose and are true to their core values...have the courage to build their companies to meet the needs of all stakeholders, and recognize the importance of their service to society."

Both Hesselbein and George are convinced, and I wholeheartedly agree, that the greatest leaders are those who develop and then sustain authentic leadership at all levels and in all areas of the given enterprise. Moreover, they are determined to be "good citizens." As Hesselbein explains, they believe "that the community is as much their business as is the business of their enterprise. They dedicate the same commitment to this job, the same forecasting, planning, marketing, and mobilization of energy and initiative, that they dedicate to building the enterprise within the walls."

Make no mistake about it: These are formidable challenges that Hesselbein poses to those who aspire to be leaders. "All the how to's in the world won't work until the `how to be's' are defined, embraced by the leaders, and embodied in every action, every communication, every leadership moment." Indeed, she continues, there must be "leaders of character at every level, leading the organization and the community of the future." Some may view that challenge as "unrealistic." It isn't. Others may view it as "idealistic." It is...and that is the most important lesson all of us can learn, not only from what she has written but from what she has been and continues to be.

Excellent guide to leadership principles.......2007-04-09

Frances is a special and extraordinary role model who shares her insights and encourages others to reach for their maximum leadership potential. The creativity within her advice is engaging and inspirational. This is a great book for young leaders and those who are developing goals and a vision for their career and personal success.

Managing in a world that is round . . ........2002-11-26

This book was first mentioned to me at a Leadership presentation at one of the not-for profit organizations I serve, and then again a short while later at a UCI Graduate School of Management presentation by a local executive. This is a delightful small book filled with some good advice, pithy sayings and leadership insights. Hesselbein lives up to her reputation in this compendium of essays on Leadership. I rather like books of essays because often each chapter, or essay, stands on its own and can be read or re-read as the need arises.

Hesselbein writes in a clear and conversational manner that makes it easy to understand her point. But one should not be lulled into complacency while enjoying her most readable style for the insights to be shared are important and many. She points out with great understatement that "Leadership is a matter of how to be rather than how to do it." She offers as whole new way of organizing our enterprises as she explains "Managing in a World That Is Round." This book will find its best use for those managers looking for a metaphor or simple explanation to share with others in the organization such complex topics as organizational change, behavior, and interaction with the environment. It will be on my reference shelf for a long time to come.

Class shows.......2002-09-06

Frances Hesslebein is one of the world's greatest leaders. In fact, Peter Drucker (no "easy grader") said that she was the most effective executive that he had ever met.
_Hesselbein on Leadership_ is a compilation of her wonderful essays (largely from the journal "Leader to Leader").
In a world where many leaders have gone for the "quick buck", it is gratifying to hear from someone who is interested in "doing what is right".
Her writing, like her leadership, is direct, honest and to the point. Unlike some leaders who specialize in slogans, she is someone who only writes about what she believes in and is willing to live.
Her work has the unique quality of being both timeless and refreshing.

One of this Centurys Greatest Thought Leaders.......2002-08-28

Hesselbein on Leadership should be on all leaders "must read list". Frances has taken the multidementional, quantum complexity of leadership and given timely gifted guidence in language and concepts that are understood by the intellect in addtion to being rocognized by the soul.

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