Book Description
Thirty years ago, the bestselling "letter to the government" Work in America published to national acclaim, including front-page coverage in The New York Times, The Wall Street Journal, and The Washington Post. Since then, the workplace has undergone massive changes:-Women's roles in the workplace have gone from secretarial work to CEO-Outsourcing used to be just an idea; today it has dramatically affected the job market-There was a unified workplace--today there are either "Big Losers" or "Big Winners" In this groundbreaking work based on thirty years of research, these hot-button issues and many others are revealed, redefining the state of the workplace today. This is a must-have for every manager and job-holder.
Customer Reviews:
An essential book!.......2007-08-15
This is the best business book I have read in a long time. The authors do an excellent job in providing a comprehensive picture of the state of the workplace in the US today. One conclusion the authors draw is that satisfying work is a basic human need that establishes individual identity and self-respect and lends order to life.
Many important questions will be asked throughout the book. For example, if the United States wishes to continue to be the world's leading economic power, what workplace practices and public policies are required to ensure that it succeeds? The solution to this and other questions must serve both the well-being of employees and the effectiveness of their employing organizations in the belief that doing one without the other is not viable in the long run.
What follows are notes I took of this essential book:
Good work satisfies all three of the following fundamental needs (p. 8):
1. The need for the basic economic resources and security essential to lead good lives.
2. The need to do meaningful work and the opportunity to grow and develop as a person.
3. The need for supportive relationships.
Jobs satisfying the requirements of one, or even two, of the above needs may not satisfy them all. For example, a job may pay well but, at the same time, be dull and unfulfilling. A truly fascinating job may pay poorly, and a well-paying, interesting job may be overseen by an abusive supervisor. All three needs must be satisfied before most people will say they have a good job.
Research shows that satisfying the needs of Americans for good jobs is important, if not essential, for the prosperity, health and social well-being of the nation. The costs of an insufficient supply of good work include a declining standard of living, a lower quality of life, increased social conflict, and the loss of America's unique standing in the world as the leading economic power.
Researchers found the following key themes in US companies (p. 14-18):
1. The US is suffering from insufficient creation of new 'good jobs.'
2. Workers today face a wider array of choices than ever before, choices concerning what career to pursue, how much and what form of education to obtain, where to work, when to change jobs and careers, and when, or if, to retire.
3. Today, most companies put the needs of shareholders above the needs of workers.
4. There in now increased tension between work and family life. Among lower-paid workers, the cause of this tension is that two parents increasingly need to work long hours to make ends meet.
5. The primary and secondary educational system in the United States is failing to provide the skills millions of workers need to escape minimum-wage and dead-end employment.
6. In terms of real wages, executives and technically skilled workers have fared spectacularly in recent years, and college graduates, in general, have fared well relative to the rest of the labor force. At the same time, the relative wages of blue-collar workers have lagged significantly behind their better-educated and white-collar peers, and low-skilled workers have fared disastrously relative to other Americans.
7. Almost all young, educated people today expect to work for multiple employers, to move back and forth between work and education and between work and family responsibilities, and, perhaps, never to retire.
8. The high and growing costs of health insurance are driving countless business decisions, causing companies and industries to be unprofitable, putting American exporters at competitive disadvantages in world markets, discouraging the creation of jobs and leading to the export of others.
9. Current workplace practices, such as the use of contingent and part-time workers, preferences for younger over older workers, underfunding of training, growing gaps between the salaries and benefits of executives and average employees, and a 24/7 working environment, appear to be having negative effects on worker turnover, motivation, loyalty and job satisfaction.
Throughout the 1980s and into the 1990s, most U.S. manufacturing companies--and many service providers, as well--adopted or experimented with self-managing work teams to cut payroll costs and/or to enrich jobs. In most cases, such efforts led to increased employee motivation and to lower levels of turnover, absenteeism and stress-related illness. When managers give workers authority over their work and then reward them for doing the right thing, they address basic human needs for recognition, control and belonging, needs that are more important determinants of employee morale and performance than are the physical conditions of work. Particularly when people work together--as opposed to being separate cogs in a machine--social bonds are formed that lead to cooperation and a desire to help each other succeed (p. 46-47).
Recent studies show that the leading causes of absenteeism in the United States today are family-related, and that one out of six people who fail to show up for work offer stress as the reason. Studies show that social support can moderate elevated blood pressure, and that socially supportive workplaces tend to be the healthiest for most workers.
Since the 1970s, there has been a major increase in employee stock ownership. Employee-owners are more inclined to exhibit positive behavior on the job, to stay with a company as a result of their equity interest, and to pay more attention to its financial performance, all of which are positive behaviors from a company's point of view (p. 119). The plus side of employee-ownership of stock is that it often increases the likelihood that workers can influence how their company operates. On the negative side, their jobs depend on the continuing success of their employing company (p. 120).
The workplace always has been where people meet, converse, connect, and form friendships. Indeed, relationships at work are the most meaningful ones for most adult Americans outside their families (p. 133).
All managers and business owners should read this book.
Informative - But Not for Everyone.......2007-03-29
In 1974, Louis 'Studs' Terkel interviewed 130 working men and women about the realities of employment in America. His book, entitled "Working," was based on a study authored by O'Toole and Lawler, called "Work in America." This long-awaited follow-up to both popular works chronicles the multitude of workplace changes during the past 30 years. Touching on compensation, training and work/life balance, among others, these authors examine future workplace scenarios for workers and companies.
It's an academic yet fairly comprehensive approach to a subject that every businesswoman should understand. So, while not for everyone, I found this book to be extremely informative.
An important and thoroughly researched book.......2007-01-13
In 1972-73, a survey was conducted to examine working conditions throughout the United States. THE NEW AMERICAN WORKPLACE brings that survey to the 21st century, examining all aspects of work and the American worker in today's global economy. In many industries, we were the international leader in the 1970s and 1980s, whereas now there is serious competition from many European and Asian countries.
In the era of human capital, employee involvement, along with self-managing work teams, employee stock ownership, high worker-satisfaction levels and job enrichment are concepts that now drive many American businesses. "Americans today feel that they have more freedom and opportunities to learn on the job, and to do more meaningful work than they did in the 1970's." The work Americans do now tends to be more "enriched, challenging, and controlled by employees."
Broken into five parts --- the introduction, Changes in the American Workplace, Consequences for the American Worker, Choices and Future Directions, and Conclusions --- THE NEW AMERICAN WORKPLACE examines the cultural, economic and global attitudes in America's work environment today.
Employee benefit costs have risen to a staggering 42% of payroll costs. The costs of jobs held by employees versus contract workers, independent contractors, outsourced and temporary workers must be a factor in the cost of a company's product or service. New employment contracts and performance-based compensation with the growth-in-knowledge work equals skill-based pay. Careers, work/life balance, employment-based legislation (such as the Family and Medical Leave Act of 1993), workplace health and safety, and stress are examined in detail, as well as job and life satisfaction.
Performance pressures sometimes lead to ethical dilemmas at work. "Given the changes in the nature of organizations, work, and reward systems...it is hardly surprising that Americans feel they have to work harder and faster." Union membership fell to 12% in the American workforce, as team environments and total quality initiatives gave workers more freedom, autonomy and voice in the work they do. "If unions improve their products and more effectively address the real concerns of workers in the future, they might be able to regain some of their lost membership and the strength of their voice, but to do so they will need to rethink their positions and roles relating to such issues as education and training the individualization of work relationships, and, especially, cooperation, with regards to improving business performance."
Other areas of concern include worker training as it relates to transferable skills, the lack of equity between large corporation CEOs and their minimum-wage workers, average executive compensation versus the performance and profit of the company, a sense of community in the workplace, the movement to understand and communicate ethics in the workplace, the economic impact of employee behavior on organizational performance, and public policy.
This is an extremely thorough sociological study of the American worker within the construct of the American workplace and the pressures to excel globally, balanced against the American economy. I urge anyone with a managerial role in business today not only to read this important book but to live its message.
--- Reviewed by Marge Fletcher
Great service.......2006-10-30
The product was all I expected it would be. I am very satisfied with this product.
Thanks
Important yet incomplete study of work in America.......2006-10-09
"The new American workplace" is a broad, comprehensive view of work and business in American. It is an update of a 1974 book with a similar focus, with commissioned papers and large databases contributing to the text. Topics and chapters include careers, health and safety, performance pressure, compensation, training and development and public policy. Such scope will almost automatically include some generalities that don't always apply and even some errors. As to the latter, on p. 165, the authors claim that Continental "was able to acquire U.S. Airways." I think not. As to the former, the authors claim that only low-cost suppliers "are predicated on a basic tenet of capitalist economics: the consumer is king." (p. 174). I do believe either point: "The customer is king" is not a basic tenet of capitalism and other firms, especially globally competitive firms believe in this concept and succeed globally by treating customers as kings. In fact, this phrase is relatively old and foreign; firms have been treating customers well for years. They tend to survive and to thrive in a competitive, global economy.
O'Toole and Lawler generate eleven broad characterizations (listed in full in another review) of the American workplace over the last twenty-five years and categorize firms in one of three clusters: Low-cost (LC), global competitors (GC) or high involvement (HI). The eleven themes (pp. 15-18) include the widely popular yet controversial loss of good jobs complaint ("insufficient creation of new `good jobs'"), work and family life tensions (not really that new), social stratification based on education (unsurprising, given the booming knowledge economy), reduced employee commitment (a two-way street if there ever was one), shortcomings in the healthcare system (without acknowledging the incredible advances in healthcare and longevity), and underutilized human capital (the reader needs to refer back to the point of social stratification based on education).
The authors clearly prefer the HIs and almost show disdain for the LCs. They cite Wal-mart employee complaints and contradictions, e.g., "I like Wal-mart...they need to fix it." (p. 174). And Wal-mart is showing signs of age and even weaknesses in their low-cost strategy, as stores such as Kohl's, Target, and Costco offer consumers more of what they really want from a store. They demonstrate that an LC like Southwest can focus on the customer yet also be committed to high-involvement policies and employees (p. 175). They recognize the need for personal responsibility for exercise and weight control (p. 178) yet they make this a corporate responsibility, e.g., "All companies can and should make an effort to educate workers about their responsibilities..." Their chapter on Public Policy (Chapter 16), which includes Education (pp. 186-194) ignores this exercise and weight admonition other than to endorse pre-natal care. They prescribe universal pre-school and small schools but ignore the power and potential of school choice. They lament the decline in state's shares of state college and university funding (p. 199), while ignoring that most of the increases in college costs have little to do with education, that financial aid continues to rise faster than tuition, and state schools sit on billions of dollars of untapped endowments while they increase tuition and enrollments at a rate that almost defies the laws of economics.
In the end, too much credit is given to broad educational initiatives rather than a close examination of enduring drivers of a country's or company's sustainable comparative advantage. Education is important and powerful but it is not the entire solution. There are important cultural, social and political issues that underscore and undermine education, issues such as demographics, ("illegal") immigration, and the burgeoning gambling and pornography industries. This is an important yet incomplete book.
Average customer rating:
- Excellent Book
- Nice book
- Practical side of Latin America
- Small USA based business exploring Latin America for opportunity
- Must read. Must re-read. Must recommend to others.
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Doing Business in the New Latin America: A Guide to Cultures, Practices, and Opportunities
Thomas H. Becker
Manufacturer: Praeger Publishers
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Winning Strategies for the New Latin Markets
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Latin American Business Cultures
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Global Etiquette Guide to Mexico and Latin America
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Modern Latin America, Sixth Edition
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ASIN: 0275981320 |
Book Description
From Tijuana to Tierra del Fuego, Latin America is remarkably misunderstood, often viewed merely as a source of cheap labor, where corrupt politicians and drug lords run rampant. As a result, many--especially smaller--U.S. businesses are missing out on lucrative opportunities to expand their operations into this dynamic region, home to over 500 million consumers. Drawing from over 30 years of firsthand experience and research, Dr. Thomas Becker helps readers overcome these stereotypes and presents a concise and authoritative approach to conducting business in Mexico, Central America and the Caribbean, and South America. Featuring current economic, geographic, and demographic data, illustrative case examples, and scores of practical tips, the book delivers a wealth of insights for understanding market conditions, assessing competitive opportunities, and negotiating successful deals. Chapters on the history and culture of Latin America explain the context for how business relationships are established and sustained, and illustrate the profound changes that are positioning the region for renewed growth--particularly for small- and medium-sized U.S. businesses. Subsequent chapters cover the details of business practices--from choosing distribution partners and managing logistics to conducting yourself in meetings and trade shows to getting paid and protecting intellectual property. Integrating strategy and tactics, the author shows you how to separate fact from fiction and earn a passport to profit in a region that is breaking with its past.
Customer Reviews:
Excellent Book.......2007-02-18
A very interesting, well-written book. It covers both the current status of business and business needs in latin america and also the cultural aspects of doing business there. Most books cover one topic or the other. This one blends both into a good read. Gives good, practical tips on negotiation techniques, dealing with the government bureaucracy, impression mangement, marketing to latin american consumers and business leaders, etc. Makes you think of dealing with the latin american market from a whole new perspective. Buy it if you are thinking about doing business in latin america or even if you are already there.
Nice book.......2007-01-18
basically ok, it was just scratched a little bit from the outside, so it might need better packinging. brgds
Practical side of Latin America.......2006-02-24
Very useful for new business men and for future visits!
Small USA based business exploring Latin America for opportunity.......2006-01-03
Thanks to Dr. Becker for explaining in practical and action oriented detail the growth opportunities in Latin America for my small USA based company. After stumbling onto our first Mexican client, my team and I thought we better learn more about how Latin American business operates. Becker clearly highlights the economic and cultural factors that shape doing business in the region, as well as provides many "real-world" tips on how to spot opportunities, avoid pitfalls, and develop long term, profitable customers.
An excellent book that provides current market intelligence on Latin America in an easy-to-read form.
Chris Slocum
Must read. Must re-read. Must recommend to others........2005-02-01
I highly recommend this book for anyone doing business in Latin America.
I recently expanded my business into Central and South America and was desperately in need of education regarding the business practices and social customs of these new markets. I am usually more critical in my reviews, but Doing Business in the New Latin America exceeded my expectations tenfold, so please forgive my enthusiasm.
I was expecting a dry and analytical tome in the style of the two other books I had already read: Winning Strategies for the New Latin Markets and Latin America's Economy: Diversity, Trends, and Conflicts. These books were beneficial in their own way, but Doing Business in the New Latin America is in an entirely different league.
With only six chapters and 236 pages, you might think that the scope of the subject matter would be limited, but Thomas Becker has managed to cover every base by presenting only the most cogent and relevant material.
This book is written with a casual professionalism--I felt as if I were having a conversation with a well-informed friend. Topics that elsewhere are lackluster and uninspired are here presented with enthusiasm and even humor. This book was actually fun to read.
I began speed-reading the text, but quickly found so much worthy content that I finished the book word-for-word. My second time through, I marked up the pages for later reference, only to discover that I marked up almost every page so much that my business partner had to order his own copy.
The chapter: Using Cultural Literacy to Hone Your Competitive Edge (alone worth the price of the book and the investment of time) explains not only the current and relevant customs and rituals of Latins, but gives them context by explaining the origins and evolution of those customs. I found these stories to be as fascinating as they were useful.
I was horrified to learn that many of my new Latin relationships were already tainted by numerous easily-avoided faux pas and that I had missed opportunities that this book made clear to me. Still, my business has only begun to capitalize on this vast new market and the lessons I learned in this book will, I'm certain, be incredibly beneficial.
The entertaining quality of this book does not overshadow its pragmatism. There are negotiating and selling tips (that are contrary to anything you've ever learned in the U.S.), communication methods, risk avoidance strategies, management practices, and brilliant applications of old-fashioned business approaches to an entirely new market.
I particularly enjoyed the contrasts between the business styles and social norms of our two cultures, often presented in crystal-clear tabular format. I was surprised to learn, for instance, that the U.S. fascination with individualism is not well received in Latin America, where collectivism is the norm, especially among workers.
The comprehensive index makes this book an excellent reference source. A Latin associate mentioned guayabera (a style of shirt) in an e-mail referring to dress codes and I found four references to this word in the book.
I learned so much from this book that I came away feeling like an expert in Latin American business. I won't say that this is the only book you should read on the subject, but I will say that if you were only going to read one, this should be it.
Book Description
This book seeks to promote a new spiritual approach to organizational leadership that goes beyond visionary management to a new focus on the spiritual for both leader and led. Reflecting on the current crisis of meaning in America, this book takes up the search for significance in peoples' worklives--in the products they produce and in the services they offer. Recognizing that the new corporation has become the dominant community for many-- commanding most of our waking hours by providing a focus for life, a measure of personal success, and a network of personal relationships--Fairholm calls on business leaders to focus their attention on the processes of community among their stakeholders: wholeness, integrity, stewardship, and morality. Spiritual leadership is seen here as a dynamic, interactive process. Successful leadership in the new American workplace, therefore, is dependent on a recognition that leadership is a relationship, not a skill or a personal attribute. Leaders are leaders only as far as they develop relationships with their followers, relationships that help all concerned to achieve their spiritual, as well as economic and social, fulfillment.
Customer Reviews:
Can "spirituality" and "steward" replace "profit "and boss........2000-06-23
Gilbert Fairholm's book is less a path than a tight rope into a potential new world where spiritual and material values are allies. Fairholm's book clearly indicates how the meaning of work for many American managers and workers extends beyond bringing bread to the table. His target audience is therefore the managers, owners, students and heads (perhaps even stockholders) of the businesses and corporations for which they work. The thin line he walks is between the prevailing mentality of the world of business today and the world of higher values that he wishes to introduce more directly into its everyday practices and understanding.
The task is not an easy one. Fairholm's book does a fine job of laying out a vast varitey of issues and approaches a "spiritually" inclined leadership could develop into practice as well as fundemental spirtual understanding, such as business a stewardship, that would represent the conceptual foundation for building such new corporate behavior.
Fairholm's greatest problem is one of translating spiritual concerns and approaches to the language of business as spoken today. The problem is that popular "business book speak" has taken some critical concepts such as "leadership" and "vision" and so watered them down that one wonders if the words are capable any longer to convey the deeper meanings to which Fairholm is striving to related. Some words, like "profit" are noticeable avoided as almost too incompatable to deal with.
In the end this book deserves a good reading as a serious attempt to begin discussion of a major reorientation of work as we understanbd it today. To carry this cause futher, Fairholm, or others, may have to delve much deeper into the nature of not only "would be" spiritual organizations but the idea a spiritually friendly economic system as well.
It would be easy to superficailly dismiss Fairholm's book as a noble but unrealistic attempt to recast an anvil with an angel. To resist such quick dismissal it might be useful to reflect on the extent to which the United States was in fact established by execuitve personailites and men of commerce with deep spiritual commitments both personal and social. In this regards the revolution lurching behind Fairholm's facade of business talk may be less a future revolution than a call for a re-expression of an enduring if often obscured aspect of America. Fairholm book deserves reading as a first step out of the shadows of our present excessively ego based economic and managerial systems. Take the chance and walk the tight-rope with him
Book Description
No Fear Management tackles the problem of what the authors dub "Third Reich Management." You'll learn the signs of abusive management styles and how they can not only destroy the morale of a company, but how they can decrease its profits as well. Best of all, you'll learn how to drive dysfunctional management out of your company and enjoy the results of a positive work environment. No Fear Management is written for today's professionals to clearly identify what is needed to succeed in today's workplace. This book serves as a guide for the development of the people skills needed to ensure that a business is successful in the changing work environment of the future. Management styles that are dictatorial, insensitive, uncaring, and abusive cannot bring success to organizations in the interdependent global economy of the 21st century. The rules have changed in the new American workplace. This book shows you how to play today's game by today's rules.
Product Description
Thirty years ago, the bestselling letter to the government Work in America published to national acclaim, including front-page coverage in the New York Times, Wall Street Journal, and Washington Post. It sounded an alarm about worker dissatisfaction and the effects on the nation as a whole. Now, based on thirty years of research, this new book sheds light on what has changedand what hasnt. This groundbreaking work will illuminate the new critical issues, from worker demands to the new ethical rules to the revolution in culture at work.
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Glass Ceilings and Asian Americans: The New Face of Workplace Barriers: The New Face of Workplace Barriers (Critical Perspective on Asian Pacific Americans)
Deborah Woo
Manufacturer: AltaMira Press
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Binding: Textbook Binding
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ASIN: 0742503356 |
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Throughout the history of the United States, fluctuations in cultural diversity, immigration, and ethnic group status have been closely linked to shifts in the economy and labor market. Over three decades after the beginning of the civil rights movement, and in the midst of significant socioeconomic change at the end of this century, scholars search for new ways to describe the persistent roadblocks to upward mobility that women and people of color still encounter in the workforce. In "Glass Ceilings and Asian Americans", Deborah Woo analyzes current scholarship and controversies on the glass ceiling and labor market discrimination in conjunction with the specific labor histories of Asian American ethnic groups. She then presents unique, in-depth studies of two current sites-a high tech firm and higher education-to argue that a glass ceiling does in fact exist for Asian Americans, both according to quantifiable data and to Asian American workers' own perceptions of their workplace experiences. Woo's studies make an important contribution to understanding the increasingly complex and subtle interactions between ethnicity and organizational cultures in today's economic institutions and labor markets.
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America and the New Economy: How New Competitive Standards Are Radically Changing American Workplaces (Jossey Bass Business and Management Series)
Anthony Patrick Carnevale
Manufacturer: Jossey-Bass Inc Pub
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Binding: Hardcover
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ASIN: 155542371X |
Customer Reviews:
This book should be required reading for all school people........1998-10-01
The book, which is an easy read, predicts and summarizes what we see beginning to happen in our employment world today. More and more corporations are down-sizing, more people are working at part-time jobs, and out of their homes on a contractual basis, technology is booming causing us to be able to communicate more quickly with each other, and so forth. Boyette very insightfully describes the direction that our culture needs to take to prepare our students to meet the demanding employment world of the future. What is scary is that so few of us foresee, are aware of, and respond appropriately to those demands in our schools, our communities and, politically, in our nation. This book is a "must read" for anyone helping students direct their lives in preparations for the world of work.
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The Changing Landscape of Labor: American Workers and Workplaces
John T. Cumbler , and
Robert E. Weir
Manufacturer: University of Massachusetts Press
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ASIN: 087023983X |
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