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- An Exhaustive Collection of Public Personnel Issues
|
The New Public Personnel Administration
Lloyd G. Nigro ,
Felix A. Nigro , and
J. Edward Kellough
Manufacturer: Wadsworth Publishing
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Similar Items:
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Cases in Public Human Resource Management
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Public Personnel Administration: Problems and Prospects (4th Edition)
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Classics of Public Personnel Policy
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Organization Theory and Public Management
-
Classics of Organization Theory (with InfoTrac )
ASIN: 0534602398 |
Book Description
Prepare for your career in public personnel management with THE NEW PUBLIC PERSONNEL ADMINISTRATION! With coverage of public policies, law rulings, and court rulings, this text gives you a solid foundation for advanced studies in specialized areas of public personnel management. Major policy trends and debates are discussed including affirmative action, compensation and benefits, sexual harassment, workplace violence, substance and alcohol abuse, performance appraisal, and collective bargaining. Discussion questions, suggested readings, chapter appendices, informative illustrations, and examples are just a few of the tools that will help you succeed in this course.
Customer Reviews:
An Exhaustive Collection of Public Personnel Issues.......1998-01-15
I recently read this book for a Ph.D. course, I found it to be quite exhaustive in coverage. From the beginnings of the public sector and the issues of spoils and patronage to the current issues of pay for performance, sexual harrassment and current public work trends, this book covers a great deal of subjects. Perhaps the most notable is the writers' ability to combine historical personnel issues with relative theories to argue current problems and situations. The second full reading really helped to clarify the book's thoughtful issues.
Book Description
When a company decides to make a major organizational changewhether it's a new emphasis on customer service, quality management, restructuring or downsizingmanagers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.
Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:
- Conveying the message through supervisors
- Communicating face-to-face
- Making the changes relevant to each work area
In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.
Customer Reviews:
common sense communication improvements.......2007-01-18
I work as a Communications Specialist... sounds impressive, but really it is all about listening...and this book gives real world examples and steps for improving how you communicate change in your company. Perhaps I enjoy it because it supports my own theory that a chat or memo from the CEO is nice, but who is the guy/woman? really?...the immediate supervisor is the one I interact with everyday... that person is the key to clear communication and the conduit to change.
This is an easy-to-read book, presenting clear practical solutions.
Packed with Knowledge !.......2005-02-23
Nearly every CEO of a large corporation believes that words directly from his or her mouth will inspire front-line employees. Five decades of research show just the opposite, explain consultants and authors T.J. and Sandar Larkin. Their investigations emphasize the importance of communicating change through low-level supervisors, a group that has more credibility with front-line workers. They maintain that CEOs must go beyond simply telling supervisors what to do; they must also listen to these key employees and empower them by taking their suggestions seriously. The authors provide plenty of real-world examples to bolster their case. We recommend this clearly constructed argument to CEOs and to anyone charged with communicating with large numbers of employees. This engaging treatise, a classic, is ready to persuade its next crop of managers.
Good reference.......2003-11-22
My line of consulting has a lot to do with change management and communicating change so this was a good book to refer to for additional ideas and tools for the toolkit. One of the chapters that sticks out in my mind is the one that talks to how people prefer to hear certain types of messages (e.g. from their direct mananger, through an email, at an all hands meeting etc) The author uses actual data from surveys to back up his ideas which I fpund helpful - not only in helping me recommend certain vehicles for communication but also convincing others. Good resource.
A superb book.......2000-06-11
I'm an academic--a professor of corporate communication--and this is one of the few books I recommend to students in this area. Larkin bases every one of his assertions on applied research in organizational communication--very refreshing from the "I did it in my organization, so it must work in your company" perspective of most business authors. Larkin also completely shatters myths around traditional corporate communication practices (e.g. the executive should communicate directly to employees around major change areas), and bases such assertions on research in the area *plus* his own consulting experience (of which he has a great deal). My students also loved this book. If you buy one book on employee/corporate communication, this is the one.
Breath of fresh air.......1999-12-22
After years of being force-fed communications theories that didn't work, it was a real joy to see reality documented. The solutions presented are too simple to be acceptable to anyone more interested in documenting "quality" than running a business. These "rules" help: they work in practice (when was the last time you heard that about a communications theory?): and they will change your world.
Book Description
Illustrating the diversity of solutions case managers and program administrators have recently developed, Advanced Case Management provides an overview of many state-of-the-art issues. Innovations in outreach, planning, assessment, and service interventions are described, along with culturally sensitive and other alternative approaches to engaging individuals, family members and other natural supports. This skillfully written volume links practice to program description, and highlights new developments in staffing, training, system building, interprogram coordination, and resource control. Many examples are offered from work with youth, the elderly, and mental health populations, as well as other fields of service to demonstrate model approaches and case management's ability to evolve with the changing times. Students and professionals involved in the human services, clinical psychology, counseling/training/small groups, nursing, sociology, and drug and alcohol studies will find Advanced Case Management a useful and helpful guide. "A clear, well-organized, and comprehensive examination of emerging trends and new ideas regarding contemporary case management. Its well-documented chapters explore the multivaried dimensions of this reemerging arena of social work activity. I particularly valued its discussions of interagency linkages and quality assurance strategies and the focus on application of advanced case management principles to the field of aging. This book is a valuable contemporary addition to the practice literature in this area." --Esther G. Sales, University of Pittsburgh "This book represents a significant contribution to the field of case management and really does represent an advancement over more basic treatment of this vital area of human service practice. From my perspective the [book] achieves its objectives of moving beyond the fundamentals of case management to explore, examine, and analyze the themes and issues of case management as it continues to expand. It is certainly a book for the 'nineties.' "There are numerous strengths to this volume. The empirical quality of the volume offers the reader numerous references, examples, and guidelines taken from demonstration projects, model programs, and about implementing some of the key concepts. These key concepts follow from the state-of-the-art and the meta components move the volume beyond a discussion of fundamental practices which make up a lot of the content of more basic texts. "The authors use examples from several domains of case management practice cutting across target populations, service arenas, and age groups. This strikes me as increasing relevance of the text. It is useful as a core textbook in a case management course or as a supplemental text in the various core of advanced courses of different human service disciplines. The book has relevance to social work, nursing, rehabilitation, and medicine, and I will not be surprised to see it on the shelves of my university bookstore when it is adopted by these various disciplines as a text." --David P. Moxley, Wayne State University, Detroit, Michigan "Overall, I am extremely impressed by the book. It fills a crucial gap in the professional literature. I am not aware of any book like it and yet the need for such a book is abundantly clear. With deinstitutionalization moving into its final phases, case management as a practice modality is now viewed as one of the key interventions to enable severely mentally ill to adjust to living in the community and it is a type of practice that has a wide range of applicability to many client populations. This volume pulls together the state-of-the-art of case management in a clear, highly readable yet comprehensive manner. The tables and figures are excellent--I could imagine them as handouts for a training in case management--in fact the book itself could be used as a professional training manual as well as a supplement for professional practice courses." --Christina E. Newhill, University of Pittsburgh, Pennsylvania "Administrators and others experienced in case management could derive an excellent theoretical base for their practice from this book. It provides a wealth of practical ideas and information." --Sally L. Hein, Executive Director, Southern Human Resource Development Consortium for Mental Health "Various dimensions of case management are explored using numerous tables and figures, with detailed information, to enhance each chapter. New and innovative methods that are changing the traditional case management role are discussed. . . . This book is full of information that can help assess and enhance case management services. . . . The authors pull together a great deal of information very neatly. . . . The authors will also raise many questions that will challenge providers of case management services in the future. Raiff and shore offer solutions by raising issues, establishing trends, and anticipating innovative practices for future delivery of services. This is an excellent reference book with ample information for staff training, workshop presentations, and program planning. Those who manage and/or plan case management services would benefit the most from this book and the broad range of in-depth information and ideas if offers." --Peggy Brown, MS, LPC, NCGC Div. Dir., Elder Outreach Svcs., Metropolitan Inter-Faith Association, Journal of Case Mgmt. "This volume provides an excellent analysis of many aspects of practice that are relevant." --Journal of Interprofessional Care
Book Description
Redefining Financial Services explores the fundamental redefinition of the role of financial intermediaries in the new century. Combining empirical knowledge with a historical approach, the author reveals that seven centuries of advances in technology have changed the nature of financial services very little. Examining the state of financial services today in the context of the new economy's evolution, Joe DiVanna investigates what changes are happening in the financial industry, where they are occurring, how they are materializing and, more importantly, why.
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Burning Bush: A Fire History of Australia (Weyerhaeuser Environmental Book.)
Stephen J. Pyne
Manufacturer: University of Washington Press
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Binding: Paperback
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Similar Items:
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Vestal Fire: An Environmental History, Told Through Fire, of Europe and Europe's Encounter With the World (Weyerhaeuser Environmental Books)
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World Fire: The Culture of Fire on Earth (Pyne, Stephen J., Cycle of Fire.)
ASIN: 0295976772 |
Customer Reviews:
THIS BOOK IS TOO LONG!.......2001-08-13
Everything about Australia's fire history from its geologic origins to the 1983 Ash Wednesday fires can be found in this book. Perhaps a little too much. We learn about everything from the Flora and Fauna of the continent, to aboriginal fire practices, to modern fire fighting techniques. If one wishes to know about all of this, then the Burning Bush is an indespensible source. For those with more narrow interests, be weary. I bought the book to learn about the major fires that have devastated the country periodically. The accounts are there, but the first one appeared 220 pages into the book! All of the accounts combined cover only around twenty pages. Readers with similar interests will find the book to be a 400 page yawn. Pyne would have been better served to narrow his focus a bit. It's all there, but more than most other books the reader will want to refer to the index rather than slog through each page.
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Call Center Recruiting and New Hire Training
Greg Levin ,
Laurie Solomom ,
Ann Smith ,
Wanda Sitzer ,
Leslie Hansen Harp ,
Julia Mayben ,
Anita O'Hara ,
Bette Mock ,
Dan Lowe ,
Mark Craig , and
Jennifer Wilber
Manufacturer: Call Center Press
ProductGroup: Book
Binding: Paperback
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Similar Items:
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Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
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How to Become a GREAT Call Center Manager
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The Executive Guide to Call Center Metrics
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Building Call Center Culture
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Call Center Staffing: The Complete, Practical Guide to Workforce Management
ASIN: 0970950705 |
Book Description
The highest hurdle that stands before most call center managers today is the shortage of qualified agents. To help you prepare for booming call center growth and the demands of the emerging multichannel environment, Call Center Recruiting and New Hire Training compiles the best articles, ideas and tools from the monthly newsletter Call Center Management Review to give you the foundation for a forward-thinking approach to agent recruitment and new-hire training.
The increase in call center openings, low employment and intense rivalry for multiskilled agents will add up (if it doesn't already) to a management nightmare unless you have an effective recruitment and new-hire training program in place. Selected for their educational value, practicality and timeless recruiting and new-hire principles, these articles provide innovative practices, programs and strategies to get the right people with the right aptitudes and abilities in place before training commences... and then cultivate those new hires into high-performance agents equipped and ready for the challenges ahead. Paperback, 160 pages, 23 articles
Book Description
Taking its name from the infamous basement party room of a major brokerage branch near New York City, Tales from the Boom-Boom Room combines three spellbinding stories -- extreme, widespread sexual harassment and sex discrimination; legal maneuvering by Wall Street firms to deter or quietly settle sensational complaints; and multimillion-dollar class action lawsuits begun by a handful of female whistle-blowers against the two biggest brokerages in the nation.
The author, whose disclosures in the press became a rallying cry against sexual hazing at branch offices across America, takes the reader directly into a red-hot tangle of shocking allegations -- unprintable here -- and strenuous, across-the-board denials by firms and men accused. This drama's repercussions continue today, as new accusations are brought and longstanding complaints move toward the first-ever public hearings that the Boom-Boom Room case brought about.
Customer Reviews:
A Black Eye for Wall Street.......2004-11-10
I found it difficult to put this book down, and I would have given it 5 stars if the ending wasn't so weak. The end left me hanging and was a little confusing with all of the names and trials.
That said, I heard of some of the cast of characters in this book. I even worked for the same firm as one of them, and he was an arrogant guy who thinks his you know what doesn't stink.
Some of the stories in here were bizzare and almost all were well documented. Men and women should read this book to learn about Wall Street's dirty little secret. However, I am not convinced that this is a problem unique to Wall Street. I am positive that discrimination is in all industries, and it is not limited to sexual harrassment.
Packed With Knowledge!.......2004-06-16
Susan Antilla presents a powerful and startling indictment of the sexist behavior of stock brokers working for Wall Street and its offshoots, specifically Smith Barney's Shearson/American Express office in Garden City, Long Island. Women struggled to be hired, and then found that the men in charge of their careers practiced all sorts of sexual harassment and intimidation, from jokes to displays of sexual prowess, physical contact and threats of rape. As she describes, the bosses sought to bar women or trap them in low positions. While painting the broader picture, Antilla focuses on whistle blower, Pam Martens, who revealed the situation when she sued for damages. This skillfully written book reads like a fascinating novel, so graphic and dramatic that it is more like a screenplay than a report. We believe it will draw intense interest from everyone affected by this issue: female executives who face glass ceilings and harassment, male executives who must determine their own philosophies toward their female colleagues and human resource professionals who are charged with watching out for them both.
Kind of Relieving but sad.......2004-01-17
I read this book as I'm very familiar with the Brokerage Industry. I must say, while some of this is appalling, and people should never be treated poorly, it's relieving to know that there is a place where men are (were) still men. Men call each other disparaging remarks, call each other names, basically joke around and take it one step further. Unfortunately, women always want in, and it ends up ruining it for everyone. Any fun or solace we had is gone. It's a shame too, because those same women could have fun too and be "One of the guys" though fear of their lawsuits has now caused even the last bastion of men to fall. Why couldn't you just stick with Dr. Phil and leave us alone. Where can we hide from women and still be ourselves? Is there no place to go?? Even better, why can't those women just join us, rather than fight us! It would seem the last place men can work and have fun, and at the same time have women having fun with them is the Man Show, or the Howard Stern show. I'm sorry that sounds so sad, but it's our truth. Time's have changed, and while our son's will never know it, it's our own fault for caving to their whims, little by little by little. It's a women's world!
Very accurate.......2003-11-09
I was a successful broker for many years in one of Smith Barney's largest offices in the nation, and I can personally attest that the events depicted in this book, while shocking, are not exaggerations.
I would have appreciated if Antilla had consulted with some Constitutional law experts. She should have noted that the U.S. Supreme Court upheld mandatory arbitration shortly after Judge Motley upheld it in this particular lawsuit.
Antilla captures the culture of Shearson Lehman Bros. and Smith Barney with uncanny accuracy. Any investor -- male or female -- should read this book to understand some of the ways that the Wall Street good old boys network circles the wagons to protect their own.
A Case with a Twist.......2003-03-17
I'm a principal at an investment-banking firm although not a stockbroker so reading this book was a good exercise in reviewing the risks at our firm. The coverage in this book is exceptional. As discussed, investment-banking firms are ripe with potential for sexual discrimination. Partly because so many areas work on trading floors which breed a fraternity type atmosphere, partly because stock brokers tend to be fraternity/salesmen type guys, and partly because this environment has assistants, many who are women, working in close contact with these who sometimes consider themselves "masters of the universe." Confidence/cockiness is never in short supply at an investment banking firm's trading floor.
The first part of the book lays out the environment where sexual discrimination was prevalent. It's so clearly offensive that it's amazing there wasn't a larger settlement in this case. But this is where the book greatly details the unique twist in the case. The protagonist goes through two lawyers and watches as her lawyer and the opposing lawyer seem to become more in agreement than her and her lawyer. Eventually she's dropped from the settlement even though her name still appears on the class action suit. So while I thought I was a reading a sexual discrimination, the book turned into attorney/client relationships and attorney greed in class action cases.
Do I think the attorneys became more concerned about their large fee than their client? Yes. Do I think the original client could be difficult to deal with? Yes. But the outcome is tragic and no one got what he or she deserved. Justice was not monetarily served for the defendants in my opinion. I strongly recommend this book if you have interest in investment banking, law or women's issues.
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New Strategies for Public Pay: Rethinking Government Compensation Programs (Jossey Bass Public Administration Series)
Howard Risher ,
Charles H. Fay , and
& Associates
Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Hardcover
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ASIN: 0787908266 |
Book Description
The survival and success of public organizations depends on employee satisfaction and motivation to improve performance. New Strategies for Public Pay addresses one of the strongest motivators?compensation. The book outlines proven strategies, many of which are successfully used in private industry, that are also well-suited for government organizations. Specific programs are described and analyzed by experts from government, academia, think tanks, labor unions, and private business, running the gamut from merit pay to competency-based pay to gainsharing.
New Strategies for Public Pay introduces a range of alternative pay systems that show public sector managers how they can:
? Set standards that match the unique needs of individual organizations
? Stimulate desired new behaviors necessary to overcome the fear of change and business as usual mentality
? Energize employees and provide a fresh incentive for continuing improved performance
The decision whether or not to revolutionize pay systems is fundamental. The way compensation is addressed and managed can either hinder or help accomplish an organization's mission. New Strategies for Public Pay offers a useful framework for planning compensation programs that are in line with the times and that will help create more efficient, flexible, and responsive public organizations.
Average customer rating:
- No matter where you are, you can enjoy your work
|
Path for Greatness: Work as Spiritual Service
Linda Ferguson
Manufacturer: Trafford Publishing
ProductGroup: Book
Binding: Paperback
Workplace
| Organizational Behavior
| Business & Investing
| Subjects
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| Popular Economics
| Business & Investing
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| Economics
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ASIN: 1552124983
Release Date: 2001-03-01 |
Product Description
"Dr. Ferguson succeeds in advancing significantly our understanding of how to bring the spiritual side of our lives to the office on a daily basis. She shows, irrespective of one's particular religious credo, how to tap that often neglected side of one's persona and how to be a complete person. Her objective, besides increasing one's personal fulfillment, is to craft organizations with higher consciousness-firms that attend to all those they reach (customers, employees, stockholders, etc.) as people, not as objects. Dr. Ferguson lays out practical steps to achieve this.
I applaud Dr. Ferguson for addressing this important topic, and I commend her for the progress she has been able to achieve in helping organizations and individuals to more fully realize the spiritual side of their lives, their actions, and the impacts they have on others. I feel energized and excited reading her book, and I can't wait to put some of her suggestions to use in my daily life."
Customer Reviews:
No matter where you are, you can enjoy your work.......2004-07-28
In an extremely uplifting manner, I felt Dr. Linda Ferguson guiding me toward a path for greatness by encouraging me to find a way to live and work in a sacred way. "Working spiritually," as she states, "involves seeing our tasks and daily interactions as an opportunity to proclaim the divine within us and beyond us. It is in the fulfillment of ourselves in our work that we find and serve God." Rarely does it seem that people look upon their jobs with the joy she describes we can achieve if we focus on doing our work in a manner to serve a higher good. She presents the material in a very readable and flowing style calling on a personal wisdom that is contagious.
I really appreciated her efforts in drawing together spirituality and work. The Puritan work ethic she describes is one that was instilled in me. That in itself created a blindness that prevented me from recognizing that there could be something different. Fortunately, I was raised Quaker and that seemed to soften the apparent harsh difference between spirituality and work, though it was still present. I would love to see the model she presents be the one that replaces the Puritan work ethic!
I also appreciated the thoughtfulness and care that she used in presenting many different faiths and ways of being. In a working environment chances are one works with many different people. She excludes no one.
I've always been blessed to recognize opportunity when it is presented to me and am a firm believer that I am being guided along the way learning what I need for the next step. Coming across her book at this time was intentional, I'm sure. I was becoming overwhelmed with state of certain events in our country and the war. Her book reminded me of the balance that there is.
I was very encouraged with her work with organizations. The 3 non-profit organizations I have been involved with could have clearly benefited from her book. The work that she is doing is incredibly valuable in providing the clarity I believe, so many are seeking. The exercises at the end of the chapters with suggested opportunities for retreats and seminars are clearly the steps to be taken in achieving a path for greatness through work as spiritual service. How wonderful it would be if everyone practiced the principles outlined in this book. Her book made an incredibly strong impact on me. It helped my re-examine my work with clarity and intention that has changed my life. I have recommended her book to several organizations as well as personal friends and I recommend her book to anyone who questions their purpose in life.
Product Description
This book gives guidance on working with boards, boosting staff morale, and improving service delivery. It contains information on fiscal accountability, team building, working with the media, keeping members happy, and keeping organizations viable in a competitive era. Special Features * Case examples to illustrate management practices * Detailed information on work groups, teams, and other progressive management innovations * Tips on keeping a high energy level while juggling numerous responsibilities
Books:
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
- The Power of Full Engagement: Managing Energy, Not Time, Is the Key to High Performance and Personal Renewal
- The Secret Garden (HarperClassics)
- The Tipping Point: How Little Things Can Make a Big Difference
- The Toyota Product Development System: Integrating People, Process And Technology
- The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web (VOICES)
- The Waiter & Waitress and Wait Staff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees
- Tile Your World: John Bridge's New Tile Setting Book
Books Index
Books Home
Recommended Books
- Invisible Prey
- History: Fiction or Science
- Cartoon Collectibles: Fifty Years of Dime-Store Memorabilia
- Boolean-Valued Models and Independence Proofs in Set Theory
- Columbia River Basketry: Gift of the Ancestors, Gift of the Earth
- Forensic Pathology: Principles and Practice
- Cavaletti: The Schooling of Horse and Rider over Ground Poles
- Sustainable Architecture and Urbanism: Design, Construction, Examples
- Beaux-Arts Architecture in New York: A Photographic Guide
- Basic And Clinical Perspectives In Vision Research: A CELEBRATION OF THE CAREER OF HISAKO IKEDA
