Book Description
Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.
In this book, you’ll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You’ll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies’s latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!
Customer Reviews:
A valuable reference on an important skill.......2007-09-02
This is an excellent book on coaching. You will read other views here to the contrary, but that is largely due to the many interpretations of the word "coaching." My primary focus is coaching managers and salespeople in a highly demanding, very technical field. There are many useful and effective tools presented in Fournies' work. Not everything will be applicable in every situation, but this book will give you many ideas for respectful, empathic coaching. If you are a "life coach" or a "mentor" you may prefer other techniques, but you'll still find some good advice here. Looking for achievement and opportunities to provide reinforcement can hardly be considered bad advice. Many managers simply don't know how to make the transition from technical expert or great performer to someone responsible for the performance of others. Fournies gives some valuable tips on doing so.
My recommendation is to read several books on coaching, beginning with John Whitmore's 3rd edition of Coaching for Performance. If you coach salespeople, also read Managing Major Sales by Rackham and Ruff. And if you are coaching others, read Emotional Intelligence by Daniel Goleman; coaching others requires, first and foremost, self-awareness, self-regulation, and empathy. Goleman's book will raise awareness of the importance of these qualities in business and in life.
Great Handbook for New Managers.......2007-04-03
I have been a sales manager for 10 years. In that time I have read close to 100 books on management and leadership. this is one of my favorites. It is an easy read, it makes solid points and it provides clear direction on what a manager needs to do to help get the most out of their people. I highly recommend this book.
Best business book EVER.......2006-11-10
This is a must have for anyone in a supervisory or managerial role. Simple concepts, easy read...with actual dialogues to help you practice the coaching techniques discussed. And best of all, IT WORKS.
One of the most useful management books yet.......2006-11-06
I wish I had found this book when I started managing people 20 years ago, it would have saved me a lot of painful trial and error. It is a remarkably practical guide that addresses the main problem that many managers face: how to confront performance issues in a way that will yeild a positive outcome, while not crushing or otherwise demotivating the employee. It includes examples of realistic conversations (including the extended silences that often happen, and the brush-off responses, the stalemates). It is also a book that can be constructively shared with your entire team - including those with performance issues - as it helps defuse all emotion and keeps the conversations on the actual and observable behaviors that are getting in the way of the business.
Most Disappointing.......2006-08-24
Having worked in the mental health community for sometime, I was already familiar with this technique and have been using it already. I felt the book was really droll and somewhat condescending in tone. I wouldn't purchase it again. His companion book "Why Employees Don't Do What They're Supposed to Do and What to Do about It" is a more practical read and enjoyable too--I would recommend that one.
Book Description
Find satisfaction and financial success with a new career in coaching
Getting Started in Personal and Executive Coaching offers a go-to reference designed to help every mental health professional build, manage, and sustain a thriving coaching practice. Packed with hundreds of proven strategies and techniques, this nuts-and-bolts guide covers all aspects of the coaching business with step-by-step instructions and real-world illustrations that prepare you for every phase of starting your own coaching business.
This single, reliable book offers straightforward advice and tools for running a successful practice, including:
- Seven tools for making a great first impression
- Fifteen strategies for landing ten paying clients
- Seven secrets of highly successful coaches
- Ten marketing mistakes to avoid
Complete with sample business and marketing plans and worksheets for setting rates and managing revenue, Getting Started in Personal and Executive Coaching identifies the fifteen biggest moneymaking markets to target and offers valuable recommendations for financing that get the most impact and mileage from every budget. Quick "Action Steps" for applying ideas and techniques make this book useful right away.
Get started in coaching today!
Download Description
This comprehensive, "How To" book offers the tips and tools necessary to build a successful private coaching practice from the ground up, providing sample business and marketing plans, as well as checklists, sidebars, advice on choosing a type of coaching, and information on money management.
Customer Reviews:
Excellent How-To run a coaching business.......2007-02-25
If you want to get into the details on how to set up and run a coaching business, whether personal or executive coaching, this book tells you how. It walks you through the set up to full running. Highly recommended.
It does not cover how to be a coach. This is the business side of the coaching business.
GOOD BOOK.......2007-01-13
But before you consider coaching, YOU must ask yourself if your life and career are exactly as you want them to be before you go and work with other people. Remember: most people out there are only settling for second best instead of going to fulfill their true fantasies! ARE YOU ONE OF THEM???? I WAS!
A "Must Have" for coaches in their first years of practice.......2006-11-17
A terrific combination of comprehensive business planning, sales and marketing frameworks; practical action steps and real data to back up the advice. The book guides you through all the key steps required to succeed in this challenging professional services business.
Everyone starting an executive or life coaching practice should grab this book and read -- and reread -- each one of the book's 356 pages.
Excellent tips on establishing & growing your coaching business.......2006-04-19
Note that this is NOT a book about how to coach. This is a great resource for someone who is looking for a well structured set of tips on how to establish a new coaching practice. It is also a great reference for experienced coaches to dip into. The networking and marketing sections are particularly useful. Experienced coaches will likely find some new ideas, but may get more value by being reminded of techniques that already knew about but have just forgotten to implement...
The book follows a logical progression for a new coach.
- What type of coaching you should focus on and why (business vs personal coaching)
- Which markets to target
- Planning - financial & marketing
- Networking - first impressions, relationships & referrals
- Finding your first clients
- Marketing tips & mistakes
- Internet marketing
- Traits & techniques of very successful coaches
There's also a section focusing on individuals from a professionally regulated field, such as psychology or counseling, who are considering transitioning to coaching.
I enjoyed the style of the book, which is quite "checklist" oriented. As someone who makes lists for everything, it very was easy for me to digest. More importantly is that it's a book that I continue to pick up and reference as it's so easy to dip into. Nicely laid out.
I also like the mini-interviews with successful coaches (usually just a page or so) providing tips & perspectives from growing their own businesses.
As a nuts and bolts description of how to operate & grow a coaching business, you can't go wrong with this book. Look elsewhere if you need a resource for developing coaching skills & techniques.
Highly favorable.......2006-02-20
This book will be my coaching "Bible!" It is well-written and full of invaluable guidance for launching and sustaining a profitable coaching practice.
Book Description
The eighth edition of this best-selling book continues to provide readers with a realistic picture of actual collective bargaining and labor relations situations drawn from the authors' considerable experiences. Sections of actual labor agreements as well as arbitration cases and decisions of the National Labor Relations Board (NLRB) and the courts illustrate and emphasize contemporary issues of collective bargaining and labor relations. Experts in the fields of labor law and arbitration have contributed âtipsâ on how the concepts in the book can actually be applied.
In addition to covering history and law, workplace challenges, the collective bargaining process, and labor contracts, major features of this new edition include expanded coverage of public sector labor relations, international collective bargaining issues, union organizing and avoidance strategies, and collective bargaining in professional sports.
Because of its comprehensive coverage and excellent resource material, this book is an excellent reference for human resource directors, labor relations directors, personnel directors, and labor negotiators.
Customer Reviews:
Dry.......2007-02-19
I only bought this book because I'm in labor relations class. It's as dry as a piece of stale bread. But if you want to know anything and everything about Labor Relations and the history, BUY IT!
My first textbook order from Amazon.......2007-01-11
This is the first time I have order a textbook online. My experience was awesome. I received my order in a timely manner. The textbook was in outstanding condition. This text consisted of labor law material along with various labor law cases and procedures. I just order another book I am awaiting for the early arrival of this text.
THANK YOU AMAZON !!
Fairly good - Not excellent.......2004-11-19
I just took a college level class in which we used this book as the textbook. There is a lot of good information inside which provides a good introduction to the novice on how the process of collective bargaining works. It begins with the history of how it started and continues through the specific issues that collective bargaining entails. There is even a copy of the National Labor Relations Act in the back of the book.
There are some rough spots that should be worked out in the next edition however. Sometimes I found myself lost in the verbage that the author chose to use and had no idea what the point had been. The case studies at the ends of the chapters have no solutions, they ask questions of you and then leave you - a novice - to flounder with no professional direction in the event - which is frequent - that you can't figure out the answer. And, there are some typo's in key locations which end up disproving, instead of proving, the point that the author was attempting to make (very confusing.)
This text is best used in conjunction with lectures by a good professor if you want to get the most out of it.
Great Book.......2002-05-17
Great book for the novice negotiator or student.Current, easy to read, practical examples.
Concise & complete.......2002-04-11
The authors provide a complete & concise discussion of the process of collective bargaining within a general labor relations context. Many, current cases, tips from experts, and historical references help present the concepts. A solid text for the novice negotiator or interested student.
Book Description
The Ninth Edition of this book continues to provide students with a strong foundation in health care law and an overview of practical ways to improve the quality and safe delivery of healthcare.
Customer Reviews:
Book Review.......2007-09-07
I am using this book in my Maters program. So far it seems easy to understand and use. This is one book that I will keep and be able to use in my office. It is a good all around book for administrators as well as first time supervisors.
Review of Law in Medicine.......2000-01-05
Pozgar's book is organized by legal topic and cites relevant case law in all instances. It is an excellent overview of American law as it applies to the health care practitioner or organization. He has taken a topic that it difficult to communicate and made it very enjoyable reading. Students will find it much easier reading than most graduate level texts.
Great information for those new to health care law........1999-06-29
This book was very useful to me. I am a health information management student planning to enter a graduate health administration program. I took the class and this particular book was the text. Our instructor is a lawyer and runs risk management at our university hospital. The text further explained basic legal priciples and related them to health care. The text is easy to read and gives several references to actual documents.
Book Description
In addition to facilitating active learning, Organizational Behavior: Key Concepts, Skills & Best Practices meets the needs of those instructors looking for a brief, paperback text for their OB course, who do not want to sacrifice content or pedagogy. This book provides lean and efficient coverage of topics such as diversity in organizations, ethics, and globalization, which are recommended by the Association to Advance Collegiate Schools of Business (AACSB) and the Association of Collegiate Business Schools and Programs (ACBSP). Timely chapter-opening vignettes, interactive exercises integrated into each chapter, four-color presentation, lively writing style, captioned color photos, cartoons, and real-world in-text examples make Organizational Behavior: Key Concepts, Skills & Best Practices the right choice for today’s business/management student. The topical flow of this 16-chapter text goes from micro (individuals) to macro (groups, teams, and organizations). Mixing and matching chapters and topics within chapters in various combinations is possible and encouraged to create optimum teaching/learning experiences.
Book Description
Leadership coaching has become vitally important to todays most successful businesses. The Art and Practice of Leadership Coaching is a landmark resource that presents a variety of perspectives and best practices from todays top executive coaches. It provides valuable guidance on exactly what the best coaches are now doing to get the most out of leaders, for now and into the future. Revealing core philosophies, critical capabilities, and the secrets of coaching success, this one-of-a-kind guide includes essays from fifty top coaches, including Ken Blanchard and Frances Hesselbein. Packed with cutting-edge ideas and proven best practices, this is the definitive source of information for anyone dealing with coaching.
Download Description
Leadership coaching has become vitally important to today's most successful businesses. The Art and Practice of Leadership Coaching is a landmark resource that presents a variety of perspectives and best practices from today's top executive coaches. It provides valuable guidance on exactly what the best coaches are now doing to get the most out of leaders, for now and into the future. Revealing core philosophies, critical capabilities, and the secrets of coaching success, this one-of-a-kind guide includes essays from fifty top coaches, including Ken Blanchard and Frances Hesselbein. Packed with cutting-edge ideas and proven best practices, this is the definitive source of information for anyone dealing with coaching.
Customer Reviews:
Good overall, but a little tedious in the middle.......2005-10-17
This book starts strong, but drags a little in the middle. The book covers coaches from all areas and many of the coaches have similar things to say. The research in the beginning and end are useful and the editors contribute some of the best work in the book. I think it's worth reading but I would skip sections that are not applicable to the area of coaching that you are most interested.
An Incredible Resource.......2005-02-19
Editors Howard Morgan, Phil Harkins, and Marshall Goldsmith have done everyone tremendous service by using their considerable stature and reputation in the Coaching/Leadership field to pull together this amazing list of professionals; as well as sharing their expertise on the topic. The format they've used makes this an immensely useful reference. If you have an interest in executive coaching -- are a senior executive in transition, or are thinking of hiring a coach -- this book belongs on your "must read" list. In fact, make it your next read.
Peter Clayton, Senior producer www.landed.fm
Great book -- very helpful.......2005-01-31
A great survey of the "best of the best." Useful and practical and meets a real need. I particularly liked the format of the book -- mixing the advice of some of the world's best coaches with practical step by step advice.
Insightful, must-read about Executive Coaching.......2005-01-29
If you are a line executive or an HR leader - you will find this book useful. It takes you through the process of selecting the right coach and then allows you the opportunity to hear from the best. This is the best coaching book on the market currently.
Average customer rating:
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Interviewing: Principles and Practices
Charles J Stewart , and
William B Cash
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ASIN: 0072987766 |
Book Description
The most widely-used text for the interviewing course, Interviewing: Principles and Practices offers comprehensive coverage of a wide range of interviews, as well as the most thorough treatment of the basics of interviewing (including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing). Relevant theory is carefully integrated as a foundation for the practical aspects of interviewing--for both the interviewer and the interviewee. The 11th edition continues to reflect the growing sophistication with which interviewing is being approached, the ever-expanding body of research on all types of interview settings, recent interpersonal communication theory, and the effect of equal opportunity laws on interviewing practices.
Book Description
This practical, reader-friendly book discusses training and how it relates to business objectives and strategies. Using a model of the training process to assist readers in understanding the training process, it emphasizes the value of developing training programs, with examples provided for both large and small organizations, relating training to the overall strategy of a firm.
This book provides comprehensive coverage of such topics as the role of training in organizations; training in large and small businesses; strategic planning; human resources departments and their role in supporting strategy; theories of learning and their application; needs analysis; training design; training methods; training development and implementation; and training evaluation.
For Human Resources Department managers and staff, trainers, project managers, business strategists, and team trainers and team developers.
Customer Reviews:
Just the facts, ma'am..........2002-02-07
I'm currently using this as a college textbook. It's taken me three weeks to work through three chapters. After two weeks, I ended up skimming over the 2nd and 3rd chapters just to make it through without stopping 4 or 5 times wondering what it was I was reading. I can see it's loaded with important information, but it's an effort to stay focused. The headings and subheadings are bland and repetitive. I often feel like I'm rereading a section, but how can I tell when sections I've read aren't memorable? The authors also show a knack for stating the obvious. For instance, "Identifying the required KSAs is not as obvious, but they are still relatively easy to obtain, by examining each task and asking the question, 'What knowledge, skills, and/or attitudes are necessary to perform a particular task?'" (p.143).
I find it ironic that a book that is attempting to teach people how to make training pertinent and interesting to others is itself uninteresting. This is a book for those who just want the facts and don't care if the writing and presentation are lively or engaging.
Book Description
Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people.
Book Description
Hundreds of client-centered assessments, forms, and checklists as well as the essential marketing aids that every coach needs to build a successful practice
Founded in 1988, Coach U, Inc., is the largest provider of online training for individuals interested in entering the fields of personal and professional coaching. Coach U, Inc., has educated more than ten thousand people, providing them the information, tools, and knowledge they need to successfully enter the fast-growing world of life, career, business, and corporate coaching.
Coach U, Inc.'s unique approach to training encompasses the entire development of the professional coach. From the beginnings of becoming a coach, to all the ins-and-outs of growing a successful coaching practice, this program provides a comprehensive, step-by-step approach to learning how to become a strong, ethical, and dynamic leader in the coaching field.
An all-in-one guide, Coach U's Essential Coaching Tools includes all of the materials a personal or executive coach needs to start and grow a successful coaching practice. This handy book and CD package includes both self- and client-assessment tools and worksheets/exercises to aid you in working effectively with your clients, as well as proven marketing and business development materials to help you get more clients and run a profitable coaching practice or provide superior coaching within an organization.
Among these useful tools, you'll find:
- New client checklists, discussion and principles lists, success formulas, coaching mistakes to avoid, and many other helpful tools for coaching
- Record keeping and documentation forms to use in tracking your clients' personal information and billing information
- Worksheets, checklists, and sample materials to help market your practice
- A CD-ROM that contains all the materials in the book-fully customizable for your unique needs
Customer Reviews:
Cash for Rehash.......2007-06-29
Most of this is the same material provided by Coach U in the early days as part of their tuition costs.
Good, not great.......2007-03-25
There are some great forms tucked inside this book, but it is buried in a lot of "fluff" that doesn't lend itself to a form layout.
Not what I expected.......2006-07-28
This book is almost identical to "The Coaching Starter Kit. It is mostly forms to be used in coaching. The good thing about this book is that all the forms are on a CD.
THIS IS A HUGE WASTE OF MONEY.......2006-04-21
I don't normally do reviews on items because I am aa easily pleased person. But, I had to do this so that other people don't make the same mistake I did. This book is awful. The disk has tons of forms ALL of which are either bogus writing which is hard to undersatnd OR are TOTALLU useless. Plus, they are done SO POORLY that a high school student could create a better document.
The book is nothing but forms and fruity language. It really gives a BAD name to the coaching profession. I think it is a noble life path and I happent o be on it. After reading this I am afraid to think that some coaches use this as a guideline for their work. If my coach spoke this way to me I would be offended and feel like I was being used for money.
I HOPE THAT NOBDY WHO SERIOUSLY CONSIDERS BECOMING A COACH USES THIS AS ANY SORT OF A GUIDE!
A "Must Have" Resource For Personal & Executive Coaches!.......2005-09-17
I am currently attending classes to become a certified "life coach", and have been searching for a book that would provide me with additional resources that I could use during my coaching sessions with clients.
Although I wasn't quite sure what to expect when I ordered "Coach U's Essential Coaching Tools", I must say that it has exceeded my expectations! This book is literally jam packed with great assessment tools, checklists, forms & ideas - perfect for both the new & seasoned coach. Plus, it includes a CD-ROM so that all of the information can easily be downloaded onto your computer, and printed out as needed.
Overall, I would highly recommend this resource to anyone in the coaching business!
Books:
- Construction Insurance, Bonding, and Risk Management
- Data Wise: A Step-by-Step Guide to Using Assessment Results to Improve Teaching And Learning
- Earth-Sheltered Houses: How to Build an Affordable Underground Home
- Effective Group Facilitation in Education: How to Energize Meetings and Manage Difficult Groups
- Emergency Response Planning for Corporate and Municipal Managers, Second Edition (Butterworth-Heinemann Homeland Security)
- Employment Law (3rd Edition)
- Frank Lloyd Wright The Houses
- FYI: For Your Improvement, A Guide for Development and Coaching (4th edition)
- Graphic Guide to Frame Construction: Details for Builders and Designers (For Pros by Pros)
- Growing Great Employees: Turning Ordinary People into Extraordinary Performers
Books Index
Books Home
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Coaching for Commitment: Interpersonal Strategies for Obtaining Superior Performance
