Book Description
This hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, and advocates.
Customer Reviews:
Second Edition additions.......2007-01-04
The new edition of this book provides updates on the models of mediation, advocacy, and negotiation that were provided in the first edition. The new edition also adds creative models of mediation, including healing circles, deep listening, and trust building.
Course Book.......2003-05-05
Bought this book as required text for a social work course. Best textbook I've ever used. Great explanations of concepts and interesting exercises.
win-win.......2002-10-15
Teaches you how to get not just what you want, but what others want, too. Great cases and examples to show you how to mediate and negotiate... especially how to be prepared for tough situations in practice.
Book Description
This timely collection written from a social work perspective includes original chapters by leading experts in specific fields of mediation and conflict resolution. Each chapter examines a field of practice, describes the actual mediation/conflict resolution process, considers current debates and research, and provides alternatives to mediation. Gender, race, class, and cultural diversity issues are integrated throughout the text, with a separate chapter addressing mediation and multicultural reality.
Book Description
Proven strategies for handling stressful situations calmly and professionally.
Difficult people are the ones who:
Make us lose our cool
Force us to do things we don't want to do
Prevent us from doing what we want or need to do
Use coercion or manipulation to get their way
Make us feel guilty if we don't "go along"
Make us feel anxious, upset, frustrated, depressed, jealous, inferior or defeated
Make us do their share of the work.
A difficult person, in short, is someone who creates difficulties for others.
Dealing with Difficult People is the revised and updated edition of the international best seller, updated to reflect recent changes in the workplace and designed to benefit anyone who has ever had to deal with angry, rude, impatient or aggressive people.
Roberta Cava draws on years of human resources experience as she:
- Explores the root causes of communication problems
- Reviews specific situations, such as workplace bullying
- Explains the reasons behind common personality conflicts
- Provides suggestions for alleviating problems
- Suggests ways to improve people skills.
Dealing with Difficult People offers proven techniques for working better with others, reducing stress and anxiety, and increasing confidence and enthusiasm in all professional relationships.
Customer Reviews:
Good book.......2007-07-14
I had the pleasure of sitting in on one of Roberta's seminars and meeting this very lovely woman. This book gives you some good tips and trick on how to deal with people that you may find difficult.
Excellent Resource!!.......2005-06-13
This book is so chock full of info on dealing with difficult people. It goes beyond the obvious and gets to the root causes of the actions some people take, and how you can best combat them. I would recommend this book for anyone. Not just business persons, but anyone dealing with the public. It can even help with interpersonal relationships.
A great book
Book Description
Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
Download Description
Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them.
Book Description
The Power of Positive Confrontation is for everyone who was never taught, or never realized, that between “bully” and “wimp” is a range of behavior that is positive, dignified, and effective for dealing with life’s bothersome situations. The skills it teaches will not only improve your ability to confront others, but will also help you to live a more conflict-free life. Filled with hundreds of often entertaining real-life examples drawn from Barbara Pachter’s many years of teaching assertiveness and business etiquette, The Power of Positive Confrontation is as perceptive about people and their behavior as it is clear-headed about the strategies you need to handle yourself confidently and effectively in all confrontational situations.
Customer Reviews:
good information.......2007-05-07
this book has common sense tips for clearer, more effective communication. I recommend it.
Good constructive advice, without being too touch-feely and abstract.......2005-08-20
I like the tone of the book. Its not about self esteem etc. It provides valuable concrete techniques for dealing with conflict effectively and constructively.
Perhaps three chapter's worth of usable content.......2001-02-25
It's only natural for a popular self-help speaker with a truly great message to want to put it into book form. The Power of Positive Confrontation teaches a truly great technique for confronting others that will help everyone who has trouble standing up for him or herself. Too bad there's only about three chapter's worth of actual content in its sixteen chapters. Instead the author gets into telling us how to dress for success, how to convey the information that a friend or loved one is in the hospital, do's and don'ts of International Travel along with several chapters of warm-up before finally getting to her actual WAC technique. Don't get me wrong, I still recommend this book highly but an abridged cassette version would be a lot less painful.
Why Win-Win" Is So Much More Effective Than "Zero-Sum".......2001-01-05
With Susan Magee, Barbara Pachter carefully analyzes all of the skills anyone needs to resolve conflicts at work, home, and in life. Confrontation is inevitable. Think about it: What REALLY upsets you? How about "road rage" when someone else cuts you off, tailgates, deliberately forces you to the side of the road, etc.? Or how about "office politicians" who lie both to your face and behind your back, thrive on hurtful gossip, and in countless other ways try to advance themselves at the cost of others? Make no mistake about it: Negative Confrontation also has power.
Pachter has a specific objective in mind: To enable those to read the book to master the skills needed to resolve confrontation is positive, constructive, and beneficial ways. As indicated in the Preface, she wants each reader to be able to say "I don't feel frustrated any more..." or "In the past I would have sulked or complained until the person got the hint, now I can just say something..." or "Annoying things don't bother me as much because I know I can say something now."
The book consists of 16 chapters, ranging from "Positive Confrontation -- What It Is and How It Can Make Your Life Better" to "International Etiquette", with Chapter 16 followed by a "Final 12-Step Pep Talk." Over the course of the book, Pachter covers just about every conceivable situation in which conflict can occur at work, home, and in life. I think this book will be invaluable to individual readers as well as to senior-level executives who can use much of the material to help those whom they supervise to master the same skills.
What A Life Saver!.......1999-12-24
I've never been very good at confrontation; I always feel like I've said or done the right thing in the wrong way. This book changed that for good. Positive confrontation is something we all aspire to but rarely achieve. I've used what I learned in this book to deal with issues at work and at home -- and it works! Now I handle confrontation in the "right" way, and things work out much better both for me and for the person on the other side of the issue. This is a great book!
Customer Reviews:
Couples Issues: We Can Work It Out.......2005-11-29
This book is based upon an innovative, revolutionary twenty-year study. It is a simple-to-understand and clearly-worded guide that provides you with straightforward, scientifically demonstrated techniques that can help you make your relationship work.
At the heart of the concepts presented by authors Clifford Notarius, Ph.D., and Howard Markman, Ph.D., is their "Better Talk" program. This program is unique among communication improvement practices. Better Talk builds upon the foundation set up in the introduction of the book. It permits couples to understand how to communicate using respect and shared understanding, especially when having conversations of a problem-solving nature. Instead of arguing with one another, couples discover how to work together to tackle their problems. Couples learn how to work on the same team, and to use constructive interaction instead of anger.
What truly stands out about this book is that instead of focusing on what makes a relationship fail, We Can Work It Out instead looks at what makes a couple succeed. To determine what the key elements of successful relationships actually are, the authors dedicated 20 years to studying relationships and what makes them work. Their key finding: A happy and successful relationship is based upon the couple's capacity to work through their differences, not actually on the individuals themselves.
By using diagnostic questionnaires, examples, and easy-to-understand explanations, We Can Work It Out very practically and realistically helps you to identify your problem areas and patterns, and to use the techniques outlined in the book in your own unique situation and relationship.
Though this book does tend to feel as though it is dating itself on occasion. The authors frequently refers to their findings and writing in the early 1990's. However, the lessons here are in no way obsolete. The findings of We Can Work It Out remain just as accurate, relevant, and current as they were when they were first printed.
This book provides you with a useable, optimistic, and realistic management approach for dealing with the issues troubling your relationship. It provides a levelheaded, sensible way to find your way back to the happiness you were once able to enjoy when your relationship was better fulfilling your needs.
Great Tools.......2005-07-07
This book is easy to read, easy to understand, and offers a lot of hope. It gives you real tools to use. I wish it had focused just a tiny bit more on how you can only take care of yourself and your own point of view and emotions - or perhaps it would have been nice if they recommended a companion book on that subject - since it is such a large factor in relating. But overall I'd say it's a great buy for anyone looking to find ways to start improving their communication with anyone, right away.
Absolutely the Best Book on Relationship Communication!!!.......2005-04-26
My husband and I separated after years and years of the same problems that we couldn't resolve. Realizing that perhaps it's not just what we are saying to each other but HOW we are saying it, I bought 6 books on communication. This was hands down the best one.
The first part of this book is a little slow, as it deals with research on couples and commonalities among happy and unhappy couples, blah, blah, blah. The 2nd and 3rd part of the book are the real meat of it. This book is excellent at not only helping you identfy the dysfunctional communication patterns you and your partner use, but also to determine WHY you use them. Most importantly, once you understand what NOT to do, this book tells you exactly what to DO in order to have successful communications with your partner. This book was an absolute eye-opener and my perception of my husband and his perspective has done a complete 180.
Now don't get me wrong, this book isn't going to do the work for you. You still have to commit to being open-minded enough to see YOUR faults in communication, not just be looking for everything wrong with your mate. However, I did see a lot of my mate in this book but instead of giving me ammo against him, this book really helped me understand him better. Also, this plan will be work. Changing old habits is ALWAYS hard work. But, my gosh...isn't it worth it? I can't stress enough though the importance of taking a hard look at yourself first. You have to be willing to consider that your partner has been just as hurt in your relationship as you have...and that you have caused as much destruction as you feel your partner has caused.
I have asked my husband to read the book. I don't know if he will. If he does, this book may very well save our marriage. Either way, I'm going to implement what I've learned into my own every day life. Because, if things don't work out with my husband, I need to be a healthier partner for any future relationships...and I need to be healthier for ME. I do have to say though, that reading this book has given me real hope that my marriage can be saved. Sadly, it shows me how unnecessary a lot of our pain has been. Every therapist tells you to talk about it but no one ever teaches you HOW to talk about it. You will be amazed how much HOW you talk is really what's going on in your relationship conflicts.
Every couple should have to read and discuss this book before they are allowed to get married. In fact, I may make this book my standard wedding gift from now on. In the end, where did all of those china place-settings ever get anyone? This book would be a real gift! I can not recommend this book more highly. If you are searching for books on this subject, than you need this book. Buy it now. Read it with an open heart. Share it with your mate. Good luck.
(Also, another great book to read to just better understand the many dynamics of all communication is Messages by McKay, Davis & Fanning...this book was also very helpful and I recommend it as a companion to We Can Work It Out. If you are dealing with an affair, "Not Just Friends" was the best of the several I read. That one deals with emotional affairs (which was my situation), not just sexual affairs.)
Everyone should read this book!.......2004-12-22
This book has changed my life! It was a very emotional read for me, I read so many examples of relationship communication problems I had throughout my life. I closed up or withdrew when relationship problems surfaced. I was afraid to talk and held everything inside. The book explains communication difficulties, it tells you how to effectively work through them and also how to prevent it from happening in the future. The book relates to any relationship you're in, whether you're married or dating. I wish I found this book years ago, I didn't seek help until it was too late. I recently dated someone for a little over two years, we broke up once and got back together, but we had the same problems, poor communication. If I knew about this book sooner, I know my outcome would have changed! Don't make the same mistake I did and think it'll get better, read this book now to become a better person and learn how to effectively communicate with your mate.
A Must-Read for all.......2004-03-16
Simple solutions based on actual research. Amazing! Gives insight into communication between any two people regardless of their relationship. (The rules of politeness are ones we should all use more often with everyone.) Contains a lot of information in just a few hundred pages, so you get your money's worth.
Purchase if you want to do any of the following:
(1) assess your relationship and evaluate your happiness
(2) determine where you may be going wrong in your relationship and why
(3) find useful ways to improve happiness, communication and intimacy in your relationship.
For more high-yield information about relationships and improving them I also recommend Make Up, Don't Break Up by Bonnie Eaker Weil and How One of You Can Bring The Two of You Together by Susan Page
Book Description
The mother/daughter relationship is one of the most intense relationships a woman will ever experience-it is strong and primary. This first and essential relationship has a powerful, though often subtle, effect on an adult woman's interactions with her mate, children, friends-and herself. Often, this crucial bond, which was initially based in love, turns into one of anger, guilt and resentment, the effects of which can permeate a woman's life; a burden from the past that is haunting, limiting and debilitating. In this profound book, coauthors Julie Firman and her daughter Dorothy Firman, both psychotherapists who specialize in mother/daughter workshops, help readers sift through old behavior patterns, feelings and thoughts to transform their relationships and, ultimately, themselves. For every woman who experiences the pain in her relationship with her mother or daughter, there is the promise of finding the joy. The Firmans will help readers grow beyond their limitations into more integrated, freer and more fulfilled women, using stories from their own lives, case studies of other women, and practical, revealing workbook exercises. Daughters and Mothers is an essential guide for women who want to heal their relationship and achieve greater acceptance, love and harmony. It book is for women of all ages-and one that is never too late to read.
Customer Reviews:
This book can help families heal and grow together.......2007-06-04
It isn't always pretty, but it will work! Healing a damaged mother/daughter relationship is vital to a healthy woman's life. This book can help you repair damage, sustain progress, and increase your understanding of each other.
A new level of experience.......2003-08-23
Working the program of this book is not as good as attending a mother-daughter workshop with the Firmans
but it sure is a cut above the usual mother-daughter literature. The insights, ideas, suggestions and exercises will enhance the life of any woman and will move the mother-daughter relationship to a new level for anyone who
works through the entire book.
Gentle and Fair.......2001-08-29
I have had this book since it was published, about 1990. On my initial reading I thought it heavily favored the daughter's point of view. Since rereading it recently I found it ofers a fairness I hadn't seen before, and some profound insights into the value the book offers. Examples: "The best advice you can give yourself is yours." "May you have the joy of following your own advice." And particularly the thought that if after reading the book we can see the way we can change, we are in a powerful position. On the contrary, if we think in terms of underling sections just to point out to the other how wrong she is, then we've lost that power. I appreciated the fact the book did not tell us to run out for a therapy session. We have the power and the potential within ourselves to change and to compromise for the sake of a wonderful daughter/mother relationship.
Gentle and Fair.......2001-08-29
I have had this book since it was published, about 1990. On my initial reading I thought it heavily favored the daughter's point of view. Since rereading it recently I found it offers a fairness I hadn't seen before, and some profound insights into the value the book offers. Examples: "The best advice you can give yourself is yours." "May you have the joy of following your own advice." And particularly the thought that if after reading the book we can see the way we can change, we are in a powerful position. On the contrary, if we think in terms of underling sections just to point out to the other how wrong she is, then we've lost that power. I appreciated the fact the book did not tell us to run out for a therapy session. We have the power and the potential within ourselves to change and to compromise for the sake of a wonderful daughter/mother relationship.
The classic on the topic, better than today's imitators........1998-10-19
This book rips the cover off the mother-daughter relationship and shows you the truth, sometimes beautiful, sometimes unseemly, that lies beneath. Not like that sappy imitation book by that wall-eyed Cokie Roberts person. How many face lifts has that babe had anyway? Her toes must be curling up by now. The Firmans' book is for real women...and the men who fear them.
Book Description
What's the best way to solve problems between people? By talking them over and working them out. It's never too soon for children to learn the process of peaceful conflict resolution. This book distills it into clear, simple language and supporting illustrations. Children learn to calm themselves, state the problem, listen, think of solutions, try one, evaluate results, and even agree to disagree when a solution isn't possible. Includes skill-building games and role plays for adults to use with children. Color illustrations, 9" x 9", ages 4-8.
Customer Reviews:
Excellent.......2007-04-05
This is a great book to teach children about getting along & nowadays teaching children to get along is so important. I purchased the book as a gift & the truth is I really bought this book hoping the parent's reading the book might learn something; it is hard to teach something you don't know yourself.
Book Description
In over 40 years of mediating conflicts—between parents and children, husbands and wives, management and workers, police and communities, and warring groups around the world—Marshall Rosenberg has learned it is possible to resolve conflicts peacefully, and to everyone's satisfaction. It's not compromise—it's a caring and respectful quality of connection between the parties in conflict that meets everyone's needs.
Get to the Heart of the Matter—Most of us lack the vocabulary to express what we're feeling or needing, but we are well trained at pointing fingers at others as the "cause" of our pain. When people trust that their feelings and needs are valued - and heard - it immediately helps reduce tension and hostility, opening the door for peaceful resolution. Applying Dr. Rosenberg's Nonviolent Communication (NVC) process inspires genuine cooperation by focusing on the unmet needs behind the conflict. Whether you're a professional mediator or wishing to resolve a conflict with your spouse, child or colleague, NVC offers practical, usable technique to get to the heart of the issue.
Customer Reviews:
a great little book!.......2007-02-19
I recommend this ( and his other books) to EVERYONE.
this COULD be the answer to Peace on Earth
Customer Reviews:
A pivotal guide to redesigning your thoughts and life........1998-10-07
If you are ready to turn your life into a work of art, this is the book for you. This book will help give you a new perspective on the term 'conflict.' It helps you understand that conflict is not a negative thing, it just is...and the sooner we learn what options we have to deal with conflict, the happier and fuller our lives can be.
Books:
- Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work
- Deep Change: Discovering the Leader Within (Jossey-Bass Business & Management Series)
- Evaluation with Power: A New Approach to Organizational Effectiveness, Empowerment, and Excellence (The Jossey-Bass Nonprofit and Public Management Series)
- Everybody Wins: The Story and Lessons Behind RE/MAX
- Execution: The Discipline of Getting Things Done
- Fourth Generation R&D: Managing Knowledge, Technology, and Innovation
- Fundamentals of Building Construction: Materials and Methods
- Getting Organized: Learning How to Focus, Organize and Prioritize
- Getting Things Done: The Art of Stress-Free Productivity
- Global Institutions, Marginalization and Development (Routledge/Ripe Studies in Globalpolitical Economy)
Books Index
Books Home
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Interpersonal Relations
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Elements of Mediation
Social Work Approaches to Conflict Resolution: Making Fighting Obsolete (Haworth Social Work Practice) (Haworth Social Work Practice)
Reasoning and Writing Well: MLA Update Version
Respiratory Disease: A Case Study Approach to Patient Care
Fundamentals of Human Resource Management with CD & PowerWeb
