Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work
Average customer rating: 4.5 out of 5 stars
  • Useful
  • Dealing With Difficult People
  • Good coping strategies
  • I liked the concept of this book
  • Helpful advice
Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work
Robert M. Bramson
Manufacturer: Dell
ProductGroup: Book
Binding: Mass Market Paperback

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ASIN: 0440202019
Release Date: 1988-09-01

Book Description

Bosses, friends, family members, they've made  your life hell -- until now! Based on fourteen years  of research and observation, Dr. Robert Bramson's  proven-effective techniques are guaranteed to help  you right the balance and take charge of your  life. Learn how to:

Stand up to anyone --  without fighting.

Blunt a sniper's  attack.

Get a clam to talk.

Cut off a  Sherman tank at the pass.

Manage  bulldozers.

Get stallers off the dime.

  Move a complainer into a problem-solving  mode.

Learn the six basic steps that allow you to  cope with just about anyone. Reclaim the power  the rightfully belongs to you in any relationship!

Customer Reviews:

4 out of 5 stars Useful.......2007-08-12

There are some other books out there on the same subject. Some, like "Toxic Coworkers," may do the job even better. But this is still a useful volume. As the Introduction notes (page 1): "This is a book about impossible people and how to cope with them." Coping is the center of this work--how to deal with workers who are difficult to work with. The idea? (Page 7): "Coping enables you and the Difficult Person to get on with the business at hand." "Win-win" is the goal. Is the advice useful? Each reader will have to decide for him/herself?

The book describes a variety of difficult types: hostile-aggressive, the complainer, unresponsive ones, wonderfully nice people who don't perform, the negativist, know-it-alls, and indecisive stallers. For each, the author describes the malady and then suggests how one might work with them to get the best out of them. The book closes, also, with ideas as to how one can manage one's own "defensive behavior" around such problem workers. The author concludes (page 214): ". . .many people just like you have found that coping effectively with difficult people is possible."

Final question: How well does the book succeed? Not bad, but the solutions will not convince all readers.

5 out of 5 stars Dealing With Difficult People.......2007-05-09

Read about the different types of people in the world today, and find out ways to deal with difficult personalities.

4 out of 5 stars Good coping strategies .......2007-04-13

I thought the parts of this book that described some of the different, difficult personalities was very good. I actually really thought it had something to offer and the strategies were practical. The insights though didn't stick and I think that you have to read this regularly to keep reminding yourself that all these people exist in the world (including you) and you are going to see them every day. Thats kind of a depressing thought actually. With all the other books I need to keep reading to remind myself about various insights I want to stay home.

3 out of 5 stars I liked the concept of this book.......2007-02-05

The concept of this book is good. You can't change other people, and you can't always avoid them. The most realistic option is to have some coping strategies. I think the author outlined them well. I gave the book three stars, though, because the reading got to be tedious and boring. I've read similar books that are more enjoyable, either because you can identify the different personality type with humor, or because they explained the personalities more realistically with better situational examples. This book seemed a little dry.

5 out of 5 stars Helpful advice .......2007-01-19

Bramson wisely uses the word 'coping'. That is he is not suggesting that one can really overcome or transform difficult people. He is speaking primarily about difficult people in the working place. The domineering aggressive abusive type should according to Bramson not be reacted to with anger and rage. One should also refused to be intimidated, and instead asset one's own views. The sniper who by little satirical remarks, and efforts at humor tries to hurt and diminish should be confronted and questioned as to his true intentions. The complainer should be opposed with positive ideas on the same project that the complainer is negative about. The know-it-alls, the silent- negative types, the indecisive also can in some way countered and dealt with.
Above all the aim must be to prevent these negative types from dominating one's own mindscape and action.
All of us confront in one way or another difficult people. And each of us is perhaps in a certain way a difficult person himself. This book is addressing a subject we all in some way know, and have connection with.
One other point. I have known and loved in my life very very difficult people perhaps beyond in a way described in this book.The fact is it is often what is difficult in them which somehow more strongly binds them to us.
This is a complicated subject about which there are worlds to be said.
The Mentor's Guide: Facilitating Effective Learning Relationships
Average customer rating: 5 out of 5 stars
  • The Mentor's Guide
  • The Mentor's Guide: Facilitating
  • The Mentor's Guide - Feb. 20, 2003
  • A must read for mentoring!
  • The Mentor's Guide
The Mentor's Guide: Facilitating Effective Learning Relationships
Lois J. Zachary
Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Paperback

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ASIN: 0787947423

Book Description

Thoughtful and rich with advice, The Mentor's Guide explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on worksheets and exercises in this unique resource.

Readers will learn how to:

"The greatest gift one can give, other than love, is to help another learn! Every leader who cares about nurturing talent and facilitating excellence will find this book a joy to read and a jewel to share."
--Chip R. Bell, author of Managers as Mentors

Download Description

Thoughtful and rich with advice, The Mentor's Guide explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on worksheets and exercises in this unique resource.

Readers will learn how to:

"The greatest gift one can give, other than love, is to help another learn! Every leader who cares about nurturing talent and facilitating excellence will find this book a joy to read and a jewel to share."
--Chip R. Bell, author of Managers as Mentors

Customer Reviews:

5 out of 5 stars The Mentor's Guide.......2003-03-28

This book provides mentors the tools they need in order to develop and maintain a mentoring relationship. In order to develop a successful mentoring relationship, it is important that the mentor have a good foundation in the purpose of the mentor/mentee relationship and then how know how to develop the relationship. The Mentor's Guide, by Lois J. Zachary, gives mentors this foundation and provides them with support in developing the mentor/mentee relationship.

Lois goes on to provide mentors with the information they need in order to be successful. Learning, according to Lois, is the primary goal of the mentoring relationship. In order for learning to occur, the relationship must be learner centered. The book provides guidelines on creating a learner-centered environment.

The book provides information as well as worksheets that help mentors develop their mentoring skills. Worksheets on developing goals and priorities, confidentiality, boundaries, planning, cross-cultural mentoring, assessing the quality of interactions, skill assessment, as well as strategies to develop successful reflections are a few of the worksheets provided by the book.

This is an excellent book that provides mentors will the tools they need in order to be successful.

5 out of 5 stars The Mentor's Guide: Facilitating.......2003-03-28

This book provides mentors the tools they need in order to develop and maintain a mentoring relationship. In order to develop a successful mentoring relationship, it is important that the mentor have a good foundation in the purpose of the mentor/mentee relationship and then how know how to develop the relationship. The Mentor's Guide, by Lois J. Zachary, gives mentors this foundation and provides them with support in developing the mentor/mentee relationship.

Learning, according to Lois, is the primary goal of the mentoring relationship. In order for learning to occur, the relationship must be learner centered. The book provides guidelines on creating a learner-centered environment.

The book provides information as well as worksheets that help mentors develop their mentoring skills. Worksheets on developing goals and priorities, confidentiality, boundaries, planning, cross-cultural mentoring, assessing the quality of interactions, skill assessment, as well as strategies to develop successful reflections are a few of the worksheets provided by the book.

This is an excellent book that provides mentors will the tools they need in order to be successful.

5 out of 5 stars The Mentor's Guide - Feb. 20, 2003.......2003-02-18

This book provides the best definition of a mentor that I have come across thus far with the statement "...and at there best they inspire us to reach beyond ourselves; they show us how to make a positive difference in a wider world". It is an easy to read reference tool filled with applicable information about how to prepare for and what to watch for during your journey as a mentor. The author does an excellent job of inspiring a can do attitude by giving the reader the ability to use this book as a workbook to be able to work through real life experiences. This book is a must have for anyone desiring to be in a mentoring relationship.

5 out of 5 stars A must read for mentoring!.......2002-09-30

I just finished my thesis on mentoring child care center directors. The Mentor's Guide was the best resource. My thesis quotes many authors but there was non better than Lois Zachary. Her book is the easiest to read and she puts into words what I was thinking. I can't say enough about the wealth of information, ideas, quotes and straight comments that I found useful in this book. If you are embarking on a mentoring relationship this book is a must read. Thank you Lois.

5 out of 5 stars The Mentor's Guide.......2000-07-07

Lois Zachary has made a wonderful contribution to the field of mentoring. Her new book is an "easy read" with wonderful metaphors, appropriate emphasis on relationship building, clear distinctions between old style mentoring versus mentoring as a partnership, interesting examples, and useful exercises.

I bought the book out of curiosity rather than truly being interested in the topic. In minutes I found myself fascinated, and I even saw applications of the information to my relationship with my 10 year old grandson!
Effective Human Relations Personal and Organizational Applications: Personal and Organizational Applications
Average customer rating: 5 out of 5 stars
  • Effective human relations? - You bet!
Effective Human Relations Personal and Organizational Applications: Personal and Organizational Applications
Barry L. Reece , and Rhonda Brandt
Manufacturer: Houghton Mifflin Company
ProductGroup: Book
Binding: Hardcover

GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
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ASIN: 0618345876

Book Description

The Eighth Edition relies on the Total Person approach to prepare students for the workplace by highlighting disparate factors such as phsycial fitness, self-awareness, emotional control, integrity, and values orientation.


Customer Reviews:

5 out of 5 stars Effective human relations? - You bet!.......2000-10-17

I think this book is well layed-out, and easy to read. It is also full of examples from companies you know, and deal with. Lots of graphs help to illustrate the ideas, and relationships.
Personal Styles & Effective Performance
Average customer rating: 4.5 out of 5 stars
  • Necessary Read
  • Personal Styles and Effective Performance
  • How to motivate people
Personal Styles & Effective Performance
David W. Merrill , and Roger H Reid
Manufacturer: CRC
ProductGroup: Book
Binding: Paperback

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  5. People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

ASIN: 0801968992

Book Description

Tens of thousands of professionals have attended David W. Merrill's acclaimed "Style Awareness Workshops" The goal: improvement of interpersonal effectiveness skills-inspiring better communication, improved productivity, and a more harmonious working environment. Students preparing for business, management, or sales careers can also benefit from Merrill's techniques, presented in Personal Styles & Effective Performance. Merrill's approach emphasizes the interrelationships between behavior and social style-encouraging students to consider how their own actions influence responsiveness from others. Those actions tend to be rooted in one of four primary social styles: Analytical, Amiable, Driving, and Expressive-which readers are invited to compare and contrast with their own styles, as a starting point for potential improvement. First published in 1981, Personal Styles & Effective Performance continues to be a popular resource for the self-improvement minded. By learning its lessons now, tomorrow's business professionals can have the edge in interpersonal effectiveness-one of the most important facets of a successful career.

Customer Reviews:

5 out of 5 stars Necessary Read.......2007-05-15

Great Book for anyone who is in a position that deals with other people!!! (also for anyone who wants to improve on their communication skills with day to day people)

4 out of 5 stars Personal Styles and Effective Performance.......2007-02-01

One of the best resources to really understand the "Social Styles" personality typology. Written by the pioneer researcher, the book is written with the rigour of a personality theorist, but is very accessible and applicable.

5 out of 5 stars How to motivate people.......2001-03-03

The person who reads this book will be the most likely to succeed in any endevor where other people are involved. The ability to mirror someone's behavior and thus earn their confidence and trust is the skill that the reader will gain, if they take the concepts in this book to heart. All of the interpersonal skills a person has accumulated come together when applying the concepts of 'versitility'. It is the morter that holds everything together. Read the book that lays the foundation for all human behavior techniques and you will be able to effectivly motivate others to reach THEIR potential and help YOU get what you want.
Reece Effective Human Relations
Average customer rating: 5 out of 5 stars
  • Purchased Incorrect Book
Reece Effective Human Relations
Barry L. Reece , and Rhonda Brandt
Manufacturer: Houghton Mifflin Company
ProductGroup: Book
Binding: Hardcover

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ASIN: 061878327X

Customer Reviews:

5 out of 5 stars Purchased Incorrect Book.......2006-01-29

The book was in great condition. By mistake I purchased a class room activities Manual instead of the book needed for the school class I am enrolled in. I need to return the book for a refund. Sorry, Patrick
6 Habits of Highly Effective Bosses
Average customer rating: 4.5 out of 5 stars
  • My boss needs to read this
  • 6 Habits of Highly Effective Bosses
  • Models of exceptional supervisory skills are presented for any interested in honing better leadership skills
  • Managers must read!
  • Managers must read!
6 Habits of Highly Effective Bosses
Stephen E. Kohn , and Vincent D. O'connell
Manufacturer: Career Press
ProductGroup: Book
Binding: Paperback

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  5. The 7 Habits of Highly Effective People The 7 Habits of Highly Effective People

ASIN: 1564148327

Book Description

"This is a wonderful book for managers to read. It is comprehensible, concise and filled with useful wisdom on the human aspects of leadership."

—Mike Wilk, Partner and Practice Leader, Ernst & Young

"The 6 Habits of Highly Effective Bosses provides an excellent training model that a manager can both fully appreciate and easily implement."

—Raymond G. Steitz, V.P. of Global Human Resources, Warner Chilcott Laboratories

People management can be the most rewarding—and frustrating—part of a leader's job. What aptitudes are valued most in managers and executives? Substantial research and a wealth of shared organizational experience demonstrate that it is a manager's "people skills" that truly make the difference.

In The 6 Habits of Highly Effective Bosses, co-authors Stephen E. Kohn and Vincent D. O'Connell present an easy-to-read, sensibly presented review of six indispensable human relations practices used by the bosses everyone admires - and likes to work for - the most. With a combined fifty years of experience helping companies resolve "people problems" in the workplace, management coaches and leadership trainers Kohn and O'Connell guide managers through a sensible, incremental model of supervisory "people skills" development.

The 6 Habits of Highly Effective Bosses also provides a means for managers to coach themselves toward goals that they are encouraged to set for themselves, and the end result is not only knowledge gained, but also greater applied supervisory competency. By practicing the strategically conceived exercises, managers can apply the recommended skills to real workplace supervisory challenges.

For the busy manager seeking effective and timely results from leadership development training, this book can become a springboard for solid professional growth and accelerated success in the development of all-important people management skills.

Stephen E. Kohn has twenty-five years of experience as a management coach, counselor and therapist, specializing in the workplace. Kohn practices in White Plains, NY.

Vincent D. O'Connell has twenty-seven years of experience in behavioral sciences and healthcare. He specializes in corporate training, curriculum development, content development and human resources consulting. O'Connell lives and works in Bethlehem, PA.

Customer Reviews:

4 out of 5 stars My boss needs to read this.......2007-01-12

Great suggestions and information. As said in my title, my boss needs to read this.

4 out of 5 stars 6 Habits of Highly Effective Bosses.......2006-03-17

It was an eye opener. You can see yourself as well as co workers throughout the book. Very helpful.

5 out of 5 stars Models of exceptional supervisory skills are presented for any interested in honing better leadership skills.......2006-01-07

Why do people work hard for one boss and want to quit on another? Quite often it's the boss' management style which is the problem - that, and different habits which may actually work against productivity. There are six habits of human relations which the authors have identified as habits used by bosses everyone admires. Models of exceptional supervisory skills are presented for any interested in honing better leadership skills.

5 out of 5 stars Managers must read!.......2005-10-21

This title is a bit suspected of getting the benefits from the similar one: 7 habits of Highly Effective People. But it's really a good book for all the managers. A must!

5 out of 5 stars Managers must read!.......2005-10-21

This title is a bit suspected of getting the benefits from the similar one: 7 habits of Highly Effective People. But it's really a good book for all the managers. A must!
The Team Building Tool Kit: Tips, Tactics, and Rules for Effective Workplace Teams
Average customer rating: 4 out of 5 stars
  • Did not buy this item
  • From the author
  • Practical and Useful
  • The best practical manual on team building
  • Good basic handbook
The Team Building Tool Kit: Tips, Tactics, and Rules for Effective Workplace Teams
Deborah Harrington-MacKin
Manufacturer: AMACOM/American Management Association
ProductGroup: Book
Binding: Paperback

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ASIN: 0814478263

Customer Reviews:

1 out of 5 stars Did not buy this item.......2007-05-03

Don't know why this is here as I never purchased this item.

5 out of 5 stars From the author.......2005-06-21

The Tool Kit was written from work with real teams in real work situations. Everything was designed to be immediately practical and useful. I'm grateful that people have found the book so helpful. Please visit our website - www.newdirectionsconsulting.com - for more helpful information on teams. Deborah Harrington-Mackin, author

5 out of 5 stars Practical and Useful.......2004-04-27

I'm the Training Coordinator at a manufacturing facility with 200 hourly employees whom we are trying to get more involved in a team-based work system. This book has given me so much PRACTICAL information on the how's and why's of doing this! I'm actually able to relate this information to our employees in a way that it clearly shows the benefits TO THEM of working in teams. Too many of these so-called "Team Building" books are filled with silly exercises that do nothing in the long run. If you want something practical and useful, I recomment this book!

5 out of 5 stars The best practical manual on team building.......1999-09-11

I have easily paid 8x more for other 'manuals', and have none with a more ugly cover, yet this is the anchor of my team building library. It is short on philosophy and long on the day-to-day requirements of goal-setting, consensus building, procedures, and strategies. This is THE book of practical advice to guide a team and its' leader, regardless of prior experience.

4 out of 5 stars Good basic handbook.......1999-09-04

Harrington-Mackin creates a good overview of teambuilding in the workplace. She also provides very practical suggestions that can help team leaders, team members, or the leader of an organization.
Managing Up: How to Forge an Effective Relationship With Those Above You
Average customer rating: 3.5 out of 5 stars
  • Touch of fame elevates Welch's secretary's management tips
  • Should have been called "My Life with Jack Welch"
  • Right on Target...
  • Insulting
  • True Comments about Creating Success in any Organization
Managing Up: How to Forge an Effective Relationship With Those Above You
Rosanne Badowski , and Roger Gittines
Manufacturer: Currency
ProductGroup: Book
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  5. Throwing the Elephant: Zen and the Art of Managing Up Throwing the Elephant: Zen and the Art of Managing Up

ASIN: 0385507739
Release Date: 2004-10-19

Amazon.com

After fourteen years of working shoulder to shoulder with GE tough guy Jack Welch, Roseanne Badowski is not afraid of what she calls the "s-word." She argues that all of us are secretaries as well as managers. In Managing Up, Badowski leverages lessons she learned in building a stellar relationship with her boss. She offers smart and solid advice beginning with her "Can you start on Monday?" interview with Welch, and then turning to the skills of "navigating a boss Monday through Friday." The book' s chapter titles may sound prosaic, but her approach crackles with energy and fresh ideas. For example, she writes about trust by including "time-tested phrases for breaking bad news." She details the perils of being unprepared and puts in a good word for nagging. She also makes a persuasive argument for the advantages of cultivating impatience to enhance productivity. With splashy anecdotes and checklists, Badowski offers realistic and and disciplined counsel. Hero worshippers be warned: Although Welch wrote the book's introduction, Badowski is such an engaging no-nonsense advisor that she becomes the most compelling manager represented in her book. --Barbara Mackoff

Book Description

Everyone has a boss. And anyone who has aspired to move up the corporate ladder knows that their relationship with those they report to is crucial. In Managing Up Rosanne Badowski offers a straightforward, entertaining, no-holds-barred account of what it takes to make your relationship with your boss work to your advantage, no matter where you stand in the corporate hierarchy.

Told through rich, colorful anecdotes about her years spent working with one of the smartest, most demanding and dynamic business leaders of the twentieth century, legendary GE CEO Jack Welch, Badowski reveals the secrets to career success she has gleaned over the years. At heart, it’s about working with the person above you to create a productive and effective partnership.

Everyone is a manager, in one way or another, Badowski points out. She discusses first-hand what it’s like to have to be a mind reader, to anticipate the future, to plan for the unexpected, and to perform the impossible. With refreshing candor and a hint of attitude, Badowski’s advice is unlike any other. She advises us that “Impatience is a virtue,” to “Have no shame,” and to “Beware the too-quiet office.” Having worked in one of the most challenging, high-profile corporate environments anywhere, no one knows more about prioritizing, about making decisions on behalf of your boss, about sifting through a daily barrage of data and information, about multitasking at warp speed, and exhibiting grace under fire. Ultimately, Badowski says, excelling at what you do is about a shared passion for the job.

Managing Up is an invaluable guide for managing your career and juggling responsibilities with finesse and confidence. It should become a management bible for anyone hoping to get ahead in their profession.


From the Hardcover edition.

Customer Reviews:

4 out of 5 stars Touch of fame elevates Welch's secretary's management tips.......2006-10-19

This is the reminiscence of a famous CEO's secretary, but it is better than you might expect. Jack Welch's former executive assistant and now author Rosanne Badowski spins anecdotes nicely. She also provides some possibly inadvertent grains of salt to season everything else you may have read about her boss. However, the idea that her warmly chatty observations can generate a respectable book is a tribute to the power of his legend - and her entertaining recollections. The image of a CEO whose secretary has to go through his trash to keep track of what he's been doing is very revealing. So is the idea of a secretary going behind her super-boss like Mommy behind a toddler, turning off faucets he can't be bothered to shut for himself. Welch acknowledges in the forewordthat he was a difficult, sometimes aggravating boss. He says Badowski, "lived and breathed work," and he praises her "loyalty, discretion and forgiveness" and well as her long hours, the care she took with confidential information and her talent for dealing with those who seek it. Badowski pulls few punches, so you may well agree with Welch's self-assessment after you read her book. However, Welch was also, on occasion, a brilliant manager, and Badowski became a strong one, too. We find that her up-close viewpoint includes some useful managerial insights and just enough gossip to keep your batteries charged.

3 out of 5 stars Should have been called "My Life with Jack Welch".......2005-11-12

I was disappointed by this book for three reasons. First, the key points Badowski makes about "managing up" are tediously self evident. I already knew this information before reading the book. Second, the author teaches via anecdotes, which is not an effective way to elaborate on key points here. She spends too much time talking about her experiences with Jack Welch, in effect, snuffing out any worthwhile analysis. Finally, the book is laced with logical fallacies, contradictions, and improper advice. For example, instead of being "detail-oriented," the author advises her readers to aspire toward "perfectionism," which is both crippling and problematic. Overall, I felt like I was stuck at a dinner party across from a secretary, name dropping and telling me stories.

5 out of 5 stars Right on Target..........2005-06-10

...which explains her success as a partner with Jack Welch.

Ro has hit the nail on the head here. It's not really about keeping his favorite yogurt on tap or catering to his needs, it's about removing the obstacles and the minutiae so that the leadership can lead instead of wasting time on those things that can be done by others. It's more about being a true partner than it is about being a sterotypical assistant.

My take on this book is that although written by an assistant, it is applicable to anyone who has a boss and who wants to be a solution instead of just an employee. Many people take issue with being asked to handle things that they deem are "personal" for thier boss. That conversation is a waste of time and will be a deciding factor on how high you will go in your career. Make no mistake, for leaders of large organizations, there is no distinction between a personal and a work life. They are one. So, Ro really points out that being a solution for Jack sometimes meant that she had to make sure those "personal" things were managed to completion by someone other than Jack. That freed Jack up to take care of business.

Pre-managing your boss is a great way to bring speed to the entire organization. Ro stated early on that she was a creator of time. That is one of the most powerful offers that one can make to their boss and their organization. Time is the most precious asset that many of us claim to not have enough of. By ensuring that Jack didn't have to sweat the small stuff and sift through unneccessary crap, she was able to create the time for Jack to become the leader he is and to bring more prosperity to the organization and the people who support it. Be it personal or business, she handled it.

Observe also, that while many may think of Rosanne Badowski as just an assistant who wrote a book, she obviously has enough insight and leadership skills of her own to be the assistant of one of the most powerful CEO's for 14 years and...she wrote a book about it. I am also quite sure that she has enjoyed some prosperity as a result of her success with Jack.

1 out of 5 stars Insulting.......2004-11-03

I found this book insulting to women. The issue I have is that Roseann catered to her boss.. keeping his favorite yogurt on hand. I personally was completely turned off when she wrote that she had no family (husband/kids). If this is the kind of life you want.. to be the "left hand" of a powerful person, then this would be the book for you. I'd be more impressed if Roseann fulfilled her role at work AND had a family.

5 out of 5 stars True Comments about Creating Success in any Organization.......2004-05-21

Ro writes a good book because it is all about what matters in creating a successful relationship with those above, below and beside you. Too often books are full of theory and go way too far on processes. The ability to relate insightful information using examples and stories is much more telling of a great communicator. Rosanne Badowski tells it like it is, was and should be to create successful relationships with those around us. Success is not only a goal but it becomes the "Passion" of those that strive for it.

To describe situations of success along with failures is telling that we must strive to do our best as long as it takes no matter how hard the path. Badowski invites you into her daily toils, strategic goals for success and her laugh a day world under Jack Welch. A great story about people and how they make the difference in an organization and how accepting those differences, makes a truly great organization. A great book for all of us to enjoy.
Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization
Average customer rating: 5 out of 5 stars
  • Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization
  • A TOP-NOTCH BOOK...TERRIFIC FOR PRACTITIONERS!
  • Trust as the Foundation
  • Best of its kind!
  • A Solid Effort!
Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization
Dennis S Reina , and Michelle L Reina
Manufacturer: Berrett-Koehler Publishers
ProductGroup: Book
Binding: Paperback

GeneralGeneral | Organizational Behavior | Business & Investing | Subjects | Books
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  4. Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern (Jossey-Bass Business & Management Series) Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern (Jossey-Bass Business & Management Series)
  5. The Art of Connecting: How to Overcome Differences, Build Rapport, And Communicate Effectively With Anyone The Art of Connecting: How to Overcome Differences, Build Rapport, And Communicate Effectively With Anyone

ASIN: 1576753778

Amazon.com

Dennis and Michelle Reina, principals in an organization-development firm, believe more productive and rewarding work environments will emerge if relationships that define them are truly built on trust. The problem they see is years of "downsizing, restructuring, and reengineering or of upsizing, mergers, and growth" that frequently result in minor misreadings of intention along with major breaches of promise--followed all too often by seriously diminished employee performance. The solution they propose in Trust & Betrayal in the Workplace is that leaders must develop a full understanding of the complex dynamics involved, and commit to practices that support building trust with employees. The book addresses the aspects of betrayal and trust, the bulk of it focused on "transactional trust" (which they define as "managing expectations, establishing boundaries, delegating appropriately, encouraging mutually serving intentions, keeping agreements, and being congruent in our behavior") and ways to build it among teams and groups as well as entire organizations. The authors conclude with a section on "transformational trust," the ultimate stage attained when trust within these levels "reaches a critical point and increases exponentially, becoming self-generating and synergistic." This is smart food for thought, supported by tools and techniques that can put it into practice. --Howard Rothman

Book Description

In today's competitive global economy, organizations sometimes must make difficult, even distressing changes. For them to be successful, trust is vital. After all, business is conducted via relationships, and trust is the foundation to effective relationships. This book is about trust; the power when it exists, the problems when it doesn't, the pain when it is betrayed, and how to restore it. Drawing on years of research and experience with organizations worldwide, the authors provide a simple yet comprehensive approach to trust that shows how to discuss it constructively, identifies behaviors that build or break trust, and describes steps to rebuild trust and sustain it even through periods of change. This revised, expanded edition features new examples and practical tips, tools, quizzes, and exercises to help readers create work environments where trust grows so that people feel good about what they do, relationships are energized, and productivity and profits accelerate.

Customer Reviews:

5 out of 5 stars Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization.......2007-07-17

We've probably all experienced that really bad job that drained every bit of creativity, energy, and enthusiasm we had. Perhaps you had that overbearing boss who had unrealistic expectations or that supervisor who wouldn't just trust you do your work. Maybe you worked in a place where suggestions or attempts to solve problems were quickly quashed or met with anger.

Trust and Betrayal in the Workplace unequivocally illustrates that such situations not only make the job a hassle but also inhibit the potential productivity of all employees. Basically, as the employee realizes that he or she (or others around them) is being devalued, he or she becomes less committed to doing the best job possible.

Dealing with the resulting morale issue is extremely challenging. Even if the actual problem is addressed, often lost trust is difficult to repair. For instance, if the company attempts to encourage employees to report potential problems, few will likely come forward because they can't possibly believe that they won't get yelled at or have their issues ignored once again. Trust and Betrayal in the Workplace explains that this situation need not be futile. There are ways to rebuild trust and address past issues to create a stronger, more productive business.

5 out of 5 stars A TOP-NOTCH BOOK...TERRIFIC FOR PRACTITIONERS!.......2006-09-22

This is an excellent work that cuts through the typical babble that fills many pages of others books on the subject of trust. The content is exceeding meaty. The organization of the material is first-rate. One of the very best books on the subject. Highly recommended!

5 out of 5 stars Trust as the Foundation.......2003-03-06

The Reina's develop understandable definitions and offer a well researched and thought out framework for both the development and practice of trust. They also offer practical and accessible vignettes and case studies illustrating the 'trust behaviors' that are so crucial to effective organizations and relationships.

Probably the most powerful part of the book is the section on Betrayal. Betrayal is a huge factor in our lives and we rarely talk about it. This book offers a language, method, and solution for both talking about betrayal and beginning the process of healing from it.

This is an important book for people interested in getting to the root of systemic problems in institutions, families, and relationships.

I highly recommend it!

5 out of 5 stars Best of its kind!.......2002-05-23

Blown away! A huge help to solving workplace problems..help that carries over into all parts of life. The Reinas
have a great thing going. I would like to take their course and meet them in person!

3 out of 5 stars A Solid Effort!.......2001-06-02

Dennis S. Reina and Michelle L. Reina discuss the importance of having a strong sense of trust in the workplace. They advocate avoiding both the major and minor betrayals that undermine trust. Creating an environment that promotes trust contributes to effectiveness in the workplace, especially during times of rapid change. The book discusses the nature and effect of trust. It is enhanced with a variety of exercises that promote workplace dialogues and help people think through the issue of trust. Many of these exercises are especially suited for teams, work groups and divisions. The exercises facilitate discussing and resolving problems in a more trusting atmosphere. This well-written, easy-to-read book is directed to front-line supervisors and unit mangers, although it will also interest top management and company owners. We [...] recommend this book to team builders in organizations of all sizes.
The 7 Habits of Highly Effective Families
Average customer rating: 4.5 out of 5 stars
  • Apply It
  • Valuable CDs
  • Revolutionary common sense
  • Awesome book
  • Recommend to everyone I know
The 7 Habits of Highly Effective Families
Stephen R. Covey
Manufacturer: St. Martin's Press
ProductGroup: Book
Binding: Hardcover

Interpersonal RelationsInterpersonal Relations | Relationships | Health, Mind & Body | Subjects | Books
GeneralGeneral | Self-Help | Health, Mind & Body | Subjects | Books
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Accessories:
  1. philosophy hope in a jar daily moisturizer philosophy hope in a jar daily moisturizer

ASIN: 0307440087

Amazon.com

"What is 'effectiveness' in a family?" asks author Steven R. Covey. He promptly answers with four words: "a beautiful family culture." Building this culture is the primary theme of Covey's parenting guide, a manual based on concepts introduced in his blockbuster, The 7 Habits of Highly Effective People. Covey, a New-Age business guru and leadership authority, has consulted with the world's top corporate and political leaders, but closer to home he is the father of nine children. Here, Covey reinterprets each of his now famous "habits" (Habit 1: Be Proactive, Habit 4: Think Win-Win, Habit 6: Synergize) to apply to parenting and family-life issues. Covey suggests writing a family mission statement, implementing special family times and "one-on-ones," holding regular family meetings, and making the commitment to move from "me" to "we" as techniques to improve family effectiveness. Covey is a brilliant storyteller. By weaving the voices and anecdotes of his wife and children with his own inspirational and informative stories, exercises, and parables, he has created a book with something for all parents interested in enhancing the strength and beauty of their own families. --Ericka Lutz

Book Description

In his first major work since The 7 Habits of Highly Effective People, Steven R. Covey presents a practical and philosophical guide to solving the problems--large and small, mundane and extraordinary--that confront all families and strong communities. By offering revealing anecdotes about ordinary people as well as helpful suggestions about changing everyday behavior, The 7 Habits of Highly Effective Families shows how and why to have family meetings, the importance of keeping promises, how to balance individual and family needs, and how to move from dependence to interdependence. The 7 Habits of Highly Effective Families is an invaluable guidebook to the welfare of families everywhere.

Customer Reviews:

5 out of 5 stars Apply It.......2007-10-01

Great book. Teaches you a lot about families and how to improve yours. Fairly easy to read and it has tons of examples to help you out. I got to remember to come back to this book before I start my own family and then continue to practice what it teaches. I've applied it to my family and can say it has helped.

5 out of 5 stars Valuable CDs.......2007-09-26

Ordered the Steven Covey CD's to listen to and share with my husband. We have both found the CD's to be valuable to our ever changing family life. The discs are clear in their presentation of advice and give sensible suggestions on how to nuture your family in a busy world. Glad to have found this resource and happy to share it!


5 out of 5 stars Revolutionary common sense.......2007-08-03

We ave a pretty typical family with two teenagers. I've read dozens of books through the years. But this is the best for someone with teenagers. I'm only on the second chapter, and it's already changed us remarkably. It is something you'll want to work through slowly with your family.

5 out of 5 stars Awesome book.......2007-07-23

Borrowed this book from the library and had to purchase a copy for our family. Many good ideas and encouragement. Our family has used some of the ideas and we see good changes.

5 out of 5 stars Recommend to everyone I know.......2007-07-08

I think this is a must read for everyone. I only wish I had read it sooner. I bought copies for my brother, and sister-in-laws.

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  1. Deep Change: Discovering the Leader Within (Jossey-Bass Business & Management Series)
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  4. Execution: The Discipline of Getting Things Done
  5. Fourth Generation R&D: Managing Knowledge, Technology, and Innovation
  6. Fundamentals of Building Construction: Materials and Methods
  7. Getting Organized: Learning How to Focus, Organize and Prioritize
  8. Getting Things Done: The Art of Stress-Free Productivity
  9. Global Institutions, Marginalization and Development (Routledge/Ripe Studies in Globalpolitical Economy)
  10. Good to Great and the Social Sectors: A Monograph to Accompany Good to Great

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