Book Description
As U.S. organizations continue to explore overseas business opportunities, they will be challenged to adapt to the new market's local characteristics, legislation, fiscal regime, sociopolitical environment and cultural system. Riding the Waves of Culture shows international managers how to build the skills, sensitivity, and cultural awareness needed to establish and sustain management effectiveness across cultural borders. This revised edition is updated with new research and statistics.
More than an encyclopedia of cultures and customs, this essential guide:
- Describes successful and failed cross-cultural business transactions of multinational organizations such as AT&T, Heineken, Motorola and Volvo
- Offers techniques managers can use to anticipate and mediate some of the difficult dilemmas of international management
- Uses country-by-country graphs, examples, and other comparisons to illustrate how different cultures regard and respond to various management approaches
- Includes a CD-ROM of graphs, charts, and exercises to help readers evaluate their effectiveness as a global manager
Customer Reviews:
Outstanding research results in clear & useful guide.......2007-09-19
I was surprised to have my horizons expanded greatly though I had initially expressed skepticism at another book on diversity. On the contrary, this one contains real, practical, appropriate cultural nuances and advice on particulars for many national and cultural traditions. I heartily suggest it as a cornerstone of a modern cultural analysis of the factors that can contribute to enhancing diversity. Even though a bit dated, their research still is valuable. I cannot wait for the next edition!
Essential reading for executives - and politicians.......2006-02-26
This book is deservedly already an international management classic, and should be required reading for anybody who needs to interact with other nationalities and cultures. Hofstede got there first with his classifications of cultural dimensions, but Hampden-Turner & Trompenaars' are arguably more compelling, and - more importantly - the book is both highly readable and replete with case studies. It gives American and Northern European business people insights into why their assumptions about what motivates people from other parts of the world are wrong, and why so many US-centered initiatives founder on the rocks of unrecognized cultural differences. Send a copy to the White House!
For Business Poeple and Managers.......2005-06-30
This is a shorter, and more condensed version of the authors' earlier book 'Building Cross Cultural Competence'. In this book, the authors' target managers and business people who are looking to understand cultural differences and how to deal with them in a variety of circumstances and situations. Each chapter begins with am introduction to one of the dimensions, a discussion of how the differences manifest themselves and concludes with 'tips' on how to deal, and how to do business, with the different culture explored in that chapter.
The authors use the same six dimensions of culture introduced in their earlier work (universalism vs. particularism; individualism vs communitarism; specificity vs. diffusion; achieved status vs. ascribed status; inner direction vs. outer direction; and sequential time vs. synchronous time), but they present these dimensions in a much more accessible and simple manner with more emphasis on what each dimension actually means for business people and how it affects business-related situations.
This book has become the reference for business people and managers in the area of culture. Simple and very well written without losing credibility; this is a book that will enlighten and guide any manager in dealing with people from other cultures. While in some ways it is a 'western-centric' book (targeted to Western - especially US - managers), it remains very useful for managers from other cultures since the authors have attempted to keep the examples and discussion culturally neutral.
A Great Introduction to Intercultural Understanding.......2004-05-03
At last from Europe, a clear, concise, readable explanation of the critical dimensions of international management. It places culture in a perspective that allows for applications internationally and within the diversity of single nations.
David C. Wigglesworth, Ph.D. is an international/intercultural human resource, management, and organization consultant and president of D.C.W Research Associates International in Kingwood, Texas, USA. He can be reached at dcwigg@earthlink.net
Riding the Waves of Culture.......2003-10-02
An excellent overview of culture and cultural differences. For a more specific look at Americans, read Working with Americans (Stewart-Allen/Denslow)
Book Description
This book provides readers with basic information about human beings and their behavior within the context of a business environment. It includes such issues as how to motivate people, how to give them feedback on their performance, how to influence them, and how to help them cope with stress. By examining the factors that contribute to an ever-changing business world, it will teach readers to develop, train, and motivate high-performance employees in a world of constant change. The Field of Organizational Behavior. Perception and Learning. Individual Work Differences. Motivation in Organizations. Managing Your Own Behavior. Group Dynamics and Teamwork. Decision Making in Organizations. Social and Deviant Behaviors in Organizations. Leading and Coaching Others. Culture, Creativity, and Innovation. Organizational Structure and Design. Technology in Organizations. For managers, or anyone else, who are interested in organizational behavior.
Customer Reviews:
Alright.......1999-11-21
I used this book at Cornell's school of Industrial and Labor Relations in an OB course. It was ok, but I have seen better. The examples are mostly revelant, but sometimes it strays from the covered material. A good book to use to review for the final exam, but if your teacher draws tests from their own lectures, make sure you utilize the index in the back!
Poor theory, good applications.......1999-06-11
This text was used at the University of Wisconsin-Madison for an honors OB course. It served the class well by providing relevant and often humorous applications of theory. However, the descriptions of the actual theories themselves were weak and vague often referring to other concepts not yet learned.
Book Description
The primary vision for UNDERSTANDING MANAGEMENT, 5th edition is to provide students with an engaging survey of modern management practice, while providing ample opportunity for enrichment and skill development. UNDERSTANDING MANAGEMENT is unparalleled in its ability to seamlessly weave together classic and contemporary principles into a presentation that is crisp and instantly applicable for students. Examples from small-to-mid sized companies give students insight into the 'local' companies similar to those where many will begin or continue their careers. To further help students apply what they have learned Dorothy Marcic includes skill-building and application exercises in every chapter. UNDERSTANDING MANAGEMENT was also designed with the instructor in mind-its briefer format and impressive ancillary package make it both flexible and highly adaptive to any course, allowing you to do more in class.
Customer Reviews:
great resource.......2007-02-13
This book is a great starter if you want to learn basic terms as well as management techniques.
A+++++.......2007-01-25
Book better than the description.I can not even tell if its used.Really fast shipping.Honest seller. Thanks A+++++++
Hard to learn when you fall asleep..........2001-05-12
This book, although quite imformative and related to class discussions, was a little boring when I read it. Also, as it usually happens with business textbook it lacked "When good idea goes bad" examples. But, I guess, management never makes any mistakes... that's what you have to understand in it.
Book Description
This book makes an authoritative and practical introduction to organizational behavior. It contains leading-edge coverage of topics and issues combined with a wealth of learning tools that help readers experience Organizational Behavior and guide them to becoming better managers.
Chapter topics discuss individual differences: personality, ability, and job performance; work values, attitudes, moods, and emotions; perception, attribution, and the management of diversity; learning and creativity at work; pay, careers, and changing employment relationships; managing stress and work-life linkages; leadership; power, politics, conflict, and negotiation; communication flows and information technology; organizational culture and ethical behavior; and organizational change and development .
For business professionals preparing for a career in management.
Customer Reviews:
Workplace success..........2007-03-29
This book has all sorts of information that will help any group of people working together get along better because of a greater understanding of different kinds of people.
not for MBA students.......2006-03-16
This book was required for an MBA class. It is more suited for undergraduates. It does not encourage deeper thinking or analysis appropriate for the graduate level.
The book is strong in theoretical understanding but weak in management applications. It is nice to be able to list the names of motivation theories, for example, but the authors seem uanble to provide criteria one might want to consider for policy decisions. I wonder if this book is by and for academics who have no real life work experience but need to publish or perish.
End of chapter supplementary articles are only from the New York Times. Although the book's introductory material lets us know how wonderful this is, a greater variety of source material would enhance the overall effectiveness. After all, the book does speak of diversity.
To its credit, the book is reasonably readable and does not overwhelm us with too much esoteric academic speak.
Great book. Must have it, if you are studying Org. Behavior.......2005-03-14
A colorful introductory textbook on organizational behavior that integrates concepts, theories, and research findings to examine individuals in organizations, groups and organizational processes, and inter-group relations and the organizational context. Case studies illuminate concepts and provide managerial implications. There is a diversity of heuristic features, some integrated into the text and some at the end of each chapter or part.
Great book. Must have it, if you are studying Organizational Behaviors (OB).
Also, this book is well known to many of top ranked universities in Graduate Programs (MBA) and No. of copies this books have been sold are in few hundred thousands !!! (@ 380,000 copies) justifies it's strength and quality of knowledge as well.
Customer Reviews:
Is a required textbook for my managing diversity class.......2005-09-21
This isn't a bad book. It was required for a managing diversity class I am taking in graduate school. The content is short readings on various topics generally centering around cultural diversity and discimination. There are group exercises in between some of the readings. The book is very much centered around being used in a group-discussion oriented classroom. I don't think it is worth what is being charged for it, but as far as textbooks go, it is pretty inexpensive.
Book Description
This readable, research-based book contains a somewhat psychological approach that is balanced by engaging business and management features. Clearly presented theory is backed up by real-world cases, discussion questions, and experiential exercises. Comprehensive coverage includes organizational behaviour and management; personality and learning; perception, attribution, and judgment of others; values, attitudes, and work behaviour; theories of work motivation; motivation in practice; groups and teamwork; social influence, socialization, and culture; leadership; communication; decision making; power, politics, and ethics; conflict and stress; organizational structure; environment, strategy, and technology; organizational change, development, and innovation. For organizations' individuals who want to be successful and happy in the workplace.
Customer Reviews:
Fast Service.......2007-09-17
Book was delivered in a timely manner and in promised condition. I would order from this source again.
Long winded but not unbearably so.......2003-04-10
This book was used as part of a Business Management program I'm doing and because of the length of chapters we did not get to cover much of the book. I think that the chapters could have been shortened a great deal and more emphasis placed on important issues. The book itself (quality) is extremely poor. Every student in the class found that despite its having a hard cover the pages were falling out and the binding didn't hold.
Ironically, this books needs some ORGANIZATION.......2002-09-14
Maybe, it is just me but I personally think that the book is poorly written and structured. I dislike the style that the author uses writing this book by constantly mentioning the names of scientists who developed some of the theories. This made it extremely difficult to follow due to the overflow of people's names. An example of my own "I wrote this review because John made an experient with Dave Smith that shows Amazon.com Customers will read it and not purchase the book. Dave Smith with Mark Davidson and Howard James conclude that reviews are good and reviews have become a part of good books". This sentence clearly did not have any great purpose, all it did was take up 'word counts'.
Other bad layouts include: Bad paragraph strucuturing (some paragraphs are so badly strucutured that it takes up the entire page), lack of highlights, bad definitions meant that you would actually have to look in the dictionary to get a better explaination. Another example of mine BAD: "Java is comprised of Legend 1422 and Cobra122, using H111 as a base running-engine symmetric to C1223". ALOT of useless nonsense, instead of simple saying "Java is a computer-friendly high level programming language....."
Maybe, I'm wrong or biased but I have definitely seen and used better books. Please write a review on what you think and maybe correct me on some areas if i'm wrong
Product Description
Based upon 17 years of ongoing research involving more than 40,000 people from over 25 cultures, extensively field-tested, and adopted internationally by Fortune 500 companies, Human Dynamics? is a developmental system that demystifies the complexities of how people function and interact with one another. Human Dynamics presents a powerful framework for understanding the distinct ways in which we process information, learn, communicate, relate with one another, manifest stress, maintain well-being, and develop as human beings. At the heart of Human Dynamics are the three universal principles we all share in different capacities--mental, emotional, and physical--fundamental threads that cross culture, age, race, and gender to unify us all. As we learn to appreciate our commonalities and differences, we can use our unique gifts and apply new understanding to enrich our relationships, heighten "collective intelligence", communicate more effectively, work together more productively, enhance creativity, optimize team learning, and strengthen organizational performance. Actual accounts from major companies including Intel Corporation, Intermountain Healthcare System, and London Life Insurance Company document how Human Dynamics can optimize business relationships, organizational learning, teamwork, and communication.
Customer Reviews:
A Proper Examination and Explanation of Human Action.......2001-01-24
If you have found most personality tests insignificant, unhelpful, or unrevealing, then perhaps this book is for you. Human Dynamics goes into much more depth and provides a greater understanding of human communication and actions than any simple personality test. While people can be placed into certain "dynamics," these dynamics are not nearly as restraining or stereotypical as personality tests tend to be. Rather than explaining one's personality, dynamics explain how groups of people tend to process information, not necessarily how aggressive, passive, or "likeable" they are. This book helped me in terms of personal discovery, and has also helped me understand why it always seemed that so many people "just never seemed to think like me."
Great book.......2000-07-09
Models to describe human personality are presented. Each model has it unique characteristics, its strengths and weaknesses. Each model will respond most effectively to certain modes of communications. This understanding of the different models presented will help a manager, a teacher, a student or just about anybody to understand themselves and people around them better. This will enable better communication of ideas and thoughts. Students will learn better and managers will be able to communicate more effectively with individuals. The models can be taken up to an organizational level. The applications of this book are far and wide. It is also simply and clearly written.
improving teamwork in your organisation,family & community.......1998-11-06
the first time that I have found an approach which looks at humans holistically and systemically. It is not a group of personality characteristics describing superficial behaviours, but a way of understanding and recognising internal processes particular to various human dynamics. It therefore goes much deeper than any other personality assessment technique I have seen and because of this can not be reduced to a paper and pencil test. However, the gift this approach brings is that it can be taught to everyday people and can provide access to better relationships and a greater understanding of how to release our judgement of others. A truly life changing book.
A most complete study of human diversity........1998-08-24
It is obvious that Dr. Seagal has worked extremely hard to confirm her research since 1979. Her style of writing is clear, concise and void of jargon. I found the content easy to absorb, understand and apply. Just the heightend awarness of how diverse we are has made a significant difference in how I work and related to people. I can see some real possibilities for applying in a business context.
A most complete study of human diversity........1998-08-14
It is obvious that Dr. Seagal has worked extremely hard to confirm her research since 1979. Her style of writing is clear, concise and void of jargon. I found the content easy to absorb, understand and apply. Just the heightened awarness of how diverse we are has made a significant difference in how I work and relate to people. I can understand why this work is being applied internationally, especially in business and education.
Book Description
Don't venture into the consulting field without this essential Fieldbook & Companion!
Following on the heels of the best-selling Flawless Consulting, Second Edition comes The Flawless Consulting Fieldbook and Companion. Whether you work as a consultant or you work with consultants, this relentlessly practical guide will be your best friend as you discover how consulting influences your business- and real life-decisions and those of others.
The Flawless Consulting Fieldbook and Companion is packed with:
- Sample scenarios
- Case studies
- Client-consultant dialogues
- Hands-on tools
- Action plans
- Implementation checklists
"Wow! A companion a business owner can't be without! The insights of 30 consultants the caliber of Peter Block is priceless."
--Sue Mosby, principal, CDFM2 Architecture Inc.
"This book is a companion piece for both the desktop and bedside of those who do consulting full time or in their role as leader. I plan to keep this book close to me to both guide and inspire my work."
--Phil Harkins, president, Linkage, Inc.
Customer Reviews:
DON'T LEAVE CONSULTING HOME WITHOUT IT..........2007-10-02
Block keeps learning from his own sparkling consulting insights as time goes by. At One Big Idea Consulting Limited NZ we would read with respect an old envelope that he used to catch a fleeting insight after a dinner with a consulting client. This book may be an after-thought, but it is not to be lightly dismissed by any serious consultant or client.
Drucker The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials) at his best, and Henderson Henderson on Corporate Strategy and Schaffer High-Impact Consulting: How Clients and Consultants Can Work Together to Achieve Extraordinary Results (Completely Revised and Updated) also have the same influence at One Big Idea Consulting Limited NZ. After decades of using their seminal teachings inour practical 100-Day Action Projects around the globe, if they speak from the here or from the hear-after we perk up and listen with both ears.
A must have.......2007-01-11
For any consultant, in any field. Block speaks about the heart of consulting work, not only the mind of it.
making sense of consulting.......2002-01-08
Peter Block's classic book's fieldbook and companion has an unusual structure and there lies it's USP. It looks at dilemmas and challenges that consultants face and also the tools that can be used.
If you want to know the innards of consulting, without getting caught up in brands, to delve into both the art and science, then read this book....it's a must for facilitators, trainers, process consultants of all hues and colors.
Bedtime stories Consultants read their Children.......2001-10-18
I have the 2nd edition of Block's "Flawless" and find it an essential reference, true to its reputation. Disappointingly in this Companion many of the authors seem to treat the readers as a captive audience - at the level of first year college students. For example - a diatribe on Romeo and Juliet as an illustration of human diversity, or three pages of "my worse experiences" one of which transpired to be freezing on stage and losing the point. These type of chapters annoyed me and distracted me from some of the worthy contributions. So much so that I returned the book to the bookshop and asked for my money back - the first time I have done so in 30 years of buying management books. In my opinion this book is a dud riding on the coat tails of the previous 'flawless' success.
Roadmap to consulting in the 21st century.......2001-06-12
This book deserves to be among the TOP 10 of business books of 2001. If you work as a consultant and want to learn your customers how to fish (in stead of giving them fish), BUY this book! If you have consultants walking around in your organisation, make sure they apply these principles!
After reading this, you'll understand why re-engineering processes fail, why the balanced scorecard isn't "the" solution", why teaching people skills sometimes has no impact, why implementing SAP is so hard and why people in companies are very sceptic if you suggest any of these "popular" solutions. In fact, all these solutions share the same underlying principle: some knowledge and procedures need to be added to the company to "fix" problems. This notion is wrong! Overcoming resistance to change has to do with giving people a chance to participate.
When studying projects of famous consultants and big 5 consulting comapnies, I have often wondered: "Why did the implementation of this project fail?" My first personal lesson was that PEOPLE matter more than methodology and tools. (I have been writing about this for years...).
Next to this first learning, I knew that it's not the consultants that have to bring the solution, it's the persons IN the organisation. And I have been looking for years for solutions to this paradox (being a consultant, that is). SO: methodology IS important: if you use a methodology which will mine the knowledge of the company as a WHOLE, you are the enabler of the change. As a consultant, you do not have to bring the CONTENT, the knowledge of WHAT needs to be changed, but you have to GUIDE the change process, and bring knowledge to the organisation so that they can change themselves. This book is one of the few that will really help you understand which processes are needed for this (many of the 30+ people that helped to write this book have a proven track record in this area).
If you don't know how to put systemic thinking into practice (or you think it's just about designing a solution with the system in mind), and/or if you haven't heard about whole-scale change, apreciative inquiry or the engagement paradigm, this is a good place to start: you will literally discover a new way of consulting, one that lives up to the title of this book and might even really enable "flawless" implementation processes.
And if putting this book into practice isn't flawless: go to the last chapter: Peter Block added a "trouble-shooting guide" that helps you get trough 12 common roadblocks.
Make consulting flawless, learn how to make people share THEIR solution.
Patrick E.C. Merlevede, co-author of "7 Steps to Emotional Intelligence"
Book Description
Positive feedback and recognition are proven and valuable but too often overlooked management tools. Recognizing and Rewarding Employees gives managers the rewards most successful at motivating employees, tips for showing appreciation for work done well, ways to promote achievement through recognition, and more.
Customer Reviews:
You just can't give raises every week! Find Something else!.......2003-07-03
I have long believed that for the most part your company pay plan is competitive within your industry. Then by definition, you are getting paid what you are worth in your environment. As a manager/supervisor that also means that you can not reward with money. To become successful leader, your had better look in other directions.
My suggestion is using Mr. Brayton's Recognizing and Rewarding Employees as your starting point. He presents you with the tools. We all need to consider our method of using the tools.
Picture the chapter headings as your core principals. Within each principal, the author lays out methods, details, actions or thoughts to support the principals. Take the chapter content to develop your leadership and managerial style. We are all individuals and as such will use different styles. However, the core principals being presented within each chapter remain constant.
I found it helpful and easy to grasp the principals through the side boxes and the manager's check boxes.
Understand the key principals, develop the tools to fit your style and you will improve your managerial results!
Highly Recommended!.......2001-09-01
Author R. Brayton Bowen takes a thoughtful approach to understanding the new generation of employees who seem to need rewards and recognition to spur their motivation. He attributes their incentive-based work ethic to workplace changes, such as downsizing and a decline in loyalty, which has tainted the work environment. Bowen proposes a variety of recognition systems, including intrinsic and extrinsic rewards, and he outlines strategies for using recognition to empower the whole person. His in-depth ideas about building motivation through recognition and rewards will appeal to anyone who manages other people, from supervisors to top executives, though he cautions that true motivation can't be bought, but must come from genuine achievement and internal drive. Since Bowen provides a thoughtful context for the workings of motivational strategies, as well offering some hands-on tactics, we [...] recommend this book to managers and human resource professionals at all levels.
Full of Quick "Idea" Nuggets.......2001-05-04
Just as recognizing and rewarding customers lead to loyalty, the same is true for employees. Creating a caring culture is a tall order for employers, but it's exactly what employees want--and value. This book is brimming with ways to create that caring culture. Any business person can realate to the stories and examples. Best of all are the gray boxes sprinkled liberally throughout the book (almost on every page) that provide tips, tactics, and examples. I can randomly open the book and read one of these nuggests -- and within 30 seconds, I have a new insight, idea, or understanding. This book is a must-read for every manager who cares about employees.
Great practical guide!.......2000-10-13
The notion of leading from the inside out was refreshing and relevant
in today's world where managers often believe that changing their
behavior is sufficient. I am using the notion of Recognition As A
Whole Person Experience in my graduate management class. It is well
stated and is representative of the book as a whole. The eye-catching
icons, checklists, and sidebars make the book easy to read and apply
to practical situations. The book is very useful to practicing
managers and this is the primary group in our MBA program. I will
recommend the book to them without reservation. John T. Byrd, PhD
Professor of Management Bellarmine University
Must Read for Managers.......2000-10-02
Finding aides for managers which help make the complex subject of employee supervision, motivation and commitment understandable are rare discoveries. Brayton Bowen's book, "Recognizing and Rewarding Employees" is one of those infrequent finds. This book includes practical, every day examples throughout. I found it could be read quickly, a few sections at a time. It is filled with real world examples throughout which include useful tips as well as insights you will conclude could only have been written by someone who's really "been there". Reading this book would be an excellent investment for all managers responsible for achieving results through others.
Average customer rating:
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Understanding Workplace Violence: A Guide for Managers and Employees
Michele A. Paludi ,
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The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
ASIN: 0275990869 |
Book Description
The statistics are alarming. Homicide is the most frequent manner in which female employees are fatally injured at work; it is the number two cause for men. According to a recent study cited by the Society for Human Resource Management, incidents of workplace violence have increased steadily over the past sixteen years; 58 percent of participating companies reported that disgruntled employees have threatened senior managers in the past year, 17 percent said employees had intentionally and maliciously downloaded computer viruses, and 10 percent said they were victims of product tampering. Meanwhile, the costs linked to workplace violence have been estimated at over $120 billion. Experts agree that risk factors for workplace violence include psychological, behavioral, and situational stressors--and today's volatile business environment increases their intensity. This timely book integrates insights from the fields of management and social psychology to identify the sources of workplace violence and offer readers practical strategies for preventing it, protecting themselves and their employees from it, and reacting swiftly and effectively when it happens. Featuring case examples, interviews, practical recommendations, and resources for additional information, the authors debunk common myths and misconceptions about workplace violence, its perpetrators, and its victims, and consider the link between domestic and workplace violence--in particular, its implications for women and minorities. The result is an essential guide for anyone, including managers and employees, human resource professionals and counselors, psychologists and other advocates, who is affected by the impact of workplace violence and is seeking solutions.
Books:
- Sarbanes-Oxley for Nonprofits: A Guide to Building Competitive Advantage
- Strategic Planning for Public and Nonprofit Organizations: A Guide to Strengthening and Sustaining Organizational Achievement, 3rd Edition
- The Art of Project Management (Theory in Practice (O'Reilly))
- The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job
- The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It
- The Elements of Style, Fourth Edition
- The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations
- The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations
- The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations
- The Fifth Discipline Fieldbook
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