The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations

Book Description

How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.

Customer Reviews:

Valid Scientific Writing - misses detailed "How To" answers.......2001-10-17

After being disappointed by Cary Cherniss' book on "promoting" emotional intelligence, I was rather reluctant to spend money on this one, so I ordered a used copy through Amazon (very satisfactory: the copy I got was as good as new). I must say that I find my money well spent. In fact, the only reason why this book doesn't get 5 stars is that it's too scientific for practical application.

For instance, chapter 5 is correct to point out that most tests don't measure emotional intelligence, BUT emotional competence, and then goes on to warn us that a test as Bar-on's EQi test certainly has disadvantages, given it is a self-administered test (In my experience, self-administration of EQ-like tests is particularly dangerous for recruiting and other forms of evaluation). Of course, then the question becomes: BUT I want to test EQ in the context of work, how can I do this in a reliable fashion? You'll find the answer halfway chapter 6, which indicates that Behavior Event Interviews will do the trick (I agree with this, since that's what I experienced as well). Unfortunately, you won't find what kind of questions to ask during such an interview, let alone examples of how to do it.

Also, I was glad that the author of chapter 8 pointed out the same pitfalls of hiring senior executives I have been warning companies for. The suggestions that were outline come close to what we have been doing for several customers, but again the real, practical how to's are missing.

The chapters on training emotional intelligence in part three of the book were more useful than the book "Promoting E.I.", so there is no need at all to buy that other book anymore. Once again, these 4 chapters contain many of the messages one should have when working to develop EQ.

My critique: Except the scientific parts, I found that many of the more practical things this book covers, are "old messages" that can be found in works of Boyatzis, McClelland, Prochaska, Spencer and Spencer, ...

Conclusion? Buy this book if you need a solid scientific basis for your knowledge of emotional intelligence. As far as the how-to's are concerned, this book will serve very well as an outline and a checklist by which one can evaluate the quality of work delivered by a consultant - however, it's not enough to really go out there and "just do it". On the other hand, if you are a consultant recruiting or training for emotional intelligence, this is a MUST READ. Don't get caught not knowing what's in here!...

Promoting Emotional Intelligence in Organizations
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Keys to cultivating emotional intelligence

A guide for setting up a training program

A book to give to your manager!

Promoting Emotional Intelligence in Organizations
Cary Cherniss , and Mitchel Adler (this is the correct spelling of the author)
Manufacturer: ASTD
ProductGroup: Book
Binding: Paperback

General | Organizational Behavior | Business & Investing | Subjects | Books
General | Business & Investing | Subjects | Books
Human Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
Management | Management & Leadership | Business & Investing | Subjects | Books
Emotions | Mental Health | Health, Mind & Body | Subjects | Books
Organizational Behavior | Business Management | Professional & Technical | Subjects | Books
Similar Items:

The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations

Linking Emotional Intelligence And Performance At Work: Current Research Evidence With Individuals and Groups

Emotional Intelligence In Action: Training and Coaching Activities for Leaders and Managers

The Emotional Intelligence Activity Book: 50 Activities for Promoting Eq at Work

Working with Emotional Intelligence

ASIN: 1562861379

Book Description

Based on the study of model programs and from hundreds of studies on the psychology of behavioral change, the 22 best-practice guidelines presented in this book offers the tools and data needed to sell and implement emotional intelligence training within your organization.

Customer Reviews:

Keys to cultivating emotional intelligence.......2001-10-25

As president of a consulting and training firm which works with organizations to help them adopt new management methods, I found Promoting EI in Organizations to be a truly exceptional book. It was well structured; but not dry. The clear organization was backed by case studies and examples, almost all of which were extremely practical and relevant. (Some of the case studies near the beginning of the book were more motivational.)

The recognition that true change in managerial skill requires in depth experiential training and ongoing support underlies the ideas in the book. The challenge of convincing an organization to commit to a particular method and to provide resources for this kind of development is great. This book provides methods and materials which will assist in that process through its review of best practices.

The need for review and continuous improvement is sharp. I appreciate the author's point that we must show that the training is working for the business, or modify it, or drop it. The book's 22-step process for this was excellent. It would have been valuable to include more on methods of cyclical review and feedback to produce improvement.

For anyone who is serious enough about managerial "soft" skills to want to provide training in them, and then measure results with hard dollars and business return on investment, this book is an excellent resource.

Sid Kemp, President
Quality Technology & Instruction, L.L.C.

A guide for setting up a training program.......2001-08-27

I bought the book because of its title, which also explains why I only gave it 3 stars. This doesn't mean the book doesn't have a good content, quite on the contrary, I agree with most of the material that is written in this book and I can only dream that my customers will apply all that's written here. But for me this is a book about TRAINING emotional intelligence, as opposed to a well integrated way to PROMOTE eq. The first 66 pages of the book will explain what emotional intelligence is (in a manner similar to Goleman's "Working with Emotional Intelligence") and will give an overview of some training programs the authors have looked at (few of these programs are "real" imotional intelligence programs). The next 100 pages explain what one should do to implement a succesful training program (this part is valid for ANY training program and only little of the information is specific to emotional intelligence). In stead of reading that second part, I recommend the "ASTD Handbook of training design and delivery". Conclusion: given what I previously read, this book didn't add anything new. Of course, depending on your backgrond, this might be different for you. But still, if you are really serious about training emotional intelligence, I'd buy at least 3 other books as well, given that you'll get more in depth information that way. And what if you want to PROMOTE eq at work? Sorry, I guess that that book still needs to be written. Patrick E.C. Merlevede, M.Sc. -- co-author of "7 Steps to Emotional Intelligence"

A book to give to your manager!.......2000-06-24

Finally! A book that adresses an important and overlooked area for improving management skills and developing leaders. The book emphasizes and explains the necessary balance between professional work, human behavior and the emotional components of our lives that add color (and sometimes conflict) to our lives. Promoting Emotional Intelligence in Organizations suggests a range of soft-skill tools that professionals of many ilks and industries can use for the benefits of their organization. I read the book in preparation for attending the Council of Independent Colleges institute for chief academic officers (Cary Cherniss is an invited CIC conference speaker). This will be a revolutionary and welcome concept on many campuses.

Leading With Emotion: Reaching Balance in Educational Decision Making

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Leading With Emotion: Reaching Balance in Educational Decision Making
Kermit G. Buckner
Manufacturer: ScarecrowEducation
ProductGroup: Book
Binding: Paperback

General | Education | Nonfiction | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

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School Money Matters: A Handbook for Principals
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ASIN: 0810844117

Rape Work: Victims, Gender, and Emotions in Organization and Community Context (Perspectives on Gender)

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Rape Work: Victims, Gender, and Emotions in Organization and Community Context (Perspectives on Gender)
Patricia Yancey Martin
Manufacturer: Routledge
ProductGroup: Book
Binding: Paperback

Violence in Society | Social Sciences | Nonfiction | Subjects | Books

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The Mythology of Crime and Criminal Justice

ASIN: 0415927757

Book Description

Despite the proliferation of rape crisis centers and other improvements in the treatment of rape victims over the past 20 years, many victims still find themselves the victims of what has been called a "second rape" by doctors, lawyers, judges, police, and administrators that process them. This book takes a critical look at the organizations and officials that process rape victims to see how the structure of their respective organizations often prevent them from providing responsive care.

Rape crisis centers are considered in detail and compared with mainstream organizations such as hospital emergency rooms, law enforcement and the judicial system. These comparisons are then used to offer positive models and suggestions for change. Martin concludes by looking at examples of responsive processing in mainstream organizations and considering the rape crisis center as a woman's movement organization.

The Coherence of Personality: Social-Cognitive Bases of Consistency, Variability, and Organization

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A Must-Have for Psychology Students

The Coherence of Personality: Social-Cognitive Bases of Consistency, Variability, and Organization

Manufacturer: The Guilford Press
ProductGroup: Book
Binding: Hardcover

Developmental Psychology | Psychology & Counseling | Health, Mind & Body | Subjects | Books

General | Psychology & Counseling | Health, Mind & Body | Subjects | Books

Personality | Psychology & Counseling | Health, Mind & Body | Subjects | Books

Cognitive | Psychology & Counseling | Health, Mind & Body | Subjects | Books

General | Mental Health | Health, Mind & Body | Subjects | Books

Cognitive Psychology | Behavioral Sciences | Science | Subjects | Books

General | Behavioral Sciences | Science | Subjects | Books

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All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
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Personality and Assessment
Handbook of Personality: Theory and Research, Second Edition
Introduction to Personality: Toward an Integrative Science of the Person

ASIN: 1572304367

Book Description

This volume reveals how social-cognitive structures and processes serve as a basis of personality coherence--the unique patterns of experience and action that make each of us who we are. In doing so, the volume demonstrates how a personality theory can be built on psychology's broader foundation of knowledge about cognitive and affective systems and the interactions between persons and the sociocultural environment. Presenting novel theoretical developments from leaders in personality, social, cultural, and developmental psychology, chapters show how personality coherence arises from the ways people assign meaning to social information, gain causal agency over their lives through self-knowledge and self-reflective processes, and organize multiple life events within a framework of goals and life tasks. The book stands as the most definitive presentation to date of the social-cognitive theories of personality.

Customer Reviews:

A Must-Have for Psychology Students.......2000-01-29

As a graduate student, I plan on referring to this book often and highly recommend it.

The Coherence of Personality is an anthology of social-cognitive explorations, a springboard for future intellectual investigation, and a forum for considering many of the current, relevant topics within social-cognition as presented by the major theorists themselves.

I personally enjoyed the contributions regarding bottom-up theory, relational schemas, and the role of culture in the perspective of self by Cervone, Baldwin, and Kitayama & Markus, respectively.

Customer Reviews:

Great book on social emotional learning..........2002-08-19

This is a companion to Cohen's other edited book, Caring Classrooms/Intelligent Schools. This book addresses an older group of youngsters in school--those passing into adolescence. The 12 chapters cover the theory of social emotional learning (SEL) in schools. A number of SEL curricula or projects are discussed, such as the Comer/New Haven project, the work from the Northeast Foundation for Children, a psychoanalytically informed educational perspective, the Resolving Conflict Creatively Program (RCCP), and others.

This is not really a "how-to" book, any more than was Cohen's other book. Readers will benefit, however, because he systematically reviews SEL programs, and readers will be eager to pursue specific programs from among those referenced.

I missed not seeing any work from Myrna B. Shure, who is a good cognitive-behavioral SEL practitioner (the "I Can Problem Solve" curriculum). Does her work not involve young adolescents? If not, that is a disappointment.

SEL is important because we all 'swim' in a social environment. When that environment is caring and concerned, when students can make heart-informed choices, they 'swim' better and are said to learn better. We certainly know they are happier and appear more productive.

I know many readers will gain a lot from this work, and the other related books in the SEL field. Good luck!

Excellent, important book for educators interested in SEL........1999-04-08

This timely volume presents the range of ways that teachers can help students develop social-emotional skills and competencies. It is very practical and helpful. On one level, teachers have always done this. On another, new information, stratagies and research findings are presented here. Very helpful to "front line teachers" and I suspect, administrators too. It will also be of interest to parents who want to help thier kids feel better about themselves and more able!

Emotional Development: The Organization of Emotional Life in the Early Years (Cambridge Studies in Social and Emotional Development)

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Emotional Development: The Organization of Emotional Life in the Early Years (Cambridge Studies in Social and Emotional Development)
L. Alan Sroufe
Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Paperback

Adolescent Psychology | Psychology & Counseling | Health, Mind & Body | Subjects | Books

Developmental Psychology | Psychology & Counseling | Health, Mind & Body | Subjects | Books

General | Psychology & Counseling | Health, Mind & Body | Subjects | Books

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Developing Through Relationships
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Adult Psychopathology and Diagnosis

ASIN: 0521629926

Book Description

In the past, researchers have treated the development of the emotions and the task of emotional regulation as two separate topics, the former emphasizing "normative" questions and the latter emphasizing "individual" differences. Until now, understanding the first topic has never been seen as relevant for the second. This is the area pioneered by Emotional Development. This book presents the early phases of emotional life from a developmental perspective. It argues that emotional generation hinges on the developing ability to express arousal or "tension" in accordance with one's context. It reveals the common core processes underlying the emergence of specific emotions and the capacity for emotional regulation. The book also explains the timing of emotional emergence, why emotions function as they do, and individual styles of emotional regulation. Close ties between emotional development, cognitive, social and CNS development are discussed, as well.

Emotion, Development, and Self-Organization: Dynamic Systems Approaches to Emotional Development (Cambridge Studies in Social and Emotional Development)

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Emotional, Development, and Self-Organization: Dynamic Systems Approaches to Emotional Development

Emotion, Development, and Self-Organization: Dynamic Systems Approaches to Emotional Development (Cambridge Studies in Social and Emotional Development)

Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Hardcover

Neuropsychology | Psychology & Counseling | Health, Mind & Body | Subjects | Books

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Emotions | Mental Health | Health, Mind & Body | Subjects | Books

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Handbook of Emotion Regulation

ASIN: 0521525276

Book Description

Presented here for the first time is the idea that emotional development is "self-organizing." It replaces older ideas that genes or environments "control" the process of development. Self-organization is one aspect of a revolutionary approach to science that embraces "chaos theory" and the new "science of complexity." Physicists, chemists, biologists, and other scientists see self-organization as a significant way of explaining patterns in nature.

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Customer Reviews:

Emotional, Development, and Self-Organization: Dynamic Systems Approaches to Emotional Development.......2007-08-27

This is excellent for anyone interested in human behavior or self improvement. It combines the research information from psychology and from system dynamics.

The organization of behavior;: A neuropsychological theory, (by) D.O. Hebb. Science Editions

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The organization of behavior;: A neuropsychological theory, (by) D.O. Hebb. Science Editions
D. O Hebb
Manufacturer: John Wiley and Sons
ProductGroup: Book
Binding: Unknown Binding

Physiological Aspects | Psychology & Counseling | Health, Mind & Body | Subjects | Books

Developing Emotionally Literate Staff: A Practical Guide

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Developing Emotionally Literate Staff: A Practical Guide
Elizabeth Morris , and Julie Casey
Manufacturer: Paul Chapman Educational Publishing
ProductGroup: Book
Binding: Paperback

General | Education | Nonfiction | Subjects | Books

Emotions | Mental Health | Health, Mind & Body | Subjects | Books

General | Education | Professional & Technical | Subjects | Books
ASIN: 1412910404

Book Description

`my feeling is that this is what some struggling institutions need' - TES Extra for Special Needs

Do you want to know how to put emotional literacy into practice in your school?

Emotionally literate schools show better learning outcomes for children, improved attendance, reduced behavioural challenges, good relationships, improved recruitment and retention and have a well-motivated, effective and less stressed workforce.

In this practical book, Elizabeth Morris and Julie Casey provide everything you need to begin to create an emotionally literate ethos within your school, and give you tools to develop emotionally literate staff and practices in your school over the course of a year.

It is packed with practical tools to help:

- you assess and measure the current `emotional temperature' of your setting, and evaluate progress

- all staff in your setting develop the knowledge, confidence and key skills necessary for supporting children's social, emotional and behavioural development.

It contains a range of flexible training modules for you to create a programme of CPD through staff meetings and INSET that exactly meet your school's needs.

School management teams, PHSE co-ordinators, SENCOs, class teachers, LEA behaviour service managers and consultants, and educational psychologists looking for practical ways to make schools more emotionally literate will find all the guidance they need in this book.

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