Book Description
How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.
Customer Reviews:
Valid Scientific Writing - misses detailed "How To" answers.......2001-10-17
After being disappointed by Cary Cherniss' book on "promoting" emotional intelligence, I was rather reluctant to spend money on this one, so I ordered a used copy through Amazon (very satisfactory: the copy I got was as good as new). I must say that I find my money well spent. In fact, the only reason why this book doesn't get 5 stars is that it's too scientific for practical application.
For instance, chapter 5 is correct to point out that most tests don't measure emotional intelligence, BUT emotional competence, and then goes on to warn us that a test as Bar-on's EQi test certainly has disadvantages, given it is a self-administered test (In my experience, self-administration of EQ-like tests is particularly dangerous for recruiting and other forms of evaluation). Of course, then the question becomes: BUT I want to test EQ in the context of work, how can I do this in a reliable fashion? You'll find the answer halfway chapter 6, which indicates that Behavior Event Interviews will do the trick (I agree with this, since that's what I experienced as well). Unfortunately, you won't find what kind of questions to ask during such an interview, let alone examples of how to do it.
Also, I was glad that the author of chapter 8 pointed out the same pitfalls of hiring senior executives I have been warning companies for. The suggestions that were outline come close to what we have been doing for several customers, but again the real, practical how to's are missing.
The chapters on training emotional intelligence in part three of the book were more useful than the book "Promoting E.I.", so there is no need at all to buy that other book anymore. Once again, these 4 chapters contain many of the messages one should have when working to develop EQ.
My critique: Except the scientific parts, I found that many of the more practical things this book covers, are "old messages" that can be found in works of Boyatzis, McClelland, Prochaska, Spencer and Spencer, ...
Conclusion? Buy this book if you need a solid scientific basis for your knowledge of emotional intelligence. As far as the how-to's are concerned, this book will serve very well as an outline and a checklist by which one can evaluate the quality of work delivered by a consultant - however, it's not enough to really go out there and "just do it". On the other hand, if you are a consultant recruiting or training for emotional intelligence, this is a MUST READ. Don't get caught not knowing what's in here!...
Book Description
In this book David and Alex Bennet propose a new model for organizations that enables them to react more quickly and fluidly to today's fast-changing, dynamic business environment: the Intelligent Complex Adaptive System (ICAS). ICAS is a new organic model of the firm based on recent research in complexity and neuroscience, and incorporating networking theory and knowledge management, and turns the living system metaphor into a reality for organizations. This book synthesizes new thinking about organizational structure from the fields listed above into ICAS, a new systems model for the successful organization of the future designed to help leaders and managers of knowledge organizations succeed in a non-linear, complex, fast-changing and turbulent environment. Technology enables connectivity, and the ICAS model takes advantage of that connectivity by fostering the development of dynamic, effective and trusting relationships in a new organizational structure.
This book outlines the model in chapter four, and then breaks down the model into its components in the next two chapters. This is a benefit to readers since different components of the model can be implemented at different times, so the book can guide implementation of one or all of the components as a manager sees fit. There are eight characteristics of the ICAS: organizational intelligence, unity and shared purpose, optimum complexity, selectivity, knowledge centricity, flow, permeable boundaries, and multi-dimensionality.
* Clear portrait of the successful organization of the future using latest research in knowledge management and complexity theory
* Shows concretely how to design an organization that can successfully respond to constant change and uncertainty.
* Practical examples woven throughout the discussion.
Customer Reviews:
A Great Treatment od a Complex Topic.......2006-11-17
The Bennet's provide a dialogue of complex systems that is exceptionally thought provoking. They have a logical progression in developing their concepts and are mindful of reinforcing the basic concepts by continually referring the reader back to the basics of the introductory chapters. Experienced managers will be able to relate the concepts presented in this book to the ones they have experienced. It will allow those mediocre managers to set their goals in proper line and also help those who have been successful in either reinventing their organization from the ground up or honing a functioning organization into a finer running machine. This is not a book you can read and absorb in a short time. In fact, my first reading took several months. My second reading continues in an even more deliberate way, selecting certain chapters that relate to my real world.
A book you keep on a nearby shelf to pull down periodically for a short read about a specific organization concept of interest.
The Application of ICAS to KM Education.......2004-10-04
At Kent State University our graduate interdisciplinary program, Information & Knowledge Management (IAKM), was founded two years ago by a number of departments and schools: Communication Studies, Computer Science, Graduate School of Management, Journalism & Mass Communication, Library and Information Science, and Visual Communication Design. This rich mosaic of experience and knowledge is a seedbed for teaching the Intelligent Complex Adaptive System (ICAS) as described in Organizational Survival in the New World: The Intelligent Complex Adaptive System, by Alex and David Bennet.
Many of our learners in the IAKM Program are mid-career professionals, managers, and executives who seek a blueprint and framework for constructing and sustaining the new, Second Generation Knowledge Management (SGKM) organization. Alex and David have provided a rich foundation in the theory behind ICAS and draw in a resulting learner dialogue that demonstrate how theory can be practically engaged in the dynamic environments of our evolving institutions, businesses, and governments. This handbook will be used to design a new course in IAKM that prototypes a successful and innovative ICAS organization-covering aspects of its architecture, structure and infrastructure, culture, leadership, problem-solving and decision-making apparatus, collaboration, and potential institutional outcomes.
Alex and David Bennet are exemplary Master Builders who draw upon Complexity Theory. This book fulfils the needs displayed by many highly motivated learners who wish to comprehend and apply the elements and theories that are required to construct and launch a competitive and agile ICAS organization.
Of particular value to me was Part IV: The Knowledge Solution, which focused on the new skills and competencies needed by the new knowledge worker to help attain organizational survival and, more importantly, organizational success. This seminal monograph has augmented the goal of my research into the development of a Knowledge Management Educational Framework (KMEF) because it contains rich material with which I can effectively teach KM as well as fertile substance for my academic research agenda. I highly recommend this book because it will prove useful to academics as well as practitioners.
Breakthough for Organizational Thinking.......2004-04-27
This is one of only a few books to attempt a fresh expansive view of new organizational infrastructure, principles, and tools in nearly a half-century of post-industrial society experience. One might say that until the last decade of knowledge management thinking, there has not been the perspective to do this. But, I don't buy it. Fritz Machlup's work in the 50's extensively described the impact of knowledge work on the economy. Drucker clearly saw it in the 50's. What have we been thinking about?
You can't read this book without disagreeing with the Bennets. They touch too many subjects too dear to too many of us. Still, give them credit for so many new ideas. They have laid the basis for a broad dialogue grounded in the credible view of complexity theory. The Bennets have sent out the invitations, they have set the table, who will join the feast? It is challenging for me to read this book. I constantly want to be able to discuss it with others. There is so much depth and breadth at the same time. Also, you may not be able to read it without being remorseful about your own organization, especially if you work in a complex enterprise. Recommend you scan the table of contents and then start reading. As the Bennets say, go to Chapter 19 if you need grounding in complexity theory. I found it useful to jump ahead and read chapters as my interest was peaked. Then go back and pick up from where you left off.
The Bennets' research alone has immense value. This book should become a college text for graduate work. They are well grounded in complexity theory, nevertheless, they pull from many fields, disciplines, and theorists to build this new body of knowledge. The book would rock an MBA program.
Drucker says that figuring this sort of thing out will determine how well we'll compete in this new century. The Bennets give us new frameworks for describing what we're working with and how we can organize for breakthroughs on multiple levels. In the meantime, hopefully a leader at Homeland Security is reading this book.
Outstanding Book for Executives in a Competitive Environment.......2004-02-27
The authors provide a valuable resource for executives striving to assure their companies excel in a competitive and complex environment. Dave and Alex Bennet use their practical management experience and excellent insight in knowledge theory to address the challenges facing organizations in a rapidly changing world. Their explanation of the Intelligent Complex Adaptive System ICAS provides a model for successfully handling the increasing demands of a swiftly changing business atmosphere. As background, the book provides a description of the differences between Bureaucratic and World Class organizations. It explores the emergent properties of the ICAS and how it works in practice. The Bennets present a variety of new and innovative techniques for improving organizational performance. The ICAS and the processes described in this book are a roadmap for organizations to achieve sustainable competitive advantage. I highly recommend this book for executives who strive to excel in a complex and ever changing competitive environment.
Outstanding Book for Executives in a Competitive Environment.......2004-02-27
The authors provide a valuable resource for executives striving to assure their companies excel in a competitive and complex environment. Dave and Alex Bennet use their practical management experience and excellent insight in knowledge theory to address the challenges facing organizations in a rapidly changing world. Their explanation of the Intelligent Complex Adaptive System ICAS provides a model for successfully handling the increasing demands of a swiftly changing business atmosphere. As background, the book provides a description of the differences between Bureaucratic and World Class organizations. It explores the emergent properties of the ICAS and how it works in practice. The Bennets present a variety of new and innovative techniques for improving organizational performance. The ICAS and the processes described in this book are a roadmap for organizations to achieve sustainable competitive advantage. I highly recommend this book for executives who strive to excel in a complex and ever changing competitive environment.
Book Description
In this penetrating study of how knowledge-based services and technology are revolutionizing the economy and every corporate strategy, James Brian Quinn argues that the successful companies of the 90's -- whether in manufacturing or services -- will derive their competitive edge not from ephemerally superior products but from a deep understanding of a few highly developed knowledge and service based "core competencies." Rarely will owning the largest raw materials resource, manufacturing plants, equipment bases, or integrated facilities provide a maintainable competitive edge for major companies. Such physical properties are too easily cloned or bypassed.
From now on, Quinn documents, intelligent enterprises will derive sustainable advantage from knowledge and service based activities that leverage intellectual assets. They will increase value through technological sophistication, better knowledge bases, more creative customer responsiveness, and the unsurpassed management of human and intellectual capital that competitors cannot reproduce. Quinn analyzes the technological and economic forces that make such strategies essential. He shows in detail how to create and leverage knowledge and service based core competencies for maximum focus and effectiveness. Managers, Quinn asserts, must define each value-creating activity as a knowledge based service and determine whether or not they can perform that service -- be it research, design, inventory control, accounting, distribution, or advertising -- better than anyone else in the world.
Using examples from companies such as Merck, Honda, Apple, Boeing, and Wal-Mart, Quinn describes how forward-looking companies can best perform needed analyses and implement strategies around selected core competencies. By eliminating or "outsourcing" less important functions to superior outside vendors, firms become more responsive, decentralized, and lean. They become the "intelligent enterprises" of the 1990s, leveraging human and capital resources much more than other firms. They may also take on radically new organizational forms, become "starburst," "inverted," "infinitely flat," or "spiders' web" configurations. By designing and benchmarking their knowledge and service based activities to be "best in world," managers can obliterate overhead costs, smash bureaucracies, motivate personnel, and create greater value for customers and shareholders alike.
Customer Reviews:
A brillant work which should be read by all OEM executives.......1998-07-17
Quinn's tome intellectually addresses the macro-economic trend of moving manufacturing, especially business-to-business durable goods, to a strategic enterprise model which instead of selling goods, will sell services that imbed the product that they manufacture. The intensity of Quinn's work is formidable! It has the same "feel" of a Peter Drucker work. ...which is a compliment to any author. This is not light reading....but it is worth every minute of effort
Average customer rating:
- Important concepts for up-to-date management
- For both academics and practitioners
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Intelligent Organizations: Powerful Models for Systemic Management
Markus Schwaninger
Manufacturer: Springer
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Book Description
This book offers an innovative approach to overcome the crisis of management in the face of complexity. The systems approach to management will help to develop the new kind of intelligent organizations so urgently needed. This approach is a powerful tool, grounded in organizational cybernetics and systems dynamics. The approach will allow managers and advanced students of management cope with organizational complexity in an effective way. The book is a source for improvement of any kind of organizations, private or public, non-profit, large or small. The systems approach, on which this book is grounded, makes this book different from many conventional books on organizations.
Customer Reviews:
Important concepts for up-to-date management.......2007-04-11
This book is a very important book. Besides its solid theoretical foundations it is a very practical book. It will help managers to better understand their role in the complex world where companies and organizations in general have to operate. The role of managers in organizations is basically to design their organizations and to steer them so they are able to cope steadily with the complexity they have to face, in the outside environment as well as inside, in order to achieve their purposes. This means helping their organizations to be more "intelligent".
To show how to do this the author establishes an integrative Framework for the Design and Development of Intelligent Organizations containing five core components which are interrelated: Activities, Structure, Behavior, Basic Parameters (Identity, Ethos and Vision) and Time. Each of them is described in great detail and the implications of its adequate inclusion and design is thoroughly treated.
Three very important theories (The Model of Systemic Control-MSC), The Viable System Model-VSM and the Team Syntegrity model-TSM) are described and coherently incorporated into the framework.
Another very relevant aspect of this book is the great attention dedicated to the implications that three clearly identified necessary types of management (Operative, Strategic and particularly Normative) have on the companies and organizations' long term viability.
In summary I think that this book is a must for managers interested in knowing the very advanced concepts and tools which are today available and ready-to-use for helping them to steer their companies through the actual (and quite probably future) turbulent environments in which they operate.
For both academics and practitioners.......2006-08-21
It is hard to find in management literature books with the right mixture of theoretical rigor, empirical support, and practical advice. This book is one of such a kind. The book presents a novel integrative framework for management, using three well known academic models: The Model of Systemic Control - developed by the author -, the Viable System Model and the Team Sintegrity model. This schema allows to address the whole picture of several organizational issues that usually are treated separately: structure, behavior, functions, human/social conditions and time. What is known as the Systems Approach. As the author says in the first lines: "This is not a book about how to run a company. It is about how to look at the world differently". It is full with real-life examples and occasional exploration of other areas such as computer simulation and complexity theory which underpin the ideas in the book. And besides, the author's style guarantees a very pleasing reading.
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Agent Autonomy (Multiagent Systems, Artificial Societies, and Simulated Organizations)
Manufacturer: Springer
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ASIN: 1402074026 |
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Autonomy is a characterizing notion of agents, and intuitively it is rather unambiguous. The quality of autonomy is recognized when it is perceived or experienced, yet it is difficult to limit autonomy in a definition. The desire to build agents that exhibit a satisfactory quality of autonomy includes agents that have a long life, are highly independent, can harmonize their goals and actions with humans and other agents, and are generally socially adept.
Agent Autonomy is a collection of papers from leading international researchers that approximate human intuition, dispel false attributions, and point the way to scholarly thinking about autonomy. A wide array of issues about sharing control and initiative between humans and machines, as well as issues about peer level agent interaction, are addressed.
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- How it all fits together.
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An Intelligent Organization
Pentti Sydänmaanlakka , and
Pentti Sydanmaanlakka
Manufacturer: Capstone
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When everyone in an organization is focused on results it is easy to lose sight of the bigger picture. This book uses the experience of Nokia to develop a frame-work for the organization of the future - one which is efficient, learning and healthy.
Customer Reviews:
How it all fits together........2003-11-03
An Intelligent Organization: Integrating Performance, Competence and Knowledge Management.
The author was Director of Human Resources at the Finnish company Nokia. What the book adds to the literature on organizational learning is the detailed integration, in every aspect of operation, between development of the individual, the work group or team and the organization as a whole. He insists that ensuring that organizational learning takes place at a greater rate than external change is an holistic endeavour. For success, all aspects must be addressed together in a coherent way,
Virtually all of the separate principles, tools and techniques set out in the book are accessible from other sources, but the author explains clearly, with the help of good charts and diagrams, how these all fit together. The Introduction and first Chapter provide a particularly good overview of the issues.
The author seeks to provide an integrated answer to the key questions of:
* how to improve an organization's capacity to learn
* how to improve organization competence and individual and team performance
* how to integrate the efficiency, the renewal and the well-being of the organization.
His solution is based on personal experience plus an overview of the literature of organizational learning. The book is largely concerned with three elements of:
* performance management, which he relates to the individual and identifies as bringing together clarity of direction with management both for current results and continuous learning;
* knowledge management which he identifies with team learning; and
* competence management, which he identifies with strategic management of the organization as a whole.
The careful strategic integration of these three elements produces what he calls the intelligent organization, defined as one that is capable of continuous renewal, of anticipating changes and of learning fast. Its capacity to learn fast is in turn based on its capacity to develop, understand and effectively apply knowledge.
The book also serves as an excellent introduction for those who are new to the ideas of the learning organization/organizational learning, because it provides an excellent framework within which to fit the many elements that make up effective organizational learning. It also provides useful references to many of the main authors in the field.
Average customer rating:
- Insightful!
- Manifesto for Good People Trapped in Bad Organizations
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End of Bureaucracy and the Rise of the Intelligent Organization
Gifford Pinchot , and
Elizabeth Pinchot
Manufacturer: Berrett-Koehler Publishers
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Intrapreneuring in Action: A Handbook for Business Innovation
ASIN: 1881052346 |
Book Description
Everyone complains about bureaucracy--this book shows what can be done to replace it with more humane and effective systems of organization. The Pinchots describe effective organizations that fully utilize the intelligence of all employees, not just those at the top.
Customer Reviews:
Insightful!.......2001-04-12
How can citizens of a society that exalts freedom consent to spend the majority of their lives laboring within organizations that are hierarchical, slow-moving and dictatorial? Gifford and Elizabeth Pinchot raised that question in their heralded 1993 book and provided the following answer: Not willingly and not for long. The Pinchots were among the first management scholars to predict the demise of the military-style command structure, along with its inherent secrecy and Machiavellian political sniping. Although a slew of books devoted to the same theme have been published since, none have done a better job at explaining the potential of informed and engaged employees who don't fear their bosses too much to take decisive action. We [...] strongly recommend this book, which brims with meticulous case histories showing how teams, employee-owned companies and internal free-market competition have transformed organizations. (In fact, the Pinchots coined the term "intraprenuership" to describe this process.) While you might not be convinced that a company run by consensus can ever compete with one run by The Prince, this book gives you hope that it can.
Manifesto for Good People Trapped in Bad Organizations.......2000-04-09
The seven essentials of organizational intelligence include widespread truth and rights; freedom of enterprise, liberated teams, equality and diversity, voluntary learning networks, democratic self-rule, and limited corporate government. It was this book, and the very strong applause that the author received from all those attending OSS '96, that caused me to realize that the U.S. Intelligence Community is just chock full of very good people that want to change, but are not being allowed to change by the organizational circumstances within which they are trapped-frozen in time and budget.
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Emotionally Intelligent School Counseling
Manufacturer: Lawrence Erlbaum Associates
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The concept of emotional intelligence (EI), which has steadily gained acceptance in psychology, seems particularly well suited to the work of school counselors and school psychologists who must constantly deal with troubled and underperforming students. To date, however, no book has systematically explained the theoretical and scientific foundations of emotional intelligence and integrated this information into the roles and functions of school counselors and other school personnel. In addition to illustrating how social emotional learning is important to both individual students and to school climate, the book also shows school counselors how to expand their own emotional awareness and resiliency. Key features of this outstanding new book include: *ASCA Guidelines. The book integrates the latest findings from the field of social emotional learning with the new ASCA guidelines for school counselors. *Real-life Cases. The book moves quickly from an overview of basic definitions, theories, and guidelines to stories of real counselors, administrators, teachers, and parents. *Author Expertise. John Pellitteri is Professor and Director of the Graduate Program in School Counseling Queens College (CUNY). A former school counselor, he is a leading researcher in the area of emotional intelligence. Barbara Ackerman is a K-5 school counselor and retiring Vice President of the American School Counseling Association (ASCA) Elementary School Division. Claudia Shelton has been a school counselor in grades 6-12 and currently heads a firm specializing in professional development for schools. Robin Stern is an adjunct associate professor and researcher at Columbia Teachers College and a specialist in social emotional learning for the New York City Board of Education. This book is appropriate as a supplementary text in school counseling courses and as a professional reference work for practicing school counselors, counselor educators, counseling psychologists, school psychologists, and school administrators.
Book Description
An “intelligent church” is deliberately thoughtful about its theology and practice and about the connection between the Bible and modern culture. This theologically rooted and practical book will help you move you and your church along the path toward more faithful and effective ministry of God’s love in a changing world.
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The Intelligent Organization: Winning the global competition with the supply chain idea
Otto Wassermann
Manufacturer: Springer
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ASIN: 3540419748 |
Book Description
The Wassermann Philosophy describes the simple way in which industrial enterprises can achieve considerably greater profits within a few short months. Supply Chain Management achieves a consistently more profitable and faster-reacting organization. More than 95% of the working time in the organization is expended on inventory and customer orders laid up waiting for further processing or shipping. You can imagine the profits that are devoured by the bottlenecks, together with the misplanning which they cause, and the surpluses that occur day after day in your organization. The bottlenecks have to be eliminated! How this can be done successfully is described in this book. To date this path has been followed by more than 60 companies.
Books:
- The Fifth Discipline Fieldbook
- The Goal
- The Good Husband of Zebra Drive (No. 1 Ladies' Detective Agency 8)
- The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action
- The Long Tail: Why the Future of Business is Selling Less of More
- The McDonaldization of Society
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
- The Present Future: Six Tough Questions for the Church
- The Singularity Is Near: When Humans Transcend Biology
Books Index
Books Home
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- Carolina's Story: Sea Turtles Get Sick Too!
- Parks, Recreation and Open Space: A Twenty-First Century Agenda
- Architektur in Deutschland / Architecture in Germany: Dam Jahrbuch 2004
- Australian Mammals
The Emotional Intelligence Activity Book: 50 Activities for Promoting Eq at Work
Emotional Intelligence In Action: Training and Coaching Activities for Leaders and Managers
Working with Emotional Intelligence
The Handbook of Emotionally Intelligent Leadership: Inspiring Others to Achieve Results
Linking Emotional Intelligence And Performance At Work: Current Research Evidence With Individuals and Groups
