Book Description
How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.
Customer Reviews:
Valid Scientific Writing - misses detailed "How To" answers.......2001-10-17
After being disappointed by Cary Cherniss' book on "promoting" emotional intelligence, I was rather reluctant to spend money on this one, so I ordered a used copy through Amazon (very satisfactory: the copy I got was as good as new). I must say that I find my money well spent. In fact, the only reason why this book doesn't get 5 stars is that it's too scientific for practical application.
For instance, chapter 5 is correct to point out that most tests don't measure emotional intelligence, BUT emotional competence, and then goes on to warn us that a test as Bar-on's EQi test certainly has disadvantages, given it is a self-administered test (In my experience, self-administration of EQ-like tests is particularly dangerous for recruiting and other forms of evaluation). Of course, then the question becomes: BUT I want to test EQ in the context of work, how can I do this in a reliable fashion? You'll find the answer halfway chapter 6, which indicates that Behavior Event Interviews will do the trick (I agree with this, since that's what I experienced as well). Unfortunately, you won't find what kind of questions to ask during such an interview, let alone examples of how to do it.
Also, I was glad that the author of chapter 8 pointed out the same pitfalls of hiring senior executives I have been warning companies for. The suggestions that were outline come close to what we have been doing for several customers, but again the real, practical how to's are missing.
The chapters on training emotional intelligence in part three of the book were more useful than the book "Promoting E.I.", so there is no need at all to buy that other book anymore. Once again, these 4 chapters contain many of the messages one should have when working to develop EQ.
My critique: Except the scientific parts, I found that many of the more practical things this book covers, are "old messages" that can be found in works of Boyatzis, McClelland, Prochaska, Spencer and Spencer, ...
Conclusion? Buy this book if you need a solid scientific basis for your knowledge of emotional intelligence. As far as the how-to's are concerned, this book will serve very well as an outline and a checklist by which one can evaluate the quality of work delivered by a consultant - however, it's not enough to really go out there and "just do it". On the other hand, if you are a consultant recruiting or training for emotional intelligence, this is a MUST READ. Don't get caught not knowing what's in here!...
Book Description
Human interaction is never flawless. Even the best relationships produce tension and at times, unpleasant emotions. Since organizations are comprised of people, all organizations generate emotional pain as part of the process of doing business: producing new products on tight deadlines, setting benchmarks for performance, creating budgets, crafting company policies, and so on. Getting the job done is rarely painless. But when emotional pain goes unmanaged or is poorly handled, it can negatively affect both employees and the bottom line—in essence, it becomes toxic. In Toxic Emotions at Work and What to Do About Them, Peter J. Frost argues that the way an organization responds to pain determines whether it remains toxic or becomes generative, whether it endures as a debilitating poison or is transformed into a force for healthy organizations.
According to Frost, when ignored, toxic emotions betray employees’ hopes, bruise their egos, reduce their enthusiasm for work, and diminish their sense of connectedness to their company’s community and goals. Compassionate responses to pain, on the other hand, encourage those who are suffering to effect constructive changes in their work lives. Despite their powerful role in employee performance, toxic emotions are rarely addressed by organizations. Instead, most companies respond to pain informally and unconsciously through self-selected individuals whom Frost calls “toxin handlers.” Typically a senior manager or someone with a high emotional intelligence capacity, toxin handlers soften the blow of emotional pain for others, but over the course of time, absorb much of the pain they handle to their own detriment. They are often unrecognized, unrewarded, and poorly supported by their organizations. And, while they often provide a temporary relief from the symptoms of toxic organizational pain, toxin handlers alone are unable to eradicate toxic emotions for the long-term.
Toxic Emotions at Work and What to Do About Them suggebeststhat handling toxic emotions effectively is an important, though unrecognized set of competencies that must be understood and embraced—not only by toxin handlers, but by leaders, managers, and the organization as a whole. Through rich examples of how individuals and organizations have managed emotional pain successfully, Frost describes the key skills necessary to cope with emotional pain and to manage it effectively, and offers concrete courses of action for organizations to institutionalize compassion in the face of emotional pain.
Customer Reviews:
Excellent look at "toxic handlers"..........2007-07-01
Have you ever read a book that caused you to view your work environment in a whole new light? This book did it for me... Toxic Emotions at Work and What You Can Do About Them by Peter J. Frost. I now understand a bit more about the role I play, as well as how to support others who play that role to a far greater degree than I do...
Contents: Emotional Pain in Organizations; Sources of Toxicity in Organizations; The Work of the Toxic Handler; The Toll on Toxin Handlers; Healing the Healers; At the Interface - What Handlers and Their Organizations Can Do; Leaders Handling Pain; The Compassionate Company - Architecting Responses to Pain; Looking through the Lens of Pain; Notes; Index; About the Author
The premise of this book is that every organization has toxicity in it when it comes to emotions and interactions between employees and management. While that's to be expected, the real problem comes in with the people who unofficially deal with that toxicity. Frost calls them "toxic handlers", and they are critical to the functioning of a company. These people are the ones that soak up the irrational and emotional behavior of those above them, and then filter out the toxins in order to pass along the message to those who need to do the work. Likewise, they are also the "go-to" people when others are having emotional difficulties and need someone to talk to. The problem lies in how the handlers deal with the constant barrage of garbage that comes at them. If they internalize and take on the pain of others, there's a very good chance that they will end up frustrated and burnt-out. Then when they leave, everything crumbles down as there's no one to absorb that pain any longer, as their function was not recognized. But by following many of the steps and suggestions offered here, it's possible to successfully play that role and still not end up as a victim yourself. Frost also covers how organizations need to recognize the people who play these roles, understand the stress and pressure they're under, and give them the assistance they need to not become a casualty.
Having worked at Enron nearly up to the end, I can readily identify with everything in this book. And in a number of areas, I tend to be a minor toxic handler, in that I'm concerned about the well-being of others in any particular structure I'm part of. I also can now see a number of people who I've worked for who are major toxic handlers, and I think I have a better idea on how best to help them do their job better...
An excellent read, and one that could change the way you view your official (and unofficial) org chart...
Amazon.com
Working With Emotional Intelligence takes the concepts from Daniel Goleman's bestseller, Emotional Intelligence, into the workplace. Business leaders and outstanding performers are not defined by their IQs or even their job skills, but by their "emotional intelligence": a set of competencies that distinguishes how people manage feelings, interact, and communicate. Analyses done by dozens of experts in 500 corporations, government agencies, and nonprofit organizations worldwide conclude that emotional intelligence is the barometer of excellence on virtually any job. This book explains what emotional intelligence is and why it counts more than IQ or expertise for excelling on the job. It details 12 personal competencies based on self-mastery (such as accurate self-assessment, self-control, initiative, and optimism) and 13 key relationship skills (such as service orientation, developing others, conflict management, and building bonds). Goleman includes many examples and anecdotes--from Fortune 500 companies to a nonprofit preschool--that show how these competencies lead to or thwart success.
Unlike IQ, emotional intelligence can keep growing--it continues to develop with life experiences. Understanding and raising your emotional intelligence is essential to your success and leadership potential. This book is an excellent resource for learning how to accomplish this. --Joan Price
Amazon.com Audiobook Review
This abridged audio version, sharply narrated by the author, focuses on Goleman's theories of emotional intelligence in the workplace, a standard that measures how well people manage feelings, interact, and communicate. In educational but accessible tones, Dr. Goleman explains the need for emotional intelligence in employees, the issues that arise when such skills are lacking, and practical guidance on how to achieve these skills. Goleman's use of real-life examples highlights the important lessons learned from business-world successes and failures. The humorous anecdotes also keep the listener entertained while he presents somewhat esoteric but insightful and interesting ideas, which ultimately increase the potential to succeed and lead others. (Running time: three hours, two cassettes) --Cate Bick
Book Description
Daniel Goleman's bestselling
Emotional Intelligence revolutionized the way we think about personal excellence. Now he brings his insight into the workplace, in a book sure to change the shape of business for decades to come.
In
Working with Emotional Intelligence, Goleman reveals the skills that distinguish star performers in every field, from entry-level jobs to top executive positions. He shows that the single most important factor is not IQ, advanced degrees, or technical expertise, but the quality Goleman calls emotional intelligence. Self-awareness, self-confidence, and self-control; commitment and integrity; the ability to communicate and influence, to initiate and accept change—these competencies are at a premium in today's job market. The higher up the leadership ladder you go, the more vital these skills become, often influencing who is hired or fired, passed over or promoted. As Goleman shows, we all possess the potential to improve our emotional intelligence—at any stage in our career. He provides guidelines for cultivating these capabilities—and also explains why corporate training must change if it is to be effective.
Customer Reviews:
Tedious.......2007-09-07
If you want to read about emotional intelligence, then get the original book for the same author "Emotional Intelligence". If you want to read about practical applications of emotional intelligence in the work place then this is what this book is about. I only gave it two stars because I think that the whole book should be summarised into 20-30 pages and just added as a chapter to the original work. Its important to read about the applications of emotional intelligence, but in this book you end up reading the same story over and over again with different companies and different people.
Disappointed.......2007-06-10
I was expecting I would get information on IMPROVING my EQ. However the book only tells how EQ is important in working place but never provide methods on HOW TO IMPROVE it. Truely, the examples or stories of the importance of EQ are great, but I didn't benefit from anything.. as I ALREADY KNEW IT IS IMPORTANT TO HAVE EQ AT WORK! that's why I am looking for information about EQ..
Disappointed.......2007-05-12
Good information but does not execute how to utilize the information it leaves you confused and aggravated. I kept waiting for the punch line, guess the jokes on me.
Interesting, But It Ain't Science.......2007-05-09
I bought the unabridged audio CD version of this book. It was not well read, as others have said here, but I tried to look beyond that into the content.
Many of the assertions made by the author are supported by percentages and statistics which do not have any apparent source or academic credibility. The ideas are not bad - and some are downright fascinating. But I wonder about whether this is really "science" or something like scientology.
Goleman is clearly passionate and deep in belief, and his writing tends to express that depth. However, I don't know about the soundness of the platform on which so many of his assertions rest, and it makes me uneasy.
Given that he criticized corporate training programs for having little emphasis on measurable changes in business performance, this is really ironic.
Management and leadership is still as much art as science, and that might be where a reader can reconcile himself to Goleman's predicates. However, so much of what he asserts is not labelled art in this book.
Very informative but..........2007-03-13
This cd package was very informative but I can only listen to it for 30 minutes to 1 hour at a time because it will put me to sleep otherwise. The authors vice rarely changes and it can be boring at times. It teaches you a lot but be sure to listen to it in intervals.
Book Description
Based on the study of model programs and from hundreds of studies on the psychology of behavioral change, the 22 best-practice guidelines presented in this book offers the tools and data needed to sell and implement emotional intelligence training within your organization.
Customer Reviews:
Keys to cultivating emotional intelligence.......2001-10-25
As president of a consulting and training firm which works with organizations to help them adopt new management methods, I found Promoting EI in Organizations to be a truly exceptional book. It was well structured; but not dry. The clear organization was backed by case studies and examples, almost all of which were extremely practical and relevant. (Some of the case studies near the beginning of the book were more motivational.)
The recognition that true change in managerial skill requires in depth experiential training and ongoing support underlies the ideas in the book. The challenge of convincing an organization to commit to a particular method and to provide resources for this kind of development is great. This book provides methods and materials which will assist in that process through its review of best practices.
The need for review and continuous improvement is sharp. I appreciate the author's point that we must show that the training is working for the business, or modify it, or drop it. The book's 22-step process for this was excellent. It would have been valuable to include more on methods of cyclical review and feedback to produce improvement.
For anyone who is serious enough about managerial "soft" skills to want to provide training in them, and then measure results with hard dollars and business return on investment, this book is an excellent resource.
Sid Kemp, President
Quality Technology & Instruction, L.L.C.
A guide for setting up a training program.......2001-08-27
I bought the book because of its title, which also explains why I only gave it 3 stars. This doesn't mean the book doesn't have a good content, quite on the contrary, I agree with most of the material that is written in this book and I can only dream that my customers will apply all that's written here. But for me this is a book about TRAINING emotional intelligence, as opposed to a well integrated way to PROMOTE eq. The first 66 pages of the book will explain what emotional intelligence is (in a manner similar to Goleman's "Working with Emotional Intelligence") and will give an overview of some training programs the authors have looked at (few of these programs are "real" imotional intelligence programs). The next 100 pages explain what one should do to implement a succesful training program (this part is valid for ANY training program and only little of the information is specific to emotional intelligence). In stead of reading that second part, I recommend the "ASTD Handbook of training design and delivery". Conclusion: given what I previously read, this book didn't add anything new. Of course, depending on your backgrond, this might be different for you. But still, if you are really serious about training emotional intelligence, I'd buy at least 3 other books as well, given that you'll get more in depth information that way. And what if you want to PROMOTE eq at work? Sorry, I guess that that book still needs to be written. Patrick E.C. Merlevede, M.Sc. -- co-author of "7 Steps to Emotional Intelligence"
A book to give to your manager!.......2000-06-24
Finally! A book that adresses an important and overlooked area for improving management skills and developing leaders. The book emphasizes and explains the necessary balance between professional work, human behavior and the emotional components of our lives that add color (and sometimes conflict) to our lives. Promoting Emotional Intelligence in Organizations suggests a range of soft-skill tools that professionals of many ilks and industries can use for the benefits of their organization. I read the book in preparation for attending the Council of Independent Colleges institute for chief academic officers (Cary Cherniss is an invited CIC conference speaker). This will be a revolutionary and welcome concept on many campuses.
Average customer rating:
- 'The' guide to understand the nature of emotions
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Emotions in the Workplace: Research, Theory, and Practice
Manufacturer: Quorum Books
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Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior (J-B SIOP Frontiers Series)
ASIN: 1567203647 |
Book Description
Spanning a variety of disciplines, theories, and methods, the editors and the contributors to this uniquely cross- and interdisciplinary volume explore the factors that provoke emotions in the workplace, their effects, and how they should be managed. Among the propositions they examine are: emotions are not just effects in organizations but contribute to their structure; by examining emotions we learn more about certain organizational dynamics that may seem unemotional; the display of emotions may not be harmful; and leadership is actually about emotion management. An important, far-reaching exploration for specialists and academics in organizational behavior, psychology, and other fields in the social and behavioral sciences and for their executive counterparts in management. The editors and their contributors start from the premise that organizations are emotional places, that they use emotions to motivate employees to perform and customers to buy. Using quantitative as well as qualitative methods, and theoretical as well as methodological approaches, they show how events in organizations create emotions--how it is that we come to experience a sense of satisfaction or outrage. They explore how our sense of organizational identity is connected to how we feel; how rules about the display of emotions act as organizing forces within organizations, creating organizational structure and shaping behavior; how emotions can harm employees, how they react to pressures to feel, and how emotions are essential to inspirational leadership. Not just for theoreticians and academicians, the volume is also a rich source of advice for organizational management and for those who wish to influence how management is practiced.
Customer Reviews:
'The' guide to understand the nature of emotions.......2000-11-02
I am a PhD candidate who is working on emotions in workplace. I have reviewed lots of books and professional articles in this field. One issue in this area is that there are as many theories as the number of theorists. Although 'emotional intelligence (EI)' has earned popular interests, in fact, there are a lot of issues that should be addressed and that was intentionally or unintentionally ignored by those EI scholars. This book provides a very useful and comprehensive guide to such issues. If you really want to understand emotionality in workplace, read this book. Summary chapters will also provide an excellant viewpoint not only to scholars in this area but also to practitioners.
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Emotions in Organizational Behavior
Manufacturer: Lawrence Erlbaum Associates
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This edition was conceived and compiled to meet the need for a comprehensive book for practitioners, academics, and students on the research of emotions in organizational behavior. The book is the first of its kind to incorporate organizational behavior and bounded emotionality. The editors' primary aim is to communicate the research presented at the bi-annual International Conference on Emotions and Organizational Life to a wider audience. This edition looks at the range of research on emotions within an organizational behavior framework; organized in terms of the individual, interpersonal, and organizational levels. Particular emphasis has been placed on obtaining the leading research in the international sphere. This book is intended to be useful to the student of organizational behavior, as well as to the managers of organizations.
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Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior (J-B SIOP Frontiers Series)
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Emotions at Work: Theory, Research and Applications for Management
ASIN: 0787957364 |
Book Description
After years of neglect, organizational research has increasingly focused on emotions at work. This book is the first to bring together recent findings in one place and present a solid industrial/organizational research perspective on this complex area of inquiry. Emotions in the Workplace offers a concise, scholarly introduction to new developments and an overview of how basic theory and research in affect and emotions has influenced the science and practice of industrial/organizational psychology. A varied and distinguished group of contributors examines emotional regulation in organizations on a number of different levels, integrating research on individual, dyadic, group, and organizational-level phenomena. In one convenient volume, the book addresses a wide range of key topics, including aggression at work, emotional labor, the work-family interface, and more.
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- LEADING-EDGE RESEARCH AND MULTIPLE VIEWS OF EMOTIONAL INTELLIGENCE.
- WHAT LEADING-EDGE RESEARCH REVEALS + MANY VIEWS OF EI
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Linking Emotional Intelligence And Performance At Work: Current Research Evidence With Individuals and Groups
Fabio Sala ,
Vanessa Urch Druskat , and
Gerald Mount
Manufacturer: Lawrence Erlbaum Associates
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Emotional Intelligence In Action: Training and Coaching Activities for Leaders and Managers
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Mastering Mentoring and Coaching with Emotional Intelligence: Increase Your Job EQ
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The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations
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Emotional Intelligence: Key Readings on the Mayer and Salovey Model
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The Emotional Intelligence Activity Book: 50 Activities for Promoting Eq at Work
ASIN: 0805850732
Release Date: 2005-08-02 |
Product Description
In this edited volume, leading edge researchers discuss the link between Emotional Intelligence (EI) and workplace performance. Contributors from many areas such as social science, management (including organizational practitioners), and psychologists have come together to develop a better understanding of how EI can influence work performance, and whether research supports it. A unique feature of this book is that it integrates the work of social scientists and organizational practitioners. Their mutual interests in EI provide a unique opportunity for basic and applied research and practices to learn from one another in order to continually refine and advance knowledge on EI. The primary audience for this book is researchers, teachers, and students of psychology, management, and organizational behavior. Due to its clear practical applications to the workplace, it will also be of interest to organizational consultants and human resource practitioners.
Customer Reviews:
LEADING-EDGE RESEARCH AND MULTIPLE VIEWS OF EMOTIONAL INTELLIGENCE........2005-09-06
The book's primary purposes are
1. to share leading edge research on the link between emotional intelligence (EI) and workplace performance and
2. to examine EI from a variety of vantage points, each with somewhat different ideas about EI.
The key question the book addresses is: Does EI influence work performance? The book's contributions do not allow the reader to come to a simple answer to this key question, but are extremely insightful and enlightening and, I believe, strongly suggest EI is a valid concept and has a crucial link to performance.
The contributions are all first-rate. As research-based chapters, the efforts of the contributors will appeal to academicians, but will also be appreciated by human resource professionals and line executives who want to probe into this critical topic more deeply than the plethora of books on EI spewing forth from a booming EI cottage industry. The book will be especially appealing to all who are interested in organizational psychology and behavior. Very highly recommended.
WHAT LEADING-EDGE RESEARCH REVEALS + MANY VIEWS OF EI.......2005-09-06
The book's primary purposes are
1. to share leading edge research on the link between emotional intelligence (EI) and workplace performance and
2. to examine EI from a variety of vantage points, each with somewhat different ideas about EI.
The key question the book addresses is: Does EI influence work performance? The book's contributions do not allow the reader to come to a simple answer to this key question, but are extremely insightful and enlightening and, I believe, strongly suggest EI is a valid concept and has a crucial link to performance.
The contributions are all first-rate. As research-based chapters, the efforts of the contributors will appeal to academicians, but will also be appreciated by human resource professionals and line executives who want to probe into this critical topic more deeply than the plethora of books on EI spewing forth from a booming EI cottage industry. The book will be especially appealing to all who are interested in organizational psychology and behavior. Very highly recommended.
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Emotion Management In The Workplace (Management, Work and Organisations)
Sharon C. Bolton
Manufacturer: Palgrave MacMillan
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ASIN: 033399017X |
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The work explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives while also acknowledging the subjective experiences of its members. The key strength of this text lies in its critical approach and labor-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at the undergraduate and postgraduate levels.
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Emotion in Organizations
Manufacturer: Sage Publications Ltd
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Understanding Emotion at Work
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The Managed Heart: Commercialization of Human Feeling, Twentieth Anniversary Edition, With a New Afterword
ASIN: 0761966250 |
Book Description
This Second Edition contains key themes with all new contributors and is a completely separate work from the first. Emotion in Organization presents original work from leading scholars in the field, they approach emotion as a qualitative phenomenon, which shapes and is shaped by organizational life. Examining how emotion cannot be simply separated from thinking, judgment, decision-making and other so-called rational organizational processes, the book challenges us to build a passionate theory of organizations. The introduction reviews the expansion of organizational emotion studies and their appeal to several social-scientific disciplines. Divided into four parts, the book reveals through stories, interviews, confessions, ethnographies and observations the way feeling and emotion lie at the heart of organizational functioning.
Books:
- The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations
- The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations
- The Fifth Discipline Fieldbook
- The Goal
- The Good Husband of Zebra Drive (No. 1 Ladies' Detective Agency 8)
- The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action
- The Long Tail: Why the Future of Business is Selling Less of More
- The McDonaldization of Society
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
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