Amazon.com
Every year, companies spend billions of dollars on training programs and management consultants, searching for ways to improve. But it's mostly all talk and no action, according to Jeffrey Pfeffer and Robert I. Sutton, authors of The Knowing-Doing Gap. "Did you ever wonder why so much education and training, management consultation, organizational research and so many books and articles produce so few changes in actual management practice?" ask Stanford University professors Pfeffer and Sutton. "We wondered, too, and so we embarked on a quest to explore one of the great mysteries in organizational management: why knowledge of what needs to be done frequently fails to result in action or behavior consistent with that knowledge." The authors describe the most common obstacles to action---such as fear and inertia---and profile successful companies that overcome them.
Among the companies that Pfeffer and Sutton say do it right: General Electric, the Men's Wearhouse, SAS Institute, Southwest Airlines, Toyota, and British Petroleum. The book, based on four years of research, is broken into chapters with titles such as "When Talk Substitutes for Action," "When Fear Prevents Acting on Knowledge," "When Internal Competition Turns Friends into Enemies," and "Turning Knowledge into Action." Each chapter contains tips on what to do and what to avoid, and provides examples of how a lethargic company culture can be transformed. The Knowing-Doing Gap is a useful how-to guide for managers looking to make changes. Yet, as Pfeffer and Sutton point out, it takes more than reading their book or discussing their recommendations. It takes action. --Dan Ring
Book Description
The market for business knowledge is booming, as companies looking to improve their performance pour billions of dollars into training programs, consultants, and executive education. Why, then, are there so many gaps between what firms know they should do and what they actually do? Why do so many companies fail to implement the experience and insight they've worked so hard to acquire?
The Knowing-Doing Gap is the first book to confront the challenge of turning knowledge about how to improve performance into actions that produce measurable results.
Jeffrey Pfeffer and Robert Sutton, well-known authors and teachers, identify the causes of the knowing-doing gap and explain how to close it. The message is clear-firms that turn knowledge into action avoid the "smart talk trap." Executives must use plans, analysis, meetings, and presentations to inspire deeds, not as substitutes for action. Companies that act on their knowledge also eliminate fear, abolish destructive internal competition, measure what matters, and promote leaders who understand the work people do in their firms. The authors use examples from dozens of firms that show how some overcome the knowing-doing gap, why others try but fail, and how still others avoid the gap in the first place.
The Knowing-Doing Gap is sure to resonate with executives everywhere who struggle daily to make their firms both know and do what they know. It is a refreshingly candid, useful, and realistic guide for improving performance in today's business.
Download Description
Why are there so many gaps between what firms know they should do and what they actually do? Why do so many companies fail to implement the experience and insight they've worked so hard to acquire? The Knowing-Doing Gap is the first book to confront the challenge of turning knowledge about how to improve performance into actions that produce measurable results. Jeffrey Pfeffer and Robert Sutton, well-known authors and teachers, identify the causes of the knowing-doing gap and explain how to close it. The message is clear--firms that turn knowledge into action avoid the "smart talk trap." Executives must use plans, analysis, meetings, and presentations to inspire deeds, not as substitutes for action. Companies that act on their knowledge also eliminate fear, abolish destructive internal competition, measure what matters, and promote leaders who understand the work people do in their firms. The authors use examples from dozens of firms that show how some overcome the knowing-doing gap, why others try but fail, and how still others avoid the gap in the first place. The Knowing-Doing Gap is sure to resonate with executives everywhere who struggle daily to make their firms both know and do what they know. It is a refreshingly candid, useful, and realistic guide for improving performance in today's business.
Customer Reviews:
This book Is The Best of The Best!.......2007-07-26
This book hits the nail on the head. It's straight forward, easy to read format makes it a must read for every business leader who wants to get out from under knowing what to do and move to DOING the things that need to be done to move their organization forward!
Effectiveness, honesty, simplicity.......2006-10-24
Certainly in modern hi-tech work people need to be skilled, and know how to do their work well. But with all that knowledge, and people and systems concerned with knowledge management (and management in general), one may wonder at times why more work doesn't get done sooner. The authors of The Knowing-Doing Gap address this question. If you see parts of yourself or your work environment in these examples, it may be time to discuss it with others so you can get more work done with what you know already.
Overcoming Inertia - Uniting New Knowledge with Action.......2005-11-08
Two stellar professors use their experience and research to address the problem of organizational inertia in spite of our wide-spread and prevailing knowledge.
The premise is that a gap exists between our knowledge and the application of that knowledge in business... and that it can be closed. It cites that every year 1,700 business books are published, 60 billion dollars spent on training, 443 billion dollars spent on consulting and 80,000 new MBAs hit the business landscape... and still businesses are failing to apply the latest well-known and most viable principles and practices.
The authors break down the causes of this gap into five main reasons. After backing-up each reason with facts and examples, direct solutions are given to its remedy. Eight guidelines for action are then presented to fix this problem in your company. Case studies of business that have made huge turn-arounds using this appoach really amplify the authors' message.
This book is a great guide and loaded with ideas to getting the ball rolling in your business, non-profit organization... and dare I stretch to say your personal affairs. Knowing what to do, by itself is not enough... in businesses, churches or homes.
Application of this book's guidelines will make all of your other books, training, consulting, and manpower pay off. The tendency to just 'intellectualize' this information will be offset by your exposure to the real reasons knowledge hasn't lead to action in your experience. At least, that is the goal!
Five Stars
Packed with Knowledge!.......2005-06-20
Comedian Bill Cosby once sang a metaphorical ditty about a man who sat on the railroad tracks each day, only to be hit by a train. He knew when the train was coming, but he just couldn't apply that knowledge to get out of the way. That circumstance will sound hauntingly familiar to corporate consultants. Consider the experience of two consultants conducting deregulation research for a Latin American utility company. They stumbled over an excellent 500-page report completed years previously by a prior consultant. The document had all the information and analysis the company was seeking, but it had never been utilized. Authors Jeffrey Pfeffer and Robert I. Sutton expose the alarming gap between what senior managers know and what they actually implement. After four years of intensive research into this issue, they uncover valuable lessons on how to make sure your organization doesn't talk itself to death. Today's companies are struggling to overcome inertia and become more nimble. That's why we strongly recommend this book for managers at every level; if nothing else, you'll know what you ought to be doing.
Knowledge alone is a watseful Investment .......2004-10-10
The only book on the very important subject I know off. The authors share their views on the their a well researched topic.
The key issues in Knowing Doing gap are 1. Top management 2. The culture 3. Aura of being knowledgable 4. Focus on sounding great with less emphasis on performance 5. Faulty Measurements 6. Fear.
They also cite exeample of companies that have less of this gap by focussing on simplicity, communcation that is imlementation oriented, simple plans that work rather than complex issues such as balance score cards. They indirectly bring out the fact that Top management gap in understanding of the ground realities, has a direct bearing on knowing doing gap.
Going by their own emphasis to help readers in reducing the knowing doing gap, they could have reduced the descriptive nature of the book. They could have inserted an overview chart, showing the various symptoms of knowing doing gap in one column, ccauses, remedies, good co examples in another column. Subsequesnt revisions of this book may consider this feedback.
Book Description
In the Simplicity Survival Handbook: 32 Ways To Do Less and Accomplish More, Bill Jensen, author of the best-selling Simplicity, offers step-by-step techniques to running your business more successfully and getting more accomplished in a shorter amount of time. In today's extremely fast-paced world, Jensen's user-friendly-and often hilarious-survival guide is an indispensable guide to workplace survival.
In a world of more-better-faster, the challenges and stresses in the workplace have never been greater. The new rules seem to be too much to do and not enough time. Time is at a premium and the pace is always increasing. And in an economy where worker talent (things like know-how, energy, attention, commitment, and creativity) is at a premium, everyone is trying to maximize personal productivity.
In The Simplicity Survival Handbook, Jensen offers the antidote you're seeking: a practical guide to doing less in a world of more. He also demonstrates how to make your time count. A few of the daily struggles that Jensen addresses include how to:
* Deal with Bosses Who Don't Get It
* Delete 75% of Your Emails
* Clarify Your Goals More Quickly
* Decide: Stay or Go
From "How to Write Shorter Emails for Better Results" to "How to Use Your Mentor to Help You Do Less," Jensen offers proven strategies for communicating more effectively, setting priorities, and balancing the competing demands on your time, while avoiding the time-sinkers. He also takes on corporate foolishness, walking you through how to be more productive and take greater control of your workday and, by extension, your life. The Simplicity Survival Handbook is an indispensable tool for anyone struggling to succeed in today's take-no-prisoners business climate.
Customer Reviews:
Excellent Book to save time.......2006-12-23
This is a must read for anyone who uses a computer for their work. The book suggests the reader skip to the summary in the back and save even more time by not reading the book - great idea. Since what Bill Jensen has to say can be said in so few words because he know what he wants to say, how he feels about it and what he wants the read to do.
Read it or at least the summary; then just hand it to a co-worked, family member or anyone you just want to help out.
I have deleted more e-mails without opening them then ever in my life. Since I read this book it has handed back hours a day to me that I was wasting on work and e-mails.
The original "Simplicity" is a must-read companion.......2005-09-26
Bill Jensen's ideas and tactics have crystallized my ability to be effective. I read "The Simplicity Survival Handbook" before reading Jensen's original "Simplicity", and for me, "Simplicity" is superior because (1) it explains the rationale behind Jensen's ideas and (2) offers invaluable guidance on effective presentations. "The Simplicity Survival Handbook" 's examples were not as helpful to me as the initial wisdom and suggestions in "Simplicity". Read them both!
WOW! Buckle your Seat Belts. .......2005-05-13
What I like about this biz book:
1) Its fun and challenging "If your boss doesn't get it, and has a high likelihood of never getting it... time to say "goodbye". Pretty simple right?
2) Attitude of "You don't have to be a victim of corporate crap"... reminds me of a refrain I have heard from my husband when he talks about his day job "They can't even run their own life, I will be damned it they run mine"
3) Respect yourself more. Your time is valuable. Push back.
4) The complexity starts from within. From within my own company, within myself.
The How To Section(s)
Email
Scan incoming subject and author, if not relevant hit "delete"
Scan email for 1) action to take 2) deadline date.
In sending messages use the 3"x5" space constaint.
If it is simplier it is more likely to be done. Make it easy.
Remember the key: what do you want them to know, feel and do!
Presentations:
Turn the one point you want people to know into a question. Provoke conversations. Give everyone handouts. Use of Stories is a good thing.
1 hour presentation = 20 slides MAX!
Meetings Big Idea!! When you agree to chair a meeting approachit as if you have just been handed a portion of someones life. Because you have. Run a meeting like one that you wish you had been invited for.
Helpful hints 1) get only the important people 2) get the right people 3) define what success looks like 4) Mentally see the successful meeting 5) Put the objective of the meeting up front
6) Be passionate about the people and reason of the meeting.
Fix my job......please!.......2004-05-15
With a title like this, Jensen's book should be flying off the shelf. I know it caught my eye when I first saw it. We all want to "do" less and "accomplish" more and there are some excellent ideas in this book to help you do just that.
Nothing in this book is easy, though. Someone as inclined to follow the rules like myself will find it difficult, if not impossible, to implement the more demanding recommendations. This is a shame, as these people are those who would probably benefit the most.
Even if you don't think of yourself as a rabble-rouser, you should still read this book and take heart that there are some possible methods of extracting yourself from business situations that leave you feeling busy, but not very productive. There are ways of escaping the bureaucracy and yet keep your job.
The cutest, yet still effective, idea in the book is the "Less-O-Meter" associated with each chapter. These graphical gauges give you an "at a glance" reading on how much Courage you will need to put this tip in place, how difficult it can be and the possible yield to your productivity and happiness.
You may be ready to take on your whole company and engage in full-scale "pushback", but implementing even one idea from this book could do a world of good for you, your job and your career, while helping your company, as well.
Excellent Book.......2004-04-03
I think this book is the best book ever written for dealing with the business world today. I feel like it was written for me. I wish I had access to this book 5 years ago, I could have used it.
Thank you for your contributions for helping to make a healthier more informed work environment and employee for those who take a long time to get there.
Book Description
The Power of Appreciative Inquiry describes a new strategy that inspires people and brings about a higher performance level in any organization. This method encourages people to study, discuss, learn from, and build on what works well when they are at their best, rather than focusing on what's going wrong.
The theory, practice, and spirit of this approach to organizational change is described in plain language. The authors provide guidelines for defining the change agenda, initiative, or project; forming the "steering team"; and launching an organization-wide kick off. Case histories demonstrate how organizations can attain sustained positive change by studying their strengths.
Customer Reviews:
A Life-Changer for Me.......2006-12-12
Appreciative Inquiry is a process that I feel is one of the most powerful there is for - as the subtitle of this book says - offering a practical tool to create positive change. It's easy to talk in abstract terms about change and improving the world, but it isn't often we come across a way to actually make it happen in concrete terms. AI is one of those tools. This book offers a very thorough guide to the history, mindset, methodology and diverse potential use of this powerful process. In addition, it was instrumental in the startup and methods that I now use in my own coaching, consulting and training firm. It was both an inspiration and a way of approaching the world that has helped me grow tremendously.
The right balance of principles and methodology.......2006-11-03
As an OD professional, I own a dozen different books on AI. This book is the one I most frequently buy for my business leader clients because it offers a great balance between principles and methodology. The clear writing, ongoing case examples and useful tips make "The Power of Appreciative Inquiry" a powerful resource for consultants and managers interested in putting AI into immediate practice.
Appreciative Inquiry.......2006-09-28
This is an excellent book. It is very readable while it explains the theory and foundations of AI. There are examples of its use in the for profit and non profit world. I have been involved in strategic planning for several year with non profits and this is one process that folks get excited about. I would highly recommend this book and "The Appreciative Inquiry Summit" to get a practical outline on how the process can be put into practice with groups and organziations.
Inspiring and Practical.......2006-05-03
As a professional organization development consultant for over 20 years, I have found The Power of Appreciative Inquiry extremely helpful, not only in change consultation but in many other aspects of working with human systems. I recommend it highly.
beware of the positive reviews.......2005-06-17
I bought this book, and it is full of really obvious statements that are not backed by any meaningful examples. A requirements based analysis would have been a lot more useful.
Amazon.com
The 17 Essential Qualities of a Team Player is another in a long line of titles by John Maxwell aimed at helping people attain their personal and leadership potential in the workplace. The book is organized into short chapters, each devoted to one of the 17 qualities that Maxwell deems essential to a successful and harmonious workplace, qualities such as competence, discipline, adaptability, commitment, selflessness, and preparedness. Maxwell's prose reads like a series of sermons, peppered with inspirational stories and quotes from personalities as diverse as Vince Lombardi ("The harder you work, the harder it is to surrender") and Henry Ford ("Before everything else, getting ready is the secret of success"). The book is for Maxwell fans and anyone looking for a sensible and formulaic approach to improving their lot, both at work and in life. --Harry C. Edwards
Book Description
Where can a person go to learn how to become a better team player? Your choices are definitely limited. John C. Maxwell takes the pain out of knowing what makes a team tick. If you want to have a better team, you have to develop better players. Great team players, like great teams, are formed from the inside out.
The qualities Maxwell teaches quickly take you to the heart of teamwork. Anybody can understand them and apply them -- whether at home, on the job, at church, or on the ball field. If you learn the 17 essential qualities of a team player, you can become the kind of person every team wants. If everyone on your team does it, there will be no holding you back.
Customer Reviews:
Great book to use to facilitate team discussion.......2007-02-19
I used the 17 Essential Qualities of a Team Player as a book to use for team discussions affirming or confirming how the team would operate. The chapters are a quick read and the qualities described supporting a successful and harmonious workplace cover most required behaviors of a good team member.
While John Maxwell's material is mostly from non-profit experiences, the stories and quotes are relevant and applicable to corporate America just as much as in the non-profit settings. In some cases my team offered criticisms of the examples, but even in those cases the opportunity to have the team discuss and agree on the essential attributes of teamwork was a success I would not have achieved without the support of the book. I have not used the websites referred to in the book.
How Effective of a team player are you?.......2007-02-02
Oh this is a wonderful study. We are going through leadership training in our church and our homework lol is to read this book. It is very good material. My husband and I enjoy it so much we go back and reread the chapter we've done read.
The 17 Essential Qualities Of A Team Player .......2006-11-06
This book is very well written. It should be required reading in Organizational Behavior and other Management courses.
Misleading?.......2005-11-04
Many books and subjects taught should have a disclaimer stating that the information you are absorbing may not apply to the real world.
The only way I see the information in this book working is in a small company on its' way up. Im not saying that the information within is alltogether baseless, however, there are more than a few times while reading where I wondered what would be my fate if I had someone with a secretive agenda within my group of subordinates and I began to let down my guard just enough for them to knife me in the back? This book never suggests looking out for oneself. Dont get me wrong, trust is good, but you cannot allowed yourself to be disarmed by it.
Is the book worthy? ABSOLUTELY. All I am saying is that it should be taken with a grain of salt and not blindly adhered to.
not so surprising .......2005-04-26
nothing new , a lot of generalities, i am a bit deceived by the book ...
Book Description
At last-a proven system for developing the strategic innovations every company needs to compete and win
As everyone knows, today's unprecedented rate of business change demands new levels of strategic insight and adaptability. Reinventing Strategy is the first practical, systematic guide to creating an adaptive enterprise, showing how companies around the world are using the Strategic Learning approach to consistently out think, out maneuver, and out perform their competition. As Willie Pietersen explains, companies that aspire to long-term success must develop and implement strategy as part of a continuous four-step cycle-Learn, Focus, Align, Execute-and he offers dozens of provocative anecdotes and case studies, illustrating how to implement it at every level of an organization. Written with unusual clarity, frankness, and wit, Reinventing Strategy will change the way managers everywhere approach their greatest and most important challenge: the need to make strategy into a tool for ongoing corporate renewal.
Customer Reviews:
Great book.......2005-02-13
I am an executive coach and a former management consultant, so that business strategy is one of my interests. I have found this book by chance browsing on Amazon.
This is a book I have loved. It is an outstanding synthesis of what is business strategy nowdays. The author wonderfully combines a solid theoretical framework (he is a professor at Columbia University now) with a very practical approach (he has been running a company as CEO beforehand and it definitely shows!). It is very well structured, down to earth, straightforward and still accurate and full of in-depth reflections. It is a rare demonstration (especially in business literature) that a book can be essential and to the point, without boring repetitions (typical in business books). It shows there is a real understanding and mastery of the subject matter.
A serious business book written with both the head and the heart. Thank you Mr Pietersen!
Willie Pietersen gives us great strategy AND great practice.......2002-05-05
Willie Pietersen's Reinventing Strategy contains the basics of strategy, i.e., how to win, how to align the organization behind the chosen strategies, how to be sure that superior insights drive the strategic process. If that alone were his contribution, this book would be a significant contribution to the strategy literature.
But Pietersen goes much further than that. He shows us how, exactly, to develop these strategies, how he himself developed such strategies and what he learned about leadership in the process.
This book is about strategy, implementation and one man's journey as a leader and life-long learner. The result is an immensely human business book. The singular voice of the author comes through with clarity and humility. I know of no other business book that combines theory and practice with such a strongly personal view. Pietersen talks about the value of developing a leadership credo in his book. This book is, in essence, his own credo from a lifetime of leading and learning.
Every Manager Should Read This Book.......2002-04-20
I am VP at a large consumer products company in Ohio and I found this book very insightful in the areas of creating strategy and leadership. I read a lot of business books and most are very slight in what they have to offer -- a few thoughts, old stories or worn out sayings. However, "Reinventing Strategy" is a real how-to-book and goes through running a successful business step-by-step. This book will definitely help my division be more profitable! In fact, I would love to go and take one of Prof. Pietersen's courses at Columbia University.
A survival guide for business.......2002-04-18
Willie Pietersen has managed to pull together what's really important to achieve breakthrough performance. He's done this by telling clearly and convincingly the lessons learned from his years as a chief executive, but explained them from his new role as a Professor of the Practice of Management at the Columbia Business School. I've had the personal pleasure of watching Pietersen in action with business leaders from around the world who have participated in Columbia's Executive Education programs. The overriding comment from these executives is "this guy makes sense and has shown we how to face up to the challenges to my business' survival." Reinventing Strategy: Using Strategic Learning to Create and Sustain Breakthrough Performance is the next best thing to the live program.
If you want to move from Strategy theory to action and have your business survive in the process, read this book.
William M. Klepper, Ph.D.
Academic Director, Executive Education
Columbia Business School
Business strategy as it should be written.......2002-04-17
Here is book that takes a practical look at business strategy and helps the business person to streamline his/her thinking.
Written in Willie Pietersens highly readable style,it has heft as well as humor, theory as well as practical examples. Oh that our Business School text books had been written thus!
I would recommend this book to anyone who sells anything.
Read the introductory chapters,grasp Pietersen's premise then go to any of the rich chapters. Concepts are clearly tagged, each making for a delicious informational meal that forces reflection.
Book Description
Open Space Technology: A User's Guide is just what the name implies: a hands-on, detailed description of facilitating Open Space Technology (OST). Written by the originator of the method - an effective, economical, fast, and easily-repeatable strategy for organizing meetings of between 5 and 1,000 participants - this is the first book to document the rationale, procedures, and requirements of OST. OST enables self-organizing groups of all sizes to deal with hugely complex issues in a very short period of time. This practical, step-by-step user's guide details what needs to be done before, during, and after an Open Space event.
Customer Reviews:
Useful handbook of a counterintuitive approach.......2007-03-02
Open Space Technology is nearly identical to the "unconference" approach to workshop and event planning that's currently fashionable (see "Foo Camp" or "Bar Camp" or many other geek-oriented "camps). Basically, abandon a traditional agenda and force the workshop participants to self-organize a schedule, goals, and work. It's profoundly counter-intuitive, everyone assumes that a strict plan is necessary...but it turns out to work. People really enjoy participating in an event where their opinions matter, and where everyone's responsible for raising issues they find important.
This book can come across as annoyingly new agey and dippy at times (I see someone's tagged it "embracing group genius" here on Amazon...your mileage may vary a bit from that). It's probably more helpful in getting you the facilitator into the right mindset, and encouraging you not to fall back on the crutches of detailed schedules or keynote speakers. It's pretty dated when it talks about using computers in your event, but that doesn't really matter.
Bible of Open Space.......2006-07-12
This is a very good hand-book for open space newcomers.Easy to understand and easy to read.I strongly suggest this book for anybody who want to start learning open space technology
One of the most valuable books in the world.......2003-12-26
As Brookings revealed in 2000, most of the world's 10000 biggest organisations don't yet have the measures to govern the vast majority of value now produced in services and knowledge businesses because as our networking age blossoms value dynamics are mainly intangible, deeply woven into the human relationships we self-organise, not for precise planning and overpowering command and control from the top. Value multiplication is a core gravity which should be embedded in everyone's right to work, learn , behave openly.
Whilst some of those of the transparency communities interlinking at http://www.valuetrue.com open source the simplest maths of intangible systems, others have much more fun voting on what are the safest methods to protect your system from doing an Andersen or a NASA self-destruction of its greatest purpose. Open Space is voted as the number 1 method uniting transparency communities, and because of its simplicity I predict it will always be the gateway to anyone who prizes self-organising, a term which actually means making the most of everyone's time, learning and passions to make a diffeernce to our overall purpose. A very valuable book, which in my dreams would start any MBA course or any professional's training.
Open Space is now 21 years young and over 100000 experiences mature and networked by people who are both most open with their knowlhow and conscious that you learn something subly more about human relationship trust from every Open Space you particpate in. It is as near as organisations (seen as human relationship infrastructures) can get to a modern day miracle, and long may Harrison light up the open world. See his latest deep concerns with conflict resolution applications at http://www.practiceofpeace.com
a "How to" book.......2001-06-18
I recommend using open space tehcnology and/or other large scale intervention techniques to mine the collective emotional intelligence of a group of people (this may be your company, or people from an acadamic field you belong to).
This book gives you the details on HOW to organize and facilitate an open space meeting - (what kind of location you need, how to organize the room, how to use break up rooms, how to facilitate, ...). You'll also get imporatnt rules and lessons for making this technology work. In short, it's pretty good at doing this "HOW TO" part.
WARNING: If you want to know WHY it works and if you want some examples, there are 2 other books to take a look at:
- tales from Open space (Harrison Owen, Editor, 1995)
- Expanding our now (Harrison Owen, 1997)
Good luck!
Patrick E.C. Merlevede, MSc -- author of "7 Steps to Emotional Intelligence"
A Good Read!.......2001-04-24
Harrison Owen presents a hands-on, step-by-step manual for putting on an open space technology workshop. In OST workshops, participants basically set and facilitate the agenda with some guidance from a facilitator. Here, the book's examples are particularly handy. Owen suggests conference duration, agenda and techniques including how to set up a meeting, invite participants, prepare the logistics and meeting site, facilitate activities and more. While these workshops generally involve hundreds of people, you can also put on an OST event with as few as five. If you want to read gripping business philosophy, look elsewhere - this is a practical how-to manual, a task it accomplishes quite well. We [...] recommend this informative guided tour of the OST process to those who want to know how, because they already know why
Average customer rating:
- A Must Read for Managing Workplace Conflict
- Great resource
- Looking for the basics in CR, this is your book!!!
- Handy book for resolving conflicts.
- Usable information
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Conflict Resolution
Daniel Dana
Manufacturer: McGraw-Hill
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Mediator's Handbook
ASIN: 0071364315 |
Book Description
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Download Description
Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.
Customer Reviews:
A Must Read for Managing Workplace Conflict.......2007-06-15
Daniel Dana, aka the "conflict doctor", is an established authority on workplace conflict management and resolution. In this book, he helps readers to understand the nature and cost of conflict within the workplace and offers a toolkit for managing and resolving such conflicts by advancing a concept for employees and managers to acquire skills for resolving conflicts between oneself and another and as a third part between others.
A unique feature of the publication is the author's introduction of a tool for calculating the monetary cost of conflict within any organization that should get the attention of those responsible for monitoring the corporate bottom line. It uses practical cases to illustrate important concepts and offers alternatives to the universal and innate human 'fight or flight' response to conflict, while sharing insights on why it is important to understand the structure of conflict in order to know how to resolve it successfully.
As a certified trainer of Managing Workplace Conflict and subject matter expert with Mediation Training Institute (MTI), an international organization founded by the author, I have found this publication and a companion volume by the same author, "Managing Differences" to be an invaluable training resource for understanding the nature, cost, management and resolution of workplace conflict.
This insightful, comprehensive and well written self-help volume is a must read for employees and managers in any organizational setting and a priceless resource for the student of conflict management and workplace dispute resolution.
Great resource.......2007-05-09
I've trained through MTI with Daniel Dana and his approach to conflict is easy to understand and implement within personal and professsional organizations. This book offers practical principles in an easy to read format.
Looking for the basics in CR, this is your book!!!.......2005-08-02
This is a great intro to the skills of a mediator, or just a human being in this day and age. Daniel Dana is a leading teacher in this area. Anyone who is looking to attain this skill will be greatly served by reading this book.
Handy book for resolving conflicts........2001-12-12
This book gives the main points in simple language that anyone can understand. Further all the points and key terms a mediator needs to remember are hightlighted and enclosed in boxes on the relevant pages.
All points are explained with examples and simple cases.
I recommend this book for all who prepare for examination. This is a good book for quick reference.
Usable information.......2001-05-22
I found this book to be of tremendous value. Conflict Resolution is an easy to read resource that is full of practical information that can be applied immediately on the job. It is not only a must-have for managers and supervisors, but also an essential resource for anyone who would like to have more effective relationships and live a conflict free life. Daniel Dana writes with a friendly and often humorus style and it is clear that he has a vast knowledge of this topic. He has a great ability to take a complex subject and make it simple and easy to use with specific "how-to" steps, and that really makes this book valuable to me. I have now successfully used the resolution approaches outlined in this book both in my profession as a consultant and trainer, and in a family conflict situation that was causing a lot of pain. Additionally, the ideas in this book have worked for me in both one-on-one conflicts and group conflicts. The bottom line - this works.
Book Description
Misaligned companies, like cars out of alignment, can develop serious problems if not corrected quickly. They are hard to steer and don't respond well to changes in direction. This groundbreaking book shows you how to get -and keep -all the vital elements of your organization aligned and headed in the same direction at the same time.
Managers must now keep their people centered in the midst of change, deemphasize hierarchy, and distribute leadership by distributing authority, information, knowledge, and customer data throughout their organization. Alignment is a response to the new business reality where customer requirements are in flux, where competitive forces are turbulent, and where the bond of loyalty between an organization and its people has been weakened. The old linear approach to management has given way to one of simultaneity -to alignment.
As pioneers of the alignment concept, the authors have developed this unique approach based on their work with leading companies throughout the world. The Power of Alignment is packed with war stories and the firsthand perspectives of industry leaders. You'll learn how world-class organizations, including Federal Express, the Jet Propulsion Laboratory, Columbia/HCA Healthcare, Citizens Utilities, AirTouch, and UNUM achieved extraordinary business results. Now, through the authors' expertise, you'll see how alignment can work for your organization.
In essence, alignment links the five key elements of an organization -people, process, customers, business strategies, and, of course, leadership -to obtain breakthrough results, chief among them, sustained growth and profit, loyal customers, and a high-performing work force. The Power of Alignment:
* Offers a clear framework for aligning and linking the crucial elements that build and sustain a company's success
* Provides self-assessment tools as well as benchmarking measures for evaluating an organization's critical competencies
* Enables managers to create a work force where each employee can relate his or her activities to the goals and strategic objectives of the company
* Helps a company determine when and where it is out of alignment, and gives descriptions of such common company pathologies as "The Phantom Limb Syndrome," "Strategy Interruptus," and "Dead Man Walking"
* Prescribes specific steps for getting an organization back on track toward a single, shared vision of its goals
Essential reading for all managers and executives, The Power of Alignment offers a new way to reestablish focus and sustained energy, and is a dynamic approach for staying balanced and achieving extraordinary levels of performance.
"This book is savvy, detailed, timely, and clearly written. I highly recommend it for any leader facing the challenges posed by global business today." - Dana Mead Chairman and CEO, Tenneco Former Chairman National Association of Manufacturers
"It's not only the stars that have to be in alignment to reach your destination, it's all the internal processes, rewards, and drivers. Read The Power of Alignment, and while you may not unlock the secrets of the universe, you will overcome the barriers to corporate success." - William L. Boyan President and COO John Hancock Mutual Life Insurance Company.
"This important book goes beyond TQM and reengineering by creating a new approach called Alignment. The authors show that great companies manage to link strategy and people and integrate customer needs with continuous improvement processes." - Peter Augustsson President and Group Chief Executive AB SKF.
"The Power of Alignment gets to the heart of a critical element of organizational leadership, namely focus. Every leader who reads it will undoubtedly do some serious soul-searching about the consistency of corporate vision, goals, management systems, and incentive mechanisms." - Louis E. Lataif Dean Boston University School of Management.
Customer Reviews:
As significant today as it was when first published.......2007-08-26
After reviewing several books on Strategic Execution, I was continuously left with the feeling that the authors had ommitted a key ingredient. This book has convinced me that that key ingredient was "Alignment".
This book was published 10 years ago (OK, I am embarrassed that I have only just got around to reading it) but it is as significant today as it was when it was first published. Probably more so considering the rapid state of change that most companies are faced with today.
It is a simple read, and the concepts are easy to follow. What I enjoyed most about the book is that the suggestions are practical and you can take them and implement them immediately within an organization.
I noticed that one of the readers who has reviewed the book said that the book was required reading for his MBA course. 10 years on, I still think it should be required reading for any business executive.
This Is a Great Resource!.......2007-07-10
I'm always looking for visual ways of understanding critical elements of strategy. The Power of Alignment offers a very helpful way of thinking about four important ingredients in keeping the main thing, the main thing. Vertical alignment, the relationship between your strategy and the people on your team, "energizes...provides direction, and offers opportunity for involvement." Horizontal alignment refers to the connection between your processes and customers. Taken together the two measures provide some great insight into the development of genuine alignment.
One of the most interesting elements of the book is a 16 question diagnostic tool that is designed to provide a graphic view of your organization's alignment. Very helpful!
Make Sure That Everything You Do Points To Success !.......2006-05-03
Great book! The basic premise is that once a business has a raison d'etre, or a 'main thing', that profits are maximized by the alignment of four key business areas: Strategy, Processes, People, and Customers. Built on this premise are actionalbe ways to build a self-aligning organization. I got the sense of discovering truth while I read this book. Leadership isn't really about power, it is about responsibility. This book shows a manager at any level how to align his area to the overall strategy of the company and to the end products of the company. It shows how processes should be designed and what factors should be used to reward, recognize and evaluate employees. Great food for thought and realistic to implement.
Five Stars
Powerful Organizational Focus.......2003-05-28
Quite simply, this book was one of the best business management and leadership books I have ever read. It was well-written and expertly balanced management and leadership concepts with real-world examples of effectively aligned organizations, such as Federal Express and Southwest Airlines. This book should be read and discussed by leaders and managers at all levels, especially by mid- to senior-level executives.
In brief, alignment deals with the relationships among the people, processes, strategy, and customers of an organization relative to that organization's purpose, or what the authors called "the main thing." Alignment is both a noun, a state of being, and a verb, a set of actions. Vertical alignment connects organizational strategy with the people responsible for transforming that strategy into meaningful work. Horizontal alignment deals with understanding your customers' wants and then creating processes to deliver what your customers want, when and how they want it. Effective leadership nurtures the organizational culture that is built around and upon "the main thing," and it is this culture and leadership combination that drives and sustains self-aligning organizations in turbulent times.
The authors' analogy of landing a plane helped me to visualize the dynamics involved with organizational alignment. To land a plane, a pilot must adjust and react to multiple simultaneous factors and conditions (i.e. air speed, altitude, angle of approach, wind speed and direction, etc.) and then understand how a change in one will affect the others. Likewise, to align an organization, a leader must adjust and react to feedback about his people, processes, strategy, and customers, and then understand how a change in one will affect the others.
The authors clearly and thoroughly explained the alignment factors and conditions throughout the book. They followed their explanations with incisive questions for readers to ask about themselves and their organizations to assess their degree of alignment. Those questions were definitely a highlight of the book for they really helped to stimulate my thinking and should help inspire organizational progress to alignment. Another highlight was the appendices that contained examples of actual tools and products used and created by some of the aligned organizations studied by the authors.
The inside back cover jacket sums up why I give the book my highest recommendation: "Essential reading for all managers and executives, "The Power of Alignment" offers a new way to reestablish focus and sustained energy, and is a dynamic approach for staying balanced and achieving extraordinary levels of performance."
Alignment is Key Essential Usually Overlooked.......2001-07-13
I found this book easy reading, concise, and presented it's basic premise well with specific examples and good suggestions for creation and implementation.
Working as a Director in Managed Care for several pharmaceutical companies, it creates a focus for any organization and a roadmap for the future(physician, health plan, pharmaceutical company) to avoid many of the mistakes and pitfalls that have already been experienced in an attempt to align with the ever changing healthcare landscape.
For those who do account management, it provides a construct and roadmap to use to optimize alignment with internal customers and maximize resources to create value and return with the external customers (....and their customers.) As the authors point, alignment is a continuing process, not a single event in time. Many companies become quickly aligned with the past, and misaligned with the present & future, and can not sustain the competitive edge because they forget this basic premise that the authors reinforce.
The concepts are basic and fundamental, but usually overlooked and forgotten in the day to day business of rapidly growing companies and changing environments.
Book Description
Created by bestselling author and MIT senior lecturer Peter Senge and a team of educators and organizational change leaders, this new addition to the
Fifth Discipline Resource Book series offers practical advice for educators, administrators, and parents on how to strengthen and rebuild our schools.
Few would argue that schools today are in trouble. The problems are sparking a national debate as educators, school boards, administrators, and parents search for ways to strengthen our school system at all levels, more effectively respond to the rapidly changing world around us, and better educate our children.
Bestselling author Peter Senge and his Fifth Discipline team have written
Schools That Learn because educators—who have made up a sizable percentage of the audience for the popular Fifth Discipline books—have asked for a book that focuses specifically on schools and education, to help reclaim schools even in economically depressed or turbulent districts. One of the great strengths of
Schools That Learn is its description of practices that are meeting success across the country and around the world, as schools attempt to learn, grow, and reinvent themselves using the principles of organizational learning. Featuring articles, case studies, and anecdotes from prominent educators such as Howard Gardner, Jay Forrester, and 1999 U.S. Superintendent of the Year Gerry House, as well as from impassioned teachers, administrators, parents, and students, the book offers a wealth of practical tools, anecdotes, and advice that people can use to help schools (and the classrooms in them and communities around them) learn to learn.
You'll read about schools, for instance, where principals introduce themselves to parents new to the school as "entering a nine-year conversation" about their children's education; where teachers use computer modeling to galvanize student insight into everything from Romeo and Juliet to the extinction of the mammoths; and where teachers' training is not just bureaucratic ritual but an opportunity to recharge and rethink the classroom.
In a fast-changing world where school violence is a growing concern, where standardized tests are applied as simplistic "quick fixes," where rapid advances in science and technology threaten to outpace schools' effectiveness, where the average tenure of a school district superintendent is less than three years, and where students, parents, and teachers feel weighed down by increasing pressures,
Schools That Learn offers much-needed material for the dialogue about the educating of children in the twenty-first century.
Customer Reviews:
Schools should all be learning organizations.......2004-08-07
Senge became famous for his book on learning organizations. In this book, he and his co-authors apply those concepts and ideas specifically to educational institutions. While much of their focus is on K12, the ideas and process are applicable to higher education as well. So many management books are really fads with superficial value, but Senge's books are very practical and valuable. This book in particular demonstrates a great deal of passion on the part of the author's for their topic.
Length appeared overwhelming--but well worth it.......2004-03-14
Having been given the instructions to select a book of vision for a reading group in a graduate class, I didn't expect to choose one of over 500 pages. The length, however, is indicative of the power this book has for changing minds about schools and the way to structure them for learning. I found myself often reading passages aloud to other educators and anyone who would listen. Instead of stifling my curiosity, the book inspired me to dig deeper on the five disciplines. A great book for creating a vision of education that includes schools where students are learning. I may purchase another one to loan out!
A great resource book for educators.......2001-08-31
This is an essential book for anyone interested in education. Its comprehensive coverage gives much background, even at the risk of being distracting when you want to follow-up on the leads to so many interesting source-books and links. Though you are told to dip in anywhere, you must read the first section, esp. "The Industrial Age System of Education" by Senge and "A Primer to the Five Disciplines" (Personal Mastery, Mental Models, Shared Vision, Team Learning and Systems Thinking) (pp. 27-93).
The authors consider this book a "prequel" to their other books about learning organizations (p.7). That's true. Though this is the most recent book, you can start with this one and go on to the others for further depth. Some repetitions may only serve well for mastery.
The whole book is very readable and informative. Concepts are clearly explained. It follows the same excellent editing format as The Fifth Discipline Fieldbook and The Dance of Change.
When you get too enthused by so many ideas and success stories of innovations, heed the advice for "The Strategy of Organizational Change". "Focus on one or two new priorities for change, not twelve. Most school systems are already overwhelmed with change. They don't need a new initiative; they need an approach that consolidates existing initiatives, eliminates "turf battles," and makes it easier for people to work together toward common ends." (p.25)
There are just too many passages that you wish to quote. The book is a treasure mine. However, for those (esp. busy administrators) who find the volume too daunting or verbose (592 pages!) and still want to get a handle on launching into transforming their schools into learning organisations, I would recommend, "Ten Steps to a Learning Organization" and start with the simple questionnaire given there.
Well Researched Current Education for all Student's Success.......2001-03-13
If you are an educator, parent or administrator, this handbook will enable you to obtain the crucial, leading edge knowledge in learning styles, multiple intelligences, personal neuro-physiology that enables one to "know thyself." Self-esteem and self-awareness, cognitive learning, including the necessary skills to make one prepared for "life at 21 years old," are also main considerations when teaching students to capitalize on their individual strenghts and wisdom.
Schools that Learn also emphasizes the importance of mastery, synergizing curricula presented, and authentic assessment vs. basing students knowledge purely on standardized test-taking.
This helpful manual is extremely important for educators, administrators, and parents, to read as it combines the aforementioned information and applies it to "building strengths that will be useful in career decision making."
Finally,Schools that Learn emphasizes the importance of keeping a "spirit-filled" outlook while learning, the extreme helpfulness of a mastermind group, accelerated and lifelong education, and of course giving back what you have learned to the community. This "cause and effect" is often forgotten in busy professtional lives, but truly ensures success for those who "get it."
Helps Design the School of the Future.......2000-11-03
SCHOOLS THAT LEARN is both a visionary and practical guide for how schools must evolve to meet the needs of students in the next 20 years. The use of multiple authors and perspectives mirrors some of the changes our schools must make to meet the needs of a new age. As Professional Development Director at a diverse Jesuit high school in San Francisco, I recommend this book to any educator, K-college. Senge's work will help prepare students for an era requiring a strong traditional academic foundation coupled with the need for creativity, and the social, emotional, and intellectual skills to work in high performing teams needed to rebuild our world.
Book Description
An essential guide for any small group that must deliver team performance.
With the demand for project-oriented work and faster, more nimble responses, successful small-group performance is more crucial than ever. Katzenbach and Smith, authors of the international bestseller The Wisdom of Teams, have again joined forces, revealing how to implement the disciplines, frameworks, tools, and techniques required for team- and small-group performance. Combining their insights and practical strategies, they offer concepts and pragmatic, doable exercises for team leaders and team members to deliver results. Hot topics covered include: why small-group performance demands expertise at two disciplines, team level and leader level, instead of one; virtual teams; and global teams. This book combines practical exercises with cutting-edge insights, and both authors are authorities on the subject.
Attend a featured author workshop at the 13th International Conference on Work Teams: Collaborating for Competitive Advantage, September 23-25, 2002, in Dallas, TX. For information, contact the Center for the Study of Work Teams at 940 565 3096 or visit them online at www.workteams.unt.edu.
Download Description
An essential guide for any small group that must deliver team performance
Customer Reviews:
Sparks great ideas!.......2007-03-08
This was a great read! 15 pages into the book I came up with a great idea for my restaurant. I continued to the read the book and within 2 days, I completed it and had written an Executive Summary for my business. Very motivational and provides tons of information. I'm glad I purchased the book.
A 'must have' for any consultant who works with teams........2006-08-27
I won't write a detailed review, here's what I found helpful:
- the distinction between performance and activity goals.
A re-cap of their original research into the five basic elements fo effective group work.
1. Have or develop an understandable charter.
2. Communicate and co-ordinate effectively.
3. Establish clear roles and responsibilities.
4. Create time-efficient processes.
5. Develop a sense of accountability.
Clear distinction between when a single leader 'discipline' is warranted or when a real team discipline is warranted.
Great re-cap about establishing clear outcomes.
Once the background is set-up, it becomes an issue of delving deeper into the application of their recommendations. It is great stuff! But you'll have to buy the book to 'get it'!
They do a good job in dissecting how virtual teams are different and similar to teams with co-located members.
Finally, I really like their road to getting a team 'unstuck'. Their observation that teams that become stuck revert to single-leader leadership is absolutely true. They posit that it's necessary for a good team to become stuck. As pain as it might be, you have a great opportunity to:
- clarify goals
- identify missing skills
- address attitude issues
- grapple with changing members
- address time pressures
- work on lack of discipline
The chapter on change is pretty decent, the rest of the content is golden.
I've rated this five stars as it's a must for anyone who works with teams.
Damien Faughnan
Skip the text and go to the exercises.......2005-05-08
This so-called sequel to The Wisdom of Teams is a "workbook" with exercises. It offers no new insights/guidance for readers of the 2002 paperback update of The Wisdom of Teams.
I am a fan of Katzenbach and Smith. As a business consultant, I have introduced clients to their work and worked to adapt and apply their insights. Wisdom of Teams is a great foundation. Their other books--Peak Performance and Why Pride Matters More than Money--offer useful new insights even though they are better understood if readers are familiar with The Widdom of Teams.
Nice overview, but lacks concrete guidance.......2005-03-10
This book excels at drawing the line between leader-driven and team-driven groups of individuals. It also characterizes some of the failure cases very well -- teams that are too large, teams that don't have a clear vision and purpose, teams that are disconnected from the rest of the organization, etc.
However, I struggled to see how to clearly draw the line between which style to guide your team into. The rough guidance seemed a bit self-referential: "when the task can best be done with a single leader, do it with a single leader." What about if you're not sure? Try both and take it as a lesson learned? Maybe I just missed it, but the book lacked the critial information I needed to be able to fully apply it in my situation.
Discipline of Teams.......2001-06-29
As the sequel to The Wisdom of Teams, John Katzenbach and Douglas Smith return to uncover the tools, techniques, frameworks and disciplines required to unlock the performance potential that lie within today's teams and virtual teams.
Performance potential is not guaranteed, and you need to become an expert at the two disciplines - team and single leader and, you must be able to implement the right discipline to suit the performance need of your team.
Katzenbach & Smith identify and discuss the Six Basic Principles of Team Discipline: 1) keep team numbers to a minimum, 2) ensure that team members possess skills that compliment one another, 3) identify a clear performance purpose, 4) agree on outcome based goals, 5) provide clear roles and responsibilities and, 6) ensure mutual and individual accountability.
As a follow-up to their insights and strategies, Katzenbach and Smith provide practical exercises at the conclusion of each chapter for both team members and leaders to get them on the road to optimal performance.
The Discipline of Teams is easy to read and will provide the reader with tools, techniques and strategies to assist in becoming top performers within today's organizations. On a personal note, The Discipline of Teams provided me with some new techniques to help develop and maintain effective teams for today and in the future.
Books:
- The Long Tail: Why the Future of Business is Selling Less of More
- The McDonaldization of Society
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
- The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
- The Present Future: Six Tough Questions for the Church
- The Singularity Is Near: When Humans Transcend Biology
- The Spirit Catches You and You Fall Down
- The Triple Bottom Line: How Today's Best-Run Companies Are Achieving Economic, Social and Environmental Success -- and How You Can Too
- The Trouble With Physics: The Rise of String Theory, the Fall of a Science, and What Comes Next
- The Trouble With Physics: The Rise of String Theory, the Fall of a Science, and What Comes Next
Books Index
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