Book Description
Building expertise is the source of competitive advantage in the knowledge economy. But downsizing, babyboomer retirements, organizational restructuring, and technological change all drain the reservoirs of expertise in the 21st Century organization. Based heavily on the most recent research, the second edition of Building Expertise provides the trainer, training designer, and training manager with guidelines and examples to help them accelerate expertise in their organizations. Specific topics include:
· How experts and novices are different
· Eight instructional principles that accelerate expertise
· Four instructional architectures to serve as design templates
· The latest research on how to develop learning that is both motivational and instructionally sound
Customer Reviews:
A gem of a book packed with useful analysis and advice.......2003-12-01
As a high-school teacher I am finding this book an invaluable read. The combination of insights from educational psychology and practical examples of instructional design make this an essential read for all those who want to make their teaching more effective and who are dismayed by the many examples of poorly conceived e-learning that can be encountered on the web. I think this book is worth twice the price and deserves a very wide readership. It certainly amply rewards thoughtful and careful study.
Ground your training in research-based methods.......2003-08-14
Want to know why certain instructional methods work or when they should be used? Want knowledge to improve your credibility as a learning expert with others? Based heavily on cognitive research, this book from well-known expert Ruth Colvin Clark provides the rationale for sound instructional methods.
The concepts and guidelines in Building Expertise are mature, widely-accepted, and most will be familiar to readers in the training field. The book's first three chapters explain in simple terms how the brain is thought to work during learning. Each later chapter focuses on a cognitive learning process and summarizes the methods that research has shown support it. With chapter titles like "Leveraging Prior Knowledge," the organization of the book reinforces Ruth Clark's thesis. Her thesis is simple, but profound: it is instructional methods, not media, that influence learning. Some methods work better than others because of the way our brains function. Some methods work better for beginners than for advanced learners. The gems in this book are the occasional information on techniques that sometimes hurt learning and when to avoid them. While there are examples and pictures of training that follow the guidelines, this is not a how-to book. This book explains why and when to do something, not how to do it. For that reason, Building Expertise may be of interest to learning consultants and training managers, as well as to practitioners who want to deepen their knowledge of instructional design.
Book Description
Don't venture into the consulting field without this essential Fieldbook & Companion!
Following on the heels of the best-selling Flawless Consulting, Second Edition comes The Flawless Consulting Fieldbook and Companion. Whether you work as a consultant or you work with consultants, this relentlessly practical guide will be your best friend as you discover how consulting influences your business- and real life-decisions and those of others.
The Flawless Consulting Fieldbook and Companion is packed with:
- Sample scenarios
- Case studies
- Client-consultant dialogues
- Hands-on tools
- Action plans
- Implementation checklists
"Wow! A companion a business owner can't be without! The insights of 30 consultants the caliber of Peter Block is priceless."
--Sue Mosby, principal, CDFM2 Architecture Inc.
"This book is a companion piece for both the desktop and bedside of those who do consulting full time or in their role as leader. I plan to keep this book close to me to both guide and inspire my work."
--Phil Harkins, president, Linkage, Inc.
Customer Reviews:
DON'T LEAVE CONSULTING HOME WITHOUT IT..........2007-10-02
Block keeps learning from his own sparkling consulting insights as time goes by. At One Big Idea Consulting Limited NZ we would read with respect an old envelope that he used to catch a fleeting insight after a dinner with a consulting client. This book may be an after-thought, but it is not to be lightly dismissed by any serious consultant or client.
Drucker The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials) at his best, and Henderson Henderson on Corporate Strategy and Schaffer High-Impact Consulting: How Clients and Consultants Can Work Together to Achieve Extraordinary Results (Completely Revised and Updated) also have the same influence at One Big Idea Consulting Limited NZ. After decades of using their seminal teachings inour practical 100-Day Action Projects around the globe, if they speak from the here or from the hear-after we perk up and listen with both ears.
A must have.......2007-01-11
For any consultant, in any field. Block speaks about the heart of consulting work, not only the mind of it.
making sense of consulting.......2002-01-08
Peter Block's classic book's fieldbook and companion has an unusual structure and there lies it's USP. It looks at dilemmas and challenges that consultants face and also the tools that can be used.
If you want to know the innards of consulting, without getting caught up in brands, to delve into both the art and science, then read this book....it's a must for facilitators, trainers, process consultants of all hues and colors.
Bedtime stories Consultants read their Children.......2001-10-18
I have the 2nd edition of Block's "Flawless" and find it an essential reference, true to its reputation. Disappointingly in this Companion many of the authors seem to treat the readers as a captive audience - at the level of first year college students. For example - a diatribe on Romeo and Juliet as an illustration of human diversity, or three pages of "my worse experiences" one of which transpired to be freezing on stage and losing the point. These type of chapters annoyed me and distracted me from some of the worthy contributions. So much so that I returned the book to the bookshop and asked for my money back - the first time I have done so in 30 years of buying management books. In my opinion this book is a dud riding on the coat tails of the previous 'flawless' success.
Roadmap to consulting in the 21st century.......2001-06-12
This book deserves to be among the TOP 10 of business books of 2001. If you work as a consultant and want to learn your customers how to fish (in stead of giving them fish), BUY this book! If you have consultants walking around in your organisation, make sure they apply these principles!
After reading this, you'll understand why re-engineering processes fail, why the balanced scorecard isn't "the" solution", why teaching people skills sometimes has no impact, why implementing SAP is so hard and why people in companies are very sceptic if you suggest any of these "popular" solutions. In fact, all these solutions share the same underlying principle: some knowledge and procedures need to be added to the company to "fix" problems. This notion is wrong! Overcoming resistance to change has to do with giving people a chance to participate.
When studying projects of famous consultants and big 5 consulting comapnies, I have often wondered: "Why did the implementation of this project fail?" My first personal lesson was that PEOPLE matter more than methodology and tools. (I have been writing about this for years...).
Next to this first learning, I knew that it's not the consultants that have to bring the solution, it's the persons IN the organisation. And I have been looking for years for solutions to this paradox (being a consultant, that is). SO: methodology IS important: if you use a methodology which will mine the knowledge of the company as a WHOLE, you are the enabler of the change. As a consultant, you do not have to bring the CONTENT, the knowledge of WHAT needs to be changed, but you have to GUIDE the change process, and bring knowledge to the organisation so that they can change themselves. This book is one of the few that will really help you understand which processes are needed for this (many of the 30+ people that helped to write this book have a proven track record in this area).
If you don't know how to put systemic thinking into practice (or you think it's just about designing a solution with the system in mind), and/or if you haven't heard about whole-scale change, apreciative inquiry or the engagement paradigm, this is a good place to start: you will literally discover a new way of consulting, one that lives up to the title of this book and might even really enable "flawless" implementation processes.
And if putting this book into practice isn't flawless: go to the last chapter: Peter Block added a "trouble-shooting guide" that helps you get trough 12 common roadblocks.
Make consulting flawless, learn how to make people share THEIR solution.
Patrick E.C. Merlevede, co-author of "7 Steps to Emotional Intelligence"
Book Description
If you aren't using the term naturalistic decision making, or NDM, you soon will be. Even as a very young field, NDM has already had far-reaching applications in areas as diverse as management, aviation, health care, nuclear power, military command and control, corporate teamwork, and manufacturing.
Put simply, NDM is the way people use their experience to make decisions in the context of a job or task. Of particular interest to NDM researchers are the effects of high-stake consequences, shifting goals, incomplete information, time pressure, uncertainty, and other conditions that are present in most of today's work places and that add to the complexity of decision making. Applications of NDM research findings target decision aids and training that help people in their decision-making processes.
This book reports the findings of top NDM researchers, as well as many of their current applications. In addition, the book offers a historical perspective on the emergence of this new paradigm, describes recent theoretical and methodological advancements, and points to future developments. It was written for people interested in decision making research and applications relative to a diverse array of work settings and products such as human-computer interfaces, decision support systems, individual and team training, product designs, and organizational development and planning.
Book Description
This revised and expanded version of "Analysis for Improving Performance" provides the tools for doing the crucial - yet often overlooked - upfront analyses essential to the success of any performance improvement effort. Human resource development expert Richard A. Swanson's step-by-step method allows program developers and managers to: assess an organization's real business needs and the status of its supporting systems; analyze necessary worker skills, knowledge, and attitudes; specify performance requirements and evaluation standards; and produce a viable and comprehensive performance improvement design. This second edition is extensively revised throughout and contains many updated case studies and expanded concepts. It also contains a new chapter on Documenting and Improving Work Process. In the end, the tools and resources provided within "Analysis for Improving Performance" will help make sure that workplace performance improvement efforts really work.
Customer Reviews:
Knows what he is talking about.......2007-08-04
Swanson has a long history working with organizations and as a academician regarding this text's topic. He writes well; explaining his theories so that they are easily grasped--even if one doesn't always agree with them.
I am not sure this would be a bedtime read, but for a student who wants some basis for either OD or training and development, this is a good place to start.
Do you want to know how to change your company so it does things better and more efficently? Then read this book!.......2007-05-06
I thought this was a wonderful book. The principles explained here regarding how to improve your company's performance (or any company for that matter) are universal. Instead of writing about how to run a company better the author could have been talking about how to master butterfly, breast stroke, back stroke, and freestyle as a swimmer. Or he could have been talking about how to improve one's game as a golfer. But this book is about how to figure out what your company is doing now, how it can do things better in the future, and how to change the current ways to better future ways.
The "Performance Improvement Model" (PIM) involves the following five steps:
1. Analyze
2. Design
3. Develop
4. Implement
5. Evaluate
6. Start Over at Step 1
And the author applies the PIM at the following levels in a business:
1. Organizational
2. Process
3. Team
4. Worker
What is covered in this book is what an entrepreneur must consider when writing a business plan and later when implementing it. It is also what an established business owner must do in order to grow her business and remain competitive in her market and industry. Some might call it a strategic planning book.
There were loads of helpful figures to examine while reading this book. And I liked that. I also liked the "conclusions" included at the end of each chapter that made it easier for me to grasp what the book was about when I did my first skim of it.
The book is a second edition. I have not read the first edition, but the two reviews ahead of me for this book apply to the first edition. The book I am reviewing was written in 2007 and I highly recommend it to anyone who is putting together a business plan or doing strategic planning for a small business. 5 stars!
A Good Read!.......2001-03-24
Hats off to author Richard A. Swanson for writing clearly, interestingly and compellingly on the subject of creating effective programs to improve workplace performance. He champions approaching this task with up-front analysis based on systems theory. Since he criticizes ordinary management for not understanding this problem and for not knowing the methods that can be used to resolve it, we [...] recommend this book not only to Human Resources professionals, but also to managers and executives in all industries. If you want employee performance to improve, upgrade your understanding of how to make it so.
AWARD WINNER!.......1999-11-09
"Analysis for Improving Performance" won the book-of-the-year awards from both the International Society for Performance Improvement and the Society for Human Resource Management.
Customer Reviews:
A must to all nurses.......2000-04-30
A book that explains and shows the skills and competencies in the nursing field today. The author goes even more deep than in "From novice to expert". A book that is essencial to all nurses: practice, faculty, research and students.
Book Description
The field of knowledge management focuses on how organizations can most effectively store, manage, retrieve, and enlarge their intellectual properties. The repository view of knowledge management emphasizes the gathering, providing, and filtering of explicit knowledge. The information in a repository has the advantage of being easily transferable and reusable. But it is not easy to use decontextualized information, and users often need access to human experts.
This book describes a more recent approach to knowledge management, which the authors call "expertise sharing." Expertise sharing emphasizes the human aspects--cognitive, social, cultural, and organizational--of knowledge management, in addition to information storage and retrieval. Rather than focusing on the management level of an organization, expertise sharing focuses on the self-organized activities of the organization’s members. The book addresses the concerns of both researchers and practitioners, describing current literature and research as well as offering information on implementing systems. It consists of three parts: an introduction to knowledge sharing in large organizations; empirical studies of expertise sharing in different types of settings; and detailed descriptions of computer systems that can route queries, assemble people and work, and augment naturally occurring social networks within organizations.
Book Description
Structured On-the-Job Training offers a practical, easily applicable approach to a crucial but often frustrating process. Designed for managerial, technical, and awareness training, the book offers a six-step program that combines the consistency and reliability of formal classroom training with the relevance of learning in the actual work setting. This revised and updated edition is the perfect blueprint for business success through planned training on-the-job.
Customer Reviews:
Practically, Theoretically Excellent.......1999-05-08
Probably I've read many books related to the topic, "On-the-Job Training." But I can not find the books which provide both practical and theoretical guide like this book. Oh! One more thing. This book is very easy to read.
Practical easy to use book to implement structured ojt.......1999-01-01
This is the definitive book on structured on-the-job training. The systems approach is easy to follow and applies to all organizations. The authors give a simple systematic approach to implementing SOJT in a variety of settings. If you plan to implement any ojt program you should read this book first
Average customer rating:
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Expertise and Innovation: Information Technology Strategies in the Financial Services Sector
Robin Fincham ,
James Fleck ,
Rob Proctor ,
Harry Scarbrough ,
Margaret Tierney , and
Robin Williams
Manufacturer: Oxford University Press, USA
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ASIN: 0198289049 |
Book Description
The nature of technical expertise has become increasingly important and problematic in the post-modern era, as structured hierarchies and production methods are revised. Financial services, one of our most important economic sectors, has also been confronting very high degrees of uncertainty that reflect great institutional and market changes. In this fluid and competitive environment technological change - in particular the widening scope of information technology (IT) - has become vitally important. This study is about the strategic uses of IT in retail financial services. It is based on the Scottish part of the industry, a highly cohesive sector in its own right, but one with universal linkages to UK and global finance. A set of seven case studies forms the empirical base, while the study also focuses on key strategic projects within these case companies. The purpose is to arrive at an understanding of how firms develop a strategic approach to IT. This hinges on the management of expertise - the ability to integrate detailed technological expertise with wider organizational and marketing goals. The study examines a number of themes around this key issue: the process of formation of IT strategy, sectorial influences on the implementation of computer-based systems, and the occupational and career factors that shape IT expertise.
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Communities of Networked Expertise: Professional and Educational Perspectives (Advances in Learning and Instruction)
Manufacturer: Elsevier Science
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Book Description
Relying on a series of empirical workplace studies as well as an extensive review of psychological, sociological and educational literature, the authors develop a framework for examining human competence as a process of networked expertise.
Networked expertise refers to competencies that arise from social interaction, knowledge sharing, and collective problem solving. These are embedded in communities and organized groups of experts and professionals. Cognition and intelligent activity are not only individual and mental processes but ones which rely on socio-culturally developed cognitive tools. These include physical and conceptual artifacts as well as socially distributed and shared processes of intelligent activity embedded in complex social and cultural environments. Networked expertise is relational in nature. It is constituted in interaction between individuals, communities, and larger networks supported by cognitive artifacts, and it coevolves with continuously transforming innovative knowledge communities.
The focus of the book is on analyzing the socio-cognitive foundations of human intelligent activity. The authors examine theories and models that help to understand individual and social aspects of processes of learning, development of expertise, knowledge creation, and innovation. These processes are studied both in the contexts of education and work, and are illuminated with numerous examples, and interview data. The main topics covered are the development of expertise, distributed cognition and shared expertise, collaborative and cultural learning, and inquiry-based and computer-supported learning processes. The basic tenet of the book is that knowledge sharing should be a core value in all organizations. This is the first step of answering to the challenges of emerging knowledge society.
Book Description
A New Brand of Expertise uniquely clarifies the dynamics of the red-hot "free agent" workplace and teaches the new skills and employment strategies independent professionals must master to succeed. In today's quick and turbulent markets, companies often need specialized professional talent on an interim basis to solve specific business problems, a major trend creating huge opportunities and an alternative career track for many professionals.
A New Brand of Expertise clarifies for independent professionals why companies need interim talent and how to develop a skill set that matches market needs. Readers will learn effective methods for uniquely marketing and branding themselves in order to develop a sustainable and successful free agent career.
Explains the booming market for "free agent" professional talent
Details effective workplace strategies for both experienced and new independent professionals, such as consultants and laid-off managers
Customer Reviews:
WANTED: RENAISSANCE SOULS!.......2006-03-03
I am so thrilled that someone with Marion McGovern's bird's eye view of both sides of the fence has underscored so positively the free agent's role in the economy of the 21st century. I think she does an excellent job of reminding us that people who move from project to project and company to company can be real assets in today's workplace. This is especially good news for Renaissance Souls: people who prefer variety and combination to concentrating on just one thing. Why? Because, as McGovern shows so well, the life of free agents is very different from that of workers sitting in one cubicle specializing in one thing for most of their working life. Free agents have to know their material, of course, but they also have to enjoy applying what they know to a variety of different situations. In addition, free agents need to be comfortable wearing several different hats. Who is going to spread the word about what they have to offer if they don't? Who is going to be sure that the finances are in order if they don't? Even if they hire accountants and make good use of the virtual free agent supports available on the Internet, they still are the one, and only one, making the final decisions and being sure what needs doing has actually been done. As a coach specializing in life design for people with too many passions to pick just one (read Renaissance Souls,) I have already been recommending Dr. Barbara Reinhold's book, FREE TO SUCCEED: Designing the Life You Want In the New Free Agent Economy and Daniel Pinks FREE AGENT ECONOMY. Now I will add McGovern's new contribution as well.
WANTED: RENAISSANCE SOULS!.......2006-03-03
I am so thrilled that someone with Marion McGovern's bird's eye view of both sides of the fence has underscored so positively the free agent's role in the economy of the 21st century. I think she does an excellent job of reminding us that people who move from project to project and company to company can be real assets in today's workplace. This is especially good news for Renaissance Souls: people who prefer variety and combination to concentrating on just one thing. Why? Because, as McGovern shows so well, the life of free agents is very different from that of workers sitting in one cubicle specializing in one thing for most of their working life. Free agents have to know their material, of course, but they also have to enjoy applying what they know to a variety of different situations. In addition, free agents need to be comfortable wearing several different hats. Who is going to spread the word about what they have to offer if they don't? Who is going to be sure that the finances are in order if they don't? Even if they hire accountants and make good use of the virtual free agent supports available on the Internet, they still are the one, and only one, making the final decisions and being sure what needs doing has actually been done. As a coach specializing in life design for people with too many passions to pick just one (read Renaissance Souls,) I have already been recommending Dr. Barbara Reinhold's book, FREE TO SUCCEED: Designing the Life You Want In the New Free Agent Economy and Daniel Pinks FREE AGENT ECONOMY. Now I will add McGovern's new contribution as well.
Not bad, but there are better books out there.......2001-11-29
While there is good information here I would strongly recommend some other titles. For anyone who is considering a free agent / consulting career, "Free Agent Nation" by Daniel Pink provides a good "big picture" view of what you're in for. And for advice on consulting, books by Alan Weiss are killer stuff. I read "Million Dollar Consulting in the early 90's and thought it was excellent. And I recently purchased "Getting Started in Consulting", which takes the themes from his early books and translates them into a step by step roadmap. Straightforward, succinct, practical insights into how to build a business.
How To, Why To.......2001-05-16
This is a viable resource for networking and marketing oneself as an independent consultant and provides many suggestions as to how to effectively make the transition from full-time employment to independent consulting. Seasoned consultants may benefit as well from the re-affirmation of the non-traditional "career path" independent consulting constitutes.
a "roadmap" for consultants.......2001-04-29
A New Brand of Expertise is definitely an easy read and filled with all sorts of practical tips for both consultants and clients. As a veteran consultant, I found myself in agreement with many of McGovern's comments. When consulting works well, it sures beats "working for a living," as one of the consultants featured in the book mentioned. This book gives the rookie consultant a lot of solid advice on how to get started and be successful. I wish this book existed when I first made the transition to consulting.
Books:
- Built to Change: How to Achieve Sustained Organizational Effectiveness
- Business Valuation Body of Knowledge: Exam Review and Professional Reference
- Busting Loose From the Money Game: Mind-Blowing Strategies for Changing the Rules of a Game You Can't Win
- California Dreaming: Reforming Mathematics Education
- Christianity for the Rest of Us: How the Neighborhood Church Is Transforming the Faith
- Conservative Management of Cervical Spine Syndromes
- Courage: The Backbone of Leadership
- CRC Standard Curves and Surfaces with Mathematica, Second Edition (Chapman & Hall/Crc Applied Mathematics and Nonlinear Science)
- Cultivating Communities of Practice
- Cultivating Communities of Practice
Books Index
Books Home
Recommended Books
- The Hanged Man
- Seven Seconds or Less: My Season on the Bench with the Runnin' and Gunnin' Phoenix Suns
- History: Fiction or Science
- Mathematical Modelling with Case Studies: A Differential Equation Approach Using Maple
- Italian Art Deco: Graphic Design between the Wars
- Modern China and Japan: A Brief History
- Old Possum's Book of Practical Cats, Illustrated Edition
- Years with Frank Lloyd Wright: Apprentice to Genius
- Homeplace: The Social Use and Meaning of the Folk Dwelling in Southwestern North Carolina
- Human And Machine Vision: ANALOGIES AND DIVERGENCIES
Efficiency in Learning: Evidence-Based Guidelines to Manage Cognitive Load
Graphics for Learning: Proven Guidelines for Planning, Designing, and Evaluating Visuals in Training Materials
e-Learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning
Development Technical Training: A Structured Approach for Developing Classroom and Computer-based Instructional Materials , 2nd Edition
I See What You Mean: Children at Work with Visual Information
