Book Description
This thoroughly revised and updated edition of the classic book in the field provides a conceptual foundation for the fund raising profession. Hank Rosso's Achieving Excellence in Fund Raising examines the profession's principles, strategies, and methods and is filled with practical examples. Guided by the enduring philosophy of fund raising master Henry A. Rosso, contributors explain the reasoning behind the planning and selection of strategies for all fund raising activities, including building your case for support, approaching donors, managing campaigns, and demonstrating stewardship.
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Customer Reviews:
Mandatory textbook.......2007-05-13
I'm disappointed in this textbook because it does not provide much bang for the buck. I believe that the text could have been half as thick, half as expensive and provide no less information than it does.
Well-researched and nicely executed.......2004-12-30
Like many in the Jossey Bass series, Tempel's work is thorough and well-written, covering all important aspects of fundraising. A great introductory guide.
A must read for the fundraising professional!.......2003-06-30
Whether you've been in the fundraising profession for 10 minutes or 10 years, do yourself a favour and read this book. It will make you proud to be part of the tradition of philanthropy. It will inspire and guide you. You will see yourself and the volunteers and donors you work with in a whole new light. Don't put it in your library. Keep it on your desk. The first time you read it, and you will read it joyfully from cover to cover, keep pen and paper handy. You will find yourself making a list of things you need and want to do. Achieving Excellence in Fundraising is thoughtful and thought-provoking. It is the place where the theory, practice, philosophy and spirituality of a great tradition meet.
Review for the Golden Gate Chapter of AFP Newsletter.......2003-05-31
On my fundraising shelf stood just two books and a binder: "Designs for Fundraising" by Harold Seymour © 1966; "The Raising of Money" by James Gregory Lord © 1987, and my collected monthly newsletters of tips from Taft. Not a lot to go on, but Seymour's classic helped me enormously, imparting such nuggets as, "At best, with few exceptions, people don't pay close or careful attention to anything."
OK, so listen up. Times have changed. Many, many books now beckon us, delivering the full spectrum of nonprofit knowledge. Yet all books are not equal. When Henry (Hank) Rosso gathered a number of esteemed colleagues together and put out Achieving Excellence in Fund Raising in 1991, it represented a milestone in fundraising education, based as it was on his many years of teaching through The Fund Raising School, which he founded right here in the San Francisco Bay Area. The School later became a program of The Center on Philanthropy at Indiana University, and it continues to provide superior, basic training in fund raising principle and practice throughout the country. All the years of teaching experience and the benefits of association with IU are now reflected in this expanded, caught-up-with-the-world second edition of the "Rosso" (RAH-so).
It was time. Consider that when Achieving Excellence debuted in 1991, the stock market stood at 2736, Giving USA estimated total philanthropic support at $105 billion, and the National Science Foundation had just lifted its ban on commercial use of the Internet. Today, as we reel and grapple, it is worth noting that the markets have more than tripled from 1991; philanthropic dollars have doubled; and the Internet is our bread and butter. The second edition adds several chapters in recognition of the changes and rounds out its predecessor. We read about the new order, how to build endowment, women as donors, trends in major donor giving (read with caution, as markets and donor experience have had some impact), diversity considerations, Internet strategies, special events fundraising, technology use, budgeting and accountability, stewardship, international perspectives, and fund raising as a profession. These are welcome additions.
Given the scope attempted by the book, I should point out that there are, in fact, a few areas not covered, including how to obtain government grants and contracts, and exhaustive instructions on how to write a grant proposal to a foundation. But if you heed what these authors have written, you will have no problem accomplishing either feat.
Most of the authors in this edition are new to the "Rosso," numbering 27 in all. The first edition lists 13 contributors. Hank wrote eight of the chapters of that book; he has two in this one. With Hank gone (1999), we are guided into Rosso II by the gentle, sure hands of Eugene Tempel, executive director of the IU Center on Philanthropy and Tim Seiler, current director of The Fund Raising School. Between them (with a chapter from Hank), they set the stage in Parts One (Context) and Two (Fundamentals).
The book proceeds logically and is easy to navigate or use as a quick reference. "Fundamentals" is followed by sections treating "building blocks" (e.g. annual fund, capital campaign), sources, methods (e.g. direct mail, special events), management (e.g. leadership, boards, information, budgeting, consultants), ethics, stewardship, and personal professional support. A thorough Glossary and Bibliography follow.
Our AFP chapter boasts several representatives here: Kim Klein reprises her excellent chapter on grassroots fund raising and Kay Grace on leadership; Mal Warwick writes the update on direct mail; Alan Wendroff supplies special events; and Skip Henderson updates us on the trustees' role.
The context is still Hank's, which means that ultimately, the book is not about the joy of soliciting but something higher. I'm sure he would be tickled if you inscribed your book as he wrote in so many of our first editions "I hope that you will enjoy the reading of this book. Let it help you to teach the joy of giving. Hank Rosso"
Book Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
Download Description
A new "how-to" version of a customer service classic
First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world¿s best customer service company¿they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction.
Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women¿s Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.
Customer Reviews:
Interesting, fun, informative -- but not that practical.......2007-09-27
The Nordstrom Way is sort of like two books in one. The first, a business biography, would merit 4 stars; five if expounded upon. The second, however -- and the real intent of this book -- a customer service "how to," is a bit lacking. The reason: Nordstrom's customer service is so over the top that most businesses in most industries would go bankrupt putting its principles into practice. Nordstrom department stores have thrived by servicing a niche market of customers who are willing to pay a premium for truly outstanding service. But that niche is small, and the principles are just inapplicable to most retailers, let alone other business models.
Great stories of the best Cust. Service around.......2006-01-26
I was very excited to read this book after enjoying Spector's book on Amazon.com. The author did not disapoint and I enjoyed this book much more than his last!
The best part of the book are the examples used. In addition to Nordstrom, he has also incorporated examples from another large company, and a few small and midsize companies as well. No matter what industry you are in, or the size of your firm...you will get value out of this book.
It's a fast read and would be great to share with co-workers and/or employee's.
Book Description
This book attempts to create an integrated model for management and administrative practice in the management of human service organizations. The book presents a theoretical foundation for human services management and identifies the major roles and responsibilities of the manager/administrator. To date, management books have identified problems in organizational functioning and described how systems should work. This book goes beyond description. First, it identifies themes that serve as guidelines to insure internal consistency within the organization. Then it proposes what managers need to do to put their organizations back on track toward excellence. The overall emphasis is on how to get employees to perform at their optimum levels to insure organizational efficiency, effectiveness, quality and productivity. For people in Human Services Management and Social Work Administration/ Management.
Book Description
This book is a guide to the key elements of successful fund raising, explaining the profession's major principles, concepts, and techniques.
Customer Reviews:
A must read for everyone involved in fund raising.......1999-09-25
The late Henry Rosso, one of fund raising's all time great teachers and practitioners, gets to the heart and soul of fund raising as he clearly presents the basic techniques. His love for philanthropy and his respect and admiration for donors is infectious.
Very good. Inspiring and practical guide for set up........1999-05-26
Rosso and Associates have created a book to inspire those who find themselves in a relatively undefined fundraising position. The book provides a conceptual framework from which to view fundraising as, aside from the mission, the most vital aspect of a not-for-profit organisation. You can approach this book from an absolute beginner level or from an experienced fundraising background looking for a little inspiration and back-up. The book is, understandably, quite grounded in American law and culture so its direct application to other countries is limited.
Book Description
Evaluation with Power becomes more important in the social sector every day. Donors no longer reward good intentions, they reward results. This book can help social sector leaders manage for the mission and measure results.
?Frances Hesselbein, president and CEO, Peter F. Drucker Foundation
Evaluation with Power transforms evaluation into a powerful tool nonprofits can use to help their organizations progress and change in ways that lead to greater achievement of mission. Building on THE INDEPENDENT SECTOR'S ongoing research on evaluation, it is a practical, comprehensive handbook for turning program, process, and organizational evaluation into a positive learning experience that connects performance to mission. The book focuses on the needs of the nonprofit and reveals the sort of evaluation that is most appropriate to and helpful for nonprofits.
Leading experts from a wide range of show how to use evaluation in key organizational areas, including program design, human resource management, information systems, volunteers, and more.
Customer Reviews:
Powerful and practical for the visionary........2006-11-10
If you believe evaluation is a tool for effective leadership, this book could be a good source for reaffirmation of your belief.
Customer Reviews:
culinary excellence.......2004-03-18
Charlie Trotter, what a great chef and entrepreneur. This book is for the People who want one day to own a buisness. Reading this book gives you the aspects of running a restaurant and being the best. Having passion for this line of work, he cant stress more. Without passion for food or being sucsessful it will not work. Charlie Trotter gives great lessons in excellence, from hiring anf firing, to running a kitchen without rasing a voice
If Excellence is your Goal, there are lessons for you.......2001-09-10
This is both an interesting and boring work, due to the insights shared from Charlie Trotter's success. The boring stuff is the repitition of common-sense advice which everyone knows but few implement habitually. This is what separates the mediocre from the excellent.
Trotter maintains an atomosphere of excellence, from his hiring practices to discipline to innovation to publicity, etc.
One can certainly take much from this work to ponder about possible adaptation for one's own enterprise.
Better if "as told to" rather than "as interpreted by".......2001-04-23
As a big fan of Trotter and his innovation and creativity, I was excited to read this book. Unfortunately, it's just not very good. Mr. Clarke uses a notion or two per chapter that Trotter has applied as a successful entrepeneur, then boils it down, oversimplifies it, and creates tedious little pop quizzes of the "rate yourself" variety. It's as if he doesn't know whether he's writing a do-it-yourself workbook or a study of business. Clarke's very intrusive and heavy-handed, and this blunts the force of the good observations he does make. All in all, Clarke's interpretations of Trotter's wisdom lack the ring of authenticity of someone who's actually done what he espouses. This would be a lot better if it was actually Trotter doing the teaching.
A good lesson indeed...........2001-01-13
I happen to find this book very interesting. It gives you some insight as to how Charlie Trotter runs his restaurant in Chicago. For anyone who knows of this restaurant, you will know how successful it is and how much pull Charlie Trotter has in the restaurant business. This book won't teach you how to become a better person in life, but what it will do is teach all of us how to be more effective in the workplace. We all think we know the best way to run a business, but the truth is you can't do any of it without a great team of minds to assist you along the way.
This book was very informative. I, for one, always wanted to know some of the secrets myself about this place. The restaurant hardly ever drops the ball when it comes to providing a great dining experience.
This book would be great for managers, VP's, and directors of any company. Not just the restaurant business. It explains how to treat your workers with respect and how to also tighten the ropes when you need to get things accomplished sooner than you already are without killing the integrity of the worker.
All in all, a really good book. Buy this if you are a fan of the restaurant or would like a good idea of how the place has run over the last 12 years.
Where are the Lessons?.......2000-03-31
I found the book to be void of any new leadership "Lessons" and to be particularly skimpy on any real "Lessons from Charlie". Ok, so someone leads each guest to the restroom and checks to see that it's in order and his servers wear double-stick tape on their shoes. But other than those two specifics, there's just no Charlie Trotter flavor to the book. (And, I'd personally be totally uncomfortable having someone follow me to the ladies' room every chance I got up. Can't they straighten the room on someone else's time, not while I'm waiting to use it?)
The book talks about Trotter's passion, but fails to explain or illustrate his inspiration and execution. The book is dull, with no feeling for the fire that incents Trotter. I'd love to know how he goes about changing the menu every day. There has to be a process to his creativity, not just the outcome. But we're left with nothing.
For the first time in my life, I threw the book away. There was no one I could imagine who would be willing to waste the time I had on the book.
Book Description
"Marilyn Bancel has written a highly accessible, readable guide to a very complex process, which is no mean feat. Even if you have been through a capital campaign before and think you're ready-and especially if you're new to the capital campaign process-read it! Preparing Your Capital Campaign provides valuable insights and practical planning tools that will bolster your capacity to take on a campaign's challenge."
--Clara Miller, president, Nonprofit Finance Fund
In this hands-on workbook, fund raising expert Marilyn Bancel shows you how to prepare your organization to embark on a successful capital campaign, detailing each step that must be taken before the launch.
Preparing Your Capital Campaign--part of the Excellence in Fund Raising Workbook Series--breaks down the preparation stage into practical, manageable parts, outlining in straightforward language such essentials as creating a campaign timetable, setting up the campaign committee, determining a campaign goal, and getting the whole organization ready for a fund raising drive. Packed with useful resources, this nuts-and-bolts workbook includes a campaign skills checklist, strategies for estimating fund raising costs, a sample campaign budget, and a list of Web sites tailored to the specific needs of fund raisers.
If you are brand-new to fund raising, the book offers a concise introductory chapter that lays out the basics and answers the key questions about capital campaigns. More experienced fund raisers will benefit from a wealth of reminders for avoiding common mistakes and a framework for staying focused on the factors that are most important for success. Preparing Your Capital Campaign will show you how to make the most of this critical fund raising strategy.
Customer Reviews:
A needed tool for anyone thinking about a campaign.......2002-01-10
Bancel lays out the information an aorganization needs in order to have a successful campaign. Before the case statement, before the quiest phase, even before the vote to have a campaign, Bancel focuses on the people, donors, staff and budget you need.
A worthwhile book. Get it.
A must-have for fundraisers.......2001-05-25
Ms. Bancel does an amazing job of leading the novice -- or even the not-so-novice -- fundraiser through a step-by-step process of preparing for that daunting event that every successful non-profit must eventually face: the capital campaign. Few books of this type are as pragmatic, and none have the carefully crafted, detailed "how-to" advice that Ms. Bancel provides...
Book Description
"Finely crafted and beautifully written . . . the most comprehensive and extensive treatment of the school leadership literature available to date."
-From the Foreword by Joseph Murphy
A set of key leadership behaviors can help create the right kind of conditions in schools for learning to occur. How can school leaders excel in those behaviors?
An important and trusted resource for 25 years, this fourth edition of
School Leadership: Handbook for Excellence in Student Learning emphasizes the school leader’s role as champion of student learning. Integrating theory and practice, the editors introduce school leadership from five perspectives: the person, the values, the structure, the mission, and the skills.
This expanded edition draws from a variety of viewpoints on educational leadership to give school leaders—and those preparing for the role—insight and wisdom to meet the challenges of helping all their students learn.
Updates include:
- Expanded coverage of instructional leadership and the principal’s role in student learning
- New chapters covering the principalship, accountability, effects of leadership, distributed leadership, political leadership, and engaging the public
- New chapters on data-based decision making and allocation of human, financial, and physical resources
- Eight completely reworked chapters that tie back to student learning
- End-of-chapter reflection questions for group discussion
This is the ultimate guide for all principals and administrators—both a life-preserver and indispensable coach for the important work of school leadership.
Books:
- History: Fiction or Science? (Chronology, No. 1)
- History: Fiction or Science? (Chronology, No. 1)
- History: Fiction or Science? (Chronology, No. 1)
- History: Fiction or Science? (Chronology, No. 1)
- How to Be Invisible: The Essential Guide to Protecting Your Personal Privacy, Your Assets, and Your Life (Revised Edition)
- Information Technology Project Management, Fourth Edition
- Innovation--The Missing Dimension
- International Management: Managing Across Borders and Cultures (5th Edition)
- Leadership in Organizations (6th Edition)
- Leadership: Theory and Practice
Books Index
Books Home
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General
| Business & Investing
| Subjects
| Books
The Seven Faces of Philanthropy: A New Approach to Cultivating Major Donors
Relationship Fundraising: A Donor Based Approach to the Business of Raising Money
The Complete Guide to Fund-Raising Management (2nd Edition)
The Fundraising Planner: A Working Model for Raising the Dollars You Need (Jossey-Bass Nonprofit and Public Management Series.)
Fundraising for Social Change (Kim Klein's Chardon Press)
