Book Description
Detailing specific, experienced-based techniques for conducting investigations of harassment based on gender, race, religion, national origin, age, or disability, this tutorial provides advice on every step of an investigation—planning, documenting, interviewing, weighing evidence, making a decision, and taking remedial action. General principles are illustrated with examples drawn from specific situations or lawsuits. Appendices include such information as a model harassment policy and a sample memo initiating investigation.
Customer Reviews:
really useful book.......2003-02-11
This book is a very practical, well-written guide to workplace issues. It clearly sets out both law and practice. I think this book is useful to both lawyers and lay people alike. It is also very readable with a great many examples given. I recommend it highly.
Highly informative and good reading.......2003-02-09
As a social worker I found that this book made an extremely valuable contribution to my understanding the issues around workplace harrassment. The book is written with clarity and sensitivity. Randi Blom, MSW
Plain speaking about a delicate set of issues.......2003-02-08
I like the clear, judgement-free approach, and the no-nonsense, bedrock feeling of fairness and reality. I especially like the fact that the book is written in plain English, for audiences of all intelligence and experience levels.
Even though I'm not a professional in the field, it was helpful for me as a small business owner to get a better idea of what goes on in the workplace.
I'm sure it would be doubly helpful to HR folks, and anyone running or managing an enterprise, or a department.
Average customer rating:
- Very Good book on Root Cause Analysis
- Root Cause?? More Like Finding a Scapegoat!!
- Very good introduction to root cause analysis.
- Unique approach to a traditionally reactive technique
- Great book about a methodology I use and know works!
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The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors
Max Ammerman
Manufacturer: Quality Resources.
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Root Cause Analysis: Simplified Tools and Techniques, Second Edition
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The Basics of FMEA
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The FMEA Pocket Handbook
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Apollo Root Cause Analysis: A New Way of Thinking
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Root Cause Analysis: Basic Tools and Techniques
ASIN: 0527763268 |
Book Description
An accident has occurred on the floor of your plant. How do you determine what caused it so you can prevent it from happening again? Or what if there has been an error in the production line that has led to the manufacture of defective products? What do you do?
The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walk-through example that illustrates the method and shows how to implement it.
Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.
The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards.
Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.
Customer Reviews:
Very Good book on Root Cause Analysis.......2007-02-21
This text gets right to the point about root cause analysis and the various analytical tools that are used in the process. It is a great supplement to the material I've review on the subject for class work. I highly recommend this text for anyone who is studying the subject for accident investigation or process improvement.
Root Cause?? More Like Finding a Scapegoat!!.......2005-03-05
Accidents happen because of an amalgamation of errors, not simply because of one person's "human error". Design faults, management pressures, poor training, long shifts, poor device interfaces, insufficent safety guards, poor maintenance, and many other issues come together to afford an accident that would not have caused that accident alone. Finding root cause enables blame to be placed and make the rest of the system feel "safe" while latent problems still linger. Safety is created by fostering a culture that sees risks for what they are and works to minimize those risks (better training, better safety guards, lessening worker fatigue) and NOT by placing blame on one "root cause".
Very good introduction to root cause analysis........2004-01-22
This book does an excellent job of quickly covering conventional root cause analysis. With an emphasis on documentation, the author takes you through a series of steps that include defining the problem, methods for collecting data and gathering information, analysis of the problem, and ultimately developing corrective action. This book moves very fast, reading more like a slide-show presentation than a book, yet the author is able to communicate a lot of good information using this minimalist approach. Rather than detailing numerous analysis methods, the author keeps it simple by sticking with a fixed path to problem solving. I found the "Pitfalls of ..." sections after each topic very insightful. In addition, the collection of forms, tables, and checklists included in the book (great appendix) are excellent. Don't look for case studies here, this is a straight forward how-to book
Unique approach to a traditionally reactive technique.......2001-02-13
My background is information systems service delivery. I stumbled across this gem when I was searching for resources on how to structure outage investigations for applications that did not meet service level objectives.
Prior to reading this book I viewed root cause analysis as a reactive tool to be used to investigate the causes of failures. The approach taken by the author is to also use this technique as a proactive tool in a manner similar to failure mode effects and criticality analysis (FMECA).
Here is a summary of what how this book approaches root cause analysis: it begins with a section on defining problems and collecting data. This approach allows you to take a proactive approach, especially if you are in an environment that uses statistical process controls to measure process performance. This is augmented by a chapters on task analysis and event and casual factor charting. This is where the author's approach begins to resemble FMECA techniques, which are proactive versus reactive methods of addressing problems and risks. This is followed by chapters on interviewing and reporting.
I particularily liked the chapter on interviewing techniques, which added a practical dimension root cause analysis. I also liked the way the author used hints throughout the book to reinforce methods.
The rest of the brief 135-page book is devoted to forms, worksheets and checklists that significantly add to the value or the book. I would have liked an accompanying diskette with this material in electronic format, but the lack of it does not detract from the book in any way.
If you want to use root cause analysis as a proactive tool in conntection with a continuous improvement initiative I recommend that you also consider Understanding Variation by Donald Wheeler. If you are seeking a more proactive approach to preventing problems in the first place you might consider augmenting Root Cause Analysis Handbook with Failure Mode and Effect Analysis by D. H. Stamatis.
Great book about a methodology I use and know works!.......1999-03-20
Provides a clear, step by step methodology, with techniques, for problem or error analysis and identifying a solution. This is an exceptionally practical work offering a methodology for problem solving that is attractive; one which I subscribe to and use. Recommended.
Average customer rating:
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Undercover Investigations for the Workplace
Eugene F. Ferraro
Manufacturer: Butterworth-Heinemann
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ASIN: 0750670487 |
Book Description
As security professionals, lawyers, personnel directors, and corporate executives are confronted by the demands of loss prevention, asset protection, and ever-expanding employee rights, there is a growing demand for more up-to-date information about workplace investigations. This book defines and explores the process of undercover investigations as well as delving into the legal aspects of undercover and the role of an effective litigation avoidance strategy. Undercover Investigations makes a rational and authoritative plea for legitimacy of undercover in the workplace.
Undercover Investigations is sufficiently detailed as to serve the reader who is contemplating an undercover investigation for the first time, or one who uses them regularly. It contains several modern case studies, statistics checklists and references making it an authoritative work on the subject of undercover and workplace investigations.
Authoritative work that will serve as a useful handbook
Provides modern case studies, statistics and checklists
Explores the legal aspects of undercover and the role of an effective litigation avoidance strategy
Book Description
Whether you are a professional licensed investigator or have been tasked by your employer to conduct an internal investigation, Investigations in the Workplace gives you a powerful mechanism for engineering the most successful workplace investigations possible. Corporate investigator Eugene Ferraro, CPP, CFE has drawn upon his twenty-four years of practical experience to craft a book that dispels the myths and troublesome theories promulgated by the uninitiated. He provides the back-story behind the methodology, rationale, and gritty practices that have made his workplace investigations soar. But most importantly, he shares this knowledge with you. The book is designed for easy reading and use. Although every page is filled with useful information, you do not need to read the book cover to cover. The exhaustive table of contents, innumerable references, and expansive index allow you to quickly find the immediate information you need. The Applied Strategies chapter shows you how to conduct a particular type of investigation and the action steps involved. To help capture salient points and simplify the learning process, the text is sprinkled with brief Tips and Traps that provide quick and easy lessons on how to make the best use of the information in a particular section. Few workplace activities invoke so much risk and at the same time, so much opportunity, as workplace investigations. A combination of skill, experience, and luck: successful workplace investigations are complex undertakings. An improperly conducted workplace investigation can be expensive and ruin the careers of everyone who touches it. Exploring modern investigative technique and strategies, this book gives you new solutions you need and provides the keys to master even the most complex workplace investigation.
Customer Reviews:
A Must Have for Workplace Investigators.......2006-11-04
While this book is currently used as a text book at over 20 universities and colleges, it is more than a text book. It is a must read for anyone tasked with conducting or managing workplace investigations. I have yet to read a more informative or useful book on this subject. As an investigator and part-time fiction writer, I use my copy all the time.
Average customer rating:
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Employee Theft Investigation
J. Kirk Barefoot
Manufacturer: Butterworth-Heinemann
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Binding: Hardcover
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ASIN: 040990211X |
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Sexual Harassment in the Workplace: How to Prevent, Investigate, and Resolve Problems in Your Organization
Ellen J. Wagner
Manufacturer: Amacom Books
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ASIN: 0814477879 |
Product Description
This manual is designed to provide essential information regarding workplace investigations for the HR professional. The manual will provide a legal framework for the investigations, specifically discussing pre-employment background checks and responding to government agency investigations, as well as providing practical advice on conducting the investigation and interviewing witnesses.
Customer Reviews:
Subversive Workers.......2005-02-08
Counterproductive Work Behavior: Investigations of Actors and Targets by Suzy Fox, Paul E. Spector, Lynne M. Andersson, Karl Aquino, Julian Barling, Robert A. Baron, Rebecca J. Bennett, Robert J. Bies, Susan M. Burroughs, Stale Einarsen, Robert Folger (American Psychological Association, APA) Counterproductive work behavior encompasses a spectrum of actions that harm employees or organizations. These behaviors include bullying, emotional abuse, revenge, retaliation, mobbing, and aggression. They can range from severe, systematic, abusive bullying to milder, ambiguous episodes of workplace incivility. This volume examines the conditions and events in modem organizations that contribute to counterproductive work behavior, as well as the steps organizations might take to combat it. Authors from both North America and Europe analyze the interplay between the environmental factors of the workplace and the personal characteristics of the individual actors and targets of counterproductive work behavior. While these researchers study various aspects of this topic, the book deftly highlights the connections and distinctions in each of the authors' work. The result is an integrative and comprehensive resource that will help stimulate future research in the field.
Excerpt: Since the mid-1990s, there has been an explosion of research interest in behaviors at work that harm employees and organizations. Much of this interest has been stimulated by media attention given to workplace violence, especially that perpetrated by coworkers-for example, shootings within the U.S. Postal Service. Although such violence is quite rare, harmful behavior of lesser severity is commonplace. Research on milder forms has been featured in the national media, where it is often called "desk rage." As editors of this volume, we will call the domain of research counterproductive work behavior (CWB), although not all contributors will agree with this umbrella label.
There recently has been interest among researchers, managers, consultants, and the general public in the widely reported experiences people have of being recipients of harmful behavior at the hands of supervisors, coworkers, and others. These experiences can range from systematic, openly abusive bullying to milder, ambiguous episodes of incivility.
Research concerning counterproductive behavior at work has considered two major classes of factors-individual employee characteristics and characteristics of the workplace. A variety of personality variables, such as conscientiousness, locus of control, narcissism, trait anger and anxiety, and Type A impatience-irritability are among a few of the variables linked to these behaviors. Some researchers have focused on characteristics of the perpetrator, others on the victims, and still others stress the dynamic inter-play between the two. Research has shown that factors related to job stress, including lack of control, excessive workloads, poor relations with coworkers and supervisors, and both intrarole and extrarole (e.g., work-family) conflicts have been linked to harmful behaviors. In addition, fair treatment and workplace justice are important factors.
As the domain matures, more emphasis is being placed on the ramifications for individuals and organizations of these kinds of harmful behaviors, as well as approaches to solving the problems they create. This may prove to be the most controversial aspect of counterproductive work behavior research, because opinions vary widely regarding the locus of accountability (e.g., selection approaches versus organizational change) and the gamut of options available and hurdles facing victims of bullying. Our own work has suggested that a focus on employee perceptions of control and emotions can lead to job design and human resource practices that reduce harmful behavior.
The relative recency of most CWB research has undoubtedly contributed to a rather disjointed literature, with different camps developing different terminology and looking at somewhat different sides of an overlapping set of behaviors. These phenomena have been variously labeled as aggression, antisocial behavior, deviance, delinquency, revenge, retaliation, and our preference, counterproductive work behavior (from the actor perspective), and abuse, bullying, incivility, and mobbing (from the target perspective). The earliest empirical studies in the area of workplace aggression were published in the mid-1970s (Inkson & Simpson, 1975; Spector, 1975). Other early studies included Hollinger and Clark's (1982) paper on organizational deviance; Matthiesen, Raknes, and Rokkum's (1989) study of workplace bullying; Leymann's (1990) seminal work on mobbing; and Morrill and Thomas's (1992) paper on retaliation at work. Most papers in the area have been published since 2000.
The rapid and recent development in parallel of different perspectives has not left sufficient time for integrative work. This issue was noted as one of the most important for the field at an interactive paper session at the 2001 Academy of Management conference in Washington, DC. The session participants found that they were studying overlapping sets of behaviors from somewhat different theoretical perspectives, and tended to focus on distinctions and what is unique in each contribution rather than on connections. A need was felt for substantial integrative work to better tie the work together. Several of the contributors to this book participated in that discussion, which inspired this volume.
The chapters in this book have been written by scholars who have adopted different perspectives, perhaps different vocabularies or labels, and who have studied somewhat different sets of possible causes, consequences, or solutions. We have emphasized the desirability of relating, where feasible, each contributor's work to work done from other perspectives. The goal of this volume is to offer an integrative perspective that highlights connections and distinctions among different people's work, as well as a discussion of how conditions-events in modern organizations contribute to CWB and on things organizations might do to combat it.
As noted earlier, we have chosen the global term of CWB because it seems to encompass the critical features of the domain without excluding the distinct contributions of the various conceptualizations. It is not the intent of this book to force everyone into taking the same perspective or using the same terminology. Rather, its purpose is to build bridges among the different perspectives, showing where they overlap and where they are different. One of the strengths of CWB research is that there are so many different ideas that are contributing to an understanding of the underlying causes and consequences of the various behaviors that we study. Each perspective adds something important to our overall understanding.
This volume is divided into two sections, based on whether the central object of study is the actor or the target of the behavior in question. Section I looks at counterproductive work behavior from the actor perspective. Seven chapters discuss CWB from a variety of theoretical vantage points, focusing often on different precursors and consequences.
Book Description
If you own a business or manage employees, you need Workplace Investigations, the step-by-step guide to investigating and resolving common workplace issues.
Workplace Investigations is both a legal and practical book, packed with tips and strategies that will help you sort out your workplace problems, quickly and legally. It offers a step-by-step plan that you can use to resolve all kinds of workplace complaints, including:
*harassment
*discrimination
*workplace violence
*employee theft
Workplace Investigations explains how to conduct an investigation that will stand up in court, helping you decide whether to investigate,do interviews, gather evidence, write an investigation report and make disciplinary decisions. It also provides checklists, sample policies and legal resources for all 50 states.
Download Description
"If you own a business or manage employees, you need Workplace Investigations, the step-by-step guide to investigating - and resolving - common workplace issues. Workplace Investigations is both a legal and practical book, packed with tips and strategies that will help you sort out your workplace problems, quickly and legally. It offers a step-by-step plan that you can use to resolve all kinds of workplace complaints, including: harassment discrimination workplace violence employee theft Workplace Investigations explains how to conduct an investigation that will stand up in court, helping you decide whether to investigate, do interviews, gather evidence, write an investigation report and make disciplinary decisions. It also provides checklists, sample policies and legal resources for all 50 states. "
Product Description
This is an advanced program to instruct professionals on how to conduct workplace investigations that are fair and legally defensible. In today's legal environment, an investigation itself can create new or increased liability when handled incorrectly. As a result, this program will examine the do's and don'ts of workplace investigations.
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