Customer Reviews:
Insightful frameworks for an effective PSO .......2007-05-27
This book is absolutely the best! It provides frameworks to structure and implement an effective professional services organization (PSO) for an IT product vendor. A product company PSO matures over time through various phases characterized by the types of services it offers. This book is full of practical yet winning strategies and tactics to maneuver the high risk waters of professional services. There are clear directions on how to manage key levers that increase profitability but it also sets realistic expectations. Although the book provides the `recipe' for a sample $100 million professional services organization, it lists all the necessary `ingredients' to cook up a PSO of any size.
I liked the fact that it is written in a style that is free of any jargon. Authors are professionals who clearly understand the industry from inside. My least favorite part are the diagrams and illustrations which are at best adequate but could be better. Highly recommend this book!
Building professional services in a product-based company.......2005-01-10
This is the absolutely best book devoted to building pro services organization in a product-based company. While there are a lot of sources on managing stand-alone pro services firm (i.e. accounting, law), this book addresses the common pitfalls in moving into services for product-oriented companies.
The book is easy to read, well organized, and packed with sound practical advice you can start applying right away, whether you're in delivery, sales, or marketing -- you'll be going back to it often.
You will sleep with this book.......2004-08-17
This book absolutely is the best book I've ever ready regarding professional services. They describe a pragmatic approach from their experience at SGI services. This book will take you through planning an PS organization, development of various groups, reporting strucutures, templates for tools to help you.
It's focus in on a PS organization of a product company but you can take much away from this book if you are purely a services organization.
What I like the most is that it helps you do begin to address the various challenges where other books gloss over these topics and leave it to you.
Excellent pragmatic approach.......2004-01-23
This book as become my day-to-day bible to managing a professional service division within our product-oriented company. If you have your objectives and strategy clear, this book will help you getting organized with the tactics.
Required Reading.......2003-07-19
This book is "just what the doctor ordered" for anyone trying to develop a Professional Services(PS) organization that is aligned with other functional groups and the overall mission of a product company. It also should be required reading for any leader moving for the first time from a stand-alone PS company to head up a PS organization within a product company.
I found it to provide easy to read, practical guidance on what the components of the PS organization should be, what the mission and profitability drivers should be, key organizational interfaces and how it should be measured.
Also, this book was reviewed, chapter by chapter, by all PS leaders as well as other functional leaders within the company, to develop a "lessons learned" document as part of a services strategic planning process. Invaluable assistance!
Book Description
Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization's existence, whether that organization is large or small, manufacturing or service, for profit or not for profit. Operations management is also at the centre of so many of the changes affecting the business world - changes in customer preference, changes in supply networks brought about by internet-based technologies, and changes in the extent of environmental responsibility that we expect from companies.
This revised and fully updated edition of this book continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from operations practice around the world. This text looks at how operations can be managed in order to support and contribute to the strategic objectives of an organization. It is relevant to manufacturing and service operations and is written from a European perspective with examples from different countries.
It is divided into five parts for ease of use. In the first part, a clear general overview is provided of the nature and scope of operations management. Part two looks at the nature and design of operation processes and Part three examines planning and control. Part four looks at ways in which operations can be improved through an examination of failure prevention and recovery and in the final part, the main points discussed thus far are brought together in a look at the strategic role of operations. It includes management techniques such as TQM and JIT.
Customer Reviews:
An excellent introduction to Operations Management.......2000-07-29
This book by Slack et al is an excellent introductory text to the subject of Operations Management. The book is well structured, clearly written and provides good coverage of the subject including operations strategy, design, planning and improvement. To enhance the learning process, each chapter contains numerous practical examples and illustrations.
Imagine I have a great idea for a new product, how to get it.......2000-04-27
In this textbook the writers learn the reader every step of the operation management from the design of the product, the needed design for a factory, layout and flow and job design, to all steps of planning and control, till the first product is created and from then on improvements on the system and the production process. A thick book that provides minor information of a lot of different subjects, but still the writers succeed in giving the reader the idea to read and learn new thinks. Especially for people new in production industry this book is useful for a first introduction in the jargon used and the problems encountered.
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Operations Research in the Airline Industry (International Series in Operations Research & Management Science)
Manufacturer: Springer
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Airline Operations And Scheduling
ASIN: 0792380398 |
Book Description
The field of operations research has had a tremendous impact on the management of today's air transportation. Driven by enormous demand from management to gain a competitive advantage in the market, airlines are turning to advanced optimization techniques to develop mission-critical decision support systems for management and control of airline operations. The purpose of Operations Research in the Airlines Industry is to show some recent advances in optimization techniques and decision support systems applications in air transportation. It covers a wide variety of operations research topics in the air transportation industry including: Demand forecasting Network design Revenue management Route planning Airline schedule planning Irregular operations aircraft routing Integrated scheduling Real-time crew management Crew pairing optimization Air traffic flow management Crew rostering Airport traffic simulation and control Coping with the FAA's traffic control program.
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Operations Research Analysis in Test and Evaluation (Aiaa Education Series)
Donald L. Giadrosich
Manufacturer: AIAA (American Institute of Aeronautics & Ast
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ASIN: 1563471124 |
Book Description
The publication of this text represents a significant contribution to the available technical literature on military and commercial test and evaluation. Chapter One provides important history and addresses the vital relationship of quality test and evaluation (T&E) to the acquisition and operations of defense weapons systems. Subsequent chapters cover such concepts as cost and operational effectiveness analysis, modeling and simulation, and verification, validation, and accreditation, among others. In the closing chapters, new and unique concepts for the future are discussed.
The text is recommended for a wide range of managers and officials in both defense and commercial industry as well as those senior-level and graduate-level students interested in applied operations research analysis and T&E.
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- Knowledge management revisited
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Living Knowledge: The Dynamics of Professional Service Work
Manufacturer: Palgrave Macmillan
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Binding: Hardcover
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ASIN: 1403920605 |
Book Description
What should the next generation of knowledge management practices be? Living Knowledge offers an empirical perspective on the dynamic and living nature of knowledge in organizations, based on research on professional service work. The book starts from a perspective on knowledge as being constituted in practice and guides the reader through a diverse set of organizational experiences. These cases present a series of new concepts for understanding and managing knowledge, such as half-worked boundary objects, knowledge hyperstories, activity centered knowledge support and knowledge dramas.
Customer Reviews:
Knowledge management revisited.......2004-08-23
This timely and important book is a highly unusual contribution in the field of knowledge management. The authors have identified the implicit dilemma in most knowledge management texts, i.e. while we know that organizational knowledge exists in practice and processes, it is most often treated as information to be gathered, stored and managed. In this book, the contributing authors have taken corrective action, and with good results. They treat knowledge as a property of living and breathing people and the social interaction they engage in.
The book is useful in a number of ways:
- First, the authors have developed a personal and unique viewpoint to knowledge management, which they validate through the extensive use of empirical insights, as experienced by the researchers themselves.
- Second, the authors make use of theories from continental philosophy and literature research in an accessible manner, thus offering introductions to theories and viewpoints novel to management scientists as well as practicing managers.
- Third, the book may also serve as a successful example of making good science out of organization development processes in which a researcher participates as an active change agent. While many management researchers are involved in such projects, we see too few academically satisfactory publications of such work.
I recommend this book to all adventurous practitioners and scholars interested or involved in knowledge management.
Book Description
A comprehensive and innovative look at how to protect financial institutions from operational risks
Operational risk is the risk associated with human error, systems failures, and inadequate controls and procedures in information systems or internal controls that will result in an unexpected loss. According to a recent survey, about seventy percent of banks consider operational risk as important as market or credit risks. Nearly a quarter of the same banks admit to operation-related losses of more than $1.6 million-many cases are so embarrassing that banks will not actually admit any error on their part. Firms are just beginning to develop their own operational risk management systems and they need guidance on how to do it. This book will help them identify, measure, and manage their operational risks.
Christopher Marshall (Singapore) is Associate Director of the Center for Financial Engineering at the National University of Singapore. He has written numerous articles in Risk magazine and Harvard Business School cases.
Customer Reviews:
Academic with no practical application.......2005-10-04
This book is written by someone who probably has struggled to make it in the 'real' world.
Too much for nothing.......2001-03-27
The book lists a series of financial theories without bringing any clear connection to operational risk. The tools and techniques presented can be seen in any other finance book. No examples are presented in general, making questionable the author's experience in the "measurement of operational risk" as stated in the title. This book will not raise your knowledge in the field.
Vincent , Internal Auditor.......2001-02-27
The author has board knowledge in different areas, However, the book is too theoretical and lack of examples to discuss the practical application. It may be a book which may give you good background in the operational risks but could not give you a practical examples to use in practice.
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Traffic Theory (International Series in Operations Research & Management Science)
Denos C. Gazis
Manufacturer: Springer
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Principles of Highway Engineering and Traffic Analysis
ASIN: 1402070950 |
Book Description
Traffic Theory describes and illustrates the key models of traffic flow and associated traffic phenomena such as conflicts in traffic, traffic generation and assignment, and traffic control. The use of these various models are explored both in terms of how they have improved traffic systems over the years and how better implementation of these models can accelerate the successful deployment of Intelligent Transportation Systems (ITS). Furthermore, the book outlines opportunities for development of additional models needed for continued improvement of ITS.
The book is intended as a textbook for a college Transportation Science curriculum, and as a reference book for researchers in Transportation Science. Dr. Gazis has concentrated in the book's presentation on the fundamental concepts and methods in the various areas of traffic theory.
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The Impact of Information Technology: Evidence from the Healthcare Industry (Garland Studies on Industrial Productivity)
Nirup M. Menon
Manufacturer: Routledge
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ASIN: 0815334478 |
Book Description
This book addresses the measurement of the effect of information technology (IT) investments on a firm's productivity. Determining a quantifiable impact of a firm's IT has plagued senior executives, researchers, and policy-makers for several years, as evidenced by articles in trade magazines such as Fortune and Businessweek and in academic journals such as Management Science. Simple statistical techniques for measuring IT impact in a firm are fraught with methodological problems, as these techniques do not account for either the causal direction in managerial decision making or the behavioral assumptions about firms. Therefore, such studies have led to results and inferences that are not generalizable. While studies that measure the satisfaction of people who use IT are important, management typically would like to know whether IT has reduced operation costs by streamlining processes or increased revenues by increasing the demand-meeting capability of the firm. This book attempts to determine cost-reduction or output-enhancement that may be linked to IT investments through methodological sophistication.
The healthcare industry presents an important and interesting context in which to study IT impacts for several reasons. First, since the implementation of the Prospective Payment System (PPS) by Medicaid, most hospitals adopted cost containment measures, and hence capital investments in hospitals have come under greater scrutiny than ever before. Second, hospitals have been more thorough in reporting capital and labor expenses and revenues (due to state regulation) at a level of detail that makes it possible to aggregate IT and other capital investments without serious measurement error. Most non-healthcare firms do not collect or report such data in their financial statements. Finally, though hospitals were slow in IT adoption, most hospitals have been acquiring sophisticated hardware and software over the past few years.
Results of the analysis bear evidence of the positive impact of IT on production of healthcare services. It also shows how methodological differences can lead to conflicting results. The effect of PPS determined in a comparative way shows that the economic behavior in the post-PPS differs from that in the pre-PPS years.
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Efficiency Models in Data Development Analysis: Techniques of Evaluation of Productivity of Firms in a Growing Economy
Jati K. Sengupta , and
Biresh K. Saloo
Manufacturer: Palgrave Macmillan
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Binding: Hardcover
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ASIN: 0230018866
Release Date: 2006-12-26 |
Book Description
This volume discusses the latest techniques and their economic applications for modern industries like computer, pharmaceutical, banking and other manaufacturing. These industries are most important for a growing economy. Both econometric and mathematical programming techniques are analyzed so as to develop a synthetic approach. The industrial applications not only emphasize the various aspects of Ramp;D spending, advertisement expenditure and imperfect market structures, but also assess the economic benefits of measuring some specific performance paremers in the light of policy reforms adopted in a growing economy.
Books:
- Calculus
- Catastrophe: An Investigation into the Origins of Modern Civilization
- College Algebra and Trigonometry through Modeling and Visualization (2nd Edition)
- Computability, Complexity, and Languages, Second Edition: Fundamentals of Theoretical Computer Science (Computer Science and Scientific Computing)
- Computational Electrodynamics: The Finite-Difference Time-Domain Method, Third Edition
- Computing with Maple (Chapman Hall/Crc Mathematics Series)
- Convex Analysis (Princeton Landmarks in Mathematics and Physics)
- Data Analysis and Decision Making with Microsoft Excel (with CD-ROM, InfoTrac , and Decision Tools and Statistic Tools Suite)
- Deterministic and Stochastic Optimal Control (Stochastic Modelling and Applied Probability)
- Diagnosis and Troubleshooting of Automotive Electric, Electronic, and Computer Systems (4th Edition) (Prentice Hall Multimedia Series in Automotive Technology)
Books Index
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Mastering Professional Services
Managing The Professional Service Firm
PSA: Professional Services Automation: Optimizing Project and Service Oriented Organizations
S-Business: Reinventing the Services Organization
The Professional Services Firm Bible
